@ Caribbean Tourism Organization Intra-Regional Travel Market Study CARIBBEAN TOURISM ORGANIZATION INTRA-REGIONAL TRAVEL MARKET STUDY @ Caribbean Tourism Organization Intra-Regional Travel Market Study Table of Contents Preface ................................................................................................................................. i Introduction ........................................................................................................................ i Executive Summary ......................................................................................................... iii A. B. C. D. E. F. G. H. Regional overview............................................................................................................. iii Travel patterns ..................................................................................................................... v Intra-regional travel ............................................................................................................. v Competitive issues affecting the Caribbean ..................................................................... vii Travel trade structure and distribution ............................................................................ viii Ideas for proactive marketing .............................................................................................ix The way forward ................................................................................................................xi Conclusion ........................................................................................................................ xii Map of the Caribbean .................................................................................................... xiii 1. Regional Overview ................................................................................................ 1 1.1 1.2 1.2.1 1.2.2 1.3 1.4 1.4.1 1.4.2 1.4.3 Population of the Caribbean ................................................................................................ 1 Demographic influences ...................................................................................................... 2 Retired persons .................................................................................................................... 2 Family size remains stable or declining .............................................................................. 2 Regional groupings.............................................................................................................. 2 Macroeconomic influences.................................................................................................. 4 Currencies and exchange rates ............................................................................................ 8 Visa requirements ................................................................................................................ 9 Departure taxes and levies ................................................................................................. 12 2. Travel Patterns .................................................................................................... 14 2.1 2.2 2.3 Growth in intra-regional travel .......................................................................................... 16 Seasonal variations ............................................................................................................ 18 Originating markets ........................................................................................................... 19 3. Intra-Regional Travel ......................................................................................... 22 3.1 3.2 3.3 3.3.1 3.3.2 3.3.3 3.3.4 3.3.5 3.3.6 3.4 3.5 Use of annual vacation entitlement and public holidays ................................................... 22 Expenditure by intra-regional travellers ............................................................................ 24 Leisure travel ..................................................................................................................... 24 Shopping............................................................................................................................ 25 Sports ................................................................................................................................. 25 Social events and cultural festivals.................................................................................... 29 Medical .............................................................................................................................. 31 Emigration and travel visas ............................................................................................... 31 Education ........................................................................................................................... 32 Business – commerce, meetings and conferences ............................................................. 35 Visiting friends and relatives ............................................................................................. 36 @ Caribbean Tourism Organization Intra-Regional Travel Market Study 4. Competitive Issues Affecting the Caribbean .................................................... 37 4.1 4.2 4.3 Extra-regional travel by Caribbean residents .................................................................... 37 Main purpose of extra-regional travel ............................................................................... 38 Barriers to more and frequent intra-regional travel ........................................................... 38 5. Travel Trade Structure and Distribution ......................................................... 40 5.1 5.2 5.3 5.3.1 5.3.2 5.3.3 5.3.4 5.3.5 5.4 Trends in tour operating .................................................................................................... 40 Trends in intra-regional tours ............................................................................................ 40 Travel agency profiles – examples across the region ........................................................ 42 Barbados ............................................................................................................................ 42 Jamaica .............................................................................................................................. 42 Grenada ............................................................................................................................. 42 St. Kitts and Nevis ............................................................................................................. 43 Guyana .............................................................................................................................. 43 Transportation within the Caribbean ................................................................................. 43 6. Ideas for Proactive Marketing ........................................................................... 47 6.1 6.2 6.3 6.4 6.5 6.6 6.7 6.8 6.9 6.10 6.11 6.12 6.13 6.14 6.15 Role of national tourism organisations .............................................................................. 47 Role of travel agent ........................................................................................................... 48 Role of CTO chapters ........................................................................................................ 49 Selective targeting ............................................................................................................. 49 Attention to product........................................................................................................... 49 Marketing distribution channels ........................................................................................ 50 Fairs and exhibitions ......................................................................................................... 51 Media relations .................................................................................................................. 52 Travel trade advertising ..................................................................................................... 52 Sales missions.................................................................................................................... 53 Special interest tours ......................................................................................................... 53 Use of technology .............................................................................................................. 53 Consumer advertising and promotion ............................................................................... 54 Sales literature ................................................................................................................... 55 In-flight advertising ........................................................................................................... 55 7. The Way Forward ............................................................................................... 56 7.1 7.2 7.3 7.3.1 7.3.2 7.3.3 7.3.4 7.3.5 7.4 The challenge – to develop awareness .............................................................................. 56 The challenge – to collect and share data .......................................................................... 57 The opportunity ................................................................................................................. 58 CTO Caribbean Chapters .................................................................................................. 58 Awareness ......................................................................................................................... 58 Calendar of Festivals and Cultural Events ........................................................................ 59 Initiatives ........................................................................................................................... 59 Marketing Strategies.......................................................................................................... 60 Conclusion ......................................................................................................................... 61 ii @ 8. Caribbean Tourism Organization Intra-Regional Travel Market Study Glossary ............................................................................................................... 62 APPENDICES Appendix A Appendix B Appendix C Appendix D Appendix E Appendix F Appendix G Appendix H Appendix I Appendix J Appendix K Appendix L Appendix M Appendix N Appendix O - CTO Members Ministries of Tourism Statistical Departments National Tourism Organisations Hotel & Tourism Associations CTO Chapters Airlines Operating Intra-regionally Public Holidays Festivals and Cultural Events Caribbean News Media Flight Route – Air Jamaica Flight Route – LIAT American Eagle Helen Air Air ALM iii @ Caribbean Tourism Organization Intra-Regional Travel Market Study Preface Against a background of growing international competition in tourism, the Caribbean Tourism Organization (CTO) compiled this study with a view to identifying the size and scope of the intraregional tourism market. Caribbean governments are committed to creating a network of interest among tourism personnel, travel agents, and other tourism suppliers within the Caribbean to sell the Caribbean product to Caribbean nationals, as an alternative to international destinations. CTO was mandated by member governments to develop and promote a Caribbean Market Guide similar to those created for other markets, but adapted to suit the Caribbean situation. The intra-regional market study was compiled by KPMG Management Consultants (KPMG), and drew from information, statistics, travel trends and other appropriate sources of primary and secondary data readily available in the industry. The information collected served to highlight the importance of intra-regional travel to the overall tourism performance of Caribbean destinations, and presented recommendations to facilitate the growth and the development of this market. Our most sincere thanks to our partners KPMG, and the Organisation of American States (OAS), who contributed to this study, for their support in making this project a reality. We look forward to assisting with the development of a better understanding and appreciation of the intra-regional tourism market and Caribbean Tourism. Luther G. Miller Director of Finance & Resource Management @ Caribbean Tourism Organization Intra-Regional Travel Market Study Introduction The Caribbean draws its visitors from among the world’s largest originating markets – the United States, Europe, the Caribbean and Canada. In 1998 the Caribbean received over 19.9 million long stay visitors, with 1.5 million (7.7%) from the region itself. In comparison to more distant originating markets, there is still much to learn about intra-Caribbean travel, which many believe holds tremendous potential for further development. This report is a collaborative effort between the CTO, KPMG and the OAS. It was developed to provide an overview of Caribbean travel by Caribbean residents and to assist those involved in the industry to develop attractive products and to proactively market to this emerging sector. The report highlights the unique nature of the intra-regional travel market and provides a practical guide to help market the region to Caribbean residents. In defining the intra-regional market we consider only travel between distinct jurisdictions, excluding all cruise traffic to the countries and territories of the region. Travel by residents of a jurisdiction within that country or politically-linked islands is not addressed in the report. For example, although residents of St. Kitts may travel to Nevis to visit friends and relatives or to vacation at a resort, this movement would not be captured in the statistics as an intra-regional visit and intra-jurisdictional marketing is not specifically considered. Unlike the single country market reports previously commissioned by CTO, the intra-regional report considers data from 33 countries and territories, which creates unique challenges for both data collection and marketing. Although quantitative baseline data is provided for each country and territory, we discuss trends and marketing approaches using logical groupings and specific examples. One of the challenges in developing this report on intra-regional travel was the availability of comparable statistical data for each country and territory. Where possible we have filled in the gaps in quantitative data based on the professional judgement of the project team, and have flagged the data accordingly. In developing the report tremendous effort was made to solicit both factual information and perspectives from each destination. National tourism organizations, Ministries of tourism, statistical departments, hotel and tourism associations, CTO chapters and airlines were contacted and their input sought. Despite many calls and follow up requests by many members of our project team, less than half (42%) of those who were asked to provide information responded. {See Appendices B, C, D, E, F & G.) In some instances this may reflect a lack of interest in intraregional travel, but in most instances we believe it is but a symptom of one of the region’s systemic weaknesses – the inability to develop and implement tourism related initiatives that transcend political boundaries. The information presented in the report is current as of the date of publishing, however you are encouraged to consult original reference sources whenever up to date information is required. We have identified the original sources in the tables and graphs to assist you in accessing the credibility of these references and locating original sources of information. Alternatively, updated copies of key tables and exhibits from this report can be viewed on the CTO web site www.caribtourism.com. i @ Caribbean Tourism Organization Intra-Regional Travel Market Study We have provided definitions for all grayed, bold-italicized terms in the glossary at the back of the report. Except where noted all financial data is quoted in US dollars and “N/A” is used to indicate that the information is not available. * * * Many organizations and individuals have assisted in the development of this report. We would like to thank the government ministries, tourism authorities, statistical departments, CTO chapters, industry representatives and all others who contributed to this effort. ii @ Caribbean Tourism Organization Intra-Regional Travel Market Study Executive Summary The 34 countries and territories of the Caribbean region vary tremendously in terrain, size, economic prosperity and cultural origins. With a total population of approximately 60.7 million, it is the third largest source of visitors to the Caribbean behind the United States (263.8mn) and Germany (81.9mn). A. Regional overview Historically and geographically, the Caribbean can be broken into several distinct groupings of the Commonwealth OECS, other Commonwealth, the Dutch Caribbean, the French West Indies, US Territories and others. (See Table 1.) These colonial ties continue to play an important role in determining both intra-regional and international travel patterns, however, proximity to major markets and air-lift are also important factors. Table 1 Regional groupings Commonwealth OECS Countries Anguilla Antigua & Barbuda Dominica Grenada Montserrat St. Kitts and Nevis St. Lucia St. Vincent & The Grenadines Other Commonwealth The Bahamas Barbados Belize British Virgin Islands Cayman Islands Guyana Jamaica Trinidad & Tobago Turks & Caicos US Territories Puerto Rico US Virgin Islands Population GDP @ Factor Cost GDP per capita (thousands) (US $ millions) (US$) 11 70 76 100 5 43 151 111 $71 $489 $206 $259 $35 $222 $488 $240 $6,526 $6,990 $2,715 $2,603 $7,014 $5,213 $3,241 N/A 566 N/A N/A 288 265 230 19 36 775 2,553 1,270 16 5,452 3,806 117 3,923 $3,939 $1,786 $523 $275 $711 $627 $6,221 $5,424 N/A N/A $13,677 $6,739 $2,273 $14,468 $19,791 $808 $2,436 $4,271 N/A N/A $48,102 N/A $12,638 N/A N/A N/A Population GDP @ Factor Cost GDP per capita (thousands) (US $ millions) (US$) Dutch Caribbean Aruba Bonaire Curacao Saba St. Maarten St. Eustatius iii N/A N/A $1,534 N/A N/A N/A N/A $12,360 N/A N/A N/A N/A N/A 450 N/A $789 N/A N/A $2,018 N/A 49,280 $14,572 $14,870 $267 N/A N/A $434 $55,849 N/A $1,317 $2,009 $36 N/A N/A $1,045 $2,494 N/A 13,843 N/A N/A 60,360 N/A N/A N/A French West Indies Guadeloupe Martinique 1 Other Countries Cuba Dominican Republic Haiti Cancun Cozumel Suriname Venezuela CARICOM CARIBBEAN TOTAL N/A = Not Available CARICOM members 1 Guadeloupe includes Les Saintes, Desirade, Marie Galante, St. Barthelemy and St. Martin Source: CTO Caribbean Tourism Statistical Report 1997 89 15 153 2 38 2 299 391 841 11,066 7,400 7,492 450 60 415 22,396 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Demographic and macro-economic influences The Caribbean region is expected to increase in population, assuming no significant changes in immigration and emigration. Important demographic trends that may influence long-term travel trends include: As the number of Caribbean retirees with good health and financial savings increases, seniors could represent an important niche market for intra-regional travel. Fewer children per household may increase disposable income for travel both for family vacations and for children as part of, for example, school or sporting groups. Foreign trade and political alliances create the need for extensive travel across the region. Caribbean countries and territories are loosely integrated through various regional and international agreements. Principal regional treaty and trade agreements include the Caribbean Common Market (CARICOM), the Association of Caribbean States (ACS), and the Organisation of Eastern Caribbean States (OECS). Principal international treaty and trade agreements include the ACP Lome Convention, the Caribbean Development Bank (CDB) and the Inter-American Development Bank (IDB). In addition, myriad special purpose arrangements between certain countries and territories suggest an emerging trend to greater co-operation across the Caribbean. According to the CDB, Caribbean economies have achieved real growth in output over the past several years while keeping inflation in check. New construction is one of the fastest growing sectors in the region, particularly in residential and commercial accommodation. Notwithstanding, forecasters’ expectations for short to mid term growth are dampened by: Low crop yields caused by drought in the aftermath of El Niño; Continued pressure on the European Union to reconsider its banana marketing regime; Dropping world oil prices, and The impact of recent hurricanes on infrastructure and tourism facilities and travelers attitudes. Travel requirements Virtually every Caribbean destination requires photo identification, usually in the form of a passport at the port of entry. Many airport entry ports also require proof that the visitor has a valid return ticket and some confirmation that the visitor has the means to support him/herself during the visit. Although citizens of CARICOM and OECS countries do not require a visa for travel between member countries of these groupings, visas are required for intra-regional travel for citizens of certain countries. For example, Caribbean nationals need visas to travel to any US territory including travelers making flight connections through a US airport. Most Caribbean countries and jurisdictions charge a departure tax for visitors over the age of 12 and several impose additional levies. Total departure taxes and levies vary from US$3 to US$25 with most destinations charging in the order of US$10 to US$20. Departure taxes are usually quoted in US dollars and can be paid in either US dollars or the local currency. A few destinations offer special rates to certain travelers although the applicability of the rate varies widely. iv @ B. Caribbean Tourism Organization Intra-Regional Travel Market Study Travel patterns Of the 1.5 million arrivals generated by Caribbean travel across the region in 1998, the top five Caribbean destinations (i.e., Puerto Rico, Trinidad & Tobago, Cuba, Venezuela and Barbados) together accounted for 45% of all intra-regional movements. Puerto Rico’s primary draw is as a Mecca to Caribbean shoppers. Both Trinidad & Tobago and Barbados are major hubs for commercial business and attract many shoppers because of the number and variety of duty free and retail stores. For Cuba, many areas of social and economic cooperation drive substantial travel. Additionally, relatively low prices and the mystique that has developed during its political and social isolation have also made Cuba a popular holiday choice for many Caribbean residents. Growth and variations in intra-regional travel The relative importance of intra-regional travel varies greatly across the Caribbean from as little as 0.3% of 1998 annual arrivals to Saba to as much as 54.7% of 1998 annual arrivals in Dominica. Other islands that rely on intra-regional travel as a substantial component of annual arrivals include Montserrat (43.1%), St. Vincent and the Grenadines (37.0%), St. Kitts and Nevis (31.1%) and Guyana (28.5%). Overall, intra-regional travel has increased by 34% during the five-year period 1994 to 1998. However, while some destinations such as Venezuela, Cuba and the Cayman Islands have increased their intra-regional arrivals, others such as Montserrat and St. Maarten, have experienced declining intra-regional arrivals. Although seasonal arrivals vary substantially across the region, most destinations receive a relatively high proportion of intra-regional visitors during July and August when schools are on summer break and many Caribbean destinations host annual carnival celebrations. Preliminary data for 1998 suggests that nearly 23% of intra-regional travel occurred during these two months. Circuits of travel While it is clear that there are defined circuits of travel between certain Caribbean countries and territories, many destinations do not have the mechanisms in place to quantify these patterns. Pairs of countries and territories with substantial reciprocal traffic include, for example: Jamaica and the Cayman Islands; Trinidad & Tobago and Grenada; Antigua & St. Kitts and Nevis; Trinidad & Tobago and Barbados. Additionally, tourism statistics show substantial travel between the French territories and the Creole speaking islands in the OECS (Dominica and St. Lucia) and between residents of the Netherlands Antilles (Bonaire, Curaçao, St. Maarten, Saba and St. Eustatius) and Aruba. C. Intra-regional travel Sample market surveys indicate that in comparison to other originating markets, intra-regional long stay visitors frequently spend more in host destinations. In Grenada, for example, the v @ Caribbean Tourism Organization Intra-Regional Travel Market Study average Caribbean visitor spends US$204 per day as compared with the overall average of US$146. Similar studies in Suriname and Curaçao indicate that Caribbean residents exceed the overall average daily expenditures by 40% and 80% respectively. In contrast, Caribbean visitors to Barbados spent US$104 in 1997 compared to an overall average of US$127. Annual vacation entitlements and public holidays vary across the Caribbean. In most Commonwealth islands, workers are entitled to a minimum of three weeks annual vacation, which is extended to four weeks after five years of service. In contrast, in the French West Indies and the Dutch Caribbean, many residents are entitled to an average of six weeks annual vacation, while in US territories annual vacation entitlement is much shorter, typically only two to three weeks. A variety of public holidays are observed across the Caribbean, many of which are tied to long weekends and create opportunities for travel. Virtually every Caribbean country and territory observes Good Friday and Christmas, but the number of other public holidays varies with most countries and territories observing from 10 to 13 public holidays annually. Purpose of intra-regional travel Leisure travel by Caribbean residents accounts for significant movement intra-regionally. It includes shopping trips, sports, social events and cultural festivals and personal business requirements such as to obtain medical treatment or documentation for international travel or to further one’s education. Within the Caribbean, certain destinations are positioned as shopping destinations, including Puerto Rico, St. Maarten, Barbados, Curaçao, Trinidad & Tobago and Venezuela – particularly Margarita. Sporting teams generate large blocks of movement across the Caribbean and span the gamut from professional, to private social clubs and associations and school groups. Associated with any given sports team will be a large number of competitors, officials, parents/guardians and team supporters. The Caribbean is rife with social events and cultural festivals that can substantially boost arrivals to the host destination. For example, the May 1997 jazz festival in St. Lucia coincided with a sharp spike in Caribbean arrivals (11.2% of the annual total compared with 7.5% in April and 5.6% in June). Certain medical treatments and facilities are only available in some of the more developed CTO member states. Countries such as Barbados, Trinidad & Tobago, Jamaica and Venezuela serve as regional centres for specialised medical care. Caribbean residents wishing to emigrate often need to obtain a travel visa or entry permit. Embassies, commissions and consulates for various countries are located throughout the Caribbean and timely completion of such entry documents frequently necessitates travel to a Caribbean destination that hosts the appropriate embassy or commission. Tertiary educational institutions, such as the University of the West Indies and St. George’s University, account for much travel by Caribbean residents to Trinidad & Tobago, Grenada, Jamaica, the Bahamas and Barbados. An estimated 2,500 students move throughout the vi @ Caribbean Tourism Organization Intra-Regional Travel Market Study Caribbean at the beginning and end of the school year and up to 95% of these students also return home for the Christmas holiday. Business accounts for a good deal of intra-regional travel with Barbados, Jamaica and Trinidad & Tobago serving as hubs for much of the regional commerce. From a strategically located base in one or more islands, international agencies coordinate their activities across the region. These agencies themselves precipitate a good deal of travel to other Caribbean destinations by their representatives who need to visit the agencies’ offices to complete commercial and personal business travel across the region. Meetings and conferences generate extensive travel by Caribbean residents through the region as well as to various international centres. Major regional and/or international conferences and meetings are most often held in Aruba, Cancun, Puerto Rico, Jamaica and the Bahamas because of the availability of large hotels that offer large, on-site conference facilities. Small conferences and meetings are held in a variety of islands including Antigua, Barbados and Trinidad & Tobago. Caribbean nationals often have family ties and friends resident across the region. This dispersion of families is historically a result of the movement of persons because of employment and educational opportunities. Personal events such as weddings, christenings, funerals and family reunions account for a significant amount of Visiting Friends and Relatives (VFR) travel intraregionally. While qualitative evidence suggests that honeymoons within the region remain quite appealing for Caribbean residents, statistical data is not available to quantify the importance of this market. D. Competitive issues affecting the Caribbean Although quantitative