Dr J Harrison
Senior Business Analyst
phone
07724300113
skype
drjharrison
email
drjharrison@gmail.com
Summary
Senior Business Analyst, with a background in Process and Requirements documentation
(15+ years, with 2+ years in Mobile Apps), and also able to create models for ROI and
financial forecasting. A capable workshop facilitator, able to take fluffy ideas and develop
them with a client or team into concrete prioritised well thought out requirements.
Delivering concrete strategies, planning requirements across multiple releases. Strong on
technical knowledge across platforms, digital and mobile, which facilitates working with
development teams to find pragmatic solutions to requirements, which are extensible into
the future.
Always ready to pitch in, as well as a competent presenter, combining a breadth and depth
of knowledge with gravitas and warmth.
Requirements Strategy
Experience
Mobile App Requirements
Business Analyst/Projects Director, DW London 2013 -
Technology Strategy
Working in a Startup focusing on Mobile Enterprise Apps, across multiple projects,
Digital Strategy
delivering strategies for RFP responses, including technical analysis. Working on three
Client Relationships
Mobile App projects for clients, based in Entertainment, Finance, Retail, Service and
Analysis
Engineering. Delivered two successful Digital Strategy workshops for clients, one was a six-
Digital Project Management
week project from Ideation to Prototype and Pitch with graduates within a company.
Conducted expert interviews across the Entertainment vertical, developed and delivered a
comprehensive strategy for Brand and Digital, including Social Media.
Business Analysis
Business Analyst/Project Manager, Fjord London 2012 - 2013.
Digital Project Management
Improved and documented project management process, updated document templates,
Client Relationship
and worked to reposition Project Management within the company. As a PM was managing
Mobile App Requirements
multiple projects (over £1 Million budget) in an innovative environment, using regular
communication to maintain and improve client relationships. Clients were located in both
London and South Africa, working on Mobile App and Digital projects in Finance, Media
and also with Startups. Providing a deliverable project strategy for large pitches, with
budgets and time frames. For all work provided verifiable real budgets to meet client
deliverables. Managed teams of up to 15 studio designers, freelancers, and consultants, to
deliver on time and to budget, maintained the profitability of all projects to significantly
above targets.
Business Analysis
Business Analyst/Digital Projects Director, Prospect London 2011 - 2012.
CMS systems
Delivered proposals, which reinforce the pitch strategy and provide verifiable real budgets
Mobile App Requirements
to fulfill client needs Advised clients on technology strategy including CMS purchasing
Client Relationships
decisions and social media, and strategies for building communities within an organisation.
Technology strategy
Worked as the lead analyst on Mobile Apps for two large travel companies, on multiple
Dr J Harrison
Senior Business Analyst
phone
07724300113
skype
drjharrison
email
drjharrison@gmail.com
Social Media strategy
platforms. Worked as the lead PM, managing multiple projects (over £100K) in a fast paced
Digital Project Management
environment, creating great client relationships through regular communication. Clients
ranging from Nokia Siemens Networks, GSK, Europcar, BMI, Eurostar and MITIE. Working on
pitching strategies, and winning profitable business, including three projects won without
pitching (cross digital platform games, financial communication sites).
Working with up to 5 studio designers, freelancers, with off-shore development teams, to
deliver on time and to budget.
Business Analysis
Senior Digital Business Analyst/Business Relationship, Nokia London 2009-2011
Client Relationships
Focusing on Support and Tool/Process deployment in a digital space, as well as Change
Technology strategy
Management. Included development of new and effective use of existing communication
LGBT consultancy
channels into the global Nokia R&D Developer community.
Sharepoint 2010
Lead Analyst/Project Manager for a Tool Support portal for Nokia Developers, using Bugzilla
Bugzilla
and Sharepoint 2010 to support teams and process. Worked with teams to migrate support
Wiki Technologies
processes from site based silos into a global unified team approach, co-developing process
Community management
Digital Project Management
and tools.
Business Relationship Manager between IT and R&D during the hardware migration postmerger. Bringing all of Symbian development teams to the Nokia desktop standard build.
Then across all of Nokia R&D during migration to Windows 7, including managing internal
communications.
