Enthusiastic Response to Customer Essay Competition
“A Towngas Story”
(18 November 2002)
Hong Kong and China Gas Company (Towngas) organised
for the first time a Chinese essay competition for its cutsomers in order to promote
quality culture of Towngas, to enhance customers’ understanding of the company and
to elevate the Chinese language standard of young people. With an essay entitled “A
Towngas Story”, participants could write an anecdote featuring the memorable
experience he had with the quality service of Towngas. The competition has just been
completed satisfactorily with very encouraging customer response. A total of 780
entries were received.
The competition was divided into two sections, Student Competition and Open
Competition, and the essays they submitted should depict a true story related to
Towngas. Adjudicators included Professor Lui Tai-lok of the Department of
Sociology, The Chinese University of Hong Kong, Dr Wong Chi-ching of the
Department of Chinese & Bilingual Studies, The Hong Kong Polytechnic University
and Mr. James Y. C. Kwan, Executive Director - Commercial of Towngas.
After stringent judging procedure, the champions, first and second runners-up and
outstanding award winners of both sections were selected. The result was also
announced online at e-NewsCentre. All the award-winning essays will be published
in a book with a view to promoting Towngas’ customer-oriented service culture.
Customers always come first in Towngas and the company spares no efforts to
improve its quality of service. Recently, the Six-star Service programme has been
carried out including installation and customer service within 24 hours, installation
and customer service on Sundays, 24-hour customer service hotline as well as
comprehensive after-sales services such as 3-year warranty for new products. To
cultivate the culture of quality service, Towngas has organised a series of internal
activities, for example, Superior Quality Service programme, Employees’ Suggestions
Scheme, Creativity Award, Outstanding Employee Awards, etc. Through these
activities, Towngas employees initiate service improvement programme to bring
greater customer value.
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For enquiries, please contact:
Mrs. Grace Lam
Head of Corporate Communications
The Hong Kong and China Gas Company Limited
Tel no: 2963 3488
Fax no: 2516 7368
e-mail: grace.lam@towngas.com