Lok Nayak Hospital
Aims and Objectives of the Organization
The Chief Objective of this Hospital is to provide adequate care and treatment to its patients free of
costs (within the limits imposed by scarce resources. Its principal product is medical, surgical and
Nursing Service to the patients and its central concern is the life and health of the patients. This Hospital is
committed to provide quality health care services free of cost without any discrimination to all (except CT
Scan, nursing home etc.).
Almost all specialties are providing services in the out patient deptt. (OPD) and admission is done
in various wards for 1400 beds. Patients are seen in OPD and in casualty (emergency) for treatment and
admission are done, if necessary. Casualty & Emergency function round the cock (24 Hours) under the
supervision of senior doctors.
Mission/Vision: -
The vision is to cater to the health needs of all and provide the best of medical care
services. To meet these challenges the hospital has under the able leadership and guidance,
taken up a prestigious plan to continue to be the leader in providing excellent medical care
facilities in various domains of health. Various specialties, subspecialties and super
specialties have been introduced since inception and are being strengthened. However, with
burgeoning population in Delhi and resulting pressure on health services and hospitals, there
is a constant need of expansion and increase in number of beds. In last 8 years, foundation
stones of a number of multistoried blocks were laid and these are on the verge of completion.
These blocks are well equipped with state of the art, infrastructure and technology. Various
national health programmes are implemented through this hospital. Also, IEC activities are
undertaken regularly to create awareness in the public on the various aspects of Health and
to equip people in taking primary preventive health steps.
Brief history and background for its establishment
The starting point of this hospital goes back to the year 1930 when a building was
constructed as barracks to house some of the defense personnel of British Empire. There is a
plaque at the entrance to this hospital that commemorates the start of this building in the
year 1930. The stone of this building was laid on 10th January, 1930 by the then Viceroy and
Governor General of India Lord Irwin. The architect of this building is typically British and
more so at the main entrance of the building. The main entrance of the building is still
preserved in its original glory and is currently the office of the Medical Superintendent of
Lok Nayak Hospital – The present name for the old Irwin Hospital. 5-6 years after the
commissioning of these barracks, it was felt necessary that a hospital should be started in
the center of Delhi. These barracks were therefore converted into a General Hospital in 1936
with 320 indoor beds. The hospital was named Irwin Hospital after the name of the then
Viceroy Lord Irwin.
Lok Nayak Hospital as it stands now is a premier public hospital under govt. of NCT of
Delhi with present bed strength of 1400. During these six decades of its existence this
hospital has grown enormously in its size and dimensions so as to cope with the growing
needs of ever increasing population of this capital city. The hospital renders secondary and
tertiary care through a team of dedicated and highly qualified medical, Para-medical and
technical staff supported by sophisticated network of specialized laboratories. The
catchment area of the hospital includes the most thickly populated old Delhi areas
including Jama Masjid and Trans-Yamuna area. However, with the opening of the Guru
Teg Bahadur hospital, the pressure from the population of Trans Yamuna area has
considerably reduced. On the other hand patients attending the hospital from the
neighbouring states and other parts of the city have increased manifold. This shows the
popularity of the hospital in terms of various services provided in the hospital. The hospital
provides the general medical care encompassing all the departments like Medicine,
Surgery, Gynecology, Pediatrics, Burn and plastics and others etc. It is the first teaching
hospital to have started a department of occupational and environmental health to dealing
with emerging occupational and environmental health hazards. The department supervises
and monitors the on going bio-medical waste management programme as well as offers
training to hospital employees to ensure safe bio-medical waste disposal. It also furnishes
advanced facilities like dialysis, respiratory care, plastic surgery, lithotripsy, and others.
Organization Chart
Lok Nayak Hospital
Medical Superintendent

* HOD’s
of all
Clinical
Deptt.
↓
Addl. M.S.
(Admn.)
↓
Addl. M.S.
MOI/c
Casualty &
Emergency
Addl.
M.S.
(OPD)
↓
↓
↓
Unit
Incharge
DMS
(A)
DMS
(MRD
)
CCMO
Staff
Surgeon
↓
Specialis
ts MO’s
↓
Steno’s
↓
MRO
↓
CMO’s
↓
Jr. Staff
Surgeon
↓
SR’s
↓
UDC’s
↓
S.A.
↓
SR’s
↓
All
HOD’s/
Unit I/c
during
OPD
hours
↓
JR’s
↓
LDC’s
↓
S.I.
↓
JR’s
↓
↓
Director
(A)
Dy. Cont.
of Accts.