data on extra-regional travel is not readily available, industry experts concur that discernible patterns for extra-regional travel exist. Most extra-regional leisure travel generally occurs during the summer months and during the Christmas holiday season. Generally, the greater the distance traveled, the longer the length of stay. Major extra-regional holiday destinations for Caribbean travelers are the United States – New York and Miami, Canada – Toronto, and the United Kingdom – London. In 1997, the United States reported 1.7 million arrivals by Caribbean residents. In 1996, Canada reported 56 thousand arrivals by Caribbean residents and the United Kingdom reported 65 thousand arrivals by Caribbean residents. These statistics may understate total travel by Caribbean residents as many Caribbean travelers are citizens of the US, Canada or the United Kingdom, and hence are not captured in the statistics. vii @ Caribbean Tourism Organization Intra-Regional Travel Market Study Extra-regional leisure travel tends to focus around visits to friends and relatives and usually utilises most, if not all, of the annual holiday from work. Shopping is usually a major component of these trips even though stand-alone shopping trips are often taken periodically during the year. Intra-regional travel by Caribbean residents is extensive. However, barriers to more and frequent holiday travel exist and include the: Relative difficulty of air access; High cost of air transport and accommodation; and Lack of knowledge or awareness of the diversity of the region. E. Travel trade structure and distribution In the Caribbean, national tourism organisations, airlines and travel agents form the major components of the travel distribution network. While national tourism organisations are responsible for the generic marketing of the tourism product, airlines and travel agents often drive the business of intra-regional travel through their own destination packages which usually include air transport and accommodation. The Caribbean tour operator focuses primarily on the provision of local representation for foreign tour operators, some ground tour operations inclusive of air and sea port transfers, island tours and inter-island excursions. However, some travel agencies function to a small extent as tour operators primarily developing extra-regional tours that include air, accommodation, air transfers and sightseeing. Regional airlines such as BWIA, LIAT and Air Jamaica function as vertically integrated tour operators offering vacation packages that are geared to Caribbean residents. Generally, these packages make use of scheduled flights and include return air travel, hotel accommodation, daily breakfast, use of hotel facilities, hotel taxes and service charges. Intra-regional tours often focus on sports although some are organised to coincide with major cultural events and/or long weekends. These tours often rely on charter aircraft and are usually planned with a view to ensuring that each leg of the route is fully subscribed. Regionally owned airlines provide both scheduled and charter services within the region and to major international destinations. Virtually every Caribbean country and territory is served by at least a nominal schedule of intra-regional flights. Some islands are hubs for intra-regional air transport. Puerto Rico and Jamaica facilitate travel to the smaller islands of the northern Caribbean, while Barbados facilitates reasonably easy travel amongst the OECS, French West Indies and the southern Caribbean. Over twenty airlines provide scheduled air service through the Caribbean. Several of the larger airlines, such as American Eagle, BWIA and Air Jamaica, provide service to all of the larger destinations throughout the region. In contrast, many of the smaller airlines restrict their service to a few islands that are relatively close to each other. viii @ F. Caribbean Tourism Organization Intra-Regional Travel Market Study Ideas for proactive marketing An effective intra-regional marketing plan must identify and select those source markets that are most attractive to the host destination. National tourism organisations, travel agents and CTO chapters have an important role to play in proactively developing the intra-regional travel market. ix @ Caribbean Tourism Organization Intra-Regional Travel Market Study Stakeholder roles Industry stakeholders have a significant role to play in further developing the intra-regional travel market. National tourism organisations, travel agents, hotels and airlines can together achieve this objective. National tourism organisations have a key role to play in the development of the intra-regional travel market. They must assess the costs and benefits of further developing the intra-regional market and must focus their marketing initiatives on selective, high potential, intra-regional source markets using many of the same approaches that are successfully incorporated into extraregional marketing efforts. Travel agents can also play a lead role in developing the intra-regional market. They should actively seek opportunities to package the region to Caribbean residents and develop and consistently offer rates and packages that meet the needs of the intra-regional traveler and take advantage of excess industry capacity. The accommodation sector as a whole must take a more proactive stance in developing this market. As such, hoteliers must employ more creativity in packaging, pricing and promoting their product to Caribbean residents as hotel rooms are perishable commodities. Airline companies must make use of informal distribution channels and market directly to the travelers who fill their seats. They must also be prepared to employ competitive pricing strategies to encourage more and frequent intra-regional travel. Marketing strategies Effective marketing must be founded upon constant attention to product, including the environment and quality assurance. Quality assurance must address all elements of the travel experience including those aspects within Governments’ direct control such as customs, immigration, airport management, security, health and social infrastructure, as well as those services supplied by the private sector, such as accommodation, ground transportation and activities. Historically, most intra-regional marketing efforts have been relatively soft, employing public relations and trade shows as principal marketing tools. For example, only a few Caribbean destinations employ marketing personnel who are dedicated to regional source markets. Marketing to the intra-regional market should therefore make appropriate use of a full range of marketing techniques and should focus on both the travel trade and on select end consumers. It should make appropriate use of: Fairs and exhibitions to encourage contracting and development of innovative packages; Media relations strategies to generate interest and favourable press coverage; Travel trade advertising to increase knowledge and awareness of special events and destination features; Sales missions to high potential source markets; x @ Caribbean Tourism Organization Intra-Regional Travel Market Study Development of special interest tours; Use of technology for the development of databases and web sites; Direct marketing to end consumers in association with industry partners or as part of a national tourism organisation’s advertising campaign; Appropriate collateral materials; and In flight advertising which provides expansive commentary to a captive audience that is generally pre-disposed to travel. G. The way forward Key to the further development of the intra-regional travel market is the acknowledgement by individual destinations in the region that the Caribbean is a viable and lucrative source market. Additionally, Caribbean residents themselves must see the region as equally attractive as a holiday destination as all other extra-regional destinations. As such key issues that must be addressed to grow the intra-regional market are those of awareness, data collection and marketing – the same issues that are relevant to extra-regional source markets. Key issues Caribbean residents need to be made aware that what was learnt in geography classes in schools across the region about the countries and territories of the Caribbean are the same attributes that make the region attractive as a tourism destination. Equally important is information - the basis for decision making. There is therefore a need to capture and standardise data that can be used to inform decision-makers at national tourism organisations. Research/data informs the marketing process and requires a commitment of staff resources that is often overlooked. The private sector too must weigh the time spent compiling data against the benefits to be derived by the industry as a whole and understand the value that is ultimately derived when data is provided. And, government agencies must rationalise their data collection processes and collaborate on the information required from the industry in order to facilitate and encourage the sharing and collection of information. The initiatives to drive the change process are marketing oriented and must be led by the CTO as the organisation charged with increasing the value and volume of tourism flows to member states. The CTO and the Caribbean tourism industry must implement a number of measures as a matter of urgency. These initiatives should encompass: A demonstrated commitment to sustainable tourism development operated in harmony with the environment, local communities and cultures; A commitment to expanding the flow of information between destinations and an increased awareness of the Caribbean as a product; The dedication of marketing resources – human and financial; xi @ Caribbean Tourism Organization Intra-Regional Travel Market Study The development of market research – demographic and psychographic on the Caribbean traveler; Further development of the CTO Caribbean Chapters; The development and packaging of tours in response to market demand with special pricing discounted airfares and accommodation – for Caribbean residents; The transition of regional travel agents and ancillary service providers to vertically integrated tour operators; Sustained marketing programmes; Access to and availability of air transport – and the further development of natural hubs; A commitment to co-operation with regard to the compilation and sharing of data; Implementation of the United Nations, World Tourism Organisation recommendations on tourism statistics; The development of a MIS system for tourism that highlights key tourism statistics and indicators that is not focused on the immigration card, but on all data as it relates to tourism. H Conclusion The intra-regional travel market is an important and viable one. Many countries and territories in the Caribbean recognise this and actively pursue the further development of this market. However, for this market to grow and for the countries and territories of the region to realise its significant potential, there is a need for a greater level of commitment by industry players in the public and private sectors of the region. In 1995, the Declaration of Principles of the Association of Caribbean States was approved. Caribbean leaders, in making specific reference to tourism stated…”Convinced that with its natural riches, diversity and cultural patrimony, the Caribbean is an attractive tourism destination comprising a vital sector for the economy of our States, Countries and Territories, we are committed to UNIFYING EFFORTS AND ACTIVITIES to increase the flow of tourism towards and within the Caribbean,…” 1 This is the basis on which the Caribbean tourism industry must move forward. 1 Co-ordination between regional and international organisations for the establishment of the sustainable tourism zone. Carlos J. Dávila, Senior Professional, ACS, in Proceedings of the Caribbean Tourism Organisation 2nd Annual Conference and Trade Show on Sustainable Tourism Development, April 15-19, 1998. xii @ Caribbean Tourism Organization Intra-Regional Travel Market Study Map of the Caribbean xiii @ Caribbean Tourism Organization Intra-Regional Travel Market Study 1. Regional Overview The Caribbean – for the purpose of this study - is defined to include the 34 CTO member countries and territories located in or bordering on the Caribbean Sea. (See Appendix A for a listing of CTO members.) Caribbean countries and territories vary tremendously in terrain, size, economic prosperity and cultural origins. This diversity creates a wide and exciting range of vacation experiences, with something to offer the most discerning of international and intra-regional travelers. 1.1 Population of the Caribbean The population of the Caribbean is approximately 60.4 million, with the five largest jurisdictions (Venezuela, Cuba, Dominican Republic, Haiti and Puerto Rico) accounting for approximately 86% of the total population. (See Table 1.1.) Table 1.1 Population estimate, 1997 mid-year Population Percent of regional (thousands) population Commonwealth OECS Countries Anguilla Antigua & Barbuda Dominica Grenada Montserrat St. Kitts and Nevis St. Lucia St. Vincent & The Grenadines TOTAL Other Commonwealth The Bahamas Barbados Belize British Virgin Islands Cayman Islands Guyana Jamaica Trinidad & Tobago Turks & Caicos TOTAL US Territories Puerto Rico US Virgin Islands TOTAL 11 70 76 100 5 43 151 111 566 0.0% 0.1% 0.1% 0.2% 0.0% 0.1% 0.2% 0.2% 0.9% Population Percent of regional (thousands) population Dutch Caribbean Aruba Bonaire Curacao St. Maarten Saba St. Eustatius 89 15 153 38 2 2 299 0.1% 0.0% 0.3% 0.1% 0.0% 0.0% 0.5% 450 391 841 0.7% 0.6% 1.4% TOTAL 11,066 7,400 7,492 450 60 415 22,396 49,280 18.2% 12.2% 12.3% 0.7% 0.1% 0.7% 37.5% 81.8% CARICOM 13,843 22.7% 60,360 100.0% TOTAL French West Indies Guadeloupe Martinique 288 265 230 19 36 775 2,553 1,270 16 5,452 3,806 117 3,923 0.5% 0.4% 0.4% 0.0% 0.1% 1.3% 4.2% 2.1% 0.0% 9.0% 6.3% 0.2% 6.5% 1 1 TOTAL Other Countries Cuba Dominican Republic Haiti Cancun Cozumel Suriname Venezuela CARIBBEAN TOTAL Guadeloupe includes Les Saintes, Desirade, Marie Galante, St. Barthelemy and St. Martin CARICOM members Sources: CTO Caribbean Tourism Statistical Report 1997, Caribbean Development Bank Annual Report 1998 1 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Of the ten largest sources of stay-over visitors to the Caribbean in 1997 the Caribbean (60.4mn) itself ranked third in population, behind the United States (263.8mn) and Germany (81.8mn), and ahead of the United Kingdom (58.7mn), France (58.3mn), Italy (57.3mn), Spain (39.2mn), Canada (28.4mn), Holland (15.5mn) and Sweden (8.8mn). 1.2 Demographic influences Based on demographic projections for Caribbean countries and territories, the population of the Caribbean region can be expected to increase over both the mid and long term, assuming no significant changes in immigration and emigration. Projections for population growth vary considerably across the region but generally average between 0.4% and 1.7% per annum. The two largest contributors to the forecasted growth are: fertility rates are expected to remain at or above the replacement rate in many parts of the region; improved health care and medical research should continue to extend the average life expectancy of Caribbean residents. 1.2.1 Retired persons As baby boomers age and improved health care extends average life expectancy, the elderly will become an increasingly dominant component of the regional population. According to the World Bank, the proportion of Caribbean populations that exceeds the defined age for retirement is expected to double over the next 25 years from about 8% to 16% of the population. Although the age of mandatory retirement varies somewhat across the region, it is generally between 60 and 65 years of age and after 30 to 35 years of employment. As the number of Caribbean retirees with good health and financial savings increases, seniors could represent an increasingly important niche market for intra-regional travel. 1.2.2 Family size remains stable or declining In most parts of the Caribbean fertility rates are currently above the replacement rate of 2.1, although certain islands are now below the replacement rate (for example, Barbados). Other islands are expected to fall below the replacement rate over the next 10 (Jamaica and Trinidad & Tobago) to 20 years (St. Lucia). With fewer children per household, available income for travel may increase for both family vacations and for the children as part of, for example, school or sporting groups. 1.3 Regional groupings Historically and geographically, the Caribbean can be broken into several distinct groupings of the Commonwealth OECS, other Commonwealth, the Dutch Caribbean, the French West Indies, the US Territories and others. (See Table 1.2.) 2 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Table 1.2 Regional groupings, 1997 mid-year Commonwealth OECS Countries Anguilla Antigua & Barbuda Dominica Grenada Montserrat St. Kitts and Nevis St. Lucia St. Vincent & The Grenadines Other Commonwealth The Bahamas Barbados Belize British Virgin Islands Cayman Islands Guyana Jamaica Trinidad & Tobago Turks & Caicos US Territories Puerto Rico US Virgin Islands Population GDP @ Factor Cost GDP per capita Population GDP @ Factor Cost GDP per capita (thousands) (US $ millions) (US$) (thousands) (US $ millions) (US$) 11 70 76 100 5 43 151 111 $71 $489 $206 $259 $35 $222 $488 $240 $6,526 $6,990 $2,715 $2,603 $7,014 $5,213 $3,241 N/A 566 N/A N/A 288 265 230 19 36 775 2,553 1,270 16 5,452 3,806 117 3,923 $3,939 $1,786 $523 $275 $711 $627 $6,221 $5,424 N/A N/A $13,677 $6,739 $2,273 $14,468 $19,791 $808 $2,436 $4,271 N/A N/A $48,102 N/A $12,638 N/A N/A N/A Dutch Caribbean Aruba Bonaire Curacao Saba St. Maarten St. Eustatius 89 15 153 2 38 2 299 N/A N/A $1,534 N/A N/A N/A N/A $12,360 N/A N/A N/A N/A N/A 450 N/A $789 N/A N/A $2,018 N/A 49,280 $14,572 $14,870 $267 N/A N/A $434 $55,849 N/A $1,317 $2,009 $36 N/A N/A $1,045 $2,494 N/A 13,843 N/A N/A 60,360 N/A N/A N/A French West Indies Guadeloupe Martinique 1 Other Countries Cuba Dominican Republic Haiti Cancun Cozumel Suriname Venezuela CARICOM CARIBBEAN TOTAL 391 841 11,066 7,400 7,492 450 60 415 22,396 N/A = Not Available CARICOM members 1 Guadeloupe includes Les Saintes, Desirade, Marie Galante, St. Barthelemy and St. Martin Source: CTO Caribbean Tourism Statistical Report 1997 Within the Caribbean, regional groupings reflect colonial influences, which in part have determined language, currency, and political and administrative frameworks. These colonial ties continue to play an important role in determining trade and travel patterns. However, proximity to major markets and air-lift are also important in determining intra-regional travel patterns. Many foreign nationals visit Caribbean destinations that are politically linked to their homeland. As such, the country of origin often accounts for a large proportion of visitors in those destinations. For example2 in 1997, 31.5% of US visitors to the Caribbean traveled to US territories and accounted for 81.9% of long-stay visitors to Puerto Rico and 80.0% of long-stay visitors to the US Virgin Islands. Similarly, 59.6% of French visitors to the Caribbean traveled to the French West Indies and 2 Source for the subsequent information: CTO Caribbean Tourism Statistical Report 1997 3 @ Caribbean Tourism Organization Intra-Regional Travel Market Study accounted for a large proportion of visitors to Guadeloupe3 (44.8%) and Martinique (78.0%). And finally, 53.5% of visits to the Caribbean by Dutch nationals were to Aruba and the Netherlands Antilles and represented a relatively large proportion of visitors to certain islands of the Dutch Caribbean (Bonaire 25.9% and Curaçao 30.0%). The mass-market appeal of certain Caribbean destinations, such as the Dominican Republic, Cuba and Cancun, transcends colonial and economic ties. These destinations receive a notable number of visitors from many major markets regardless of origin. The level of economic activity and the distribution of income/wealth are among the many factors that influence travel by Caribbean residents. Although the level of economic activity is in part reflected by the GDP per capita, this fails to give a sense of income/wealth distribution, which is an important factor in determining the propensity for leisure travel. 1.4 Macroeconomic influences Caribbean countries and territories are loosely integrated through various regional and international treaty and trade agreements. (See Table 1.3.) Principal among these agreements are: The Caribbean Common Market (CARICOM) was established in 1973 to replace the Caribbean Free Trade Association to provide a framework for regional political and economic integration. CARIFORM is an expansion of CARICOM for LOME purposes to include Dominican Republic, Haiti and Suriname. The ACP Lome Convention is a non-reciprocal agreement to promote and accelerate the economic, social and cultural development of African, Caribbean and Pacific countries. It is supported by the European Union and its member states and the African, Caribbean and Pacific Countries, and provides financial, technical and emergency aid and establishes a preferential system for trade. The Organization of Eastern Caribbean States (OECS) was established in July 1991, superseding the West Indies Associated States. The OECS seeks to promote cooperation and economic integration, harmonization of foreign policy and establishes arrangements for joint overseas representation among member states. The Caribbean Development Bank (CDB) was established in 1969 for the purpose of contributing to the harmonious economic growth and development of the member countries in the Caribbean and promoting economic cooperation and integration among them. The Association of Caribbean States (ACS) was created in 1992 to establish an area of free trade for goods, services, and capital. It also provides a vehicle for unified negotiation with other economic blocks and international organizations. 3 Throughout this report Guadeloupe statistics include Guadeloupe and the neighbouring islands of Les Saintes, Desirade, Marie Galante, St. Barthelemy and St. Martin. 4 @ Caribbean Tourism Organization Intra-Regional Travel Market Study The Organization of American States (OAS) dates back to 1889. Its purposes include strengthening and ensuring the security of the continent; promoting and consolidating representative democracy; socio-economic objectives such as resolving political and economic problems. The Inter-American Development Bank (IDB) was established in 1959 to help accelerate economic and social development in Latin America and the Caribbean. Presently, IDB membership totals 46 nations. In addition to the bank, the IDB group consists of the InterAmerican Investment Corporation and the Multilateral Investment Fund (MIF), which was established in 1993 to accelerate private sector development and help improve the climate for private investment in Latin America and the Caribbean. The Canadian International Development Agency (CIDA) is responsible for delivering Canada’s official development assistance program. Its main purpose is to support sustainable development, via partnerships in the public and private sector in Canada and developing countries in order to reduce poverty and to contribute to a more equitable and prosperous world. The CARIBCAN agreement was officially adopted in June 1986 and principally features the unilateral extension by Canada of preferential duty free access to the Canadian market for almost all imports from the Commonwealth Caribbean. Its basic objectives are to enhance the Commonwealth Caribbean’s existing trade and export earnings; improve the trade and economic development prospects of the region; promote new investment opportunities; and encourage enhanced economic integration and co-operation within the region. In addition to these more formal ties, myriad special purpose arrangements between certain countries and territories suggest an emerging trend to greater co-operation across the Caribbean. Specific examples of such agreements can be found in many sectors of society including education, tax treaties and reciprocal health care agreements. 5 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Table 1.3 Formal economic ties, as at February, 1999 CARICOM ACS 1 Anguilla Antigua & Barbuda Aruba The Bahamas Barbados Belize 3 CARIBCAN 1 Bonaire British Virgin Islands Cayman Islands Cuba Curacao Dominica Dominican Republic Grenada Guadeloupe 1 124 2 5 Haiti Jamaica Martinique 1 1 12 (Mexico) Cancun (Mexico) Cozumel Montserrat Puerto Rico Saba OECS 1 Guyana ACP LOME 1 1 1 1 1 St. Eustatius St. Kitts and Nevis St. Lucia 25 9 1 St. Maarten St. Vincent and The Grenadines Suriname Trinidad & Tobago Turks & Caicos US Virgin Islands Venezuela 1 1 No. of members 15 19 14 Hold observer status in CARICOM. 2 Associate members of the ACS. The Bahamas is a member of the CARICOM community but not the common market 4 Guadeloupe includes Les Saintes, Desirade, Marie Galante, St. Barthelemy and St. Martin 5 Haiti has provisional membership in CARICOM pending settlement of terms and conditions of accession. Source: CARICOM, OECS, ACS. 3 6 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Countries and territories of the Caribbean export a wide range of raw and processed materials, agricultural crops, processed foods and manufactured products to both regional and international markets. (See Table 1.4) Foreign trade in a variety of goods and services throughout the region creates the need for extensive travel across the region. Table 1.4 Primary intra-regional trading partners and exports, 1999 Intra-regional trading partners Exports Seafood Aruba Puerto Rico, US Virgin Islands, Trinidad & Tobago OECS, Barbados, Guyana, Trinidad & Tobago Netherland Antilles and Venezuela The Bahamas Primary extra-regional Pharmaceuticals, petroleum products, shellfish, salt, cement, rum, food Barbados CARICOM Belize Mexico and CARICOM Sugar, apparel electronic components, cement, food, rum, chemicals, pharmaceuticals, plastics and handicrafts Sugar, Citrus, seafood, bananas, apparel, vegetables and lumber Bonaire British Virgin Islands Cayman Islands N/A US Virgin Islands, Puerto Rico Netherland Antilles Aggregates, bananas, fish and rum Seafood Cuba Curaçao Dominica Dutch Antilles, Venezuela Caribbean OECS, CARICOM, French West Indies Sugar, nickel, citrus, shellfish, tobacco, coffee, pharmaceuticals Mineral fuels, rice, apparel, footwear, gift items Fruits, food, soaps, craft, cigarettes, tobacco, water, beer, plastics and solar water heaters Dominican Republic Primarily extra-regional Grenada Trinidad & Tobago and St. Lucia Guadeloupe Martinique, French Guiana Apparel, footwear, bauxite, beef, cigars, food, ferronickel, gold, silver, sugar, dasheen and textiles Nutmeg, cocoa, bananas, mace, fruit, vegetables, fish, food products apparel, pains and varnish Bananas, sugar, boats, food products, flowers, rum, mineral water, electrical equipment Guyana CARICOM, Venezuela Haiti Dominican Republic Jamaica CARICOM Martinique (Mexico) Cancun 1 Guadeloupe Primary extra-regional Anguilla Antigua & Barbuda Cozumel 1 (Mexico) See Cancun Montserrat Puerto Rico CARICOM Dominican Republic, Venezuela, Mexico Saba N/A St. Eustatius St. Kitts and Nevis St. Lucia N/A CARICOM CARICOM St. Maarten St. Vincent & The Grenadines Suriname N/A CARICOM, Trinidad & Tobago Venezuela and Trinidad & Tobago Trinidad & Tobago CARICOM, Puerto Rico, and the US Virgin Islands N/A St. Lucia, Barbados, Netherland Antilles Primary extra-regional Turks & Caicos US Virgin Islands Venezuela 1 Exports Chemicals, food, live animals, misc. mfg. Goods, petroleum products Petroleum products Bauxite, alumina, sugar, rice, shrimp, rum, molasses, timber, gold and apparel Sporting goods, textiles, apparel, electronic toys, coffee, mangoes, sisal, essential oils and cocoa Bauxite, alumina, apparel, sugar, bananas, coffee, citrus, rum and cocoa Bananas, petroleum products, rum and pineapples Electric/electronic equipment, crude oil, automobiles and transport equipment, chemical products, textiles, leather goods, iron, steel, machinery parts, plastic and rubber products, oil derivatives. See Cancun Electronic components, plastic bags, semi-processed rice Manufactured goods, pharmaceuticals, chemicals, apparel, food, electrical/electronic machinery, petroleum products, professional and scientific instruments. Sugar, beer, lobster, electrical equipment and margarine Bananas, apparel, cardboard boxes and coconut products Apparel, wooden toys, plastic, root crops, flowers and mariculture Alumina, aluminium, bauxite, rice, bananas, shrimp, wood and wood products, fish, crude petroleum, oil and vegetables Petroleum products, chemicals, iron and steel, fertilizers, gas, beverages, sugar, paper, cereals and Misc. manufactured goods Lobster, conch, fish and financial services Petroleum products, watches and parts, chemicals and Jewelry Petroleum products, aluminum, steel, iron ore, coal, gold, coffee, cocoa, automotive spare parts and accessories and trading partners are for Mexico as a whole N/A = Not Available Source: 1999 Caribbean/Latin America Profile 7 @ Caribbean Tourism Organization Intra-Regional Travel Market Study According to the Caribbean Development Bank, Caribbean economies have achieved real growth in output over the past several years while keeping inflation in check. New construction is one of the fastest growing sectors in the region and is driven primarily by strong demand for residential and commercial accommodation. New residential and commercial construction has been particularly high in Barbados, Cayman Islands and St. Lucia, for example, and major hotel projects have begun in destinations such as the Bahamas, St. Lucia and St. Kitts and Nevis. In several of the countries, the offshore financial services industry has been driving a substantial amount of economic activity, particularly in Barbados, Bahamas, Antigua, Anguilla, BVI, Turks & Caicos Islands, Cayman Islands. Several of the other countries such as St. Lucia, St. Kitts, St. Vincent and the Grenadines, and Belize are also seeking to expand their offshore business services industries. However, the region continues to face a number of challenges that continue to dampen forecasters’ expectations for short to mid term growth. The agricultural sector has been particularly hard pressed with drought conditions precipitated by El Niño continuing to reduce yields of key crops. The US led challenge to the World Trade Organization’s ruling on the European Union’s banana marketing regime continues to have a negative impact on the primary banana producing economies of the Caribbean. Additionally, declining oil prices had a negative impact on countries that are major exporters from the region, most notably Trinidad & Tobago and Venezuela. Note however that oil prices had been increasing again in recent months. As in other parts of the world the Caribbean region is vulnerable to weather phenomena. Some countries in the region lie within the hurricane belt and damage to infrastructure and disruption of vital economic sectors can occur if directly affected by a hurricane. For example, damage to infrastructure and tourism facilities was caused in Antigua & Barbuda and St. Kitts and Nevis by hurricane Georges. In St. Kitts and Nevis, for example, one quarter of the sugar cane crop was destroyed. Subsequently, substantial rebuilding has taken place affording the opportunity to upgrade tourism plant and urban infrastructure. 