STARTING YOUR SUPPLEMENTARY SCHOOL SMALL GROUPS TEAM Introduction What is a Supplementary School? The term ‘Supplementary schools’ covers a wide variety of organisations ranging from groups with paid staff teaching large classes of children to small, entirely voluntary groups, where parents both run the group and carry out the teaching and support for their children perhaps in their own homes. Supplementary schools are usually associated with one or more of the many ethnic communities within Britain. Their aims fall into two broad categories. Firstly they seek to promote and develop the cultural identity of the children attending. Mother tongue classes are one common way of doing this. Secondly they support and complement the children’s achievements within mainstream schools, through additional classes and homework classes. What is this booklet? Because many supplementary schools are started by groups of people interested primarily in helping children, they are often unaware of the steps needed to ensure both compliance with the law and success in managing the school and classes. This booklet aims to help those people. It is of most use to people who plan to set up, or have recently started, a supplementary school. However it should also be relevant to all sizes of supplementary schools, giving them a checklist to ensure that the basics are in place. What if I need to find out more? It would be impossible to put everything you need to know in one book that would then be easy to reference, or indeed carry! This is intended as an introduction only, highlighting the major issues and points that need to be considered. At the end of the guide is a list of organisations and people who can give you further advice and support usually for free, providing your group works primarily within Islington. You should feel free to call on them for help. How do I use this pack? This pack is to be used in conjunction with support from IVAC. If your school is based outside of Islington please contact your local Council for Voluntary Service. You can obtain their contact details from the NACVS website (see the end of this pack for details). The pack is divided into several chapters, each one a stage in setting up the school. Within each stage there are questions, which address key issues of STARTING YOUR SUPPLEMENTARY SCHOOL SMALL GROUPS TEAM relevance to that stage as well as guidance to provide you with some ideas on how to respond to the questions. Distribute copies of this pack to your committee, or group of people interested in setting up the school, and allow them to go through it in their own time, making notes on their copy or separately as required. Ask them to order their notes according to the stages and questions within the pack. Then arrange a committee meeting specifically to go through the pack, taking each stage in turn, allowing people to express their ideas and responses. It may be possible at this meeting to agree the answer to some of the questions. Other questions may require delegating work to committee members to do more research on. They may in turn want to contact IVAC to find out more. Finally if you have any questions or need any support at any point in setting up and running your school, then please feel free to contact IVAC. Our address and telephone number is at the end of the pack and we are always willing to help. STARTING YOUR SUPPLEMENTARY SCHOOL SMALL GROUPS TEAM Stage one: What sort of group You have an idea to set up a supplementary school. First think… Will it . . . Provide homework classes or other support to help develop the academic performance of the children? Provide teaching classes to supplement what the children learn at school? Providing classes for children in subjects that are not taught at their school, i.e. language, culture and heritage, religion, music, art etc? Supplementary schools typically start around one of these activities. Some schools decide to provide all three types of activities, while others decide to concentrate on just one. Each has different implications for how much space you will need as well as how many teachers and to what level they will need to be qualified. Supplementary schools are often concerned with serving a particular group of people or community, and concentrate on teaching children about the language and culture of that group. Those groups that concentrate of teaching language and culture are often called Mother Tongue schools. Stage two: Start planning Your school needs an aim, a group of people to work with, a set of objectives or targets to meet, and people to run the service and organisation. The aim of the organisation All groups need a central purpose or aim. This should describe what you hope will change as a result of your group existing. It should be possible to achieve, but also broad enough to cover everything the group wants to do and should be discussed and agreed by all the members setting up the organisation. If your purpose is to focus on one particular group of people, then this should be reflected in the aim. An example of an aim for a supplementary school is; To ensure that all children receive after school support necessary to help them develop their academic abilities. To improve the education of young people within the community in their mother tongue and culture through provision of a supplementary school. Write down the aims of your organisation on a separate piece of paper. Does the membership agree with these aims? STARTING YOUR SUPPLEMENTARY SCHOOL SMALL GROUPS TEAM Who will benefit from your organisation? Your school will probably be set up to support a specific group of people in need of education. In order