Nursing
Supdt.
↓
↓
↓
↓
DNS
Sister
Tutor
↓
ANS
↓
Clinical
Instructo
r
↓
Asstt.
Librarian
OS E-I, Sr A.O
OS-E-II
OS-E-III
OS-E-V
↓
↓
Head
AAO
Clerks
↓
UDC’s
↓
Jr A.O
↓
Nursing
Sister
↓
LDC’s
↓
Steno’s
↓
↓
↓
Staff
Nurse
↓
Vice Pr.
ABCON
Peon
UDC’
Peons
Head
s
Clerks
↓
↓
LDC’s
UDC’s
↓
↓
Peon
LDC’s
* All HOD’s interact with M.S. in matters concerning patient care only
Nursing
Orderly
NURSING SUPTD.
23232400, EXT. 4374 (O), 4482 (R)
DNS
(I/C O.T. & ORTHO)
BLOCK)
ANS
DNS
DNS
DNS
(I/C GYNAE & OBS.) (I/C PEADS & O.P.D.)
ANS
ANS
ANS
DNS
(I/C EM. & MED.) (I/C SURGICAL
ANS
Allocation of business
The clinical services of this Hospital are divided into
following categories:
a. -Medicine
b. -Surgery
c. -Pediatrics
d. -Orthopedics
e. -Ear, Nose, Throat ENT
f. -Gynae & Obstetrics & Family Welfare (Fem.)
g. -Burns & Plastic Surgery
h. -Pediatric Surgery
i. -Skin & S.T.D.
j. -Neurosurgery
k. -Dental
l. -Family Welfare (Male) and Infertility
m. -Aids Counseling Clinic
n. –Blood Bank
o. –Anaesthesiology
The administration wing of the Hospital related tp gp
‘C’ & gp ‘D’ is controlled by Director Administration who is
assisted by four Establishments headed by Four Office
Superintendents.The Administrative wing of the hospital
related to gp ‘A’ and gp ‘B’ is controlled by Addl.
M.S(Administration), Also the Accounts side is controlled
by Deputy Controller of Accounts who is assisted by
Sr.Accounts Officer, A.A.O, J.A.O, supported by Ministerial
Staffs-Head Clerks, U.D.Cs. L.D.Cs.
The Planning Cell of the Hospital is involved in the
Plan expenditure, post creation, PWD related works etc.
The Hospital has its own Laundry, biomedical waste
management facility, workshop, kitchen and Departmental
Canteen to cater to patients and staff.
Duties to be performed to achieve the mission: Apart from treatment of the patients both out door and indoor by the expert
medical staff, other duties which are undertaken to achieve the mission are as
under:
 Guidance and counseling to patients (Indoor as well as out door patients)
 Making the disabled aware of the services and provision available for than
(Govt. & Voluntary sector)
 Issuance of disability certificate to physically disabled, deaf & dump, M.R,
Children and Burn Patients.
 Provision of Railway concession to cases suffering from physically
disabled, cancer, Tuberculosis, Leprosy, Deaf & Dump, Kidney patients
etc.
 Networking with Govt. Department, N.G.O’s and individual donor to
enlist their help for the disabled poor and needy patients of the hospital.
 Counseling services for patients and their families.
 Motivation for family planning and blood donation.
 Mediation between the patients/their families and the health personnel of
the hospital facilities effective medical care to the patients.
 To attend the referral services from the doctors for indoor patients.
 Managing all Medico-legal cases coming under the adjoing police stations.
 Restoration for unknown patients.
 Providing referral services to patients.
 To attend different court of Delhi under Motor accident claim tribunal.
 Lesion with all the institutions under directorate of Social welfare.
 Attending patients of " Stri Shakti Camp”.
 To attend unattended/unknown patients.
 Issuing medical certificates to the patients – both indoor & outdoor.
 To provide rehabilitation services to the patients.
 To provide financial medical Aid with the help of “Hospital Welfare
Society”.
 Rehabilitation of destitute/unknown/unattained Road accident patients
in different centers under Dte. Of Social Welfare and other welfare
institute and also in their respected home.
 Looking after the work of Delhi Right to Information Act. 2000.
 Establishing contents and holding consultation for main ting harmonies
relation between hospital management and its staff.
 Looking after grievances/complaints of the patients in the hospital.
Details of services rendered
The hospital has the following clinical, consultancy, advisory, and investigation
services:1) ADMISSION CUM ENQUIRY
2) SURGERY O.P.D. REGISTRATION
3) SURGERY O.P.D.