1.4.1 Currencies and exchange rates Throughout the Caribbean some 18 different currencies are in use. In most of the English speaking Caribbean, the US dollar is widely accepted in trade in addition to the local currency. (See Table 1.5.) 8 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Table 1.5 Currencies, as at June 30, 1999 Currency Commonwealth OECS Countries Anguilla Antigua & Barbuda Dominica Grenada Montserrat St. Kitts and Nevis St. Lucia St. Vincent & The Grenadines East Caribbean $ East Caribbean $ East Caribbean $ East Caribbean $ East Caribbean $ East Caribbean $ East Caribbean $ East Caribbean $ Other Countries Cuba Dominican Republic Haiti Cancun Cozumel Suriname Venezuela Cuba Peso Dominican Republic Peso Haiti Gourde Mexico Peso Mexico Peso Suriname Guilder Venezuela Bolivar US Territories Puerto Rico US Virgin Islands United States $ United States $ Per $ US Currency 2.53 2.53 2.53 2.53 2.53 2.53 2.53 2.53 22.90 13.57 16.28 9.23 9.23 691.27 485.26 1.00 1.00 Per $ US Other Commonwealth The Bahamas Barbados Belize Bermuda British Virgin Islands Cayman Islands Guyana Jamaica Trinidad & Tobago Turks & Caicos Bahamas $ Barbados $ Belize $ Bermuda $ United States $ Cayman $ Guyana $ Jamaica $ Trinidad & Tobago $ Unites States $ Dutch Caribbean Aruba Bonaire Curacao St. Maarten Saba St. Eustatius Aruba Florin Netherland Antilles Guilder Netherland Antilles Guilder Netherland Antilles Guilder Netherland Antilles Guilder Netherland Antilles Guilder 1.61 1.70 1.70 1.70 1.70 1.70 French West Indies Guadeloupe Martinique France Franc France Franc 6.24 6.24 1.00 1.88 1.93 1.00 1.00 0.79 173.02 34.16 5.41 1.00 Note that Guadeloupe includes Les Saintes, Desirade, Marie Galante, St. Barthelemy and St. Martin Source: www.accu-rate.ca The relative cost of intra-regional travel depends in part on the comparative strength of the currencies in the countries of origin and destination. Countries that have experienced substantial devaluation of the local currency sometimes enjoy a shortterm boost in tourism arrivals, as the destination is viewed as good value for money. Conversely residents of a country that has suffered substantial devaluation find it increasingly expensive to visit Caribbean destinations whose currencies are pegged to the US dollar. 1.4.2 Visa requirements Virtually every Caribbean destination requires photo identification, usually in the form of a passport, at the port of entry. Many airport entry ports also require proof that the visitor has a valid return ticket and some confirmation that the visitor has the means to support him/herself during the visit. Visas are not required for travel between CARICOM member countries and residents of CARICOM countries do not require a visa to visit Aruba and the Netherlands Antilles. (See Table 1.6.) Travel by OECS residents throughout the OECS requires photo identification only. Visas are required for intra-regional travel for residents of certain countries and territories. Most notably all Caribbean nationals need visas to travel to the French West Indies and any US territory except residents of the British Virgin Islands traveling to the US Virgin Islands. 9 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Additionally, Caribbean nationals making flight connections through a US airport require a US visa in order to move without escort through the airport. Suriname has the most restrictive entry requirements. All visitors must have a three-day travel visa and for longer periods are required to apply at the immigration office once they arrive in the country. Although not a visa per say, travelers to certain countries, such as Venezuela and Cuba, are required to complete a tourist card before they are granted entry. These cards are usually provided through the travel agent or airline at check in. 10 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Table 1.6 Visa requirements for Caribbean destinations, 1999 Countries and territories whose citizens require visas Anguilla None identified Antigua & Barbuda None identified Aruba Cuba, Dominican Republic and Haiti The Bahamas None identified Barbados Dominican Republic, Haiti Belize All Caribbean except Trinidad and Tobago, Turks and Caicos and US Virgin Islands Bonaire Cuba, Dominican Republic and Haiti British Virgin Islands None identified Cayman Islands None identified Cuba All Caribbean except Barbados and St. Lucia Curacao Cuba, Dominican Republic and Haiti Dominica None identified Dominican Republic All Caribbean Grenada None identified Guadeloupe All Caribbean except French West Indies Guyana French West Indies, Netherlands Antilles, Cuba, Dominican Republic, Haiti and Mexico Haiti All Caribbean Jamaica None identified All Carribean except French West Indies Martinique (Mexico) Cancun All Caribbean (Mexico) Cozumel All Caribbean Montserrat None identified Puerto Rico All Caribbean countries and territories except US Virgin Island Saba Cuba, Dominican Republic and Haiti St. Eustatius None identified St. Kitts and Nevis None identified St. Lucia None identified St. Maarten Cuba, Dominican Republic and Haiti St. Vincent & The Grenadines None identified Suriname All Caribbean countries and territories Trinidad & Tobago None identified Turks & Caicos None identified US Virgin Islands All Caribbean countries and territories except Puerto Rico and British Virgin Islands Venezuela Guyana, Suriname and French West Indies Source: Consulates, high commissions and embassies 11 @ Caribbean Tourism Organization Intra-Regional Travel Market Study 1.4.3 Departure taxes and levies Most Caribbean destinations charge a departure tax for visitors over the age of 12 and several impose additional levies. Total departure taxes and levies vary from US$3 to US$25 with most destinations charging in the order of US$10 to US$20 per person. (See Table 1.7.) An example of an additional charge imposed by some Caribbean destinations is an environmental levy, which varies with the destination but is usually between US$1 and US$2. Dominica is one such destination. Levies represent a relatively small proportion of the total exit charge. Departure taxes and levies are usually quoted in US dollars and can be paid in US dollars or the local currency. For some destinations the converse applies. In all instances these charges must be paid in cash and are usually collected by the airline at check in. A few destinations offer special rates to certain travelers although the applicability of the rate varies widely. For example Antigua & Barbuda charge a departure tax of US$14 to CARICOM nationals and US$20 to all other visitors over the age of 16. Saba charges a departure tax of US$2 for visitors traveling to the Windward Islands and US$10 to all other destinations. 12 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Table 1.7 Departure taxes and levies, most recent available ($ US) Anguilla Antigua & Barbuda 1 Aruba The Bahamas Airport $10.00 $20.00 $20.00 $15.00 1 $12.50 Belize Bonaire British Virgin Islands Cayman Islands Cuba Curacao Dominica Dominican Republic Grenada $15.00 $10.00 $10.00 $12.50 $20.00 $12.50 $13.50 $10.00 $18.52 Guadeloupe 2 Guyana Haiti Jamaica Martinique (Mexico) Cancun (Mexico) Cozumel Montserrat Puerto Rico Saba St. Eustatius St. Kitts and Nevis St. Lucia St. Maarten St. Vincent & The Grenadines $0.00 $14.00 $25.00 $21.25 $0.00 $12.00 $12.00 $0.00 $0.00 $10.00 $10.00 $11.50 $10.00 $11.30 $11.11 Suriname 1 Trinidad & Tobago Turks & Caicos US Virgin Islands $15.00 $16.13 $15.00 $3.00 Venezuela 3 $25.00 Barbados 1 Airport Special Intra regional rates Sea/Ferry $2.00 $14.00 $15.00 $5.00 $12.50 $5.65 $2.00 $5.00 1 Caribbean Vacation Planner, Volume 5,1999 2 Guadeloupe includes Les Saintes, Desirade, Marie Galante, St. Barthelemy and St. Martin 3 Caribbean/Latin America Profile, 1999 Source: Caribbean Gold Book Winter 1998-1999 except where noted. 13 @ 2. Caribbean Tourism Organization Intra-Regional Travel Market Study Travel Patterns Of the 1.5 million arrivals generated by Caribbean travel across the region in 1998, the top five Caribbean destinations (i.e., Puerto Rico, Trinidad & Tobago, Cuba, Venezuela and Barbados) together accounted for 45% of all intra-regional movements. (See Table 2.1.) Puerto Rico is by far the most popular Caribbean destination for Caribbean residents with 18.9% of all intra-regional movements. Puerto Rico’s primary draw is as a Mecca to Caribbean shoppers, although it also attracts a reasonable number of holiday takers from within the Caribbean. For Puerto Rico, the Caribbean is an important tourist market, second only to mainland US in the number of annual arrivals it generates. Both Trinidad & Tobago and Barbados are major hubs for commercial business and attract many shoppers because of the number and variety of duty free and retail stores. For Trinidad & Tobago, intra-regional travel is a very important market as it represents 30.2% of annual visitors. With greater acceptance of Cuba by the rest of the Caribbean, many areas of social and economic cooperation drive substantial travel to this destination. Relatively low prices and the mystique that has developed during the country’s political and social isolation have also made Cuba a popular holiday choice for many Caribbean residents. The relative importance of intra-regional travel varies greatly across the Caribbean from as little as 0.1% of annual arrivals in Cancun and Cozumel to as much as 61.3% of annual arrivals in Montserrat. Other countries and territories that rely on intra-regional travel for a substantial component of annual arrivals include Dominica (56.0%), Curaçao (39.0%), Guyana (32.9%), St. Kitts and Nevis (31.5%), St. Vincent and the Grenadines (30.4%) and Trinidad and Tobago (30.2%). In the aftermath of the eruption of the Langs Soufriere volcano, many skilled and unskilled labourers and aid workers have traveled to Montserrat as the island begins to rebuild CARICOM regional meetings and related business is responsible for a significant proportion of annual arrivals to Guyana. 14 @ Caribbean Tourism Organization Intra-Regional Travel Market Study C' be a Co n as un % try of To tal C' be an C' as a be % an o To f tal ibb ea Ca r To ta l n Table 2.1 Caribbean arrivals, 1998 Commonwealth OECS Countries 5 Anguilla Antigua & Barbuda Dominica Grenada 5 Montserrat St. Kitts and Nevis St. Lucia St. Vincent and the Grenadines 5 43.9 234.3 65.5 115.8 6.9 42.4 36.7 18.6 15.7% 18.1% 56.0% 16.1% 0.4% 2.8% 2.4% 1.2% 7.5 93.2 252.2 67.2 4.6 29.3 63.9 20.4 879.6 222.9 61.3% 31.5% 25.4% 30.4% 25.3% 0.3% 1.9% 4.2% 1.3% 14.5% 1,540.0 512.4 36.3 82.6 2.4% 16.1% 2.4% 5.4% 288.1 279.1 404.2 2.3 54.2 44.9 0.8% 19.4% 11.1% 0.2% 3.5% 2.9% 65.8 1,225.3 347.7 105.9 21.6 41.9 104.9 5.5 4,768.5 394.2 32.9% 3.4% 30.2% 5.2% 8.3% 1.4% 2.7% 6.8% 0.4% 25.7% 693.0 61.7 8.9% 4.0% 548.8 1,241.8 57.1 118.8 10.4% 3.7% 19.3% 7.7% 647.4 61.7 198.6 37.4 9.4 77.5 5.8% 15.2% 39.0% 2.4% 0.6% 5.0% 10.6 8.6 0.7 0.5 458.5 1,385.4 48.1 173.6 6.6% 5.8% 10.5% 12.5% 0.0% 0.0% 3.1% 11.3% 3,081.0 1,415.8 2,309.1 3.0 136.6 60.6 0.1% 9.6% 2.6% 0.2% 8.9% 3.9% 146.8 16.9 11.5% 1.1% 62.5 768.6 3.7 84.6 7,783.8 302.4 5.9% 11.0% 3.9% 0.2% 5.5% 19.7% 3,461.3 418.2 3,879.5 289.6 33.8 323.3 8.4% 8.1% 8.3% 18.9% 2.2% 21.1% 19,938.6 1,535.2 7.7% 100.0% Other Commonwealth The Bahamas Barbados 2,5 5 Belize British Virgin Islands Cayman Islands 7 Guyana Jamaica Trinidad & Tobago Turks & Caicos French West Indies 3,5 Guadeloupe Martinique 3 Dutch Caribbean Aruba Bonaire Curacao 5 Saba St. Eustatius St. Maarten 5, e Other Countries Cancun and Cozumel Cuba Dominican Republic Haiti 5 5 Suriname 5, e Venezuela 1 US Territories e Puerto Rico US Virgin Islands 5,6 TOTAL 1 2 Preliminary data for 1998 Includes "Rest of World" 4 Includes Arrivals from French Departments & Territories Includes Central America 5 6 Figures may not include arrivals from Venezuela Hotel registrations only 7 e May also include visitors arriving by other ports than the airport CTO estimate Note that Guadeloupe includes Les Saintes, Desirade, Marie Galante, St. Barthelemy and St. Martin Source: CTO, Caribbean Tourism Statistical Report 1997 and CTO statistical database 3 15 @ 2.1 Caribbean Tourism Organization Intra-Regional Travel Market Study Growth in intra-regional travel Overall, intra-regional travel has increased by 35% during the five-year period 1994 to 1998. However, while some destinations have increased their intra-regional arrivals, others have declined. (See Table 2.2.) Venezuela in general and the island of Margarita in particular continue to welcome Caribbean shoppers in increasing numbers. Intra-regional arrivals to Venezuela increased from 41.7 thousand in 1994 to 84.6 thousand in 1998. Cuba has also enjoyed marked increases in intra-regional arrivals from 1994 to 1998 largely as a result of greater social and political cooperation with the rest of the region. Intra-regional arrivals to Cuba increased from 60.0 thousand in 1994 to 136.6 thousand in 1998. As the Cayman Islands becomes more established as an international business centre, employment opportunities and commerce have increased intra-regional travel. Intra-regional arrival to the Cayman Islands increased from 24.6 thousand in 1994 to 44.9 thousand in 1998. Montserrat has seen a large drop in intra-regional travel from 7.7 thousand in 1994 to 4.6 thousand in 1998, due to the island’s continuing problems with volcanic activity. St. Maarten also experienced a large drop in intra-regional arrivals from 54.2 thousand in 1994 to 24.2 in 1996. This reduction in arrivals is largely attributed to the impact of Hurricane Luis in 1995 and Hurricanes Bertha and Marilyn in 1996. As shown in the table (table 2.2), intra-regional arrivals to St. Maarten rebounded in 1997 and 1998, although still not to the 1994 level. These hurricanes also damaged the British Virgin Islands, Saba, St. Eustatius, Guadeloupe, the US Virgin Islands and St. Barthelemy. As with other countries and territories damaged by hurricanes, rebuilding has allowed for upgrading of urban infrastructure and hotel properties. 16 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Table 2.2 1994 1995 1996 1997 9.8 10.0 9.5 8.5 6.9 Antigua & Barbuda 39.3 40.1 43.1 42.9 42.4 8% Aruba 33.1 35.0 35.5 33.1 37.4 13% 35.9 30.2 34.3 39.8 36.3 1% 59.1 67.1 66.0 72.1 82.6 40% 3.2 2.4 1.9 2.0 2.3 -28% 5.5 4.8 5.4 4.7 9.4 71% British Virgin Islands 51.4 56.5 56.9 53.2 54.2 5% Cayman Islands 24.6 33.4 37.9 40.1 44.9 83% Cuba 60.0 55.8 78.1 98.3 136.6 128% Curacao 46.7 45.7 44.1 47.7 77.5 66% Dominica 31.5 33.7 34.9 35.8 36.7 17% Dominican Republic 35.2 38.0 41.2 51.9 60.6 72% Grenada 18.2 14.6 14.4 16.4 18.6 2% 49.5 57.0 55.6 58.7 61.7 25% 21.9 39.4 31.0 21.6 21.6 -1% 15.0 16.9 17.6 17.1 16.9 13% 28.5 32.9 34.4 38.2 41.9 47% 34.2 49.6 46.1 56.6 57.1 67% 3.8 1.5 4.5 2.9 3.0 -21% Anguilla 5 The Bahamas 2,5 Barbados Belize 5 Bonaire 3,5 Guadeloupe Guyana Haiti 5 Jamaica 3 Martinique Cancun and Cozumel Montserrat 5 5 1998 % Ch ang 1994 e to 19 98 Historical changes in Caribbean arrivals, 1994 to 1998 -30% 7.7 6.1 3.8 2.3 4.6 -40% 241.1 293.3 294.7 279.7 289.6 20% N/A 0.5 0.7 0.9 0.7 N/A 0.9 0.9 1.0 0.9 0.5 -44% St. Kitts and Nevis 19.7 23.0 25.2 27.5 29.3 49% St. Lucia 47.9 50.6 59.7 58.6 63.9 33% St. Maarten 54.2 22.6 24.2 38.8 48.1 -11% 17.9 21.1 18.5 21.3 20.4 14% 2.5 2.6 3.2 3.6 3.7 48% 64.5 70.3 71.3 86.1 104.9 63% 3.6 3.6 4.3 4.5 5.5 52% 28.1 41.7 25.5 57.8 24.0 75.6 32.4 75.6 33.8 84.6 20% 103% 1,136.2 11% 1,242.5 9% 1,298.6 5% 1,373.8 6% 1,538.2 12% 35% Puerto Rico Saba e 5 St. Eustatius 5, e St. Vincent and the Grenadines Suriname 5, e Trinidad & Tobago Turks & Caicos US Virgin Islands Venezuela 5,6 1 Total Overall % change per year 5 1 Preliminary data for 1998 2 Includes “Rest f the World” 3 Includes arrivals from French Departments and Territories 4 Includes Central America 6 CTO Estimate Source: CTO Statistical database 17 @ 2.2 Caribbean Tourism Organization Intra-Regional Travel Market Study Seasonal variations In 1998, approximately 24% of intra-Caribbean travel was during the peak months of July and August, which coincide with the long summer school holidays and the annual carnival celebrations in many Caribbean destinations. (See Table 2.3.) Intra-regional travel patterns do not match the traditional tourism year. Intra-regional leisure travelers tend to avoid the winter season when destinations are most busy with international tourists and thus command full rates. Intra-regional leisure travelers most often travel during the summer, Christmas, Easter and other public holiday weekends. Generally, the summer allows for longer holidays, which in many instances are taken extra-regionally. Shorter holidays are often taken at Christmas, Easter and other public holiday weekends. A high proportion of these holidays may generate intra-regional travel, which may be tied to a personal event or cultural festival. Many activities dictate travel within the year and often follow an annual cycle. Examples are sports tournaments, meetings of regional organisations, the school calendar, and cultural events such as carnivals and festivals. Shopping, the largest motivator of personal travel, tends to be an annual or semi-annual activity. 18 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Table 2.3 Monthly distribution of Caribbean arrivals for selected destinations, 1998 preliminary data Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Antigua & Barbuda 7.6% 6.5% 8.9% 10.6% 8.4% 6.8% 12.6% 10.6% 5.7% 6.5% 7.4% 8.3% Aruba 5.5% 6.4% 5.7% 8.6% 7.8% 7.9% 16.1% Barbados 5.8% 5.6% 8.1% 9.7% 9.1% 7.0% 13.8% 12.3% 6.0% 7.9% 7.0% 7.7% Bonaire 4.8% 3.5% 5.2% 6.6% 10.8% 5.1% Cayman Islands 8.5% 5.9% 6.1% 9.3% 8.5% 6.7% 13.5% 10.0% 6.8% 7.5% 7.2% 9.9% Cuba 3.0% 6.2% 6.9% 7.6% 7.7% 7.9% 11.2% 11.3% 6.8% 7.1% 7.9% 16.3% Curacao 6.4% 7.5% 8.3% 8.4% 7.9% 8.1% 10.8% Dominica 4.7% 10.8% 5.1% 9.5% 9.2% 6.3% 13.6% 11.5% 4.3% 9.8% 5.0% 10.2% Dominican Republic Grenada Guyana 7.5% 8.7% 7.5% 9.4% 7.7% 8.7% 8.9% 11.3% 15.6% 14.0% 6.9% 9.2% 6.3% 8.3% 9.7% 9.1% 10.1% 6.7% 6.4% 6.5% 7.2% 8.9% 13.1% 12.7% 6.5% 5.5% 8.6% 7.8% 5.5% 6.3% 6.8% 9.5% 9.5% 6.6% 9.9% 15.7% 6.5% 6.8% 7.8% 9.0% 10.4% 10.2% 7.7% 15.6% 12.7% 11.8% 13.1% 18.5% 0.0% 0.0% 0.0% 0.0% Jamaica 6.9% 5.8% 6.4% 10.6% 6.9% 7.4% 13.2% Puerto Rico 5.8% 6.9% 8.1% 10.6% 9.0% 7.6% 10.5% 12.9% 7.0% 6.0% 6.5% 9.1% Saba 1.8% 4.9% 11.6% 1.8% 10.7% 6.7% 15.2% 6.7% 4.9% 6.7% 20.5% 8.5% St. Eustatius 7.0% 9.1% 8.3% 6.2% 9.5% 9.1% 9.9% 9.7% 7.6% 6.6% 7.0% 9.9% St. Kitts and Nevis 6.9% 6.3% 7.0% 10.3% 7.3% 10.8% 13.8% 8.2% 6.4% 6.4% 5.1% 11.4% St. Lucia 4.9% 5.8% 6.6% 9.0% 11.2% 7.2% 13.1% 16.9% 4.6% 4.6% 7.2% 8.9% St. Maarten 7.4% 5.6% 6.7% 9.5% 7.8% 6.8% 11.3% 10.6% 6.2% 8.1% 7.6% 12.5% St. Vincent & The Grenadines 6.4% 6.1% 6.6% 14.4% 8.0% 4.6% 5.3% 13.1% 6.3% 7.8% 7.4% 13.9% Trinidad & Tobago 6.0% 8.2% 6.3% 9.5% 7.6% 6.4% 9.9% 11.3% 8.1% 7.9% 8.6% 10.2% Turks & Caicos 5.9% 5.2% 6.1% 5.3% 7.0% 6.0% 12.9% 14.7% 9.5% 9.7% 8.5% 9.1% Total % share 6.2% 6.6% 7.1% 9.0% 8.8% 7.4% 11.9% 11.6% 6.4% 7.4% 8.0% 9.4% Source: CTO statistical database 19 9.7% 6.8% 8.1% 7.7% 10.6% @ 2.3 Caribbean Tourism Organization Intra-Regional Travel Market Study Originating markets While it is clear that there are defined circuits of travel between certain countries and territories, many destinations do not have the mechanisms in place to quantify these patterns. (See Table 2.4. opposite) Motivation for travel among Caribbean residents ranges from the desire to find work, movement for trade and commerce, education, vacation and special events, to visits to friends and relatives. Additionally, much of the travel among Caribbean countries and territories is attributable to the number of organisations – regional and international – that require intra-regional travel. Countries and territories with high intra-regional traffic include, for example: Jamaica and the Cayman Islands. Jamaica is an important tourism market for the Cayman Islands representing 88% of intra-regional arrivals in 1998. Additionally, residents of the Cayman Islands represent 24% of Caribbean arrivals in Jamaica. At one time Jamaica governed the Cayman Islands; this has created strong commercial and personal ties between these islands. Trinidad & Tobago and Grenada. Grenada is an important tourism market for Trinidad & Tobago representing 12% of intra-regional arrivals in 1998. Additionally, 11,330 residents of St. Vincent and the Grenadines visited Trinidad & Tobago accounting for 10.7% of intra-regional arrivals to the country. This movement can partly be attributed to the fact that there is a large Grenadian ex-patriot population resident in Trinidad & Tobago and as such tremendous VFR movement occurs. Trinidad & Tobago and Barbados. Barbados residents generated 23,524 visits to Trinidad & Tobago and Trinidad & Tobago residents generated some 19,785 visits to Barbados in 1998. This linkage is important to both countries representing 24.0% of the intra-regional market in Barbados and 22.4% in Trinidad & Tobago. Tourism statistics also show substantial travel between the French territories and the Creole speaking islands in the OECS. In 1998, Dominica benefited from 18.4 thousand visits from the French West Indies and St. Lucia benefited from 26.5 thousand visits also from the French West Indies. These trips were an important component of intra-regional market in these destinations accounting for 50.2% of Caribbean arrivals in Dominica and 41.5% of Caribbean arrivals in St. Lucia. (See Table 2.5.) Additionally, residents of the Dutch Caribbean are closely linked and many travel extensively among the islands of the Netherlands Antilles and Aruba. In 1998, Aruba received 27.9 thousand arrivals from the Dutch West Indies while Bonaire received 3.5 thousand arrivals from Aruba. (Arrivals from Curaçao and St. Maarten are treated as domestic travel.). 20 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Table 2.5 Caribbean arrivals by regional grouping (in percentages), for selected destinations, 1998 REGIONS DESTINATION Other US Dutch French West Other OECS Countries Commonwealth Territories Caribbean Indies Countries CARICOM Antigua & Barbuda 13,013 18,910 2,078 407 3,325 3,404 25,604 0 1,014 4,614 25,990 0 3,032 1,605 15,318 55,040 1,709 2,164 3,242 2,857 50,264 6 96 145 3,540 19 5,363 236 5,114 4,482 9,519 691 1,010 33,110 8,523 27 41,633 216 0 0 1,133 40,275 Cuba 863 12,213 745 0 349 17,427 19,711 Curaçao 523 13,926 1,461 12,075 33 45,152 20,589 5,222 6,648 7,010 1,885 18,488 3,917 8,906 284 1,150 16,389 572 190 23,913 2,259 1,087 15,834 0 0 0 0 5,084 1,098 12,153 4 0 0 38 3,376 2,904 28,173 1,727 1,481 522 3,626 22,461 2,459 19,739 0 0 37,007 1,910 19,801 0 0 0 0 0 29,113 6,762 10,233 5,480 1,356 3,998 399 7,312 12,721 St. Lucia 7,870 23,355 26,539 668 26,917 3,581 15,057 St. Maarten 9,123 1,506 0 13,795 0 15,018 16,255 17,549 66,631 2,579 873 1,759 13,088 60,868 40 2,840 124 10 14 2,444 5,080 0 620 26,187 0 0 102 384 0 58,191 214 0 0 10,283 10,758 92,733 389,634 102,616 68,149 93,274 Aruba Barbados Bonaire British Virgin Islands Cayman Islands Dominica Dominican Republic Grenada Guyana 1 Jamaica 2 Martinique Puerto Rico e St. Kitts and Nevis Trinidad & Tobago Turks & Caicos US Virgin Islands Venezuela 3 p TOTAL 1 2 3 e 1997 data Includes Arrivals from French Departments & Territories Hotel registrations only CTO estimate p Preliminary data NB data given here may vary from island data in Table 2.4 Source: Statistical departments and CTO 21 225,823 356,579 @ 3. Caribbean Tourism Organization Intra-Regional Travel Market Study Intra-Regional Travel Intra-regional travel is primarily segmented visits to friends and relatives (VFR), business, leisure and other, which might include education, emigration/visa, and medical. Leisure travel includes travel for social and cultural events, recreational events such as sports and shopping. Personal events such as weddings, christening and funerals are included in VFR travel. (See Table 3.1.) Table 3.1 Purpose of visit for Caribbean residents - partial list, 1998 VFR 0 Business 0 Leisure & Day Trip 25097 Other 6917 1,717 7,411 28,890 1424 Curaçao 0 1,794 34,032 39838 Dominica 0 4,967 31,310 176 9,685 6,692 16,121 5969 St. Lucia 0 5,596 47,524 9931 St. Maarten 0 4,787 20,144 0 11,406 31,261 203,193 64,262 Anguilla Antigua & Barbuda Jamaica TOTAL 1 1997 Data Source: Statistical Departments 3.1 Use of annual vacation entitlement and public holidays Annual vacation entitlements and public holidays vary across the Caribbean. In most Commonwealth islands, workers are entitled to a minimum of three weeks annual vacation, which is extended to four weeks annual vacation after five years of service. Additionally, professional and managerial workers are generally entitled to four weeks or more. Similarly in the Dominican Republic and Venezuela most workers are entitled to a minimum of three weeks vacation. In contrast, in the French West Indies and the Dutch Caribbean many residents are entitled to an average of six weeks annual vacation, while in the US territories annual vacation entitlement is much shorter, typically only two or three weeks. Across the Caribbean a variety of public holidays are celebrated, many of which are tied to long weekends and create opportunities for travel. Virtually every Caribbean country and territory observes Good Friday and Christmas, but the number of other public holidays that are given varies widely. Most countries and territories celebrate from 10 to 13 public holidays, however at the 22 @ Caribbean Tourism Organization Intra-Regional Travel Market Study extremes, Cuba observes only 7 and Puerto Rico and the US Virgin Islands celebrate 21. (See Table 3.2.) Table 3.2 Caribbean Public holidays, 1999 - partial list Jan. Feb. Mar. Apr. May Jun. Jul. Aug. Sep. Oct. Nov. Dec. Total 1 2 3 1 3 3 13 1 2 2 1 2 1 2 11 Anguilla Antigua & Barbuda Aruba The Bahamas 2 1 Barbados Belize Bermuda Bonaire British Virgin Islands Cayman Islands Cuba Curacao Dominica Dominican Republic Grenada Guadeloupe 2 1 1 1 1 1 1 1 1 4 1 1 1 Guyana Haiti Jamaica Martinique (Mexico) Cancun (Mexico) Cozumel Montserrat Puerto Rico Saba St. Eustatius St. Kitts and Nevis St. Lucia St. Maarten St. Vincent & The Grenadines Suriname Trinidad & Tobago Turks & Caicos US Virgin Islands Venezuela 1 1 1 1 1 1 1 3 2 2 1 3 3 1 3 2 2 2 1 1 2 1 1 1 1 2 1 1 1 1 3 1 2 1 1 2 3 2 1 2 2 1 2 1 1 1 1 1 4 1 1 2 2 1 2 1 1 2 1 2 2 2 2 2 2 3 3 2 3 3 2 2 1 2 1 4 1 1 2 2 2 2 2 3 2 2 1 1 1 3 1 1 2 2 3 1 1 1 2 1 1 3 1 2 3 1 1 2 1 1 1 1 1 1 1 1 2 1 1 1 Source: 1999 Caribbean/Latin America Profile 23 2 1 1 3 1 1 2 1 1 1 2 1 1 3 1 2 2 11 10 2 2 2 2 2 2 1 2 2 1 2 1 13 13 10 12 13 10 7 12 12 14 13 13 1 2 2 2 1 3 3 3 1 2 2 2 3 2 2 3 9 12 10 18 13 13 10 21 12 12 10 15 12 12 9 4 2 2 2 12 12 21 1 12 1 2 1 1 2 2 1 1 3 3 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 2 1 1 2 1 1 1 3 1 1 1 1 3 2 2 1 1 1 1 1 1 1 3 1 1 1 1 1 1 1 1 4 1 1 1 2 1 1 2 1 1 1 2 2 1 @ Caribbean Tourism Organization Intra-Regional Travel Market Study For residents of the Commonwealth islands and the US territories, intra-regional travel generally coincides with three or four-day weekends that do not erode accumulated annual leave, and is frequently tied to a special event. While the bulk of annual vacation is taken at one time during the year, a number of short trips that might require a maximum of two days of leave might also be taken. Additionally, holiday travel is sometimes tagged on to the end of a business trip based on the location of the meeting or corporate event. 3.2 Expenditure by intra-regional travellers In comparison to other originating markets, intra-regional long stay visitors frequently spend more in the host destination. (See Table 3.3.) In Curaçao, for example, the average Caribbean visitor spends US$203 per day compared with the overall average of US$146. Similarly in Suriname and Grenada, spending by Caribbean residents exceeds the overall average daily expenditures by approximately 83% and 104% respectively. One exception is Barbados where, on average Caribbean visitors spent US$104 compared to an overall average of US$127. Average Daily Expenditure (US$) Table 3.3 Average daily expenditures for select destinations, 1996 - 1997 $300 $250 $200 Caribbean $150 Overall average $100 $50 $0 Barbados (1997) Curacao (1996) Grenada (winter 1997) Destination For Curaçao Caribbean is represented by Jamaica. Source: CTO market surveys 24 Suriname (1997) @ 3.3 Caribbean Tourism Organization Intra-Regional Travel Market Study Leisure travel Leisure travel by Caribbean residents accounts for significant movement intra-regionally. In addition to shopping trips it includes, for example, jazz enthusiasts traveling from festival to festival, cricket supporters attending test matches and boating enthusiasts participating in marine recreation events across the Caribbean. 