Problemset
TitleChapter
Text
12 Quiz 1Introductory
Question 1
Type:
Multiple Choice
________ is defined as a change that is imposed from the top down in which the employees it affects have little to no
participation in.
Hint:
Feedback for all
incorrect answers:
Introduction to Change Management - p. 214
Answer
Graded As
"Change to"
Correct
"Leadership directive"
Incorrect
"Changing"
Incorrect
"Top-down change"
Incorrect
Feedback
Question 2
Type:
Multiple Choice
Which of the following is an example of workplace "changing"?
Hint:
Feedback for all
incorrect answers:
Introduction to Change Management - p. 214
Answer
Graded
As
There are newly imposed smoking restrictions and designated smoking areas.
Incorrect
Safety measures are required of all employees while removing toxic waste.
Incorrect
A change in the organizational structure is initiated involving manager and employee
participation.
Correct
All managers and employees are required to adhere to regulations in order to protect and
improve the environment.
Incorrect
Feedback
Question 3
Type:
Multiple Choice
How should leadership initiate "changing" in the work place?
Hint:
Feedback for all
incorrect answers:
Introduction to Change Management - p. 215
Answer
Graded
As
Having all the information concerning change transparent and accessible to all employees but
ultimately making a decision at the top.
Incorrect
Encouraging all parties impacted by the change to be actively involved in the continuous process. Correct
Feedback
Issuing a directive detailing the specifics of the change and the deadlines that the changes
should take place by.
Incorrect
Implementing the change from the top down but continuously collecting surveys and feedback
from employees concerning the change.
Incorrect
Question 4
Type:
Multiple Choice
________ explains that organization change necessarily evolves gradually over time with short periods of more
radical change.
Hint:
Feedback for all
incorrect answers:
Introduction to Change Management - p. 217
Answer
Graded As
"Changing" strategy
Incorrect
Organizational learning
Incorrect
Status quo model
Incorrect
Punctuated equilibrium model
Correct
Feedback
Question 5
Type:
Multiple Choice
Hearald et al. (2007) recommend utilizing change agents/change targets whose role is to ________.
Hint:
Feedback for all
incorrect answers:
Introduction to Change Management - p. 218
Answer
Graded
As
help other employees understand the changes by holding frequent meetings
Incorrect
play devil's advocate to new ideas concerning change
Incorrect
calmly absorb the rapid information and adjustments of change, trying new ideas, paths,
possibilities
Correct
observe the change as a third party uninvolved in the actual change to best objectively evaluate
its impacts
Incorrect
Question 6
Type:
Multiple Choice
________ is the discretionary spending of unencumbered monetary resources.
Hint:
Feedback for all
incorrect answers:
Introduction to Change Management - p. 219
Answer
Graded As
Organizational slack
Correct
Abundance
Incorrect
Feedback
Feedback
Organizational change
Incorrect
Innovation
Incorrect
Question 7
Type:
Multiple Choice
Etienne Wenger considers an organization as a community of practice in which change is a shared process of
learning through ________ and ________.
Hint:
Feedback for all
incorrect answers:
Organizational Learning and Changing - p. 221
Answer
Graded As
reification, surveys
Incorrect
reification, participation
Correct
reflective process, brainstorming
Incorrect
input, output
Incorrect
Feedback
Question 8
Type:
Multiple Choice
Organizational learning is best understood by focusing on which of the following?
Hint:
Feedback for all
incorrect answers:
Organizational Learning and Changing - p. 222
Answer
Graded As
non-linear relationships
Correct
the big picture
Incorrect
linear relationships
Incorrect
cause and effect
Incorrect
Feedback
Question 9
Type:
Multiple Choice
What tool for gathering and processing information has several crucial purposes to ensure quality control during
change by the gatherer of substantial information from several perspectives?
Hint:
Feedback for all
incorrect answers:
Change Management and Development - p. 225
Answer
Graded As
Deliberative dialogues
Incorrect
Feedback loops
Correct
Double-loop learning
Incorrect
Change target
Incorrect
Feedback
Question 10
Type:
Multiple Choice
________ is the most comprehensive of change management interventions, engaging employees at all
organizational levels in developing proactive systems, beginning with vision statements and culminating with
evaluation feedback.
Hint:
Feedback for all
incorrect answers:
Change Management and Development - p. 227
Answer
Graded As
Strategic Planning Process (SPP)
Correct
SWOT analysis
Incorrect
360 feedback loop
Incorrect
Deliberative dialogue
Incorrect
Feedback