4) PAEDIATRICS SURGERY O.P.D.
5) ORTHOPAEDICS O.P.D
6) GYNAE O.P.D. (S.S. MAT. BLOCK)
7) ENT O.P.D.
8) MALE FAMILY WELFARE CLINIC
9) ULTRASOUND
10) MINOR OT
11) ORTHO X-RAY
12) BLOOD INVESTIGATIONS
13) CLINICAL PATHOLOGY
14) DRESSING ROOM (FEMALE)
15) PHARMACY
16) STAFF SUROEON(CIVIL SURGEON)
17) JUNIOR STAFF SURGEON
18) BIOCHEMISTRY
19) SOCIAL WORK DEPTT.
20) INJECT1ON ROOM
21) PAC ROOM
22) LITHOTRIPSY & SELECTRON
23) RESPIRATORY LABORATORY
24) ENDOSCOPY
25) ECHO LABORATORY
26) TMT LABORATORY
27) NUCLEAR
28) MEDICINE LAB
29) COBALT RADIOTHERAPY ROOM
30) MADICIN O.P.D. REGISTRATION
31) MADICIN O.P.D.
32) PAEDIATRICS MEDICIN O.P.d.
33) ORTHO O.P.D. .
34) DENTAL O.P.D.
35) RADIOTHERAPY O.P.D.
36) SKIN AND VD O.P.D.
37) SENIOR CITIZEN SUNDAY CLINIC
38) BURNS AND PLASTIC O.P.D.
39) OPD X-RAY
40) MAIN X-RAY REGISTRATION
41) URINE/STOOL/SPUTUM
42) DRESSING ROOM(MALE)
43) ECG ROOM
44) PHYSIOTHERAPY
45) FRACTURE CLINIC
46) BLOOD BANK
47) CT SCAN
48) VACCINATION
OTHER SERVICES: Ambulance Services available on payment round the clock
CATS Tel. No. : 1099, 102 (Free for poor patients, MLC’s and Unknown patients
All the referred cases from Tihar jail (prisoners) are entertained by OPD Incharge/ DMS (OPD)/Staff Surgeon, which is being handled in the room of staff
surgeon.
Medical Board / Medical Legal Cases: -
(a) All the Medical Examination for First Entry in Govt. Service (Non-Gazatted)
Dept. allotted by H & F W Dept. G.N.C.T. of Delhi.
(b) Second Medical Opinion for Employee of G.N.C.T. Of Delhi (Non-Gazatted)
Dept. allotted by H & F W Dept. G.N.C.T. of Delhi.
RAILWAY CONCESSIONS: Railway concessions are issued in the room no 21. by the Dr. Anita
Bangotra(D.M.S.) for the handicap’s individuals.
HANDICAPPED CERTIFICATES: Handicapped Certificated for the patient of Orthopedics, ENT and Burn &
Plastic are issued in room no. 21 by Dr. Anita Bangotra(D.M.S).
Citizens interaction
This Hospital is committed to provide quality health care services
free of cost without any discrimination to all citizens of the country.
As a policy nobody is refused medical care including admission
even if the facilities are full. Almost all specialities are providing
services in the out patient deptt. (OPD) and admission is done in
various wards for 1400 beds. Patients are seen in OPD and in
casualty (emergency) for treatment and admission is done, if
necessary.
The hospital has also constituted the hospital advisory
committee which includes the publicly elected members. This
committee works for welfare and improvement of the hospital.
Postal address of the main office, attached/subordinate office/field
units etc.
Main Office: Office of the Medical Superintendent,
Lok Nayak Hospital,
2, Jawahar Lal Nehru Marg,
New Delhi – 110002.
Map of office location
In Central Delhi there is the historical area of Delhi Gate. There are tow
important roads with historical names, which meet at this point. The names of
these roads are Jawahar Lal Nehru Marg and Bahadurshah Zafar Marg. Jawahar
Lal Nehru road travels towards West Delhi whereas Bahadur Shah Zafar Marg
travels towards South Delhi. The area lying between these two roads has the
institutions of Lok Nayak Hospital and Maulana Azad Medical College
Complex.
Map given below :-
MAP OF OFFICE LOCATION : LOK NAYAK HOSPITAL
D
A
R
Y
A
R
I
N
G
R
O
A
D
G
A
N
J
DELHI
ASAF ALI ROAD
GATE
Ambedkar
Stadium
JAWAHAR LAL NEHRU MARG
LOK NAYAK
HOSPITAL
I.