3.3.1 Shopping Some Caribbean countries are positioned within the Caribbean as shopping destinations. Among them are Puerto Rico, St. Maarten, Barbados, Curaçao, Trinidad & Tobago and Venezuela, particularly Margarita. According to the Puerto Rico Tourism Company (PRTC), the Caribbean is the second most important market after the United States in hotel registrations of non-residents in Puerto Rico. The PRTC therefore cites repositioning itself as a shopping destination and service and product provider for neighboring islands as a major initiative for growth. In Puerto Rico, the El Canario by the Lagoon and El Canario by the Sea hotels position themselves as high value, convenient locations for the Caribbean traveler. In St. Maarten a substantial proportion of its 6.0 thousand Caribbean arrivals in December 1998 is attributed to shopping. Duty free shopping is available in virtually every Caribbean destination. In some destinations it is limited to the airport while several others offer extensive duty free shopping. In St. Maarten, for example, a large free trade zone is set up for duty free shopping. In Barbados, long-stay visitor surveys indicate that Caribbean residents spend almost twice as much on retail purchases as visitors from other destinations. In the second quarter of 1998, Caribbean nationals visiting Barbados spent an average of US$104 per day and $16.20 of that total was spent on shopping. In contrast, visitors from the UK spent an average of $8.42 per day on shopping and US visitors spent an average of $10.45 per day. The national tourism organization in Curaçao indicates that tourists travelling to Curaçao from other Caribbean islands do so primarily to shop. They estimate that almost 80% of intra-regional visitors are shoppers and note that this group spends large amounts in the free zone and in the downtown commercial centre. 3.3.2 Sports Sporting teams generate large blocks of movement across the Caribbean and span the gamut of national representative teams involved in major regional competitions, to school groups to private social clubs and associations on a weekend tour. Associated with any given sports team will be a large number of competitors, officials, parents/guardians and team supporters. The number and proportion of these groups will vary depending upon the specific sport and event. While representing a highly significant proportion of intra-regional 25 @ Caribbean Tourism Organization Intra-Regional Travel Market Study travel, the sheer scope of the sporting groups involved makes meaningful figures difficult to estimate. (See Table 3.4., also www.caribtourism.com) Most regional tournaments alternate locations each year (thus making it difficult to estimate the sports travel to a particular territory). Sporting associations estimate that the number of spectators that travel with the teams may be as high as 50% of the number of competitors in certain sports. Many different kinds of sports are played in the Caribbean at the club, national and regional levels. Barbados, for example, has five representative national football teams - the under-15, under-17, under-19, junior-23 and the senior national team. The growing popularity of football in the region, fuelled further by Jamaica's participation in the 1998 World Cup Finals, is reflected in the number of annual tournaments at all age levels held in the region. These include the Easter Junior Tournament that attracts ten teams, the Masters Festival consisting of a similar number, and the premier regional senior tournament, the Shell Caribbean Cup. In some countries and territories, clubs also make significant numbers of trips each year. Cricket, considered the quintessential sport of Commonwealth Caribbean people, accounts for quite possibly the greatest intra-regional travel for purely sports related purposes by spectators, in the English-speaking Caribbean. Team travel for the regional first-class tournament - the Busta Cup - held during the period January to March, involves six teams competing across the region. The One-day tournament involves eight teams divided into two groups, with the final usually being played in Jamaica. Youth tournaments include the Nortel Under-19 Youth Tournament, held during the summer in one territory, the Carib Cement Regional Under-15 Cricket Tournament, and the Sir Garfield Sobers International Schools Cricket Tournament. The Caribbean Island Swimming Championships, held annually in a different Caribbean country or territory, attracts eighteen teams and well over 750 competitors, coaches and supporters. The Aquatic Centre International held in Barbados attracts 650 persons (intra and extra-regionally) annually, and the Carifta Games swimming events – rotated annually – attract approximately 350 persons from across the region including parents who travel with these teams due to the age of the competitors. Lawn tennis represents an interesting anomaly among regional sports as few senior tournaments are played in the region, except for the annual Davis Cup and Federation Cup ties. As such, junior tournaments generate the most interest and the largest share of travel. The Easter tournament in Martinique is a fixture on the junior’s calendar and usually attracts 150 competitors, while the summer circuit involves tournaments in Aruba, Curaçao, the Dominican Republic, Jamaica, St. Lucia and Trinidad & Tobago, with approximately 200 competitors at each venue. Significant numbers of Latin American competitors are present at the summer circuit tournaments, but about 80% of the participants in the Easter tournament are Caribbean nationals. Volleyball, hockey and netball all generate significant travel both during the regular season and for Caribbean national championships. Each sport involves between 200 to 300 persons including competitors, officials and team supporters traveling for Caribbean championships. 26 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Horse racing, despite major competitions like the Gold Cup (Barbados), the Trinidad & Tobago Derby, the Red Stripe Super Stakes Day (Jamaica), and the presence of horses from other countries at these events seems to have fallen in popularity with respect to intra-regional travel by fans since the mid-1990's. Much of its current support seems to come from local pundits and extra-regional source markets, with tour groups arriving from England for the Gold Cup in Barbados, but none from the Caribbean according to the Barbados Turf Club. The impact of track and field competitions on intra-regional travel can be seen, for example in the 23rd annual Central American and Caribbean Track and Field Championships held in Barbados in June 1999. These games initiated the movement of approximately 400 persons (primarily competitors and officials) from 25 countries across the Caribbean including Belize, Mexico and Venezuela. Travel arrangements for teams, officials and supporters involved negotiation of group rates for accommodation in Barbados and for air transport on American Airlines, BWIA, LIAT and Air Jamaica. For teams moving from the northern Caribbean, the western Caribbean and Central America, travel necessitated “hubbing” through Miami or Jamaica. 27 @ Caribbean Tourism Organization Intra-Regional Travel Market Study The Bahamas Barbados Belize Aruba Cayman Islands rfi ng Te nn is Tr ack an df Tr iel iat d ha lon W ind sur fin g Dominica Cuba Curacao Su Bonaire British Virgin Islands Re ga tta Ru gb y Ru nn ing So cce r Ho rse Ra cin Po g lo Go lf est ria n hin g Fis ng Eq u Anguilla Antigua & Barbuda Cy cli Ca r Bo dy bu ild ing Ra cin g Cr ick et Table 3.4 Major sporting events, 1999 – partial list Dominican Republic Grenada Guadeloupe Guyana Haiti Jamaica Martinique (Mexico) Cancun (Mexico) Cozumel Montserrat Puerto Rico Saba St. Eustatius St. Kitts and Nevis St. Lucia St. Maarten St. Vincent & The Grenadines Suriname Trinidad & Tobago Turks & Caicos US Virgin Islands Venezuela Source: Sporting associations, web sites and promotional materials 28 @ Caribbean Tourism Organization Intra-Regional Travel Market Study 3.3.3 Social events and cultural festivals Social events and cultural festivals can have a material impact on intra-regional travel to a destination. The Caribbean is rife with social events and cultural festivals and the intrepid and party loving Caribbean traveler can move from Junkanoo in the Bahamas to Carnival in Trinidad & Tobago in a series of short holidays that are event oriented. For example, December 1998 Caribbean arrivals to St. Kitts and Nevis were 11.4% of the annual total well above November (5.1%). This peak is largely attributed to Carnival that begins in December and culminates on January 2. Additionally, music, art and film festivals account for the movement of large numbers of Caribbean residents annually. Annual jazz festivals are held in Barbados, St. Lucia, St. Kitts and Nevis and Puerto Rico. Film festivals are held in St. Barthelemy and Martinique. For example, the May 1998 jazz festival in St. Lucia coincided with a sharp spike in Caribbean arrivals, (11.2% of the annual total compared to 9.0% in April and 7.2% in June). (See Table 3.5 also www.caribtourism.com) 29 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Anguilla Antigua & Barbuda Aruba The Bahamas Barbados Misc ellan eous Thea tre Regg ae Popu , Latin an lar M d usic Clas sical Mus ic Ma r ine Culi and nary Jazz & Bl u es als Carn iv Cult ure Festi & Arts vals Histo rical Festi vals Table 3.5 Social and cultural activities, 1999 – partial list Belize Bonaire British Virgin Islands Cayman Islands Cuba Curaçao Dominica Dominican Republic Grenada Guadeloupe St. Barthelemy Guyana Haiti Jamaica Martinique (Mexico) Cancun (Mexico) Cozumel Montserrat Puerto Rico Saba St. Eustatius St. Kitts and Nevis St. Lucia St. Maarten St. Vincent & The Grenadines Suriname Trinidad & Tobago Turks & Caicos US Virgin Islands Venezuela Source: National tourism organizations, web sites and promotional materials. 30 @ Caribbean Tourism Organization Intra-Regional Travel Market Study 3.3.4 Medical Certain medical treatments and facilities are only available in some of the more developed CTO member states. Countries such as Barbados, Trinidad & Tobago, Jamaica and Venezuela serve as regional centres for specialized medical care. In many instances one or more family members or friends accompany the patient to assist in transit and to visit and support them during their treatment and/or convalescence. In 1998, for example, some 120 patients from across the Eastern Caribbean received a variety of medical treatments in Barbados. (See Table 3.6.) Conversely, during 1998, nine Barbados residents traveled to Trinidad & Tobago for eye treatment and a further 26 residents traveled to Venezuela for specialized neurological care. Neur o Urol ogy Tota l logy atme nt c Tre Card ia trics Radi other apy Med icine gery Gene ral S ur gy molo Paed ia Total Opth a Anguilla Antigua & Barbuda British Virgin Islands Dominica Grenada Guyana Montserrat St. Kitts & Nevis St. Lucia St. Vincent & The Grenadines Trinidad & Tobago E.N.T . Orth oped ic Table 3.6 Patients treated in Barbados from the Eastern Caribbean Islands, 1998 1 3 0 1 3 0 0 2 0 1 0 0 0 0 0 0 0 0 1 0 0 0 0 1 0 1 1 0 0 1 2 2 0 1 1 0 0 1 1 0 2 3 1 0 0 2 0 1 2 4 0 1 0 2 0 1 0 1 6 2 3 0 2 14 4 0 0 0 0 2 1 1 0 6 3 0 0 1 1 0 1 1 2 0 5 1 0 0 0 0 0 0 1 0 0 2 1 1 0 0 1 0 0 1 2 0 0 0 11 0 4 9 1 12 13 13 0 22 24 22 0 11 1 8 10 12 33 13 12 5 15 120 Source: Barbados Ministry of Health. 3.3.5 Emigration and travel visas Caribbean residents wishing to visit or emigrate often need to obtain a travel visa or entry permit. Embassies, commissions and consulates for various countries are located throughout the Caribbean. Timely completion of such entry documents or specific entry requirements frequently necessitates travel to a Caribbean destination that hosts the appropriate embassy or commission. (See Table 3.7.) The United States, for example, requires Caribbean nationals to complete a face-to-face interview to obtain a student or work visa for any US territory and there are only two places where visas may be obtained, Barbados and Trinidad. Some Caribbean nationals who meet the stipulated criteria qualify for a Multiple Indefinite visa for a pre-determined period, which allows entry into the US until expiration. 31 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Canada requires travel visas for citizens of Guyana, Trinidad & Tobago, Jamaica and Suriname. The Canadian consulate in Trinidad & Tobago is responsible for processing travel visas and work permits for the Eastern Caribbean. To travel to Holland, all Caribbean residents require a visa, except those who have a Dutch passport. These visas are issued through Trinidad. Table 3.7 Caribbean destinations with visa processing, 1999 – partial list Country Barbados Brunei, China, Ecuador, Guatemala, Haiti, Italy, Mexico, United Kingdom and United States Jamaica Spain St. Vincent & The Grenadines Taiwan, Thailand Suriname India, Japan Trinidad & Tobago Canada, France, Germany, Guadeloupe, Holland, Monaco, Nigeria, and United States Venezuela Austria, Belgium, Denmark, Greece, Japan, Morocco, Nicaragua, Poland, Portugal Source: Embassies, consulates and high commissions. 3.3.6 Education Tertiary education institutions, such as the University of the West Indies and St. George’s University, account for much travel by Caribbean residents to Trinidad & Tobago, Grenada, Jamaica, the Bahamas and Barbados. An estimated 2,000 to 2,500 students move throughout the Caribbean at the beginning and end of the school year and up to 95% of these students also return home for the Christmas holidays. Peak student travel times are in mid to late May, late August and mid to late December. Table 3.8 provides a summary of non-resident student enrollment for three of the four campuses of the University of the West Indies. 32 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Table 3.8 University of the West Indies intra-regional students registrations, 1999 Cave Hill Anguilla Antigua The Bahamas Barbados Belize British Virgin Islands Cayman Islands Dominica Dominican Republic Grenada Guyana Haiti Jamaica Martinique Mexico Montserrat St. Kitts and Nevis St. Lucia St. Vincent & The Grenadines Suriname Trinidad & Tobago Turks and Caicos Islands Venezuela Other Mona St. Augustine Barbados Jamaica 12 4 58 25 26 84 123 10 39 14 2 2 4 48 11 0 5 32 8 23 22 0 7 133 0 2 0 0 16 8 47 40 96 50 53 36 0 6 182 148 6 12 1 0 18 61 Total 759 636 Trinidad Total 1 1 18 57 142 12 1 0 23 1 31 19 1 245 0 1 3 4 107 40 7 2 2 279 17 101 167 265 61 17 6 82 6 71 64 8 378 2 1 27 91 253 129 13 330 20 3 358 717 2,112 1 Excludes University of Technology, Jamaica Source: University of the West Indies, Office of Student Affairs & Admissions The Caribbean Examinations Council (CXC) also generates significant travel by examiners, markers and students. Guyana, Trinidad & Tobago, Barbados and Jamaica serve as marking venues for examinations. With approximately 3,000 persons examining scripts for CXC, 1,500 of those persons travel to and from these marking venues at the beginning and end of July alone. (See Table 3.9.) 33 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Table 3.9 Caribbean Examinations Council staff movements, 1999 350 300 250 200 No. staff 150 100 50 na da uy an Ja a m M aic a on tse rra St t .K itt s St .L Tr St uci .V a in id ad inc en & t Tu To b rk a s & go Ca ic o N .A s nt ill es G re in ic a om D G I m an BV Ca y A ng ui lla A nt ig u Ba a rb ad os Be liz e 0 Country or territory of residence Destination Trinidad Barbados Guyana Jamaica ISLAND OF ORIGIN Table 3.9a Caribbean Examinations Council staff movements, 1999 Anguilla Antigua Barbados Belize BVI Cayman Dominica Grenada Guyana Jamaica Montserrat St. Kitts St. Lucia St. Vincent Trinidad & Tobago Turks & Caicos N. Antilles TOTAL Trinidad 4 5 47 4 4 5 9 17 56 62 0 8 27 12 5 2 267 MARKING VENUES Barbados Guyana 8 3 33 4 19 10 0 8 0 19 0 16 0 16 5 51 94 7 3 0 20 0 71 7 30 3 171 61 9 0 5 0 564 109 Source for both tables: Caribbean Examinations Council 34 Jamaica 16 12 42 35 3 12 6 5 20 3 12 10 6 77 18 4 281 TOTAL 31 54 108 49 15 36 31 43 127 163 6 40 115 51 309 32 11 1,221 @ 3.4 Caribbean Tourism Organization Intra-Regional Travel Market Study Business – commerce, meetings and conferences Intra-regional business accounts for a good deal of travel with Barbados, Jamaica and Trinidad & Tobago serving as hubs for much of the regional commerce. For example, most of the major professional services firms and financial institutions are located strategically across the region, thus necessitating periodic same-day and overnight travel throughout the region. Many international agencies bring a variety of social and economic services to the Caribbean. From a strategically located base in one or more islands, these agencies coordinate their activities across the region. International agencies precipitate a good deal of travel by their representatives to other Caribbean destinations. In turn, Caribbean residents who need to visit the agency’s offices to complete commercial and personal business must travel across the region to do so. (See Table 3.10.) The CARICOM Secretariat headquartered in Guyana, for example, spends approximately US$850 thousand annually in travel. The Secretariat hosts a variety of conferences and working groups such as the annual Caribbean Heads of Government Conference, which requires travel of between 20 and 30 delegates from the Secretariat and necessitates travel by delegations of CARICOM member nations to the host destination. Small conferences and meetings are often held in a variety of islands, including Antigua, Barbados and Trinidad & Tobago. Major regional and/or international conferences and meetings are most often held in Aruba, Cancun, Puerto Rico, Jamaica and the Bahamas because of the availability of large hotels that offer large, on-site conference facilities. One example of intra-regional travel as it relates to conferences is the annual Caribbean Tourism Conference, the major tourism conference in the region. In 1998, 228 delegates from the Caribbean attended CTC 22. Of that number 92 delegates were from host country Jamaica while the remaining 136 delegates were from Caribbean countries and territories. 35 @ 3.5 Caribbean Tourism Organization Intra-Regional Travel Market Study Visiting friends and relatives As with emigration to the United Kingdom, the United States and Canada, Caribbean nationals often have family ties and friends resident across the region. This dispersion of families is historically a result of the movement of persons because of employment opportunities. An example of this is the movement earlier this century of Barbadians into the Windward and Leeward Islands as teachers, police officers and civil servants. Employment has further contributed to the dispersion of families across the region as Caribbean nationals assume positions with regional and international organisations. These postings often result in the relocation of family members, or in some instances nuclear families, and this generates significant travel across the region. Additionally, the movement of skilled and unskilled labour, traders in fruit and vegetables and the “suitcase trader” phenomenon has accounted for some temporary relocation and the development of long-term friendships. Illegal emigration throughout the region for better economic opportunities also accounts for a small proportion of what is reported as VFR traffic. During the last 50 years, and as a result of the establishment of the three principal campuses (Mona, Cave Hill, St. Augustine) of the University of the West Indies in Jamaica, Barbados and Trinidad & Tobago, Caribbean nationals have been able to pursue tertiary education within the region. This interaction between young men and women from across the Caribbean has contributed to the resettlement of many people through marriage and the development of long-lasting personal and professional relationships across the region. Personal events such as weddings, christenings, funerals and family reunions account for a significant amount of VFR travel intra-regionally. One travel agent estimates that personal events accounted for 5% of all leisure travel bookings by the agency. While qualitative evidence suggests that honeymoons within the region remain quite appealing for Caribbean residents, statistical data is not available to quantify the importance of this market. 36 @ 4. Caribbean Tourism Organization Intra-Regional Travel Market Study Competitive Issues Affecting the Caribbean Tourism is one of the oldest and best examples of a truly global industry. With the advent of new technologies and increasingly affordable air travel, the global marketplace continues to shrink. Caribbean countries and territories must compete for both regional and international visitors with other destinations both within the region and internationally. Generally, the Caribbean is perceived in the marketplace as a high-priced destination both in terms of travel intra-regionally and in terms of travel to the Caribbean from extra-regional markets even though the product in each destination caters to all market categories – low, mid and high-end. 4.1 Extra-regional travel by Caribbean residents Although quantitative information on extra-regional travel is not readily available, industry experts concur that discernible patterns for extra-regional travel exist. Most extra-regional leisure travel generally occurs during the summer months and during the Christmas holiday season. Generally, the greater the distance traveled, the longer the length of stay. Major extra-regional destinations for Caribbean travelers are the United States – New York and Miami; Canada – Toronto; and the United Kingdom - London. Together, these three countries report higher arrivals by Caribbean residents than total intra-regional travel. In 1997, the United States reported an estimated 1.7 million arrivals by Caribbean residents. The average length of stay in the United States was 11 nights with an average daily expenditure of US$106. In 1996 (the last year for which data is available) Caribbean residents generated 86 thousand visits to Canada and 65 thousand visits to the United Kingdom. The average length of stay in Canada was 16 nights with an average daily expenditure of US$47. The average length of stay in the United Kingdom was 23 nights with an average daily expenditure of US$52. It should be noted that numbers for the US, Canada and the UK are likely to be understated based on the fact that statistics do not capture visits by Caribbean residents/nationals holding citizenship of any of these countries. Based on historical links to these cities through emigration in the 1950’s and 1960’s, Caribbean travelers frequently combine annual vacations to visit friends and relatives with shopping trips to major shopping destinations, particularly New York and Miami. While visits to other cities in these three countries account for many Caribbean arrivals per year, New York, Miami and London remain attractive because of the large number of seat only specials that become available at specific periods throughout the year. Miami and New York compete for leisure travel with destinations in the Caribbean primarily because of the wide range of shopping that is available and secondarily because there is often no need for hotel accommodation. In Miami, for example, some hotels and malls offer special rates and arrangements that cater to the Caribbean shopper. Hotels such as the Dadeland Mariott, the Park Plaza and the Ramada Inn have established a name with Caribbean shoppers as high value, 37 @ Caribbean Tourism Organization Intra-Regional Travel Market Study convenient locations to stay by offering very attractive room rates and free shuttle service to the airport and neighbouring malls. 4.2 Main purpose of extra-regional travel Extra-regional leisure travel tends to focus around visits to friends and relatives and usually utilises most, if not all, of the annual holiday from work. Shopping is usually a major component of these trips even though stand-alone shopping trips are often taken periodically during the year. Standalone shopping trips tend to coincide with long weekends. Much extra regional commercial business travel tends to follow historical colonial ties in some territories. However, economic ties often dictate a good deal of business travel extra-regionally. For example, marketing of regional products and services such as tourism, informatics, and banking all generate substantial extra-regional travel by Caribbean residents. Like intra-regional travel, personal business travel extra-regionally is undertaken for similar reasons such as education, medical treatment and sports. Residents of the Commonwealth Caribbean tend to pursue health and education needs in the United Kingdom, Canada and the United States whereas, residents of French Departments and Dutch territories travel to France and Holland as primary service centres as a matter of course. The United States of America is an anomaly. Many Caribbean residents have familial ties to the United States and because of its reputation for excellence in education, health and many other areas of activity, many Caribbean residents actively seek services in mainland USA. The US Department of Trade and Commerce estimates that 55% of Caribbean arrivals visit friends and relatives and 53% vacation while in the US. 4.3 Barriers to more and frequent intra-regional travel Intra-regional travel by Caribbean residents is extensive. However, barriers to more and frequent holiday travel include: Relative difficulty of air access; High cost of air transport and accommodation; Lack of knowledge or awareness of the diversity of the region. Intra-regional travel is often hampered by the difficulty of travelling from one destination to another as compared with the relative ease of travelling extra-regionally. Airlines contend that demand fuels air-lift, therefore the demand for travel within the Caribbean must also increase to generate a requisite supply of air-lift. Travel agents also cite a lack of seat capacity to intra-regional destinations at peak demand periods such as holiday weekends and for major festivals or sporting events. Additionally, air routes across the Caribbean tend to follow a north south pattern thus making access to the western Caribbean from the eastern Caribbean and vice versa a tedious and time consuming process usually requiring a full day’s travel. 38 @ Caribbean Tourism Organization Intra-Regional Travel Market Study For the Caribbean traveler, price is an important factor in selecting a holiday destination and its component parts such as air transport and accommodation. The cost of air travel between islands is high and compares negatively with the cost of travel extraregionally particularly as specials to major extra-regional markets are quite common throughout the year making extra-regional destinations more price competitive. Accordingly, the cost of a Caribbean vacation – air and accommodation - is often measured against the cost of a trip to New York where there is rarely an accommodation cost. For example, airfare from Barbados to the Bahamas for a period of five nights is approximately US$600 with flights connecting through Miami. In contrast, regular non-stop airfare to New York is approximately US$750 with specials often being offered from approximately US$350 to US$450. While some hotels offer CARICOM or discounted rates to Caribbean residents, in many instances these discounts are not competitive when air transport is factored in. While discounts on accommodation or special CARICOM rates may be offered by some hotels, such rates are frequently inconsistent with rates charged to guests from extra-regional markets. There is no mass distribution system, i.e., tour operators or wholesalers, as in the principal extra-regional markets. Rather, the visitors themselves or the travel agents negotiate rates. This has the potential to cause discord between client and travel agent if the customer perceives that the travel agent did not negotiate the best possible rate. Caribbean residents on holiday often travel as groups – whether family or social. The size of the group may range from six to thirty people and will generally determine the choice of accommodation if family or friends are unable to provide accommodation. Travel agents indicate that families and social or other groups tend to downplay the accommodation component of the vacation, often opting for the lowest price available and specifying apartment type accommodation that provides cooking facilities. Couples on the other hand generally opt for midpriced accommodation. Caribbean residents possess a general base of knowledge about the wider Caribbean that encompasses socio-political issues, history and geography. However, there seems to be a significant lack of awareness of the diversity of the region from a tourism perspective. As such, Caribbean residents, unless interested in a particular destination or involved in the tourism industry and exposed to the international marketing efforts of sister nations, are often unaware of a neighbouring island’s tourism product. Additionally, Caribbean residents often have pre-conceived notions of other destinations that are based on historical events or past personal or familial experiences that may inhibit travel. Many Caribbean residents are anxious about visiting an unfamiliar destination where the language or political structure, for example, differs from their own. 39 @ 5. Caribbean Tourism Organization Intra-Regional Travel Market Study Travel Trade Structure and Distribution The structure of the travel and tourism industry in the Caribbean differs somewhat from that of major extra-regional markets. In the Caribbean, national tourism organisations, airlines and travel agents form the major components of the travel distribution network. While national tourism organisations are responsible for the generic marketing of the tourism product, airlines and travel agents often drive the business of intra-regional travel through their own destination packages which usually include air transport and accommodation. 