to make your service effective, you need to know a lot about these people. How many are there? What problems are they facing? Where do they live? You need to research this group, and talk to them, before deciding what type of school is needed. Describe the group your organisation will benefit, for example “Somali people in Islington; Arabic speakers in Islington and Haringey; children of refugees, children attending X school” How many people are in the group? It is sufficient to have a rough idea, not an exact number. How will you break down information about the group, for example – Age, ethnic origin, and the London borough they live in, type of support needed, i.e. specific subjects, special needs. Describe how you will carry out further research on the groups who will benefit from your service? For example you could; a. Ask parents and children what classes they want, b. Look at the census figures for your local area to show how many people could benefit from the school c. Talk to the primary and secondary schools your children attend and find out what needs they can identify d. Talk to the local council. Part of their work will be to collect information on the achievement of the children in the borough in order to plan services. Hopefully they will be willing to share their information. How will you record and measure the results of those attending your classes to check they are in fact benefiting? It is very important when looking for funding that you are able to prove that there is a need for the work, and that it can truly benefit people. STARTING YOUR SUPPLEMENTARY SCHOOL SMALL GROUPS TEAM What are your group’s objectives for year one? Your objectives are actions you plan to achieve within a specific time period – in this case, the first year. All the objectives should lead to achieving the overall aim your have set for the organisation. There are two different types of objectives. Firstly, what you need to achieve to run your service (service objectives). A service objective might be ‘to run classes in mother tongue for 30 children twice a week by the end of the year’. Secondly, what you need to achieve to run the organisation (organisational objectives). For example: To have a constitution agreed by all members by April. For now, just think about the service objectives. How many classes do you want to run? How many teachers do you want to recruit? How many students will you accept in each class? o If the class size is too large you may find that very little is being achieved. For children under 8, the recommended ratio of adults to children is 1:8 and for children over 8 it is 1:12. Will the classes run throughout the year or will they be timed to coincide with school terms or school holidays? What improvements will you expect, i.e. increases in S.A.T scores etc? Who is running your organisation? The people in charge of a voluntary organisation are often called a management committee, board, executive committee, trustees or governors. Whatever they are called, they are unpaid volunteers who have responsibility for the group. All share responsibility equally, but often three or four are given specific responsibilities – for example the chair, (guiding the organisation, chairing meetings) the secretary (arranging meetings) and the treasurer (administering money). Write down everyone who is currently involved, their position in the organisation (if they have one), and their relevant skills. At the end of this guide is a checklist of skills that are useful in running supplementary schools. STARTING YOUR SUPPLEMENTARY SCHOOL SMALL GROUPS TEAM Using the checklist write down the skills you believe you require in the organisation, the type of person you would like to recruit to provide those skills, and a description of the role they will fulfil. Who is running your service? The people running the service may be different from the people managing the organisation. For example, your teachers may run the classes and plan the lessons, while the Committee is responsible for the whole organisation. Given your objectives for the service you want to run, think about what teachers you will need to recruit to offer the service. Write down the type of person who will run the service you plan to offer. What qualification and experience will you look for? Many teachers who qualified overseas are now available to teach in supplementary schools. How much will they be paid? This can vary from range from £5 an hour to £20 depending on the level of qualification you expect. What will be your recruitment process? How will you supervise staff and appraise their performance? If there is no head teacher, then one or two people from the Management Committee will have to do this work. If there is a head teacher, then members of the committee will still need to supervise and appraise the head teacher. Are you able to afford to run background checks on teachers through the Criminal Records Bureau? These checks are compulsory for people working with children. IVAC has information about how to carry out those checks. How will you provide staff development and training? Your staff will need support to carry out their work and will want to develop their own skills, in order to become better teachers. All training has costs associated with it both in terms of finances and the time involved. A positive approach to training will also help boost staff moral and confidence. Stage three: Teaching Having set your objectives, you need to decide how to achieve them. There is a range of considerations that will affect how easily you will be able to meet your objectives. The following list highlights the key points you need to