M
A
M
C
ITO
T.
Bahadur
Shah
Jafar
Marg
O.
RAJ
GHAT
Working hours both for office and public
OPD: MORNING 9 AM to 1 PM
(Registration 8.30AM to 1PM)
EVENING
2 PM to 4 PM
(Registration 1:30 PM to 3:00PM)
ADMINISTRATIVE OFFICE: WEEKDAYS 9 AM TO 4.45 PM
LUNCHTIME 1.00PM TO 1.30 PM
SATURDAY
9 AM TO 1.45 PM
* OPD and administrative offices remain closed on Sundays and
Gazetted Holidays except Senior Citizen Clinic on Sundays.
ADMISSION CUM ENQUIRY (FACILITATION COUNTER): During working hours 9.00 am to 04.45 pm
GATE
NO.
4
(MAIN
* WEEKDAYS - 9 AM TO 4 PM AND
SATURDAYS - 9AM TO 1 PM
OPD
BLOCK)
After working hours till next day
NEW CASUALTY MAIN GATE (NEAR
* BEYOND OFFICE HOURS & HOLIDAYS
ENTRANCE)
VISITING HOURS FOR THE HOSPITAL WARD: SUMMER (APR-SEP)
EVENING 5PM to 7PM
WINTER (OCT-MAR.)
EVENING 3.30' PM-to 5.30 PM
One attendant's pass is issued to every patient at the time of
admission, which is required by attendants to enter the hospital
Wards during working hours i.e before and after visiting hour.
Public interaction
This Hospital is committed to provide quality health care services
free of cost without any discrimination to all citizens of the country.
As a policy nobody is refused medical care including admission
even if the facilities are full. Almost all specialities are providing
services in the out patient deptt. (OPD) and admission is done in
various wards for 2000 beds. Patients are seen in OPD and in
casualty (emergency) for treatment and admission is done, if
necessary.
The hospital has also constituted the hospital advisory
committee which includes the publicly elected members. This
committee works for welfare and improvement of the hospital.
Grievance redress mechanism
PUBLIC GRIEVANCE CELL: .
Public grievance incharge, Addl. M.S. (O.P.D.) Phone: 2323 6400
manjudave@hotmail.com
AREA
Casualty & Emergency
OPD
Pharmacy
Indoor
Kitchen Services
Canteen Services
Telephone Services
Nursing Home
Gen. Administration
Person to be contacted
Dr. Jayant Kumar Sharma
Dr. Jayant Kumar Sharma
Anita Bangotra
Concerned H.O.D.
Dr. Suneeta Meena
Dr. Atul Kochhar
Dr. Sunil Kumar
Sh. A.K. Kaushal
VISITING HOUR
Summer (April-Sept.)
5.00 P.M. To 7.00 P.M.
Winter ( October-March)
3.30 P.M. To 5.30 P.M.
Flow Chart of Grievance Redressal for Casualty & Emergency
(During Office hours)

MO I/c (Casulty & Emergency)

Chief C.M.O.

Direct to CMO after Office hours  CMO
Ahilya Bai College of Nursing (ABCON)
INTRODUCTION
The School of Nursing attached to LokNayak Hospital was established in the
year 1936 with 15 students. It was the largest school of nursing in Delhi and the
only such school under the Delhi administration.
The General Nursing and Midwifery course was of 3 ½ years duration with two
intakes. With effect from 1986 the Indian Nursing Council had revised the
General Nursing and Midwifery course to 3 years duration with only one intake
in a year.
School of Nursing was upgraded in July 1993 to College of Nursing named
AHILYA BAI COLLEGE OF NURSING, LOK NAYAK HOSPITAL, NEW
DELHI. BSc (hons) Nursing course of University of Delhi offered by the college
extends over a period of four academic years, inclusive of Internship.
Lok Nayak hospital (formerly known as Irwin Hospital), Gobind Ballabh Pant
Hospital and Guru Nanak Eye Centre with 1482, 601, & 184 beds respectively are
the associated hospitals for imparting practical training to the students.
The purpose of the course is to assist the students to become a professional nurse
who is committed to the promotion of health, prevention of disease and care and
rehabilitation of the clients. Nursing is concerned with the individual patient,
family and community. The college provides opportunities for the student to
integrate and utilize knowledge, understanding and skills from the various fields
of learning necessary in the practice of nursing. The curriculum has been
planned to provide breadth of knowledge to situations where the nurse will
work as a member of health team for group of patients, families, community in
Urban and rural areas.