5.1 Trends in tour operating In international markets, tour operators are major travel industry players. For example, in the UK market in 1997, the top five players controlled 58% of the foreign packaged holiday market and jointly accounted for over 15.5 million passengers.4 Tour operating in the Caribbean is by no means synonymous with tour operating in major international markets. The Caribbean tour operator focuses primarily on the provision of local representation for foreign tour operators, some ground tour operations inclusive of air and sea port transfers, island tours and inter-island excursions. Many tour operators have developed a comfortable niche market by offering intra-island day trips. Most of these packages are developed with the international visitor in mind and marketed to long-stay visitors as an add-on excursion. However, some travel agencies function to a small extent as tour operators primarily developing extra-regional tours which include air, accommodation, airport transfers and sightseeing. Regional airlines such as BWIA, LIAT, and Air Jamaica function as vertically integrated tour operators. Using Barbados as an example, local travel agents package extra-regional tours to destinations of historical and religious interest such as the Holy Land, as well as tours to Orlando during the summer school holidays. Additionally, special packages are arranged across the Caribbean for music and cultural festivals and for international cricket tournaments such as the recent World Cup Cricket in the United Kingdom. 5.2 Trends in intra-regional tours Caribbean travel agencies offer a range of tour packages for local residents; however the vast majority are for international travel. Several agencies have developed successful intra-regional tour packages around specific events and holidays. Some regional airlines, such as BWIA and LIAT, market vacation packages that are geared to Caribbean residents. Generally these packages make use of scheduled flights and include return air travel, hotel accommodation, daily breakfast, use of hotel facilities, hotel taxes and service charges. Some examples are provided in Table 5.1; these examples are not exhaustive and their inclusion is not meant to be a promotion for or endorsement by the CTO or KPMG of these packages over other packages that may be available. 4 CTO United Kingdom Tourist Market, 1998 40 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Table 5.1 Average Cost of selected 7 day holiday packages for two, (US$) Summer 1999 LIAT Antigua, Royal Antiguan Beach Resort Dominica, Fort Young Hotel Guyana, Pegasus Resort St. Maarten, Oyster Bay Beach Resort St. Kitts & Nevis, Bird Rock Hotel St. Lucia $1,371 $1,079 $1,082 $1,473 $902 Trinidad & Tobago $1,527 $1,330 $1,271 $1,578 $1,064 Grenada St. Lucia $1,228 $1,153 $755 $669 $683 $683 $1,279 $1,279 $748 $738 Trinidad & Tobago $1,228 $760 $683 $1,279 $770 Grenada $1,497 $1,297 $1,224 $1,518 $1,019 BWIA Antigua, Royal Antiguan Beach Resort Dominica, Fort Young Hotel Guyana, Pegasus Resort St. Maarten, Oyster Bay Beach Resort St. Kitts and Nevis, Timothy Beach Resort Source: BWIA Vacations, LIAT Dream Holidays 1999 Vacation Packages Intra-regional tours often focus on sports and sporting teams moving across the Caribbean from one meet to another. However, in some instances, regional tours that focus on leisure travel are organised to coincide with major cultural events and/or long weekends. These tours rely on charter aircraft and are usually planned with a view to ensuring that each leg of the route is fully subscribed. Most travel agents - which in these instances function as tour operators - shy away from the risk associated with putting a package together. Accordingly, special event tours are a largely underdeveloped market when one considers the cultural and historical diversity of the Caribbean. 41 @ 5.3 Caribbean Tourism Organization Intra-Regional Travel Market Study Travel agency profiles – examples across the region Although the vast majority of travel agencies operate only from one country or territory, several agencies have developed multi-jurisdictional networks through acquisitions and/or strategic alliances. Such alliances improve the agencies’ penetration across the region and improve support and services to their clients when they visit these destinations. Some examples of these are given below. These examples are not exhaustive and their inclusion is not meant to be a promotion for or endorsement by the CTO or KPMG of these travel agencies over the other travel agencies operating in the region. 5.3.1 Barbados Barbados International Travel Services Ltd.(BITS), established in 1972 operates from offices in four locations in Barbados and five locations in St. Lucia, St. Vincent, and Grenada. BITS is the largest travel service provider in the Eastern Caribbean. Representing American Express in Barbados, Grenada and St. Vincent and the Grenadines, BITS is a member of the Travel Agents Association of Barbados (TAAB), the American Society of Travel Agents (ASTA), the CTO Barbados Chapter and the Woodside Travel Trust. BITS is perhaps the most vertically integrated of all travel companies in Barbados with affiliate companies providing car rentals, tour operator representation, island tours, accommodation and air transport. Gem Travel Ltd., and Gem Tours Inc., operating in Barbados since 1972 holds membership in IATA, ASTA, the CTO and TAAB. Gem provides the full range of travel related services including ground tour operations to an established corporate and general clientele. Its services include the issuance of travellers cheques – VISA or American Express – in United States, Canadian or Sterling currencies through license by the Central Bank of Barbados. Gem also offers a range of packaged tours intra-regionally from Cuba to Trinidad as well as extraregional tours to popular destinations in North America. Additionally, Gem packages special tours for festivals and sporting events such as the St. Lucia Jazz Festival and international cricket matches intra and extra-regionally. 5.3.2 Jamaica Martins Travel Service (Martins), in operation since 1954, is one of the major travel agencies in Jamaica. Operating from two locations in Kingston, Martins offers a wide range of services to special interest groups. 5.3.3 Grenada Astral Travel (Astral) was established in 1984 in New York by Grenadians resident there. With one office in Grenada and two in New York, Astral is a fully automated retail travel services company. Astral has created a network of strategic alliances with other agencies across the region to provide its clients with support and services in those destinations. Astral is an IATA approved member of the Travel Agents Association of Grenada, the Caribbean Association of Travel Agents and the Grenada Chapter of the Caribbean Tourism Organisation. 42 @ Caribbean Tourism Organization Intra-Regional Travel Market Study 5.3.4 St. Kitts and Nevis Kantours is a destination management services company and travel agency doing business in both St. Kitts and Nevis. Its main areas of operation are ground handling, local tours and shore excursions, group packages, and weddings. Kantours is also the American Express travel service representative. Kantours is a member of the St. Kitts and Nevis Hotel and Tourism Association, the Caribbean Hotel Association, and the St. Kitts and Nevis Chamber of Industry and Commerce. 5.3.5 Guyana Roraima International Travel Agency (RITA), established in 1993 is owner-managed by Captains Gerry and Debra Gouveia – the owners of Roraima Airways and Roraima Tours. RITA is a 24-hour IATA agency providing a total package of travel and aviation support services to a corporate clientele. RITA is a member of the Caribbean Association of Travel Agents. 5.4 Transportation within the Caribbean All Caribbean destinations are accessible by air with many boasting sea port facilities that accommodate large cruise ships. Many destinations also provide marina facilities for the boating enthusiasts who sail the waters of the Caribbean Sea. Regionally owned airlines provide both scheduled and charter services within the region and to major international destinations. Virtually every Caribbean country and territory is served by at least a nominal schedule of intra-regional flights. (See Table 5.2., opposite). Some islands are hubs for intra-regional air transport. Puerto Rico and Jamaica facilitate travel to the smaller islands of the northern Caribbean, while Barbados facilitates reasonably easy travel amongst the OECS, the French West Indies and the southern Caribbean. Barbados is also an in-transit point for residents from the southern Caribbean travelling to the northern Caribbean and major international destinations such as London, Miami, New York, and Toronto. Antigua, headquarters of LIAT, is also a hub for travel to the Leeward Islands especially Montserrat. Puerto Rico receives the most direct intra-regional flights per week with approximately 452 scheduled flights arriving from Caribbean destinations. Of this total, 88 flights are from the Dominican Republic, 70 are from the US Virgin Islands, 46 are from the British Virgin Islands and 35 are from St. Kitts and Nevis. Second only to Puerto Rico in intra-regional airlift is St. Maarten with approximately 344 scheduled flights arriving from elsewhere in the Caribbean. Of this total, 102 flights are from Guadeloupe, 62 are from St. Kitts and Nevis and 34 are from Puerto Rico. In contrast, Belize, Bonaire, Suriname and Turks & Caicos receive very few direct flights per week from elsewhere in the Caribbean. Turks & Caicos is usually accessed through Miami. Most arrivals into Belize and Suriname are through Maimi and major South and Central American cities. Depending on the day of travel, Bonaire is most often reached from the south through Trinidad & Tobago or Caracas and then through Curaçao or from the north via San Juan and Aruba. 43 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Approximately twenty airlines provide scheduled air service throughout the Caribbean. Several of the larger airlines, such as American Eagle, BWIA and Air Jamaica, provide extensive coverage to the larger destinations using regional hubs. In contrast many of the smaller airlines restrict their service to a few islands which are relatively close to each other. (See Table 5.3.) Additionally many small companies offer charter service only. 44 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Anguilla Antigua & Barbuda Aruba The Bahamas Barbados Belize Bonaire British Virgin Islands Cayman Islands Cuba Curaçao Dominica Dominican Republic Grenada Guadeloupe Guyana Haiti Jamaica Martinique (Mexico) Cancun (Mexico) Cozumel Montserrat Puerto Rico Saba St. Eustatius St. Kitts & Nevis St. Lucia St. Maarten St. Vincent & The Grenadines Suriname Trinidad & Tobago Turks & Caicos US Virgin Islands Venezuela TOTAL W ina ir TO TA L ys TI A sE xp re s Su s rin am eA irw SV G a Ne vi AA Ea gle Ai rC aly pso Ai rC ari bb ean Ai rG ua de lou Ai pe rJ am aic a Ai rM art ini qu Ai e rM ust iqu Ai e rS t. B art s AL M An till ean BW Ai IA rli ne s BW IA Ex pr ess Gu ya na Ai rli He ne len s Ai r Isl an dA ir LI AT Table 5.3 Airlines offering service, 1998 – partial list 3 15 12 23 4 4 8 10 5 2 9 9 11 2 3 5 5 15 1 6 5 6 2 3 9 0 2 4 3 1 3 7 4 9 7 7 4 6 7 0 0 0 8 1 1 8 12 11 6 1 10 2 2 1 152 Source: Caribbean Vacation Planner – Where to Go Airline Ground Handling Companies, Airlines Air transport across the Caribbean encompasses the full range of aircraft from the Concorde, which provides scheduled air service to Barbados, to the Cessna 402 operated by St. Vincent and the Grenadines Air (SVG Air). Aircraft vary in size and capacity based on the needs of the routes being serviced. (See Table 5.4.) 45 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Table 5.4 Aircraft, and capacity, 1999 – partial list Aircraft AA Eagle Air Calypso Number ATR 42 Super ATR 72 Shorts 360 DeHavilland Dash 8 100 N/A N/A 3 1 Air Caraibes Dornier Air Caribbean Boeing 737 YS11 Dornier Boeing 737 ATR 42 AB310 MD83 AB321 AB340 AB320 Dornier ATR 42 Britten-Norman Islanders Aero-Commanders Embraer bandeirante Cessna Caravan Fleet Capacity Capacity 46 64 36 38 N/A N/A 108 38 3 18 54 3 4 14 1 13 4 2 2 1 6 3 5 2 2 1 1 120 58 19 130 46 218 147 189 300 150 18 35 9 6 18 9 360 232 266 130 598 872 294 378 300 900 54 175 18 12 18 9 DeHavilland Dash 6 Twin Otter 1 18 18 Dornier 1 19 19 Airlines of Carriacou Britten-Norman Islanders 3 9 27 ALM Antillean Airlines BWIA MD82 DeHavilland Dash 8 300 Lockheed L10 11 Tristar 500 MD83 DeHavilland Dash 8 300 3 4 4 5 2 139 50 237 138 50 417 200 948 690 100 BWIA Express DeHavilland Dash 8 300 2 50 100 Eagle Air Britten-Norman Islander 2 9 18 Guyana Airlines Airbus 1 278 278 Helen Air Beech craft 1900 2 19 38 DeHavilland Dash 6 Twin Otter 2 19 38 DeHavilland Dash 6 Twin Otter 1 18 18 Britten-Norman Islander Chieftan Navajo DeHavilland D-100, Twin Otter DeHavilland Dash 8 300 1 1 9 3 9 9 37 50 9 9 333 150 Nevis Express Britten-Norman Islanders 3 9 27 Seabourne Aviation DeHavilland Dash 6 Twin Otter 2 15 30 Suriname Airways MD87 1 125 125 SVG Cessna 402B Britten-Norman Islander Aero-Commander Britten-Norman Islander Embraer bandeirante Britten-Norman Islander Piper Aztec 23 1 1 3 3 1 2 1 67 7 5 9 16 9 5 67 7 15 27 16 18 5 Air Guadeloupe Air Jamaica Air Martinique Air Mustique Air St. Barts Island Air LIAT TIA Turks and Caicos Islands Source: Airlines 46 @ 6. Caribbean Tourism Organization Intra-Regional Travel Market Study Ideas for Proactive Marketing The intra-regional travel market is identified by most national tourism organisations in the Caribbean as an important market segment. It has the potential to improve hotel occupancies and boost tourism receipts in the off season and traditional trough periods when international visitation is low. To proactively develop intra-regional travel requires the involvement and commitment of all industry stakeholders. In each destination, public and private sector partners in tourism (including national tourism organizations, travel agents, airlines and hotels) must coordinate their efforts and work strategically to garner maximum benefit. Selective marketing within existing groupings to high potential source markets can be cost effective and lucrative. A key challenge is to convince Caribbean travel agents and ground tour operators to see themselves as “tour operators” packaging and selling the region rather than merely as booking agents for residents and ground handlers for international visitors. In turn, national tourism organisations (NTO’s) need to focus their efforts on understanding and supporting this market more effectively. Better statistical information on country of origin, expenditure patterns, purpose of visit and accommodation preferences will help quantify the scope and viability of the regional market. Additionally, targeted educational and marketing programmes must be developed and should involve industry partners to capitalise on this largely under-developed market. NTO’s should therefore take advantage of every opportunity to promote their destinations. Hoteliers must also improve their approach to servicing the intra-regional traveler if they are to maximise the benefits from this market. Too often, hoteliers pay lip service to the intra-regional market by offering nominal discounts on accommodation only, when the astute individual could often negotiate a better rate. Additionally, travel agent commissions are not as frequently offered on intra-regional travel as they are to wholesalers and tour operators outside of the Caribbean thus providing little incentive for travel agents to promote the market and further develop intra-regional travel. The accommodation sector as a whole must take a more proactive stance in developing this market. As such, hoteliers must employ more creativity in packaging, pricing and promoting their product to Caribbean residents as hotel rooms are perishable commodities. Creative packaging that includes accommodation and a full range of add-on services including food and beverage might ensure more use of hotels by intra-regional travelers. Too often, full rates on food and beverage and other services can outweigh any savings that might be had on accommodation. Airlines operating across the region must also take a more proactive approach to marketing to the intra-regional traveler. As with hotel rooms, airline seats are perishable and the intra-regional traveler can utilise excess seat capacity. Airline companies must make use of informal distribution channels and market directly to the travelers who fill their seats – social and cultural groups, sporting associations, regional organisations, educational institutions, etc., in addition to continuing in their current role as tour operators. 6.1 Role of national tourism organisations 47 @ Caribbean Tourism Organization Intra-Regional Travel Market Study National tourism organisations or tourist boards have a key role to play in the development of the intra-regional travel market. In collaboration with industry partners, national tourism organisations must first assess the potential of the market and target their plans to reflect that assessment. This assessment must go beyond whether or not the destination traditionally attracts intra-regional travelers and assess the costs and benefits of further developing the intra-regional market. A number of marketing initiatives – much the same as those targeted to extra-regional source markets - should be developed. These include: Develop information about high-potential source markets (e.g., public holiday schedule (See Appendix H), cultural idiosyncrasies, special interest groups and commonalties to the destination). Allocate marketing funds to the regional market in proportion to market share; Collect visitor statistics including market demographics, expenditure patterns, purpose of visit, length of stay etc.; Conduct education and familiarization tours for travel agents from potential source destinations; Package tours to take to the market; Collaborate with other destinations to package multi-destination tours; Offer incentives to encourage the development of events that appeal to the regional traveler, such as sports, festivals and music and cultural events; Develop discount programmes for Caribbean residents that encompasses air transport, accommodation, shopping, etc. 6.2 Role of travel agent The industry needs to acknowledge the importance of the travel agent to its success. For example, incentive programmes are typically geared to the international travel trade. National tourism organizations should consider implementing the same types of programmes, and commissions to regional travel agents. Proactive marketing to travel agents should be developed to increase the agents’ knowledge of the specific destination and its products. Travel agents can play a lead role in developing the intra-regional market. By working more closely with national tourism organizations, trade associations and service providers, travel agents can help design and promote products that appeal to the intra-regional traveler. The travel agents’ knowledge of the customer and their ability to negotiate favourable rates and terms with the industry can play a key role in encouraging intra-regional travel. Travel agents should actively seek opportunities to package the region to Caribbean residents. This entails coordinating all elements of the travel experience and may in some instances force the vertical integration of services. Strategic alliances can therefore help travel agents minimise the cost and spread the financial risk associated with packaged holidays. Travel agents bring in-depth knowledge of the tourism product and the intra-regional traveler. By identifying specific events or destinations of interest to a specific audience, they can build a package that encourages greater intra-regional travel because: the cost is minimized, 48 @ 6.3 Caribbean Tourism Organization Intra-Regional Travel Market Study all elements are included (for example air, accommodation, event tickets and ground transportation etc.), it is conducive to large group travel, it matches consumer needs with the product. Role of CTO chapters CTO encourages its chapters to develop more awareness of destination products in the region with a view to increasing intra-regional travel. Principally they are expected to conduct agent education programmes to teach Caribbean travel agents about the region’s tourism product. Secondarily, Caribbean chapters are also charged with promoting the region and informing members about current travel trends. Based on the diverse composition of the CTO chapters across the region their role should be broadened to: Develop and consistently offer special rates and group packages for off peak flights and unused seats for Caribbean residents. Develop systems to use excess capacity on regional flights. For example, a last minute booking system to use unfilled capacity. Develop inter-hotel frequent user incentive programmes - for example, within the Intimate Hotel group or the Gems of the Caribbean. Develop special packages with add-ons for special occasions such as weddings, honeymoons, and anniversaries. Provide language support. Coordinate familiarisation trips for Caribbean based travel agents. 6.4 Selective targeting By its very nature the intra-regional market is fragmented and diverse in terms of culture, language, economic wealth and social development. Additionally, the natural and social groupings of the Caribbean create strong affinities between certain islands. The availability, convenience and cost of travel between various source and destination markets within the Caribbean further contribute to the appeal of travel between specific islands. An effective intra-regional marketing plan must identify and select those source markets that are most attractive to the host destination. For example, Curaçao has identified the Dominican Republic, Jamaica, Trinidad & Tobago, Aruba and Puerto Rico as its key intra-regional markets, and targets its marketing efforts accordingly. It is unlikely that a broad-based marketing programme will have the same impact as a selective campaign that targets regional markets that best fit the host destination. 6.5 Attention to product Attention to the product, including the environment, and quality control covering all aspects of the holiday experience, is a pre-requisite to effective selling in the market place. 49 @ Caribbean Tourism Organization Intra-Regional Travel Market Study The environment is the major component of the tourism product and forms the unique nature of a destination. The term environment refers to social, cultural and built attributes as well as a destination’s biophysical and natural assets. Therefore, the environment and the tourism industry share a symbiotic relationship. Management systems must be established to ensure the integrity of the environment as tourism, like other industries, can significantly and negatively impact the environment. This focus on product includes aspects within Governments’ direct control such as customs, immigration, airport management, security, health and social infrastructure, as well as those services supplied by the private sector such as accommodation, ground transportation and activities. Hotels, other guest accommodation and ancillary services should meet the minimum standards of national or other regulatory bodies with a view to ensuring the sustainability of the tourism industry. 6.6 Marketing distribution channels Marketing is defined as the management process responsible for identifying, anticipating and satisfying customer requirements profitably. Marketing in the tourism industry is in many ways no different from marketing in any other industry with the exception that travel and tourism is truly a global industry. Therefore, the basic principles of marketing apply to all industries and as such entail getting the product or service from the supplier to the consumer. As in other industries, the marketing concept that places the consumer at the centre of all marketing activity must also apply in the tourism industry. Marketing in travel and tourism is shaped and determined by the demand for tourism and the operating characteristics of supplying industries. The forms of promotion and distribution used for travel and tourism products have their own particular characteristics, which distinguish their use in comparison with other industries. These characteristics form the common ground on which travel and tourism is based.5 In the tourism industry, the distribution channels or intermediaries employed include travel trade professionals, such as travel agents, airlines and national tourism organisations. Although many Caribbean destinations indicate that the scope for developing intra-regional travel to their destination is medium to high, most put little effort or resources into developing this market. Based on the available data, it appears that less than 1% of most destinations’ total marketing budgets are allocated to the regional market. Much of the marketing effort is very soft; employing public relations and trade shows as marketing tools rather than hard destination marketing such as media advertising with supporting promotional programmes. Only a few Caribbean destinations market to the rest of the region with a handful of islands dedicating personnel to the Caribbean as a target market. These islands include Barbados, Curaçao, Dominica, Puerto Rico, Trinidad & Tobago, St. Lucia, Grenada and Jamaica where the practice varies from the assignment of a dedicated marketing officer to the assignment of staff as needed. However, the sales and marketing function is usually integrated into one position. Operating from 5 Victor T.C. Middleton, Marketing in Travel and Tourism, 2d ed., (Oxford: Butterworth-Heinemann Ltd., 1994), p. 34 50 @ Caribbean Tourism Organization Intra-Regional Travel Market Study the national tourism organisation, this individual is often required to develop package tours with air, accommodation, ground transportation and event tickets to take to the market. Additionally, much of the marketing effort is targeted to the travel distribution network while other marketing techniques directed to the consumer are employed. Marketing to the travel trade includes: Familiarisation trips for travel agents and press – educational in nature comprising destination tours, and site visits to the accommodation and ancillary sectors; Destination seminars- usually an interactive educational component of the familiarisation trip utilising audio visual presentations, collateral material, etc.; Road shows – usually organised by the national tourism organisation, there are promotional tours of hoteliers, ancillary service providers, etc., which go from location to location in various source markets. Presentations are usually made during breakfast, lunch or cocktails to showcase a destination’s product offerings; Promotions – these include workshops, tour operator and CTO Chapter promotions; Trade shows- organised by a group of wholesalers, tour operators, or airlines in a source market who invite national tourism organisations, hoteliers and ancillary service providers to participate in a booth type environment. Travel agents are also invited so that destination representatives can distribute collateral material and establish relationships Strategic alliances with airlines, travel agents and tour operators; Representation in key markets; Marketing directly to the potential traveler encompasses: 6.7 Consumer days at trade shows; Internet web sites; Media advertising – print and electronic; In-flight advertising; Soft selling techniques such as press releases and travel articles; Competitions with free trips as prizes; Give-away items such as pens, posters, key chains, etc. Fairs and exhibitions While a number of trade shows specific to the Caribbean already exist, to develop the intra-regional target market, a special trade fair to be held annually should be developed. This exposition would help build knowledge, develop strategic alliances and focus attention on each destination’s potential source markets within the Caribbean itself. By moving the host location around the region, the economic benefits are shared and the host destination can showcase its unique features to a captive audience with high potential yields. The fair should include travel agents, national tourism organisations, airlines, hotels and ancillary service providers. The fair should not only be promotional in its focus but should also encourage contracting and development of innovative packages. (See Table 6.1.) 51 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Table 6.1 Intra-regional trade shows, 1999 Apmet BWIA Caribbean Connections Workshop Air Jamaica Trade Shows American Airlines The Americas TrAAvel Exposition Viajes yTurismo (Avavit) Location Time of Year Puerto Rico Jamaica March March Jamaica/St. Lucia Miami Varies Varies Venezuela November Source: Barbados Tourism Authority 6.8 Media relations National tourism organisations as a rule employ the services of advertising agencies and public relations companies. Many of them also employ an in-house public relations officer as well. It is imperative that a media relations strategy be devised and executed either by the specialist agency or employee to develop and/or maintain: Contact with leading trade and consumer publications, representatives of the electronic media and special interest publications; Newsletters disseminating information to partners in the industry and the source markets; Regular press releases containing newsworthy information – issue or event related; Regular schedule or familiarisation trips for regional media; Clipping files as examples of all coverage of the destination – negative and positive and as a method of monitoring the placement and effect of press releases. 