Also was the driving force behind the creation of the LGBT network, and an active member
of the Women In Nokia and Gender Bilingualism groups. Created business cases for
community engagement and application porting. Created an information sheet and video
for Gender Bilingualism, which has been released externally by Nokia to promote their
Gender Bilingualism programs globally.
Photographer
Photographer, Photos by Dr J London 2006 - present
Video editing/production
Photographer on the performance scene in London, working with Wotever World, Duckie,
Eat Your Heart Out, and David Hoyle. Published in Diva, Qx, Out and the Guardian
newspaper.
The project ‘Living Room’ has been displayed as part of LGBT history month, and was also
released as a short film which premiered at the BFI in the 2010 London Lesbian and Gay Film
Festival.
To promote events, working with promoters to create trailer videos using photographs from
previous, contributing to selling out Scala (1000+ capacity venue). Created an ‘It Gets Better’
video, which was chosen by Advocate.com as one of the top 17 videos of the project.
Dr J Harrison
Senior Business Analyst
phone
07724300113
skype
drjharrison
email
drjharrison@gmail.com
Business Analysis
Digital Business Analyst/Business Relationship Manager, Symbian London 2006-2009
Digital Project Management
Focusing on building and developing digital internal support tools because of the fast-
Client Relationships
growing smartphone challenge including leading discussions with senior management and IT
Technology strategy
teams on process change. Created and implemented new projects, from building new
Intranet management
support teams in China and India to consolidating support for application/developer
Wiki technologies
programs beyond the IT department. Improved interdepartmental communications through
Jira
open discussions, podcasts and videos, which were used externally as part of Symbian’s
Trac
development and support tools.
Audio recording/production
Primary liaison between the business and the IT Department for ongoing maintenance and
Video editing/production
during application and technology upgrades
Created a business model for consolidating support for applications/developer programs
outside of the IT department, and implemented the new model. The model included
improved communications with audio podcasts and videos, interviewing senior management
and developers about upcoming projects. The videos were successful internally and used
externally as part of the Symbian development tools and support.
Digital Business Analysis
Digital Business Analyst, BarclayCard Northampton 2005-2005
Technology strategy
Senior Digital Business Analyst focusing on Genesys integration into BarclayCard contact
centre online systems.
Digital Business Analyst, TUI Coventry/London 2005-2005
Senior Digital Business Analyst focusing on the creation of a virtual contact centre using
Genesys technologies to integrate telephony and intranet information.
Digital Business Analysis
Senior Digital Business Analyst, Agile Auckland, NZ 2003-2005
Service Consultancy
Senior Digital Business Analyst focusing on implementation of multiple contact centre
Client Relationships
technologies (NICE, Avaya, Blue Pumpkin) into intranets within government departments,
Technology strategy
financial institutions, and telecoms. Developed a service quality consultancy, including
bespoke training solutions, and post-implementation consulting and workshops. Modeling
databases to develop integrated reporting solutions. Guided development teams to deliver
customer requirements for telephony solutions.
Business Analysis
Business Analyst/Support Technician, TelstraClear/Clear Auckland, NZ 2000-2003
Technology support
Began as Internet Support Technician, developed quality systems for the team, as well as
Reporting and Databases
intranet sites for customer information, supported top ten clients of the company including
Dr J Harrison
Senior Business Analyst
Intranet sites
phone
07724300113
skype
drjharrison
email
drjharrison@gmail.com
banks and government departments. Promoted to Business Analyst developing reporting for
lead clients, managing requirements for CRM migration, and developing systems to integrate
credit control systems, including Six Sigma.
Virologist
Environmental Virologist, WaterCare Ltd Auckland, NZ 1998-2000
Project Management
Developed and built the first non-institutional environmental virology lab in NZ, researching
Quality Systems
processes, wrote the process and quality manual to ISO9001 standards. Reengineered
ISO9001
process to meet constraints of collection methods and materials. Wrote new processes to
test for virus in new materials and samples, and developed yield testing processes in new
samples.
Virologist
Research Technician, University of Auckland Auckland, NZ 1992-1994
Quality Systems
Research technician in an established team, responsible for independent research projects,
Unix systems
training new students in the lab on procedures, equipment and computer systems.
Education
University of Auckland— 1995-2004 PhD
@drjharrison
drjharrison.co.uk
linkedin.com/in/drjharrison
about.me/drjharrison