Areas of study include:- Biophysics, Biochemistry, Biology, and Microbiology,
Fundamentals of Nursing, Anatomy and Physiology, Psychology, Sociology,
Qualifying English, Preventive and Social medicine and Epidemiology, Nutrition
and Dietetics, Medical Surgical Nursing, Psychiatric Nursing, Pediatric Nursing,
Obstetrical Nursing, Community Health Nursing, Introduction of Nursing,
Education and Administration and Introduction of Research and Statistics.
Students have practical experience both in hospital and community setting.
Examinations are held in four parts at the end of each academic year
(March/April).
AIM
The aim of the undergraduate nursing program is to:


Prepare graduates to assume responsibilities as professional, competent
nurses and midwives in providing promotive, curative, and rehabilitative
services.
Prepare nurses who can make independent decisions in nursing
situations, protect the rights of and facilitate individuals and groups in
pursuit of health, function in the hospital, community health nursing
services, and conduct research studies in the areas of nursing practice.
They are also expected to assume the role of teacher, supervisor, and
manager in clinical/public health setting.
OBJECTIVES
On completion of the four years B.Sc Nursing program the graduate will be
able to:
1. Apply knowledge from physical, biological, and behavioral sciences,
medicine, including alternative systems and nursing in providing
nursing care to individuals, families and communities.
2. Demonstrate understanding of life style and other factors, which affect
health of individual and groups.
3. Provide nursing care based on steps of nursing process in collaboration
with the individuals and groups.
4. Demonstrate critical thinking skill in making decisions in all situations
in order to provide quality care.
5. Utilize the latest trends and technology in providing health care.
6. Practice within the framework of code of ethics and professional
conduct, and acceptable standards of practice with legal boundaries.
7. Provide promotive, preventive, and restorative health services in line
with the national health policies and programmes.
8. Communicate effectively with individuals and groups, and members
of the health team in order to promote effective interpersonal
relationships and teamwork.
9. Demonstrate skills in teaching to individuals and groups in clinical/
community health settings.
10. Participate effectively as members of the health team in health care
settings.
11. Demonstrate leadership and managerial skills in clinical/community
health settings.
12. Conduct need based research studies in various settings and utilize the
research findings to improve the quality of care.
13. Demonstrate awareness, interest, and contribute towards advancement
of self and of the profession.
ADMISSION REQUIREMENTS
1. The minimum age of admission shall be 17 years on or before 1st
October of the year of admission.
2. The minimum educational requirements shall be the passing of:
Higher secondary school certificate examination (12 years course)
Or
Senior school certificate examination (10+2), pre degree
examination (10+2)
Or
An equivalent with 12 years schooling from a recognized board or
university with science (physics, chemistry, biology) and English
with minimum of 50% aggregate marks (PCBE)
3. Candidate shall be medically fit.
ENTRANCE/ SELECTION TEST
Selection of the candidates should be based on the merit of the
entrance examination held by university or competent authority.
DURATION
Duration of the course shall be four years including internship.
VACATION
8 weeks vacation shall be given each year.
DURATION
COURSE DURATION
Weeks available per year
Vacation
Gazetted holidays
Examination(including preparatory)
Available weeks
Hours per week
Practical
Theory
Internship practical
Hours available per academic year
4YEARS
52weeks
8weeks
3 weeks
4 weeks
37 weeks
40
30 hours per week
10 hours per week
48 hours per week
1480 (37 weeksx40 hours)s
WORK PROCESS:
1. College calendar.
2. Admission activities.
3. Academic activities. >Theory >practical
4. Attendance register
5. Examination report
6. Student/staff health care record.
7. Cumulative record.
8. Inventory book.
9. Hostel
10. Mess.
11. Library.
12. Staff development.
13. Complaint book.
14. Personal diary.
15. Office work.
ORGANIZATIONAL CHART
Administrative and Financial Control,
Ministry of Health and Family Welfare, Department of
Health and Family Welfare, Government of NCT Delhi.
Academic control
Faculty of science, Department of Nursing,
University of Delhi.
Principal M.S.
Director Administrative
Administrative Control
Vice Principal (Academic and
Administrative Control
OS/Head Clark
Sr. Lecturer
Librarian
Sr. Tutor
Library Attendant
Home Sister
Mess Sister
U.D.C.
Sister Tutor
Clinical Instructor
Chowkidar/safai
karmachari
Mess Staff Nurse
Cooks/Masalchi/B
earer
L.D.C.
Peons
Driver