6.9 Travel trade advertising Travel trade advertising targeted at travel agents with a client base that fits a destination’s niche market can contribute to the growth of a destination’s intra-regional traffic. Advertising in trade publications supports a national tourism organisation’s education programme through increased awareness. Additionally, it reinforces the travel trade’s knowledge of a destination’s product. And, like consumer advertising it can also be tied to special events and targeted at niche markets. While there are no Caribbean based travel trade publications, national tourism organisations can utilise national and regional newspapers and special interest magazines for advertising special packages. They can also advertise to the trade directly through faxes, newsletters and through soft selling at travel association meetings and public relations activities targeted to the travel trade. 52 @ Caribbean Tourism Organization Intra-Regional Travel Market Study 6.10 Sales missions Sales missions to high potential source markets can yield a strong network of “destination” travel agencies and tour operators. By offering incentives, as is often done in extra-regional source markets, national tourism organisations can motivate travel agents and tour operators to sell a destination. Sales missions should be planned so that they do not conflict with, but complement other tourism industry expositions. The five trade shows mentioned earlier can be used to generate intra-regional travel. As such, sales missions should be planned around them and can perhaps follow closely behind each one. 6.11 Special interest tours The Caribbean is an attractive destination for travelers world-wide. Caribbean residents share many of the same interests as persons resident outside of the region. It is crucial that the same effort to develop special interest activities for extra-regional source markets be made for the intra-regional market. Therefore, the same components that comprise a destination’s product offerings must be targeted to the intra-regional traveler. Special interest tours in the areas of: heritage tourism - encompassing aspects of the Caribbean’s rich cultural and maritime history; eco-tourism – showcasing wonders of the region’s built and natural environment and demonstrating the fragility and importance of the environment; adventure tourism – land and water based; sports tourism; and events. Much of the effort to develop special interest activities must be jointly undertaken by the national tourism organisation and the regional travel agent community. Special interest tours targeted at the consumer have the potential to develop themed, multi-destination holidays to the benefit of the destinations involved. 6.12 Use of technology Technology in the travel and tourism industry is today a necessary and important marketing tool. Whether for the development of databases or web sites, it is imperative that tourism industry players make full use of the range of information technology that is available to bolster their marketing efforts. As of July 1999, the Yahoo search engine on the internet identified some 1,495 sites for the Caribbean and 575 of these are specific to Caribbean travel. A mix of national tourism organisations, the accommodation and activities sector, and private individuals usually maintains these sites. Internet web sites are wonderful sources of information that allow the prospective customer to garner information on a destination and view product offerings. These sites are fast becoming the first point of contact for many potential visitors and should be linked to all relevant sites about the destination. Information should be constantly updated, clear and concise. 53 @ Caribbean Tourism Organization Intra-Regional Travel Market Study These sites should also allow for on-line bookings for travel, accommodation and related services. On-line bookings are fast becoming a preferred method internationally and will no doubt provide a strategic challenge for traditional travel agents in the future. Databases containing statistical and demographic information support marketing efforts. These databases should be continuously updated and rationalised to reflect the changes and demands of the market and should help form the basis of market planning. 6.13 Consumer advertising and promotion Direct marketing to the consumer in association with industry partners can be effective. However, consumer advertising cannot be broad-based. Instead, it should focus on specific niches and can make a significant contribution to developing intraregional traffic to a destination. Consumer advertising as part of a national tourism organisation’s advertising campaign can also be built around specific events and can be supported by sponsors such as airlines or consumer products tied to an event. This type of advertising can highlight particular aspects of a destination’s product offerings. Only a few Caribbean destinations promote and/or advertise their tourism products to the rest of the region. Of those that have a Caribbean marketing plan, specific product promotions and print and electronic media are the most frequently used tools. These include: image advertising in regional newspapers and on television through the Caribbean Broadcasting Union; radio ads promoting festivals and/or cultural events; in-store promotional displays; and posters for travel agency display and as promotional items. Additionally, products and services must be tailored to the needs of the intra-regional market. Marketing planners must first ensure that they understand these needs, and then tailor the marketing programme to address them. For example, intra-regional travelers often shop while on vacation. In promoting a destination that features good shopping facilities, marketing planners should highlight the strengths of their shopping facilities, such as variety, convenience and relative cost of goods and services. Price, product, and promotion remain the essential planks of successful marketing campaigns. 54 @ 6.14 Caribbean Tourism Organization Intra-Regional Travel Market Study Sales literature Brochures and other printed information or collateral material, remain key to disseminating information about a product. A family of literature focusing on each element of the vacation experience should be developed in order to satisfy the needs of the various niches within a market. For example, literature on weddings and honeymoons, shopping, and things to do might complement existing sales literature if these are niches that appeal to the intra-regional traveler. However, a comprehensive family of literature is best targeted to the travel trade rather than the individual consumer. Collateral material should be presented in an attractive and professional manner and should reflect the product or particular service accurately and honestly. The same respect for the legal requirements of the United Kingdom and Europe - with regard to truth in advertising as it relates to tourism - should be accorded the intra-regional traveler. 6.15 In-flight advertising In-flight advertising is an excellent opportunity to showcase a destination to a captive audience which is generally pre-disposed to travel for business or leisure and often has disposable income to facilitate vacation travel. Use of in-flight magazines and video presentations can help entice the intra-regional traveler to visit a new destination. In-flight magazines provide opportunities for generic advertising, branded campaigns and advertorials that allow for expansive commentary on the destination. 55 @ 7. Caribbean Tourism Organization Intra-Regional Travel Market Study The Way Forward “The West Indian is not exactly hostile to change, but he is not much inclined to believe in it. This comes from a piece of wisdom that his climate of eternal summer teaches him. It is that, under the parade of human effort and noise, today is like yesterday, and tomorrow will be like today; that existence is a wheel of recurring patterns from which no one escapes…” Herman Wouk – Don’t Stop the Carnival (1965) 7.1 The challenge – to develop awareness There is no motivation for Caribbean residents to want to move around the region for leisure if ignorance of the region generally, and individual destinations particularly, prevails. In order to spur Caribbean residents to traverse the region for the purposes of business and leisure they must be inundated with a continuous diet of relevant information. The Caribbean tourism industry must therefore be an active participant in creating the necessary vehicle to generate this interest in intra-regional tourism and commerce as was implemented in 1993 when the Caribbean initiated a joint marketing campaign targeting its extra-regional source markets, to encourage intraregional travel. Such a vehicle can counteract the flow of billions of dollars out of the region as more and more Caribbean residents travel to extra-regional destinations. To move from inaction to action to further develop the intra-regional travel market as a means of exposing the region to the region thus maximising the benefits to be derived from an underdeveloped and potentially lucrative source market is not an insurmountable challenge. As such the development of intra-regional travel to balance the downward trend of many extra-regional source markets is an achievable objective. While the challenge of airlift has been cited as a barrier to intra-regional travel, too few Caribbean countries and territories market to the rest of the region. Demand drives supply and while many countries and territories host residents of the Caribbean for conferences and meetings, they neglect to target the region specifically for the purpose of leisure travel. People in St. Lucia need to be aware of the Bahamas as a tourism destination and vice versa. Potential travelers in Curaçao must be made aware of Jamaica as a possible vacation choice. And Barbadians need to know that they can go to St. Kitts and Nevis for the annual music festival. Significant intra-regional travel is tied to events – cultural and sporting - yet there is no information source that provides a consolidated calendar of events taking place in the region. From the Bahamas in the north to the ABC’s in the south and Belize in the west, festivals, carnivals and attractions abound. Unless the intrepid Caribbean resident is determined to explore the region, there is no way of knowing by country or territory what event is taking place and when. Neither do they know that Guyana boasts the world’s longest single drop waterfall - Kaieteur Falls; nor that Belize offers the Barrier Reef Reserve System, the second largest in the world and the first natural heritage site in the English speaking Caribbean to be designated a UNESCO World Heritage Site, or that Trinidad & Tobago is home to the Asa Wright Bird Sanctuary. Caribbean residents need to be made aware that what was learnt in geography classes in schools across the region about the countries and territories of the Caribbean are the same attributes that 56 @ Caribbean Tourism Organization Intra-Regional Travel Market Study make the region attractive as a tourism destination. For example physical land forms such as mountains, beaches, flora fauna, and culture are the attractions that the Caribbean boasts. 7.2 The challenge – to collect and share data Information is the basis for decision making; there is therefore a need to capture and standardise data that can be used to inform decision makers at national tourism organisations. Research/data informs the marketing process, yet data collection and the sharing of the data collected remains problematic. Tourism officials can no longer rely on intuition and anecdotal experience to make decisions but must instead avail themselves of the quantitative data that information technology can make available. Tourism data is classified in three areas – performance, market intelligence and inventory. However, not all statistical data that is available is comparable as each country and territory has its own system of data collection. While some countries use the immigration card as the basis of the data collection process, others like the French territories, the USVI and Puerto Rico rely on surveys to estimate data. Additionally, the responsibility for the collection of data rests with different agencies in the countries and territories of the region. In some countries it is the responsibility of the Statistical department while in others it is the Immigration department or the Ministry or Board of Tourism. The priority and personnel resources committed to data collection, analysis and sharing are often inadequate. Research requires a commitment of staff resources that is often overlooked. This can be blamed on ignorance about the importance of research/data to the decision making process as well as on the limited resources some countries may have in terms of staff resources and technological capabilities. According to the CTO many research departments are under-staffed and lack the necessary systems capabilities and dedicated research personnel to generate the requisite data for informed decision making. During the 1980’s the CTO developed a system for the collection and processing of immigration cards for tourism purposes. This system is today in need of upgrading in light of new technological advances. As such, the CTO is currently developing a new system as part of a comprehensive MIS project that is not focused on the immigration card alone, but on all data that relates to tourism. Another challenge highlighted by the CTO is the fact that immigration cards or other data collection instruments are generally provided in English and/or the official language of the country. This hinders data collection from intra and extra-regional visitors whose native language is not considered. Cumbersome data collection processes and the numerous requests for information by government agencies seemingly contribute to the reluctance to share information. Hoteliers and ancillary service providers note that the time spent providing information to different agencies detracts from their ability to run their businesses. They must weigh the time spent compiling data against the benefits to be derived by the industry as a whole and understand the value that is ultimately derived when data is provided. Government agencies must rationalise their data collection processes and collaborate on the information required from the industry in order to facilitate and encourage the sharing and collection of information. This rationalisation of data requirements might reduce the time spent by hoteliers and others in the industry and help reduce their aversion to providing information. 57 @ 7.3 Caribbean Tourism Organization Intra-Regional Travel Market Study The opportunity Tourism impacts all sectors of the economies of the Caribbean. According to the 1996/1997 World Travel and Tourism Council report, travel and tourism is expected to produce 26.6% of regional GDP and generate 461 thousand more jobs by 2006. Key to the further development of the intra-regional travel market is the acknowledgement by individual destinations in the region that the Caribbean is a viable and lucrative source market. Additionally, Caribbean residents themselves must see the region as equally attractive as a holiday destination alongside all other extra-regional destinations. The initiatives to drive the change process must be championed by the CTO and NTO’s as the organisations charged with increasing the value and volume of tourism flows into the region. The CTO must implement a number of measures as a matter of urgency to help fulfill this mandate as it relates to intra-regional travel. These measures must address the issues of information/awareness, data collection and sharing and marketing – the same issues that are relevant to extra-regional source markets. 7.3.1 CTO Caribbean Chapters The CTO must employ the same fervour to develop the CTO Caribbean Chapters as it did to develop chapters in extra-regional source markets. These chapters have the potential to drive business to the region from the region and can assist in the development and execution of familiarisation trips for travel agents within their own countries and territories. To date, five CTO Caribbean Chapters exist and membership in each chapter differs. In Barbados for instance, membership ranges from travel agents to hotels, airline companies, destination management companies, to professional service firms. Almost every service provider to the tourism industry is represented. Additionally, the Agency Coalition for Caribbean Tourism (ACCT) training programme should be adapted and made available to all CTO Caribbean Chapters and by extension, all regional travel agents as a matter of course. This programme’s goal is to stimulate Caribbean sales by retail travel agents and is currently in operation in North America and the UK. ACCT facilitates educational programmes including onsite seminars and correspondence courses so that travel agents become Caribbean specialists. This programme can be easily adapted for regional travel agents. CTO should also develop a database of all travel agents and tour operators in the region and through national tourism organisations, provide them with the information necessary to sell the Caribbean. All Caribbean travel agents should be provided with collateral information essential to market the countries and territories of the region, for example, the CHA Gold Book, the Caribbean Vacation Planner and any other relevant material that is available. 7.3.2 Awareness The CTO needs to establish the link between geography that is taught in schools across the region and tourism as a means of building awareness of the region by Caribbean residents. Television is a powerful medium and in the absence of a regional television station, the CTO should seek to fully explore all avenues for television exposure of the region to Caribbean residents. One vehicle that can be utilised is Caribscope, produced by the Caribbean Broadcasting Union. While the value of this programme as an excellent opportunity for the CTO and national tourism organisations is seemingly not understood, Caribscope provides a weekly opportunity for countries 58 @ Caribbean Tourism Organization Intra-Regional Travel Market Study and territories to showcase their tourism product. Not only does the programme focus on human interest pieces, it highlights in expanded form the issues of the day and showcases tourist attractions once a story is there. Caribscope is currently running a series called Hotels of the Caribbean that will continue to air weekly once sponsorship is available. Caribscope also highlights the cultural events and festivals of the region to which most tourism type advertising is tied. It is also crucial that CTO member states seek to encourage local television stations to develop programmes that showcase their countries and the countries and territories of the region on a regular basis as part of their indigenous programming. 7.3.3 Calendar of Festivals and Cultural Events Significant intra-regional travel is linked to the many festivals and cultural events across the region. (See Appendix I). Yet, no calendar of these events across the region exists. As such, the CTO should seek to develop a calendar of all cultural events and festivals held in the region. The general public could use this calendar to plan its trips around the region while travel agents could use it to develop packaged tours that coincide with specific events. And, national tourism organisations could use the calendar as a component of their marketing plans while cultural bodies and event promoters could use the calendar to plan and develop new events and make revisions to those that are not tied to religious festivals. The Organisation of American States proposed Caribbean Tourism Attractions and Events Support Project is scheduled to begin in January 2000. This study will provide CTO with a wonderful opportunity to develop a calendar of festivals and cultural events and collaboration with the OAS on this study should be pursued. 7.3.4 Initiatives Additionally, a number of initiatives at the level of the region and the destination need to be implemented and must encompass: A demonstrated commitment to sustainable tourism development operated in harmony with the environment, local communities and cultures; A commitment to expanding the flow of information between destinations and an increased awareness of the Caribbean as a product; The dedication of marketing resources – human and financial; The development of market research – demographic and psychographic on the Caribbean traveler; The development and packaging of tours in response to market demand with special pricing discounted airfares and accommodation – for Caribbean residents; The transition of regional travel agents and ancillary service providers to vertically integrated tour operators; Sustained marketing programmes; 59 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Access to and availability of air transport – and the further development of natural hubs; A commitment to co-operation with regard to the compilation and sharing of data; Implementation of the United Nations, World Tourism Organisation recommendations on tourism statistics; The development of a MIS system for tourism that highlights key tourism statistics and indicators that is not focused on the immigration card, but on all data as it relates to tourism. 7.3.5 Marketing Strategies National tourism organisations in countries and territories that market to the intra-regional traveler have suggested the following approaches for developing the market. Sell the uniqueness of each island; Create special offers combining air and accommodation; Encourage Caribbean residents to discover the region; Encourage Caribbean residents to holiday at home; Offer double air miles during trough periods; Develop packages for holiday weekends; Develop a “Caribbean nation” concept through the interaction of all Caribbean residents through school, university, interest groups; Develop programmes for Caribbean residents that can fill hotel rooms during the offseas on and traditional trough periods; Market the region as one destination and accelerate the opening of new air routes among the islands; Declare the Caribbean a sustainable tourism zone; Market the diversity of the region year round focusing on culture, sports, etc; Implement an intra-Caribbean trade show for the regional travel industry; Develop a co-op advertising campaign on intra-regional travel; Develop fam trips for travel agents and tour operators; Encourage airlines to offer more attractive fares to encourage more intra-regional travel, current fares are too high; Develop multi-centre tours to neighbouring islands especially during the off-season and for special events; Offer economical packages as joint efforts of airlines, hotels and tour operators; Establish affordable, reliable and efficient air-lift; Develop tourism products for the Caribbean market. 60 @ 7.4 Caribbean Tourism Organization Intra-Regional Travel Market Study Conclusion The intra-regional travel market is an important and viable one. Many countries and territories in the Caribbean recognise this and actively pursue the further development of this market. However, for this market to grow and for the countries and territories of the region to realise its significant potential, there is a need for a greater level of commitment by industry players in the public and private sectors of the region. The beauty, diversity, quality of life, friendly and hospitable people and political stability of the region contribute to the allure of the Caribbean as a brand internationally. These attributes must form the basis of a regional awareness campaign. Such a campaign is of paramount importance and must assume the same level of priority as an extra-regional campaign if Caribbean residents are to be convinced that a holiday in a neighbouring country or territory is as attractive as a holiday extraregionally. And, the options available to them – the same options presented in extra-regional source markets must be highlighted to assist potential Caribbean travelers when making decisions about holiday travel. Additionally, better and more complete quantitative data would assist national tourism organisations in making decisions and a clearer picture – demographic and psychographic, providing a profile of all visitors would assist in fine-tuning the targeted marketing process. Further, a genuine commitment to greater co-operation in terms of tracking and sharing data would tremendously assist collective efforts to further develop this market. In 1995, the Declaration of Principles of the Association of Caribbean States was approved. Caribbean leaders, in making specific reference to tourism stated…“Convinced that with its natural riches, diversity and cultural patrimony, the Caribbean is an attractive tourism destination comprising a vital sector for the economy of our States, Countries and Territories, we are committed to UNIFYING EFFORTS AND ACTIVITIES to increase the flow of tourism towards and within the Caribbean,…” 6 In order to grow the intra-regional travel market, this is the basis on which the Caribbean must move forward. 6 Co-ordination between regional and international organisations for the establishment of the sustainable tourism zone. Carlos J. Dávila, Senion Professional, ACS, in Proceedings of the Caribbean Tourism Organisation 2nd Annual Conference and Trade Show on Sustainable Tourism Development, April 15-19, 1998. 61 @ 8. Caribbean Tourism Organization Intra-Regional Travel Market Study Glossary ABC’s Colloquial identification for the islands – Aruba, Bonaire, Curaçao. Business travel Travel for commercial gain or to participate in missions or conferences or activities supported by the visitor’s business or profession such as study leave. Caribbean The 33 countries of the Caribbean. Fam Trip Familiarisation trips usually taken by travel agents, tour operators, press etc., and organised by NTO’s, airlines and international tour operators. Intra-Caribbean Travel Market The market for visitors to a Caribbean jurisdiction by residents of other parts of the Caribbean. Leisure Travel for recreation, holiday, shopping, sporting and cultural events, non-professional activity. Long-stay visitors Visitors staying at least 24 hours in the country visited. NTO’s National tourism organisations. Same-day visitor Visitors staying less than 24 hours in the country visited. Special interest travel Event oriented travel whether cultural, sporting, medical or business. Trade shows Organised by NTO’s, wholesalers, tour operators, airlines or other tourism professions in source markets. Destinations and suppliers pay for booths and invite travel agents and the press to attend so they can distribute literature and otherwise educate about destinations and their products. VFR travel Travel to visit family and/or friends – social visits usually undertaken for relaxation, attending to personal events such as weddings, christenings, funerals or to take care of invalids. Visitor Any person visiting a country or territory other than that in which they normally reside, for not more than one year, and whose purpose of visit can be classified as leisure or business. 