Interpersonal Communication
Fall 2011 – Midterm Review Guide
Chapter 1
• Be able to differentiate between interpersonal communication and other forms of human
communication
• Explain how impersonal communication interferes with interpersonal communication
• Explain why is learning about interpersonal communication important for your relationships
• Be able to explain a basic model of transactional communications
• Be able to explain Social Information-Processing Theory
Chapter 2
• Be able to discuss the three “selfs”
• Be able to explain how you can improve your self-esteem
• Be able to recognize and discuss the Johari Window
Chapter 3
• Explain the stages of understanding interpersonal perception
• Be able to explain how we interpret the behavior of others
• Understand the barriers to accurate interpersonal perception
• Understand how to improve interpersonal perception skills
Chapter 4
• Explain the categories of diversity and how they aid/hinder interpersonal communication
• Be able to explain cultural dimensions (remember the discussion about Hofstede)
• Understand the barriers to effective intercultural communication
Chapter 5
• Be able to describe the listening process (and the difference between listening and hearing)
• Be able to describe the listening barriers
• Explain enhancing listening comprehension skills
• Be able to explain the difference between listening and empathic listening
• Be able to explain how you enhance responding skills
Chapter 6
• Be able to discuss sexual harassment
Chapter 7
• Be able to discuss the challenges of nonverbal messages
• Be able to provide an example of when vocal cues (paralanguage) will give the opposite meaning
of your words
• Be able to discuss ways to improve how you express nonverbal messages