62 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendices Appendix A CTO Members Anguilla Aruba Antigua & Barbuda Bahamas Barbados Belize Bonaire British Virgin Islands Cayman Islands Cuba Curaçao Dominica Dominican Republic Grenada Guadeloupe (inc. St. Martin & St. Barthelemy) Guyana Haiti 63 Jamaica Martinique Mexico Montserrat Puerto Rico Saba St. Barthelemy St. Eustatius St. Kitts and Nevis St. Lucia St. Maarten St. Vincent & The Grenadines Suriname Trinidad & Tobago Turks & Caicos Islands US Virgin Islands Venezuela @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix B Ministries of Tourism Ministry of Tourism & Environment New Administration Building Queen Elizabeth Highway & Independence Ave. St. John’s ANTIGUA & BARBUDA Tel: 268 462-0651/0787 Fax: 268 462-2836 Ministry of Tourism The Secretariat The Valley ANGUILLA Tel: 264 497-2518 Fax: 264 497-3389 Ministry of Tourism P. O. Box N3701 Nassau THE BAHAMAS Tel: 242 322-7500 Fax: 242363-2006 Ministry of Economic Affairs & Tourism Island Government of Aruba, L.G. Smith Blvd. No. 172 Oranjestad ARUBA Tel: 011 297-8-39079 Fax: 011297-8-39693 Ministry of Tourism & The Environment Belmopan Belize City, CA BELIZE Tel: 011 501-823393 Fax: 011 501-822854 Ministry of Tourism Sherbourne Conference Centre Two Mile Hill St. Michael BARBADOS Tel: 246 436-4830 Fax: 246 436-4828 Ministry of Tourism Administration Building Road Town Tortola BRITISH VIRGIN ISLANDS Tel: 284 494-3701 Fax: 284 494-6413 Office of the Commissioner of Tourism Bestuurskanteeor BONAIRE TEL: 011 599-75330 FAX: 011 599-78416 Ministry of Tourism Calle 19 No. 170 – between Pases and Vedado Ciudad de la Habana Habana CUBA Tel: 011 537-33-4318 Fax: 011 537-33-4086 Ministry of Tourism, Aviation and Commerce 4th Floor, Government Administration Building George Town Grand Cayman CAYMAN ISLANDS Tel: 345 949-7900 Fax: 345 945-1746 64 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix B Ministries of Tourism Cont’d Ministry of Tourism, Ports & Employment Government Headquarters Roseau DOMINICA Tel: 767-448-2401 Fax: 767-448-6200 Ministry of Tourism (Besturrs College) Gedeputeerde Van Het Eilandgelbied, Concordistraat No. 24 Willemstad CURAÇAO Tel: 011-5999-4618008 Fax: 011-5999-4618010 Secretaria de Estado de Turismo Avenida Mexico Santo Domingo DOMINICAN REPUBLIC Tel: 809 686-4659 Fax: 809 682-3806 Ministry of Tourism & Social Development The Careenage St. Georges GRENADA Tel: 473 440-3377 Fax: 473 440-0443 Office du Tourisme Departmental 5, Square de a Banque 971110 Pointe-a-Pitre GUADELOUPE Tel: 011 590-820930 Fax: 011 590-838922 Ministry of Trade, Tourism & Industry 229 South Road Lacytown, Georgetown GUYANA Tel: 011 592-254310 Fax: 011 592-254310 Secretary of State for Tourism 8, Rue Legitime Port-au-Prince HAITI Tel: 011 509-235631 Fax: 011 509-235359 Ministry of Tourism Office of the Prime Minister PCJ Building, 36 Trafalgar Road Kingston 10 JAMAICA Tel: 876 929-8890 Fax: 876 920-4944 Agence Regional de Development Touristique de la martinique Anse Gouraud 87233 Schoelcher MARTINIQUE Tel: 011 5966-16177 Fax: 011 5966-12272 C. Secretario de Tourism de Mexico Presidente Masaryk No. 172-8vo Piso Col. Chapultepe Morales C. P. 11587 MEXICO Tel: 011 525-250-8206 Fax: 011 525-250-4406 65 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix B Ministries of Tourism Cont’d Ministry of Tourism Government Headquarters Plymouth MONTSERRAT Tel: 664 491-2444 Fax: 664 491-2367 Puerto Rico Tourism Company Tourism Building 2 Paseo La Princesa San Juan PUERTO RICO 00901 Tel: 787 721-2400 Fax: 787 725-4417 Ministry of Tourism Government Headquarters Basseterre ST. KITTS AND NEVIS Tel: 869 465-2521 Fax: 869 465-8794 Ministry of Tourism Charlestown NEVIS Tel: 869 469-1042 Fax: 869 469-1066 Ministry of Tourism and Civil Aviation 3rd Floor National Insurance Building The Waterfront Castries ST. LUCIA Tel: 758 451-6643 Fax: 758 451-7414 Office of the Commissioner of Tourism Tourism and Administration Building The Bottom SABA Tel: 011 5999-4-2239 Fax: 011 599-4-63274 Office of the Commissioner of Tourism The Mission Oranjestad ST. EUSTATIUS Tel: 011 599-382213 Fax: 011 599-382324 Office Munucipal du Tourisme Quai du General de-Gaulle Rue August Nyman Gaulle 97133 Ile de Saint ST. BARTHELEMY Tel: 011 590-278727 Fax: 011 590-277447 Ministry of Tourism Prins Hendrikstraat 26-28 Paramaribo SURINAME Tel: 011 597-420422 Fax: 011 597-420425 Ministry of Tourism Kingstown ST. VINCENT & THE GRENADINES Tel: 784 456-1721 Fax: 784 456-2610 Office of the Commissioner of Tourism Government Administration Building Clem Labega Square ST. MAARTEN Tel: 011 5995-3116 Fax: 011 5995-24292 Office de Tourisme Port de Marigot 97150 ST. MARTIN Tel: 011 590-875721 Fax: 011 590-875643 66 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix B Ministries of Tourism Cont’d Ministry of Finance & Tourism Eric Williams Financial Complex St. Vincent Street Port of Spain TRINIDAD & TOBAGO Tel: 868 627-9700 Fax: 868 627-8488 Ministry of Tourism, Communication and Transportation Government Headquarters Grand Turk TURKS & CAICOS ISLANDS Tel: 649 946-2321 Fax: 649 946-1120 67 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix C Statistical Departments Ministry of Finance The Valley ANGUILLA Tel: 264-497-5693 / 264-497-2547 Fax: 264-497-3761 Department of Tourism P.O. Box 363 St. John's ANTIGUA Tel: 268-462-0480 Fax: 268-462-2483 Aruba Tourism Authority L.G. Smith Boulevard 172 Oranjestad ARUBA Tel: 297-823-777 Ext. 266 Central Bureau of Statistics L.G. Smith Boulevard 160 Sun Plaza Bldg. Oranjestad ARUBA Tel: 297-837-433 Fax: 297-838-057 Ministry of Tourism Statistics Department Nassau BAHAMAS Tel: 242-322-7500 Fax: 242-322-4041 Ministry of Tourism Sherbourne Centre St. Michael BARBADOS Tel: 246-430-7513 Fax: 246-436-4828 Barbados Statistical Service National Insurance Building Bridgetown St. Michael BARBADOS Tel: 246-427-7396 Fax: 246-435-2195 Belize Tourist Board 83 North Front Street Belize City BELIZE Tel: 011-501-27-7313 Fax: 011-501-27-7490 Bonaire Government Tourist Bureau Kralendijk BONAIRE Tel: 011-599-7-8322 Fax: 011-599-7-8404 Development Planning Unit Administration Building Road Town Tortola BRITISH VIRGIN ISLANDS Tel: 284-494-3701 Fax: 284-494-3947 68 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix C Statistical Departments Cont’d Ministerio De Turismo Calle 19 Municipio Plaza De Le Revolucion Havana CUBA Tel: 537-23-4053 / 537-33-4087 Fax: 537-33-0546 Transport and Communications Central Bureau of Statistics Fort Amsterdam CURAÇAO Tel: 599-961-1696 National Development Corporation Valley Road Roseau DOMINICA Tel: 767-448-2045 Fax: 767-448-5840 Caribbean Aviation & Tourism News Grenada Board of Tourism P.O. Box 293 St George's GRENADA Tel: 473-440-3377 / 473-440-2001 Fax: 473-440-6637 Bureau of Statistics Avenue of the Republic and Brickdam Georgetown GUYANA Tel: 011-592-2-62036 Jamaica Tourist Board St. Lucia Avenue Kingston 5 JAMAICA Tel: 876-929-9200 Fax: 876-929-9375 Department Of Statistics Anse Gouraud 97233 Schoelcher MARTINIQUE Tel: 011-596-61-61-77 Fax: 011-596-61-22-72 Puerto Rico Tourism Company Statistics Office P.O. Box 902-3960 PUERTO RICO Tel: 787-721-2911 Fax: 787-724-3941 St. Eustatius Tourism Development Foundation Orangestraat ST. EUSTATIUS Tel: 011-599-3-82213 Fax: 011-599-3-82433 Ministry Of Tourism P.O. Box 132 Pelican Mall Basseterre ST. KITTS AND NEVIS Tel: 869-465-4040 Fax: 869-465-8794 69 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix C Statistical Departments Cont’d St. Lucia Government Stats. Department Block A NIS Building Castries ST. LUCIA Tel: 758-452-3716 / 758-452-6653 Fax: 758-451-8254 St. Maarten Tourist Bureau Philipsburg 97233 Schoeler ST. MAARTEN Tel: 011-599-5-22337 Fax: 011-599-5-22734 Central Statistical Office 35 -41 Queen Street Port Of Spain TRINIDAD & TOBAGO Tel: 868-623-4322 Fax: 868-625-3803 TIDCO 10 -14 Phillips Street Port of Spain TRINIDAD Tel: 868-623-6022 Fax: 868-623-3848 Dept. Of Ecconomic Development & Agriculture Bureau Of Economic Research P.O.Box 6400 St. Thomas US VIRGIN ISLANDS Tel: 340-714-1700 Ext. 241 Fax: 340-774-8106 Tourist Board Grand Turks TURKS & CAICOS Tel: 649-946-2321 Fax: 649-946-2723 70 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix D National Tourism Organisations Department of Tourism Long & James Streets St. John’s ANTIGUA & BARBUDA Tel: 268-462-0480 Fax: 268-462-2836 Anguilla Department of Tourism The Secretariat The Valley ANGUILLA Tel: 264-497-2759 Fax: 264-497-2751 Department of Tourism P.O. Box N3701 Nassau THE BAHAMAS Tel: 242-322-7500 Fax: 242-328-0945 Aruba Tourism Authority L.G. Smith Boulevard 172 Oranjestad ARUBA Tel: 011-297-823777 Fax: 011-297-834702 Belize Tourist Board 83 North Front Street Belize City BELIZE Tel: 011-501-277213 Fax: 011-501-277490 Barbados Tourism Authority Harbour Road St. Michael BARBADOS Tel: 246-427-2623 Fax: 246-426-4080 British Virgin Islands Tourist Board Road Town Tortola BRITISH VIRGIN ISLANDS Tel: 284-494-3134 Fax: 284-494-3866 Tourism Corporation of Bonaire Kaya Libertador Simon Bolivar 12 Kralendijk BONAIRE Tel: 011-5997-8322 Fax: 011-5997-8408 Cuba Instituto Nacional de Turismo Ciudad de la Habana Habana CUBA Tel: 011-537-333755 Fax: 011-537-333780 Department of Tourism The Pavillion at Cricket Square Grand Cayman CAYMAN ISLANDS Tel: 345-949-0623 Fax: 345-949-4053 Department of Tourism Curaçao Tourist Development Bureau Pietermaai 19 Willemstad CURAÇAO Tel: 011-5999-4616000 Fax: 011-5999-4651739 National Development Corporation Valley Road Roseau DOMINICA Tel: 767-448-2351 Fax: 767-448-5840 71 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix D National Tourism Organisations Cont’d Ministry of Tourism Avenida Mexico, Santo Domingo DOMINICAN REPUBLIC Tel: 809-686-4659 Fax: 809-682-3806 Grenada Board of Tourism Burns Point St. George’s GRENADA Tel: 473-440-2279 Fax: 473-440-6637 Conseil Regionale de la Guadeloupe Rue Paul Lacave – Petit Paris 97109 Basse Terre Cedex GUADELOUPE Tel: 011-590-804040 Fax: 011-590-813419 Ministry of Trade, Tourism & Industry 229 South Road Lacytown, Georgetown GUYANA Tel: 011-592-252280 Fax: 011-592-254310 Secretary of State for Tourism 8, Rue Legitime Port-au-Prince HAITI Tel: 011-509-235631 Fax: 011-509-238896 Jamaica Tourist Board 2 St. Lucia Avenue Kingston 5 JAMAICA Tel: 876-929-9200 Fax: 876-929-9375 Martinique Tourist Bureau Office Departmental du Tourisme de la Martinique B.P. 520-97206, Fort de France Cedex MARTINIQUE Tel: 011-596-637960 Fax: 011-596-736693 Secretaria de Turismo Mariano Escobedo 726 Delegacion Miguel Hidalgo C.P. 11590 MEXICO, D.F. Tel: 011-525-250-8555 Fax: 011-525-250-5207 Montserrat Tourism Board Plymouth MONTSERRAT Tel: 664-491-2230 Fax: 664-491-2367 Puerto Rico Tourism Company Tourism Building 2 Paseo La Princesa PUERTO RICO 00902-4435 Tel: 787-724-1245 Fax: 787-725-1903 Saba Tourist Bureau P.O. Box 527 Windwardside SABA Tel: 011-599-4-62231 Fax: 011-599-4-62350 St. Lucia Tourist Board Castries ST. LUCIA Tel: 758-452-4094 Fax: 758-453-1121 72 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix D National Tourism Organisations Cont’d Office Municipal du Tourisme Quai du General de-Gaulle Rue August Nyman Gualle 97133 Ile de Saint, ST BARTHELEMY Tel: 011-590-278727 Fax: 011-590-277447 Department of Tourism Port Oranjestad ST. EUSTATIUS Tel: 011-599-382433 Fax: 011-599-382433 Ministry of Tourism Government Headquarters Basseterre ST. KITTS AND NEVIS Tel: 869-465-2521 Fax: 869-465-8794 St. Maarten Tourism Bureau Walter Nisbeth Road No. 23 Philipsburg, ST. MAARTEN Tel: 011-5995-22337 Fax: 011-5995-22734 St. Martin Office du Tourisme Port de Marigot Marigot 97150 ST. MARTIN Tel: 011-590-875721 Fax: 011-590-875643 Department of Tourism Kingstown ST. VINCENT & THE GRENADINES Tel: 784-457-1502 Fax: 784-456-2610 Suriname Tourism Foundation J.F. Nassylaan 2 Paramaibo SURINAME Tel: 011-597-410357 Fax: 011-597-477786 Tourism and Industrial Development Company Of Trinidad & Tobago 10-14 Phillips Street Port of Spain TRINIDAD & TOBAGO Tel: 868-623-1932 Fax: 868-623-3848 Department of Tourism Tobago House of Assembly NIB Hall, Scarborough TOBAGO Tel: 868-639-3880 Fax: 868-639-4677 Turks & Caicos Islands Tourist Board Front Street, Grand Turk TURKS & CAICOS ISLANDS Tel: 649-946-2321 Fax: 649-946-2733 73 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix E Hotel & Tourism Associations Anguilla Hotel & Tourism Association P.O. Box 1020, The Valley ANGUILLA Tel: 264-497-2944 Fax: 264-497-3091 E-Mail: atbtour@anguilanet.com Bonaire Hotel & Tourism Association P.O. Box 358, BONAIRE Tel: 599-7-5134 Fax: 599-7-8534 E-Mail: bvihca@caribsurf.com Antigua Hotels & Tourist Association Island House, Newgate Street P. O. Box 454, St. John’s ANTIGUA Tel: 268-462-0374 Fax: 268-462-3702 Website: www.antol.ag BVI Hotel & Commerce Association P.O. Box 376, Road Town TORTOLA BRITISH VIRGIN ISLANDS Tel: 284-494-3514 Fax: 284-494-6179 E-Mail: bvihca@caribsurf.com Aruba Hotel & Tourism Association L.G. Smith Boulevard 174 Box 542, Oranjestad ARUBA Tel: 297-8-22607 Fax: 297-8-24202 E-Mail: ahata@setarnet.aw Cayman Islands Hotel & Condominium Association Ltd. P.O. Box 13675 1428A Trafalgar Place, West Bay Road George Town, Grand Cayman CAYMAN ISLANDS Tel: 345-945-4057 Fax: 345-945-4143 Bahamas Hotel Association Dean’s Lane, Fort Charlotte P. O. Box N-7799, Nassau BAHAMAS Tel: 242-322-8381/2 Fax: 242-326-5346 E-Mail: Bhainfo@Batelnet.bs Association de Hoteles y Moteles de Conzumel P.O. Box 228, Calle 2 Nte, #299 – C CONZUMEL, Quintana Roo 77600 MEXICO Tel: 011-52-987-23132 Fax: 011-52-987-22809 E-Mail: ahoteles@cozunet.finred.com.mx The Barbados Hotel & Tourism Association P.O. Box 711C, Bridgetown BARBADOS Tel: 246-426-5041 Fax: 246-429-2845 E-Mail: bhta@inaccs.com.bb Hotel Bello Caribe Calle 158 y Ave. 31, Playa Ciudad de La Habana, CUBA Tel: 53-7-33-9906 Fax: 53-7-33-6839 74 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix E Hotel & Tourism Associations Cont’d Belize Hotel Association C/o Miller & Miller P.O. Box 2058, #9 Lizarraga Avenue BELIZE Tel: 501-2-33485/31857 Fax: 501-2-30065 E-Mail: miller@btl.net Jamaica Hotel and Tourist Association 2 Ardenne Road, Kingston 10 JAMAICA Tel: 876-926-3635 Fax: 876-929-1054 Curaçao Hospitality & Tourism Association P.O. Box 6115 CURAÇAO Tel: 599-9-465-1005 Fax: 599-9-465-1052 E-Mail: donchata@cura.net Puerto Rico Hotel & Tourism Association Miramar Plaza, Suite 702 954 Ponce de Leon Ave. Santurce PUERTO RICO 00907 Tel: 787-725-2901 Fax: 787-425-2913 E-Mail: EB_PRHTA@compuserve.com Dominica Hotel & Tourism Association P. O. Box 384, Roseau DOMINICA Tel: 809-448-6565 Fax: 899-448-0299 Association de Hoteles de Quinta Roo, AC Avenida Palenque #18, SM 27, Depto. C Cancun, Quinta Roo, 77590 MEXICO Tel: 52-988-42853 Fax: 52-988-47115 E-Mail: ashca@cancun.novenet.com.mx Asociacion Nacional de Hoteles y Restaurantes Av. Mejico # 66, Edif. Perez & Cia Santo Domingo, DOMINICAN REPUBLIC Tel: 809-687-4676 Fax: 809-687-4727 E-Mail: cpt@codetel.net.do Association de Hoteliers de St. Barthelemy Boite Postale. 648 97099 St. ST. BARTHELEMY-CEDED Tel: 590-27-55-56 Fax: 590-27-55-57 E-Mail: asshotels@compuserve.com Grenada Hotel Association P. O. Box 440, St. George’s GRENADA Tel: 473-444-1353 Fax: 473-444-4847 E-Mail: grenhota@caribsurf.com Website: www.grenadahotelsinfo.com St. Croix Hotel & Tourism Association P.O. Box 24238, GBS ST. CROIX U.S VIRGIN ISLANDS Tel: 340-773-7117 Fax: 340-773-5883 E-Mail: st.croixinfo@worldnet.att.net 75 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix E Hotel & Tourism Associations Cont’d Association des Professionels de l Hotellerie et St. Eustatius Hotel & Tourism Association du Tourisme C/o Hotel Talk of the Town C/o La Creole Beach Hotel L.E. Saddlerseg, P.O. Box 61 ST. EUSTATIUS 97190 Gosier, Tel: 599-3-82236 GUADELOUPE Fax: 599-3-82640 Tel: 590-90-46-63 Fax: 590-84-15-74 Tourism Association of Guyana, Ltd. 157 Waterloo St., North Cummingsburg Goergetown, GUYANA Tel: 592-2-50807 Fax: 592-2-50817 E-Mail: tag@solutions2000.net St. Lucia Hotel & Tourism Association P. O. Box 545 Castries ST. LUCIA Tel: 758-452-5978 Fax:758-452-7967 E-Mail: sltha@candw.lc Association Hoteliere et Touristique d Haiti C/o Hotel Montana, Rue F. Cardozo Port-au-Prince HAITI Tel: 509-574647 Fax: 509-576137 Association des Hoteliers de St. Martin C/o Hotel Beach Plaza Baise de Marigot 97150 ST. MARTIN Tel: 590-87-87-00 Fax: 590-87-18-87 St. Kitts and Nevis Hotel & Tourism Association P. O. Box 438, Liverpool Row Basseterre ST. KITTS Tel: 869-465-5304 Fax: 869-465-7746 St. Vincent & The Grenadines Hotel Association P.O. Box 384 Kingstown ST. VINCENT Tel: 784-458-4379 Fax: 784-456-4456 St. Maarten Hospitality & Trade Association P.O. Box 486 Philipsburg ST. MAARTEN Tel: 599-5-20108 Fax: 599-5-20107 E-Mail: shta@megatropic.com Turks & Caicos Hotel & Tourism Association P.O. Box 150, Design House Provo TURKS & CAICOS Tel: 649-941-3239 Fax: 649-941-3238 E-Mail: salem@Caribsurf.com 76 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix E Hotel & Tourism Associations Cont’d St. Thomas/St. John Hotel Association P. O. Box 2300 ST. THOMAS US VIRGIN ISLANDS, 00803 Tel: 340-774-6835 Fax: 340-774-4993 Website: www.st.thomas.com Trinidad & Tobago Hotel & Tourism Association P.O. Box 243 Unit “B” 36 Scott Bushe Street Port of Spain, TRINIDAD Tel: 868-624-3928 Fax: 868-627-4516 E-Mail: hotelassoc@wow.net 77 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix F CTO Chapters Linda Christian-Clarke Barbados Tourism Authority Harbour Road P.O. Box 242 Bridgetown BARBADOS Tel: 246 426-2723 Fax: 246 426-4080 Siddiqui Sylvester Astral Travel The Carenage St. George’s GRENADA Tel: 473 440-5127 / 473 440-5180 Fax: 473 440-5466 Anne Saunders Bon Voyage Travel Services Ltd. 7 Lady Musgrave Road Kingston 5 JAMAICA Tel: 876 978-5474 Fax: 876 978-5473 Gerard Bergasse Carib Travel Agency 9211 Brazil Street Castries ST. LUCIA Tel: 758 452-2351 Clarita Richards Kantours Bird Rock Road Basseterre ST. KITTS AND NEVIS Tel: 869 465-3054 Fax: 869 465-4325 78 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix G Airlines Operating Intra-regionally Bahamas Air (800) 222-4262 American Airlines (800) 433-7300 BWIA (800) 538-2942 Air Jamaica (800) 523-5585 Island Air (800) 444-9904 Island Express (954) 359-0380 Nassau-Par. Island Express (800) 722-4262 American Eagle (809) 497-2643 Win Air (809) 775-0183 LIAT (1974) Ltd. (809) 465-2286 Air Martinique 011-(596) 42-16-60 Air Aruba (800) 882-7822 Air Calypso 011 (590) 29-46-00 Air Caribbean (473) 444-1475 Air Guadeloupe 011- (590) 82-47-00 Air St. Barts 011 – (590) 27-61-90 ALM Antillean Airlines (800) 327-7230 Island Air (345) 949-5252 79 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix G Airlines Operating Intra-regionally Cont’d Aero Postale (246) 431-0540 Caribbean Clipper Airways (268) 462-0323 Carib Aviation (Antigua) (268) 462-3147 Helen Air (758) 453-2777 (800) 744-4353 Guyana Airways (800) 242-4210 Nevis Express (268) 469-9755 Mustique Airways (246) 428-1638 Suriname Airways (800) 327-6864 St. Vincent & Grenadines Air (784) 457-5124 Trans Island Air (246) 418-1650 80 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix H Public Holidays in 1999 ANGUILLA New Year’s Day Good Friday Easter Monday Labour Day Whit Monday Anguilla Day Queen's Birthday August Monday August Tuesday Constitution Day Separation Day Christmas Day Boxing Day 1-Jan 2-Apr 5-Apr 3-May 24-May 31-May 5-Jun 2-Aug 5-Aug 7-Aug 19-Dec 25-Dec 26-Dec ANTIGUA & BARBUDA New Year’s Day Good Friday Easter Monday Labour Day Whit Monday CARICOM Day Carnival Monday Carnival Tuesday Independence Day Christmas Day Boxing Day 1-Jan 2-Apr 5-Apr 3-May 24-May 5-Jun 2-Aug 3-Aug 1-Nov 25-Dec 26-Dec ARUBA New Year’s Day Betico Croes' Birthday Carnival Monday National Anthem & Flag Day Good Friday Easter Monday Coronation Day Labour Day Ascension Day Christmas Day Boxing Day 1-Jan 25-Jan 23-Feb 18-Mar 2-Apr 5-Apr 30-Apr 3-May 21-May 25-Dec 26-Dec 81 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix H Public Holidays in 1999 Cont’d THE BAHAMAS New Year’s Day Good Friday Easter Monday Whit Monday Labour Day Independence Day Emancipation Day Discovery Day Christmas Day Boxing Day 1-Jan 2-Apr 5-Apr 24-May 4-Jun 10-Jul 2-Aug 12-Oct 25-Dec 26-Dec BARBADOS New Year’s Day Errol Barrow Day Good Friday Easter Monday Heroes Day Labour Day Whit Monday Emancipation Day Kadooment Day United Nations Day Independence Day Christmas Day Boxing Day 1-Jan 21-Jan 2-Apr 5-Apr 28-Apr 1-May 24-May 1-Aug 2-Aug 4-Oct 30-Nov 25-Dec 26-Dec BELIZE New Year’s Day Baron Bliss Day Good Friday Holy Saturday Easter Monday Labour Day Sovereign’s / CARICOM Day St. George's / National Day Independence Day Pan American / Columbus Day Garifuna Settlement Day Christmas Day Boxing Day 1-Jan 9-Mar 2-Apr 3-Apr 5-Apr 1-May 3-Jul 10-Sep 21-Sep 12-Oct 19-Nov 25-Dec 26-Dec 82 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix H Public Holidays in 1999 Cont’d BRITISH VIRGIN ISLANDS New Year’s Day Commonwealth Day Good Friday Easter Monday Queen's Birthday Territory Day Festival Monday Festival Tuesday Festival Wednesday St. Ursula's Day Birth. Of the Herito the Throne Christmas Day Boxing Day 1-Jan 9-Mar 2-Apr 5-Apr 13-Jun 1-Jul 3-Aug 4-Aug 5-Aug 21-Oct 16-Nov 25-Dec 26-Dec CAYMAN ISLANDS New Year’s Day Ash Wednesday Good Friday Easter Monday Discovery Day Queen's Birthday Constitution Day Remembrance Day Christmas Day Boxing Day 1-Jan 17-Feb 2-Apr 5-Apr 18-May 15-Jun 6-Jul 9-Nov 25-Dec 26-Dec CUBA Liberation Day Labour Day Revolution Days Wars of Independence Day Christmas Day 1-Jan 3-May 25 to 27-Jul 10-Oct 25-Dec CURAÇAO & NETHERLAND ANTILLES* New Year’s Day Good Friday Easter Monday Carnival Queen's Birthday Labour Day Ascension Day St. Maarten Day Christmas Day Boxing Day 1-Jan 2-Apr 5-Apr 29-Apr to 2-May 30-Apr 1-May 15-May 11-Nov 25-Dec 26-Dec * Netherland Antilles - Saba, St. Eustatius, Bonaire, Philipsburg 83 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix H Public Holidays in 1999 Cont’d DOMINICA New Year’s Day Carnival Monday Carnival Tuesday Good Friday Easter Monday Labour Day Whit Monday August Monday Independence Day Community Day of Service Christmas Day Boxing Day 1-Jan 15-Feb 16-Feb 2-Apr 5-Apr 1-May 24-May 2-Aug 3-Nov 4-Nov 25-Dec 26-Dec DOMINICAN REPUBLIC New Year’s Day Feast of the Three Kings Virgin of Altagraci Duarte's Day Good Friday Corpus Christi Restoration Day Our Lady of Mercedes Columbus Day All Saints Day Constitution Day Christmas Day 1-Jan 6-Jan 21-Jan 27-Feb 2-Apr 3-Jun 16-Aug 24-Sep 12-Oct 1-Nov 6-Nov 25-Dec GRENADA New Year’s Day Independence Day Good Friday Easter Monday Labour Day Whit Monday Corpus Christi Emancipation Day / August H/Day Carnival Monday Carnival Tuesday Thanksgiving Day Christmas Day Boxing Day 1-Jan 7-Feb 2-Apr 5-Apr 1-May 1-Jun 3-Jun 3-Aug 10-Aug 11-Aug 25-Oct 25-Dec 26-Dec 84 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix H Public Holidays in 1999 Cont’d GUADELOUPE New Year’s Day Lenten Carnival Good Friday Easter Monday Labour Day Armistice Day of 1945 End of Slavery Day National Day Assumption Day All Saints' Day Armistice Day of 1918 Christmas Day 1-Jan 23 to 24-Feb 2-Apr 5-Apr 1-May 8-May 27-May 14-Jul 15-Aug 1-Nov 11-Nov 25-Dec GUYANA New Year’s Day Republic Day / Mashramani Phagwah Good Friday Easter Monday Labour Day CARICOM Day Emancipation Day Eid-ul-Azah Youman Nabi Christmas Day Boxing Day 1-Jan 23-Feb As Decreed 2-Apr 5-Apr 1-May 3-Jul 2-Aug As Decreed As Decreed 25-Dec 26-Dec HAITI New Year’s Day Ancestor's Day Good Friday Labour Day Flag Day Assumption Day Dessalines Day All Saints Day All Souls Day Battle of Vertieres Day Discovery Day Christmas Day 1-Jan 2-Jan 2-Apr 3-May 18-May 15-Aug 17-Oct 1-Nov 2-Nov 18-Nov 5-Dec 25-Dec 85 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix H Public Holidays in 1999 Cont’d JAMAICA New Year’s Day Ash Wednesday Good Friday Easter Monday Labour Day Independence Day Heroes Day Christmas Day Boxing Day 1-Jan 17-Feb 2-Apr 5-Apr 24-May 7-Aug 16-Oct 25-Dec 26-Dec MARTINIQUE New Year’s Day Carnival Monday & Tuesday Ash Wednesday Good Friday Easter Monday Labour Day 1945 Victory Day Ascension Day Abolition of Slavery Whit Monday Bastille Day (National Day) Assumption Day All Saints Day All Souls Day Armistice Day Christmas Day 1-Jan 23 to 24-Feb 17-Feb 2-Apr 5-Apr 1-May 8-May 21-May 22-May 1-Jun 14-Jul 15-Aug 1-Nov 2-Nov 11-Nov 25-Dec MEXICO New Year’s Day Constitution Day Benito Juarez Birthday Easter (Thurs. - Sun) Labour Day Independence day Columbus Day All Souls' Day Anniversary of the Revolution Day of Our Lady of Guadeloupe Christmas Day Boxing Day 1-Jan 5-Feb 21-Mar 1 to 4- Apr 1-May 16-Sep 12-Oct 2-Nov 20-Nov 12-Dec 25-Dec 26-Dec 86 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix H Public Holidays in 1999 Cont’d MONTSERRAT New Year’s Day St. Patrick's Day Good Friday Easter Monday Labour Day Whit Monday August Monday Christmas Day Boxing Day Festival Day 1-Jan 17-Mar 2-Apr 5-Apr 3-May 24-May 2-Aug 25-Dec 26-Dec 31-Dec PUERTO RICO New Year’s Day Epiphany Eugenio M. De Hostos Birthday Martin Luther's King's Birthday Presidents' Day Emancipation Day Good Friday Jose de Diego's Birthday Mother's Day Memorial Day Father's Day U.S. Independence Day Luis Munoz Rivera's Birthday Constitution Day Jose Celso Barbosa's Birthday Labour Day Columbus Day Veteran’s Day Discovery of Puerto Rico Day Thanksgiving Day Christmas Day 1-Jan 6-Jan 12-Jan 19-Jan 16-Feb 22-Mar 2-Apr 21-Apr 10-May 25-May 21-Jun 4-Jul 21-Jul 25-Jul 27-Jul 1-Sep 12-Oct 9-Nov 19-Nov 25-Oct 25-Dec 87 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix H Public Holidays in 1999 Cont’d ST. KITTS AND NEVIS New Year’s Day Carnival Day Good Friday Easter Monday Labour Day Whit Monday August Monday Independence Day Christmas Day Boxing Day 1-Jan 2-Jan 2-Apr 5-Apr 1-May 23-May 2-Aug 19-Sep 25-Dec 26-Dec ST. LUCIA New Year’s Day New Years Holiday Carnival Independence Day Good Friday Easter Sunday Easter Monday Labour Day Whit Monday 1-Jan 2-Jan 23 to 24-Feb 22-Feb 2-Apr 4-Apr 5-Apr 1-May 18-May ST. LUCIA Cont’d Corpus Christi Emancipation Day Thanksgiving Day National Day Christmas Day Boxing Day 28-May 3-Aug 6-Oct 13-Dec 25-Dec 26-Dec ST. VINCENT & THE GRENADINES New Year’s Day Discovery & National Heroes Day Good Friday Easter Monday May Day Whit Monday CARICOM Day Carnival Tuesday August Monday Independence Day Christmas Day Boxing Day 1-Jan 22-Jan 2-Apr 5-Apr 4-May 18-May 6-Jul 7-Jul 3-Aug 27-Oct 25-Dec 26-Dec 88 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix H Public Holidays in 1999 Cont’d SURINAME New Year’s Day Good Friday Easter Monday Labour Day Emancipation Day Independence Day Christmas Day Boxing Day New Years Eve 1-Jan 2-Apr 5-Apr 3-May 1-Jul 25-Nov 25-Dec 26-Dec 31-Dec TRINIDAD & TOBAGO New Year’s Day Spiritual Baptist Day Liberation Shouter Day Good Friday Easter Monday Indian Arrival Day Corpus Christi Labour Day Emancipation Day Independence Day Christmas Day Boxing Day 1-Jan 30-Mar 30-Mar 2-Apr 5-Apr 30-May 11-Jun 19-Jun 1-Aug 31-Aug 25-Dec 26-Dec TURKS & CAICOS New Year’s Day Commonwealth Day Good Friday Easter Monday National Heroes Day Queen's Birthday Emancipation Day National Youth Day Columbus Day International Human Rights Day Christmas Day Boxing Day 1-Jan 9-Mar 2-Apr 5-Apr 26-May 14-Jun 2-Aug 26-Sep 13-Oct 25-Oct 25-Dec 26-Dec 89 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix H Public Holidays in 1999 Cont’d U.S. VIRGIN ISLANDS New Year’s Day Three King's Day Martin Luther's King's Birthday Presidents' Day Holy Thursday Good Friday Easter Monday Children's Parade / Adult's Parade Memorial Day Organic Act Day VI Emancipation Day Independence Day Hurricane Supplication Day Labour Day Columbus Day VI Thanksgiving Day D. Hamilton Jackson Day Election Day Veteran's Day Christmas Day Boxing Day 1-Jan 6-Jan 19-Jan 16-Feb 1-Apr 2-Apr 5-Apr 24 to 25-Apr 25-May 15-Jun 3-Jul 4-Jul 27-Jul 7-Sep 12-Oct 19-Oct 2-Nov 3-Nov 9-Nov 25-Dec 26-Dec VENEZUELA New Year’s Day Carnival Easter (Holy Week) Labour Day Battle of Carabobo Bolivar's Birthday Columbus Day Christmas Day 1-Jan 27 to 28-Feb 1 to 5-April 1-May 24-Jun 24-Jul 12-Oct 25-Dec 90 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix I Festivals and Cultural Events ANGUILLA March May Moonsplash 99 - musical concert Anguilla Day Annual Culinary Competition International Arts Festival Summer Festival Boat Races at Blowing Point Boat Races at Island Harbor Christmas Fair July August December ANTIGUA & BARBUDA January February April Windsurfing Winter Competition Grand Prix Regatta, Jolly Harbour Annual Sailing Week Classic Regatta Department of Tourism Model Boat Race Antigua Tennis Week Sports Fishing Tournament International Anglican Food Fair Annual Summer Festival Carnival Celebrations Carnival Heritage (National Dress) Day Nicholsons Boat Show and Marine Trade Fair May July August October December ARUBA January Betico Croes Day Calypsonian Contest and Roadmarch Contest Start of Carnival Carnival Monday, (Official Holiday) Carnival Parade (San Nicolaas) Carnival Queen Election Childrens Parade (Noord) Childrens Parade (Oranjestad) Childrens Parade (Santa Cruz) Grand Carnival Parade Lightning Parade Old Mask Parade and Burning of King Momito Old Mask Parade and Burning of King Momo February 91 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix I Festivals and Cultural Events Cont’d ARUBA CONT’D April May June July September October November December 39th Annual 10 KM Boulevard Race Bartenders Contest Queens Day/Golf Tournament Summer Jam International Kite Festival International Soccer Tournament Dera-Gai (St. Johns Day – festival of celebration) Final Dera-Gai Championship (Folk dance competitions) Hi-Winds Pro/AM World Challenge Windsurfing Festival Perrier 500 Divers Reef Care Project Mundialito International Horse Show 1999 Deep Sea Fishing Tournaments International Dance and Theatre Festival International Catamaran Regatta Saint Nicolaas Day BAHAMAS January February March New Year's Day Junkanoo Parade Abaco, Second Annual Wahoo Fishing Championships Andros Island, Yoga Retreat New Year’s Day Junkanoo Parade Staniel Cay New Year’s Day Cruising Regatta Annual Ebony Fashion Fair Annual New Year’s Day Sailing Regatta Annual Quilt Show The Polar Bear Swim Annual Farmers Cay Festival Nassau Race Week Annual Valentine Massacre Regatta Davis Cup Round One Annual Seashell Awards Banquet Annual Pinetree Stables Show Annual Dog Show & Obedience Trials Annual National Youth Choir Performance The Kalik 7-A-Side Rugby Tournament 92 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix I Festivals and Cultural Events Cont’d BAHAMAS CONT’D April May June July August September October December Abaco Beach Resort Billfish Bash Bimini and Family Island Regatta Long Island Regatta South Abaco Championship GBI Best Ball Championship Golf Abaco, 12th Annual Penny Turtle Billfish Ball Abaco, Bertram-Hatteras Shoot-Out Annual Caribbean Music Fest Billfish Championship Summer Boating Fling/Flotilla Eluthera Pineapple Festival Grand Bahama Island, Bahamas: 5th Annual Sailing Regatta Independence Day (Public Holiday) National Amateur Championship Summer Boating Fling/Flotilla Cat Island Regatta Summer Boating Fling/Flotilla Summer Boating Fling/Flotilla Annual Jazz and Blues Festival Grand Bahama Island, GBI Amateur and Match Play Championship Annual Atlantis Superboat Challenge Nicholls Town Regatta & Homecoming International Cultural Weekend Christmas Under The Stars Lucayan Pro-Am Championship Annual New Plymouth Historical Cultural Week BARBADOS January February March Jazz Festival Mount Gay International Regatta Errol Barrow Day Professional Windsurfing Association Championship Holetown Festival Cricket - 3rd Test, West Indies vs. Australia Cricket – Barbados vs. Australia Holders Opera Season Vernal Equinox 93 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix I Festivals and Cultural Events Cont’d BARBADOS CONT’D April May June July August October November December Congaline Street Festival Cricket - One Day Internationals, West Indies vs. Australia Oistins Fish Festival Gospelfest Texaco All Stage Rally Mount Gay Regatta Crop Over Festival Harris Paints Regatta Aqua Splash Water Festival June Rally Bernard Sealy Body-Building Classic Sir Garfield Sobers International Schools Cricket Tournament Banks Barbados Hockey Festival Gullivers International Seniors Cricket Tournament Sea, Sun and Slams Bridge Tournament Fred Rumsey Cricket Festival International Surfing at the "Soup Bowl" Run Barbados 10k and Marathon Series United Barbados Open Golf Tournament BELIZE May August September October November Coconut Festival Sea & Air Festival St. George’s Caye Day Independence Celebrations Pan American Day Garifuna Settlement Day BONAIRE February April September October November December Carnival Starts Rincon Day Bonaire Day International Sailing Regatta Diving Festival Bari Festival 94 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix I Festivals and Cultural Events Cont’d BRITISH VIRGIN ISLANDS January March April May June July August October November December Caribbean Jazz Festival Laser and Rhodes 19 Midwinter Regatta The Governors Cup The Halyard Challenge (Yacht Club) Classics in the Atrium (musical series) Horticulture Society Annual Flower Show Lewmer Pursuit Race Sweethearts of the Caribbean ClassicYacht and Schooner Regatta Anegada Race Annual Jost Van Dyke Caribbean Music Festival Classic in the Atrium (musical series) Tides of March Sailing Regatta Spanish Towns Fishermans Jamboree Spring Music Fest Community College Chorale & Brass Ensemble Spring Regatta Virgin Gorda Easter Fest Advantage Racing Challenge Foxys Wooden Boat Regatta Maypole Race Bacardi Windsurfing Adventure Carib Cup Regatta Sand Castle Day Competition Annual North Sound Regatta Emancipation Festival Celebrations Firecracker 500 Race Anegada Days August Festival Days Interline Regatta William Thorton/Virgins Cup Annual Charter Yacht Society Boat Show Annual Defiance Day Regatta Annual Pro-Am Regatta Pussers Round Tortola Race Annual Womens Sailing Week Commodores Race (Yacht Race) Pussers Challenge (Yacht Race) Wilmerding Memorial Challenge 95 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix I Festivals and Cultural Events Cont’d CAYMAN ISLANDS January February March April May June October Caymanian Compass Fun Run Series Ceremonial Opening of Grand Court Texaco Annual Cross Island Relay CBS Valentines Mile Run Annual Mardi Gras Parade International Golf Tournament Pro-Am Annual Rotary Batabano Carnival Around The World at Rum Point #4 Batabano Street Parade CNCFs Cayfest Seaside Sailing Club Easter Boat Show International Fishing Tournament Air & Sea Show -- Aviation Week Annual Pirates Week Annual Turtle Release CURAÇAO January February March April May Carnival Childrens Tumba Festival International Sailing Regatta Piano Recital Teen Festival Tumba Festival "Lets Meet" Street Fair Childrens Carnival Parade International Sailing Regatta Grand Farewell Parade - End of Carnival Teen Carnival Parade Final Carnival Parade in Mao, Bonao and Salcedo International Blue Marlin Tournament International Drag Races International Open Tennis Tournament Piano Recital Sami Sail International Marine Naval Show International Underwater Festival and International Dive Week Open Monument Day 96 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix I Festivals and Cultural Events Cont’d CURAÇAO CONT’D June July August September October November December International Surfing Tournament World Cup Waterski Festival Drag Racing Competition Salsa Festival Festival of Modern Local Dances 12th Annual Jazz Festival Air Show Oktoberfest Curaçao 500 Coral Spawning New Zealand String Quartet Golden Artists Music Festival International Celebrity Golf Tournament Festival of Lights DOMINICAN REPUBLIC February March April June July December Carnival Starts Final Carnival Parade in Santo Domingo Bank of Nova Scotia Yacht Race "Los Cachuas" Carnival in Cabral Latin Music Festival Puerto Plata Cultural Festival Final Carnival Parade in Santo Domingo Santo Domingos Food and Merengue Festival Start of Puerto Platas Merengue Festival GRENADA January February March April International Triathlon La Source Sailing Festival Spice Island Billfish Tournament Carriacou Carnival Festival True Blue Inn Yacht Race International Food and Drink Festival St. Patrick's Day Fiesta Celebrations St. Barthélemy: Mi Carème Petite Martinique Regatta. 97 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix I Festivals and Cultural Events Cont’d GRENADA CONT’D May June July August September October November December St. Marks Fiesta Grenada Electricity Services Yacht Race Labour Day Celebrations Spice Jazz Festival Whitsuntide Games Fisherman's Birthday Celebrations Footloose and Outfitters International Yacht Race 34th Annual Carriacou Regatta La Source Yacht Race Venezuela Independence Yacht Race Grenadas Carnival Rainbow City Festival Yacht Club Race Thanksgiving Day Celebrations Yacht Club Race Yacht Race Carriacou Parang Festival Sailing Festival GUADELOUPE January February March April June August November La Fête des Rois St. Barthélemy: 15th Annual Music Festival Carnival Celebrations Mardi Gras Parades of Carnival St. Barthélemy: Carnival Negril Music Festival Crab Fest Fête de la Musique Fête des Cuisiniéres (Cooks Festival) Tour de la Guadeloupe (International Bicycle Race) St. Barthélemy: Festival of Gustavia St. Barthélemy: Festival of St. Barthélemy St. Barthélemy: Festival of St. Louis St. Barthélemy: Fête du Vent St. Barthélemy: 50th Anniversary of Le Select Bar St. Barthélemy: Swedish Marathon Race 98 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix I Festivals and Cultural Events Cont’d HAITI February July Carnival Ra Ra Limonade Plain du Nor Petit Goave Quanaminthe JAMAICA January February March April May June July August September Accompong Maroon Festival Annual National Exhibition Bob Marley Week Polo Exhibition Tournament Blue Mahoe Craft Fair and Beach Party Bob Marley Birthday Bash Hague Agricultural Show International Marathon Pineapple Cup Yacht Race Mi Carème Orchid Society Annual Spring Show 43rd Annual Orchid Special Show and Celebration Carnival Drax Hall Kite Festival Harmony Hall Easter Craft Sale Montego Bay Easter Regatta Negril Sprint Triathlon Portland Annual Flower Show Treasure Beach Off Road Triathlon Manchester Horticulture Show St. James Horticulture Show Ocho Rios Jazz Festival August Fair Negril Craft and Vendors Carnival International Horse Show and Polo Tournament Reggae Sunsplash (music festival) Reggae Sumfest (music festival) Falmouth Fishing Tournament Montego Bay Yacht Club Marlin Tournament 99 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix I Festivals and Cultural Events Cont’d JAMAICA CONT’D October November December All That Heritage and Jazz Discovery Bay Marlin Tournament James Bond Oracabessa Marlin Tournament Ocktoberfest Terra Nova Heritage Food Festival World Cup of Golf Qualifier Air Jamaica Jazz and Blues Festival Devon House Christmas Craft Fair MARTINIQUE January February March April May June July August November December La Fête des Rois Start of Carnival Reggae Sunsplash Carnival Dimanche Gras Mardi Gras International Sailing Week International Triathlon Competition Fetsival of the Sea Martinique Food Show Celebration of the Abolition of Slavery Le Mai de St-Pierre June Regattas Festival of Fort-de-France Cultural Nights Tour de la Martinique (International Bicycle Race) Cultural Festival Tour des Yoles Rondes (Sailing festival) Festival du Marin Half-Marathon International Fishing Tournament Art and Popular Traditions Exhibitions Fête du Conte( Story Telling and Theater in the Streets) International Jazz Festival Rum Festival 100 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix I Festivals and Cultural Events Cont’d MEXICO January February March April May June July August September October November December Año Nuevo Día de los Santos Reyes Fiesta de Enero Feast Day of de San Antonio de Abad Candlemas Día de la Constitución/Carnaval. Flag Day Mardi Gras Spring Equinox The Birthday of Benito Juárez Children's Day San Marcos National Fair Semana Santa Primero de Mayo Cinco de Mayo Mother's Day Navy Day Guelaguetza Eve of the Feast of the Assumption of The Virgin Mary Huamantla Annual State of the Union Día de Nuestra Señora Mexican Independence Day Día de la Raza Day of the Dead Mexican Revolution Day Día de Nuestra Señora de Guadalupe Festival of Radishes Las Posadas Christmas PUERTO RICO January February March Martin Luther King, Jr. Day, (Official Holiday) San Sebastian Street Festival Symphony Orchestra Season Concert Nautical Week National Coffee Festival San Blas de Illesca Marathon Annual Heineken Regatta 101 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix I Festivals and Cultural Events Cont’d PUERTO RICO CONT’D April May June July August September October November December Enrique Ramirez Marathon Mavi Carnival Symphony Orchestra Concert Memorial Day, Official Holiday Puerto Rico Heineken Annual Jazz Festival Country Fair Symphony Orchestra Virgin del Pozo Marathon Aibonito Flower Festival Casals Festival San Juan Bautista Day Independence Day, (Official Holiday) Constitution Day, (Official Holiday) International Billfish Tournament International Billfish Tournament Labor Day (Official Holiday) Columbus Day, (Official Holiday) National Plantain Festival Thanksgiving, (Official Holiday) Veterans Day, (Official Holiday) Discovery Day, Official Holiday Festival of Puerto Rican Music Festival of Typical Dishes Jayuya Indian Festival National Day of Bomba and Plena Symphony and Orchestra Concert. Bacardi Corporation Artisan's Fair Navidades International Offshore Cup (Speedboat races) Nutcracker Suite Ballet Womens Festival. 102 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix I Festivals and Cultural Events Cont’d ST. KITTS AND NEVIS January February April May June July August September December Carnival Last Lap (a parade of costumes and street dancing) Horse Races Nevis Tourism Week Good Friday Kite Flying Competition Caribbean Offshore Race St. Kitts International Triathlon St. Kitts Music Festival Culturama St. Kitts and Nevis: Horse Racing Heritage Festival Independence Week Of Activities Christmas Carol Fest ST. LUCIA February April May June August October November December St. Lucia Carnival Comedy Festival Earth Day - Soleil Leve Jazz Festival Fisherman's Feast Feast of St. Rose De Lima Feast of La Marguerite St. Lucia Billfishing Tournament St. Lucia: Jounen Kweyol Entenasyonnal International Creole Day Atlantic Rally for Cruisers Race Starts St. Lucia: St. Cecelias Day Atlantic Race for Cruisers (1st Yacht arrives). Country Festival Folk Festival National Dress Day Activities ST. MAARTEN January March April May Round The Island Long Distance Sailing Race Cruise Race Carnival Annual Guavaberry Regatta Annual Skå Congress Beefeater Womens Laser Regatta Open Laser Championship 103 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix I Festivals and Cultural Events Cont’d ST. MAARTEN CONT’D June July Billfish Tournament Body Building Competition Eastern Caribbean Body Building Championship Friendly Island Golf Tournament Kingdom Games ST. MAARTEN CONT’D September November Central American-Caribbean Body Building Championship Heineken Deep Sea Fishing Challenge Road Runners Run Around the Island Relay Run ST. VINCENT & THE GRENADINES March April June July December TRINIDAD & TOBAGO January February March April May Easterval Fishermen's Week Carnival Canovan Annual Regatta Nine Mornings Festival Carnival Activities Chutney Soca Monarch Preliminaries, Semifinals and Finals Cruiser Race Dinghy Racing Girl Pat to Grenada (Yachting event) Golf Open Championship at St. Andrews Golf Club Golf Open Championship Venue: Mount Irvine Golf Club Moonlight Cruise Carnival Activities Cruiser Race Dinghy Racing Phagua Hindu Festival National Flower Show Richard Waddell Memorial two-day Race "An Elegant Evening in the Courtyard" Carib Beer International Game Fishing Tournament Caribbean Windsurfing Championships Cruiser Race Dinghy Race La Divinia Pastora Festival Angostura Yachting World Regatta 104 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix I Festivals and Cultural Events cont’d TRINIDAD & TOBAGO CONT’D June July August September October November Presidents Cup Yachting Presidents Cup Yachting Hosay Muslim Cultural Festival Tobago Heritage Festival Raft About 99 (San FernandoYacht Club) Tobago Heritage Finale Santa Rosa Festival International Drag Racing Parang Festival The Festival of Rapso & The Oral Tradition 1999 Orchid Show School Steel Band Music Festival Ragin Rapso (The Festival of Rapso and Oral Traditions) Rapso Festival Divali Festival of Lights TURKS & CAICOS April May June July August September October November December Spring Garden Festival South Caicos Reggatta Queen's Official Birthday Celebrations Fun in the Sun Annual Billfish Tournament Festarama Provo Summer Festival MC Expo Grand Turk Fishing Tournament Cactusfest Youth Day Amateur Open Golf Championship Columbus Day Celebrations Remembrance Day Service Burning of Guy Fawkes Christmas tree Light Ceremony Anglican Church Bazaar Methodist Boxing Day Fair Dandamist 105 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix J Caribbean News Media Radio Anguilla Department of Information & Broadcasting The Valley ANGUILLA Tel: 264 497-2212 Fax: 264 497-5432 Heartbeat Radio P.O. Box 210 The Valley ANGUILLA Tel: 264 497-3354 Fax: 264 497-3909 All Island Cable Television Company P. O. Box 336 George Hill The Valey ANGUILLA Tel: 264 497-3600 Fax: 264 497-3602 Email: axacable@anguillanet.com Anguilla Life P. O. Box 109 Ultra Cool Bldg. The Valley ANGUILLA Tel: 264 497-3080 Fax: 264 497-2501 The Herald P.O. Box 483 The Valley ANGUILLA Tel: 264 497-3138 Fax: 264 497-8707 Email: abcarty@offshore.com.ai The Light P.O. Box 1373 Herbert Commercial Center The Valley ANGUILLA Tel: 264 497-5058 Fax: 264 497-5795 Email: thelight@anguillanet.com Antigua & Barbuda Broadcasting Service Ministry of Public Information Cross Street St. John’s ANTIGUA Tel: 268 462-0010 Fax: 268 462-4442 Email: govinfo@candw.ag Cable Television Space Data Electronics Ltd. P. O. Box 1536 St. John’s ANTIGUA Tel: 268 462-0346 Fax: 268 462-4211 ZDK Radio – 100AM/99FM P.O. Box Redcliffe Street St. John’s ANTIGUA Tel: 268 462-1100 Fax: 268 462-4320 Email: images@candw.ag Z-Sun-FM P.O. Box 3100 St. John’s ANTIGUA Tel: 268 462-1912 Fax: 268 462-4320 Email: images@candw.ag 106 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix J Caribbean News Media Cont’d The Antigua Sun P. O. Box W 263 Woods Centre Suite 9 St John’s ANTIGUA Tel: 268 480-5960 Fax: 268 480-5984 Email: antiguasun@candw.ag The Daily Observer P.O. Box 1318 St. John’s ANTIGUA Tel: 268 480-1750 Fax: 268 480-1757 The Outlet McKinnons P.O. Box 493 St. John’s ANTIGUA Tel: 268 462-4453 Fax: 268 462-0438 The Worker’s Voice North Street St. John’s ANTIGUA Tel: 268 462-4453 Fax: 268 462-0438 TeleAruba Pos Chiquito P.O. Box 392 Oranjestad ARUBA Tel: 011 297-85-7302 Fax: 011 297-85-1683 ABC-Aruba Broadcasting Company L. G. Smith Blvd. Royal Plaza Suite 225 P. O. Box 5040 Oranjestad ARUBA Tel: 011 297-83-8150 Fax: 011 297-83-8750 Email: 15atv@setarnet.aw Broadcasting Corporation of the Bahamas Third Terrace East P.O. Box N-1347 Centreville Nassau THE BAHAMAS Tel: 242 322-4623 Fax: 242 322-3924 Email: bcbcorp@mail.bahamas.net.bs Cool 96 FM Radio P.O. Box F-40773 Freeport Grand Bahama THE BAHAMAS Tel: 242 352-7440 Fax: 242 352-8709 107 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix J Caribbean News Media Cont’d Love 97 FM Radio Jones Communication Co. Ltd. P. O. Box N-3909 Nassau THE BAHAMAS Tel: 242 356-2555 Fax: 242 356-72563 Email: love97@batelnet.bs More 94.9 FM Carmichael Rd. P.O. Box N-7030 Nassau THE BAHAMAS Tel: 242 361-2447 Fax: 242 361-2448 Email: galen@batelnedt.bs 100 Jamz FM Radio Tribune Radio Ltd. P.O. Box N-3207 Nassau THE BAHAMAS Tel: 242 328-4771 Fax: 242 356-5343 Freeport News P.O. Box F-40007 Cedar Street Freeport Grand Bahamas THE BAHAMAS Tel: 242 352-8321 Fax: 242-351-3449 The Bahama Journal P. O. Box N-8610 East Street North Media House Nassau THE BAHAMAS Tel: 242 325-3082 Fax: 242 325-3996 Email: love97@batelnet.bs The Punch Punch Publications Ltd. P.O. Box N-4081 Farrington Rd Nassau THE BAHAMAS Tel: 242 322-7112 Fax: 242 323-5268 Nassau Guardian The Nassau Guarding (1944) Ltd. P.O. Box N-3011 Nassau THE BAHAMAS Tel: 242-323-5654 Fax: 242 325-3379 Email: nasprod@batelnet.bs The Abaconian P.O. Box AB-20551 Marsh Harbour Abaco THE BAHAMAS Tel: 242 367-2677 Fax: 242 267-3677 Caribbean Broadcasting Union Wilkins Lodge Two Mile Hill St. Michael BARBADOS Tel: 246 430-1000 Fax: 246 429-2171 Email: cbusat@caribsurf.com Caribbean News Agency Culloden View Beckles Road St. Michael BARBADOS Tel: 246 429-2903 Fax: 246 429-4355 Email: cana@sunbeach.net 108 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix J Caribbean News Media Cont’d Barbados Broadcasting Service Astoria St. George BARBADOS Tel: 246 437-9550 Fax: 246 437-9554 Barbados Rediffusion Service Ltd. River Road Bridgetown BARBADOS Tel: 246 430-7300 Fax: 246 426-5377 Caribbean Broadcasting Corporation Pine St. Michael BARBADOS Tel: 246 429-2041 Fax: 246 429-4795 Email: cbc@caribnet.net The Nation Newspaper Nation Publishing Co. Ltd. Fontabelle St. Michael BARBADOS Tel: 246 430-5400 Fax: 246 427-6968 Email: nationnews@sunbeach.net The Barbados Advocate P.O. Box 230 Fontabelle St. Michael BARBADOS Tel: 246 434-2000 Fax: 246 434-2020 Email: advocate@sunbeach.net The Broadstreet Journal Hoyos Publishing Inc. Letchworth Complex The Garrison Christ Church BARBADOS Tel: 246 437-8770 Fax: 246 437-8772 Email: bsj@sjds.net Caribbean Week Caribbean Communications Inc. Lefferts Place River Road St. Michael BARBADOS Tel: 246 436-1903/03/05/06 Fax: 246 436-1904 Email: cweek@sunbeach.net Broadcasting Corporation of Belize Albert Catthouse Building Corner Regent & Bishop Streets P.O. Box 89 Belize City BELIZE Tel: 011 501-2-72468 Fax: 011 501-2-75040 Email: RBGold@BTL.NET Great Belize Productions Ltd. 17 Regent Street P.O. Box 679 Belize City BELIZE Tel: 011 501-2-73146 Fax: 011 501-2-74936 Email: gbtv@btl.net Radio Belize Belize City BELIZE Tel: 011 501-2-77246 Fax: 011 501-2-70781 109 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix J Caribbean News Media Cont’d Love FM 33 Freetown Road Belize City BELIZE Tel: 011 501-2-32098 Fax: 011 501-2-30529 Cayman Islands Government – Dept. of Broadcasting P.O. Box 1110 GT Grand Cayman CAYMAN ISLANDS TEL: 345 949-7799 FAX: 345 949-6536 Cayman Christian Television P.O. 964 GT Grand Cayman CAYMAN ISLANDS Tel: 345 949-2427 Heaven 97 P. O. Box 31481 SMB GKF Building Industrial Park Grand Cayman CAYMAN ISLANDS Tel: 345 945-2797 Fax: 345 945-2707 Z99 FM P.O. Box 301110 SMB Grand Cayman CAYMAN ISLANDS Tel: 345 949-1106 Fax: 345 949-1106 Cayman Free Press P.O. Box 1365 Grand Cayman CAYMAN ISLANDS Tel: 345 949-5111 Fax: 345 949-7033 Cayman Horizons Progressive Publications Ltd. P.O. Box 764 GT Grand Cayman CAYMAN ISLANDS Tel: 345 949-5780 Fax: 345 949-7674 Email: horizons@candw.ky Local Rhythm A & R Production P.O. Box 552 GT Grand Cayman CAYMAN ISLANDS Tel: 345 945-1502 Email:supernil@candw.ky Tourist Publications P. O. Box 1544 GT Grand Cayman CAYMAN ISLANDS Tel: 345 949-5577 Fax: 345 949-7538 Cuba Institute of Radio and Television Calle 23 #258 Vedado Habana CUBA Tel: 011 537-786160 Fax: 011 537-333408 110 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix J Caribbean News Media Cont’d Netherlands Antilles Television Berg Arrarat Z/N P.O. Box 415 Willemstad CURAÇAO Tel: 011 599-9-461-1288 Fax: 011 599-9-461-4138 Email: Telecur@IBM.net Dominica Broadcasting Corporation Victoria Street Roseau DOMINICA Tel: 767 448-3282-3/4302 Fax: 767 448-2918 Email: dbsradio@dbsradio.com Kairi FM Island Communications Corp. Ltd. P. O. Box 931 Roseau DOMINICA Tel: 767 448-7331 Fax: 767 448-7332 Email: kairifm@cwdom.dm The Chronicle Wall House P.O. Box 1724 Roseau DOMINICA Tel: 767 448-6661 Fax: 767 448-0047 Marpin Television Company Ltd. P.O Box 2381 Great Malborough Street Roseau DOMINICA Tel: 767 448-4107 Fax: 767 448-2965 Email: manager@marpin.dm The Tropical Star P. O. Box 353 Roseau DOMINICA Tel: 767 448-4634 Fax: 767 448-5984 Grenada Broadcasting Network Ltd. P. O. Box 535 Morne Jaloux St. Georges GRENADA Tel: 473 444-5521/2 (TV) 440-3033/2446 (Radio) Fax: 473 444-5054 (TV) 440-4180 (Radio) Email: gbn@caribsurf.com Grenada Today St. John’s Street P. O. Box 142 St. George’s GRENADA Tel: 473 440-4401 Fax: 473 440-6592 Email: gtodayy@caribsurf.com The Grenadian Voice Melville Street P. O. Box 3 St. Georges GRENADA Tel: 473 440-3983 Fax: 473 440-4117 VS. FM Radio Marrast Hill St. Georges GRENADA Tel: 473 440-6421 Fax: 473 440-6220 111 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix J Caribbean News Media Cont’d Guyana Broadcasting Corporation Broadcasting House 44 High Street Werke-en-rust Georgetown GUYANA Tel: 011 592-2-5873462691/58025 Fax: 011 592-2-58756 Guyana Television Broadcasting Co. Ltd. Homestretch Ave. Georgetown GUYANA Tel: 011 592-2-71566 Fax: 011 592-2-62253 Email: gmgtv@sdnp.org.gy Stabroek News Guyana Publications Ltd. 46-47 Robb Street Lacytown GUYANA Tel: 011 592-2-72824 Fax: 011 592-2-54637 Email: starbroeknews@stabroeknews.com Vieira Communications Ltd. 301 Church St. South Cummingburg Georgetown GUYANA Tel: 011 592-2-55753/69921 Fax: 011 592-2-55752 RHM Television Service Lot 1 Croal Street Georgetown GUYANA Tel: 011 592-2-72317/81591 Fax: 011 592-2-57218 Email:mckay@guyana.net.gy Agence Haitienne De Presse (AHP) Rue Fernand 6, Port-au-Prince HAITI Tel: 011 509-45-7222 Fax: 011 509-45-5836 Email: ahp@haitiworld.com Little Rock TV Station 67 Wryman’s Erven New Amsterdam Berbice GUYANA Tel: 011 592-3-3758/4758/4445 Fax: 011 592-3-4446 Telehaiti Societe Haitienne de Television Par Satellites S.A. Blvd Harry Truman Port-au-Prince HAITI Tel: 011 509-22-3000 Fax: 011590-22-9140 Email: telhaiti@acn2net CVM Television Ltd. Blaise Industrial Park 69 Constant Spring Road Kingston 10 JAMAICA Tel: 876 931-9400-3 Fax: 876 931-9417 Email: manager@cvmtv.com Financial Times 5 Caribbean Ave. Trafalgar Park Kingston 10 JAMAICA Tel: 876 926-4185 Fax: 876 921-5329 112 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix J Caribbean News Media Cont’d Independent Radio Co. Ltd. 6 Bradley Ave. P. O. Box 370 Kingston 10 JAMAICA Tel: 876 968-4880-2 Fax: 876 968-9165 Irie FM Coconut Grove P.O. Box 282 Ocho Rios St. Ann JAMAICA Tel: 876 974-5043 Fax: 876 974-5943 Jamaica Broadcasting Corporation 5-9 South Odeon Ave Kingston 10 JAMAICA Tel: 876 926-7995 Fax: 876 906-4667 Klas Radio 40B Halfway Tree Road Kingston 10 JAMAICA Tel: 876 962-2002 Fax: 876 962-2004 Radio Jamaica Ltd. P. O. Box 23 32 Lyndhurst Rd Kingston 5 JAMAICA Tel: 876 926-1100-9 Fax: 876 929-7467 Email: rjr@raiojamaica.com Super Supreme Television 3-5 South Odeon Ave Kingston 10 JAMAICA Tel: 876 926-5620-9 Fax: 876 929-1029 Email: rjr@radiojamaica.com The Gleaner The Gleaner Co. Ltd. 7 North Street P.O. Box 40 Kingston JAMAICA Tel: 876 922-3400 Fax: 876 922-6223 Email: feedback@jamaica- Sunday Herald 86 Hagley Park Road Kingston 10 JAMAICA Tel: 876 901-5022/5029 Fax: 876 937-7314 Email: chriskay@cwjamaica.com Jamaica Observer 2 Fagan Ave. Kingston 8 JAMAICA Tel: 876 931-7130 Fax: 876 931-7842 Email: systems@jamaicaobserver.com Jampress 3 Chelsea Ave. Kingston JAMAICA Tel: 876 929-6711 113 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix J Caribbean News Media Cont’d RFO (Martinique) La Clairiere BP 662 9762-Forte de France MARTINIQUE Tel: 011 596-595-200 Fax: 264 497-5432 Sun FM Boulevard Chevalier Sainte Marthe 97800-Fort de France MARTINIQUE Tel: 011 596 63 0897 Fax: 011 596 60 1954 France Antilles Place Francois Mitterand 97800 Fort de France MARTINIQUE Tel: 011 596 73 5265 Fax: 011 596-70 1582 Antilla Jambette Beusejour 97800 Fort de France MARTINIQUE Tel: 011 596 73 5265 Fax: 011 596 70 1582 Martinique TV Cable Zone de la Jambette 97232 LP Lampntin MARTINIQUE Tel: 011 596 50 5437 Fax: 011 596 1502 Email: mtvcable@cgit.com ATV 25 Avenue de Arawaks 97200 Fort de France MARTINIQUE Tel: 011 596 75 4444/6629 Fax: 011 596 75 5565 Radio Montserrat Sweeney’s P. O. Box 52 Nixon’s MONTSERRAT Tel: 664 491-2885 Fax: 664 491-9250 ACM Publishing COSC Business Services Bureau Prince William Street Charlestown NEVIS Tel: 869 469-5466 Fax: 869 469-5938 114 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix J Caribbean News Media Cont’d St. Kitts and Nevis Observer Government Road Charlestown NEVIS Tel: 869 469-5907 Fax: 869 469-5891 Email: obsernv@caribsurf.com Von Radio Von Radio NEVIS Tel: 869 469-1616 Fax: 869 469-5329 Cablevision C/o Cable & Wireless P. O. Box 111 Bridge Street Castries ST. LUCIA Tel: 758 453-9000 Fax: 758 453-9701 ZIZ Radio & Television Springfield P.O. Box 331 Basseterre ST. KITTS Tel: 869 465-2621-2 Fax: 869 465-5624 Daher Broadcasting Service P.O. Box 1623 Vigie Castries ST. LUCIA Tel: 758 453-2705/2768 Fax: 758 452-3544 Gem Radio John Compton Highway P.O. Box 1146 Castries ST. LUCIA Tel: 758 451-6400 Fax: 758 452-2633 Email: turner@gemradio.com Helen Television System P. O. Box 621 Morne Fortune Castries ST. LUCIA Tel: 758 452-2693 Fax:: 758 453-1737 Email: hts@candw.lc Radio 100 Helen FM P. O. Box 621 Morne Fortune Castries ST. LUCIA Tel: 758 452-2693 Fax: 758 453-1737 Radio Caribbean International Radio Caribbean (1982) Ltd. 11 Mongiraud St., P. O. Box 121 Castries ST. LUCIA Tel: 758 452-2590 Fax: 758 452-2637 St. Lucia Broadcasting Corporation P. O. Box 660 The Morne Castries ST. LUCIA Tel: 758 452-23367/7415/3959 Fax: 758 453-1568/0370 115 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix J Caribbean News Media Cont’d One Caribbean La Toc Highway P. O. Box 852 Castries ST. LUCIA Tel: 758 451-7378 Fax: 758 451-8963 The St. Lucia Mirror P. O. Box 1782 Castries ST. LUCIA Tel: 758 451-6181/6186 Fax: 758 451-6503 The Crusader 19 Louis St. Castries ST. LUCIA Tel: 758 452-2203 Fax: 758-452-1986 The Voice P. O. Box 104 Castries ST. LUCIA Tel: 758 452-2590 Fax: 758 453-1453 PJW-1 Great Bay Broadcasting Co. P. O. Box 1029 Philipsburg ST. MAARTEN Tel: 011 599-5-25789 Fax: 011 599-5-25791 St. Maarten Cable TV Johan Vermeerstreet #4 Madame Estate ST. MAARTEN Tel: 011 599-5-24361 Fax: 011 599-5-25284 The Chronicle Windward Publishing Co. Arch Rd. 25 Sucker Garden P.O. Box 43 Philipsburg, SXM ST. MAARTEN Tel: 011 599-5-25467 Fax: 011 599-5-25466 St. Marten Guardian Information N.V. P. O. Box 1046 Valun Building Philipsburg ST. MAARTEN Tel: 011 599-5-26022 Fax: 011 599-5-26043 The Herald Front Street #17 P.O. Box 828 Philipsburg ST. MAARTEN Tel: 011 599-5-25253 Fax: 011 599-5-25913 Email: snow@megatropic.com The Star Publishing Co P.O. Box 1146 Massade Industrial Estate Castries ST. LUCIA Tel: 758 450-7827 Fax: 758 450-8694 Email: starpub@candw.lc 116 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix J Caribbean News Media Cont’d PJD-2 & PJD-3 The Voice of St. Maarten Plaza 21 Backstreet P. O. Box 366 Philipsburg, SXM ST. MAARTEN Tel: 011 599 5-25773 Fax: 011 599-5-25778 National Broadcasting Corporation Richmond Hill P.O. Box 705 ST. VINCENT & THE GRENADINES Tel: 784 457-1111 Fax: 784 456-2749 St. Vincent & the Grenadines Broadcasting Corporation Dorsetshire Hill P. O. Box 617 Kingstown ST. VINCENT & THE GRENADINES Tel: 784 456-1078 Fax: 784 456-1015 Email: svgbc@caribsurf.com The Herald The Herald Ltd. Belmont Bequia ST. VINCENT & THE GRENADINES Tel: 784 457-3270 Fax: 784 457-3466 Email: herald@caribsurf.com The News P. O. Box 1078 Frenches Gate Kingstown ST. VINCENT & THE GRENADINES Tel: 784 456-2942 Fax: 784 456-2941 Email: thenews@caribsurf.com Surinaamse Televisie Stichting Letitia Vriesdelaan #5 P. O. Box 535 Paramaribo SURINAME Tel: 011 597-47-3100 Fax: 011 597-47-7216 Email: stvs@sr.net ATV-Telesur Adrianusstraat 55 Paramaribo SURINAME Tel: 011 597-40-4611 Fax: 011 597-40-2660 Central Radio 90.5 FM Suite #5 Valpark Shopping Plaza Valsyn TRINIDAD & TOBAGO Tel: 868 645-8081-4 Fax: 868 662-4309 Email: radio90@stt.net.tt 117 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix J Caribbean News Media Cont’d Music Radio 97 Telemedia Ltd. – Music Radio 97 4th Floor Long Circular Mall St. James TRINIDAD & TOBAGO Tel: 868 622-4124, 628-6397 Fax: 868 622-6693 Email: radio97@wow.net Caribbean Communications Network – TV6 Express House 35 Independence Square P. O. Box 1252 Port of Spain TRINIDAD & TOBAGO TEL: 868 627-8806(TV) 7463/1711 (RADIO) FAX: 868 627-2721 1451 (RADIO) Trinidad Broadcasting Co. Ltd. 22 St Vincent Street 2nd Floor Guardian Building Port of Spain TRINIDAD & TOBAGO Tel: 868 623-9202 Fax: 868 623-7865 International Communications Network 11A Maraval Rd. Port of Spain TRINIDAD & TOBAGO P. O. Box610 TTT Tel: 868 622-4141 Newsday 19-21 Chacon Street Port of Spain TRINIDAD & TOBAGO Tel: 868 623-4929-31, 624-5025, 625-8361 Fax: 868 625-8362 Email: Newsday@carib/link.net Radio Vision Ltd. 88-90 Abercomby St. Port of Spain TRINIDAD & TOBAGO Tel: 868 627-6937 Fax: 868 627-8223 Trinidad Guardian 22-24 St. Vincent Street P. O. Box 122 Port of Spain TRINIDAD & TOBAGO Tel: 868 623-8870 Fax: 868 625-7211 Email: letters@ttol.co.tt Independent Publishing Co. Ltd. 27 Chacon Street Port of Spain TRINIDAD & TOBAGO Tel: 868 625-4479, 4583-4, 5712, 62-SCOOP Fax: 868 625-4480 Email: independent@wow.net Trinidad Express Newspapers 35-37 Independence Square Port of Spain TRINIDAD & TOBAGO Tel: 868 623-1711 Fax: 868 625-8897 Email: express@trinidadexpress.com T & T News Centre C/o T & T News Centre Ltd. 9th Street and 9th Ave. Barataria TRINIDAD & TOBAGO Tel: 868 674-1692-5 Fax: 868 674-3228 Email: ttnews@opus.co.tt 118 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix J Caribbean News Media Cont’d Radio ZBVI P. O. Box 78 Road Town TORTOLA BRITISH VIRGIN ISLANDS Tel: 284 494-2250/2430/6994 Fax: 284 464-1139 Email: zbvi@caribsurf.com The Island Sun Sun Enterprises (BVI) Ltd. P. O. Box 21 Road Town TORTOLA BRITISH VIRGIN ISLANDS Tel: 284 494-2476 Fax: 284 494-3510 Email: issun@caribsurf.com The BVI Beacon Main Street P. O. Box 3030 Road Town TORTOLA BRITISH VIRGIN ISLANDS Tel: 284 494-3434 Fax: 284 494-6267 Email: bvibeac@caribsurf.com St. Thomas – St. John Cable TV Caribbean Communications Corp. One Beltjen Place ST. THOMAS U.S. VIRGIN ISLANDS 00801 Tel: 340 776-2150 Fax: 340 774-5029 Email: amartin@cabletv.vi St. Croix Avis P. O. Box 750 Christiansted ST. CROIX U.S. VIRGIN ISLANDS 00821 Tel: 340 773-2300 Fax: 340 773-5511 Email: stxavis@viavccess.net St. Croix Cable TV 4501 Estate Diamond Christiansted ST. CROIX U.S. VIRGIN ISLANDS 00801 Tel: 340 778-6701 Fax: 340 778-3129/5230 Email: jackwhite@viaacess.net Virgin Island Independent No. 40 Norre Gade Professional Bldg. Unit 17 ST. THOMAS U.S. VIRGIN ISLANDS 00801 Tel: 340 774-7576 Fax: 340 774-6886 Knight Quality Stations 13 Crown Bay Fill P. O. Box 305678 ST. THOMAS U.S. VIRGIN ISLANDS Tel: 340 776-1000 Fax: 340 776-5357 Email: knightvi@viacess.net 119 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix K Flight Route – Air Jamaica 120 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix L Flight Route – LIAT 121 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix M Flight Route – American Eagle 122 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix N Flight Route – Helen Air 123 @ Caribbean Tourism Organization Intra-Regional Travel Market Study Appendix O Flight Route – Air ALM 124