consider when planning your service. Further information on all these issues can be obtained from the support organisations listed in appendix 1. Classes o How long will the classes be? If children have to study after a day of mainstream schooling they may be tired or restless and you will need to think how best to engage them. STARTING YOUR SUPPLEMENTARY SCHOOL SMALL GROUPS TEAM o Does your curriculum follow national standards, and does it complement teaching in mainstream schools? o Where will classes be held? You must be satisfied that children both in and out of classes will be safe. Also the classes should be easy for the children to reach, either by themselves or by being dropped off by parents. o Who will provide first aid if it is required? Do you have a clear policy for handling unwell children? o What will be your approach for classroom management? How will unacceptable behaviour be addressed and all the children encouraged to achieve? o Will you be providing meals to the children? Are you aware of their dietary needs and health and safety requirements? o Will you be keeping a register of children attending the school? What will be your policy towards absent children and truancy? o How will you monitor and evaluate the children’s achievements? What records will you keep? Who will keep them and where? o What materials will you use and Where will you acquire them? o How will you involve parents? Parents are often the key to ensuring children attend your school and you will have to work with them to get their support. For example some supplementary schools identify certain duties that parents can undertake to be involved with the school, and rotate these duties between parents. Parents meetings and newsletters are another good way of keeping parents in touch. Legal Requirements o Background checks on teachers. All people working with children now need to have their backgrounds checked through the Criminal Records Bureau. o OFSTED inspections – this is the government department responsible for investigating all schools in Britain and ensuring the quality of education and the standard of pupil achievements. Supplementary schools are very likely to be required to register with them. Their contact details are at the end of the pack. o Health and Safety – You will need to provide a safe workplace for the teachers as well as ensure procedures in case of fire are taught to both children and adults. o Insurance – Are you protected if children have accident while in your care? What is your child protection policy? If you do not have one then you may find yourself liable for any accidents. Also many funders require organisations to have a child protection policy as do the Charity Commission before you can register as a charity. STARTING YOUR SUPPLEMENTARY SCHOOL SMALL GROUPS TEAM Outside Agencies o An excellent way of ensuring your school complements mainstream schools is to contact them and ask them what they are doing so you can see what you need to do. o The Local Education Authority and the Play and Youth section of your local council will also be good contacts to develop. Stage four: structure your organisation Think about the structure and management of the organisation Will your organisation be charitable? Charities are for the public benefit meaning that there should be a wide range of people from whom the school can draw students. The people who run charities, the committee, cannot be paid Charities cannot carry out any political activity It helps with some funders if you are a registered charity If your organisation is charitable, it needs to register with the Charity Commission, and send financial information to them each year. IVAC can help you decide whether you should be a charity and how to apply. What type of organisation will you set up? There are, broadly speaking, three types of organisations; trust, associations and companies. You will probably want to set up as an association or company. All three types of organisation can be charities. IVAC has more information as to which type would be suitable for your school. Associations / Trusts Associations and trusts are groups of individuals All members are equally liable in the event of the group getting into debt If the group enters into a contract (for example, to rent a building) individual committee members need to sign the contract on behalf of the organisation Associations have general meetings of members each year, where the management committee is elected Associations are very simple to set up Trusts do not have members or elections – the first people who set up the organisation continue to run it Companies Companies have ‘legal identities they can enter into contracts in their own name. STARTING YOUR SUPPLEMENTARY SCHOOL SMALL GROUPS TEAM Companies have limited liability. This means if the company has to close, then the individual members only have to pay a limited sum (usually £1) towards any debts. Companies have to be registered with Companies House, and send financial information to them every year. DECIDE Are you charitable or not? Will you set up a trust, association, or company? Have you discussed this with IVAC? Stage five: Organisational Objectives for year 1 Along with the objectives for the service you plan to run, you need objectives for setting up the organisation. These will be broadly similar for all new groups. You need to set objectives for setting up the organisation. These should include: To get a group together to form the management committee of the new organisation, with the necessary skills To agree the organisation’s aims and objectives To agree a constitution (for an association) or memorandum and articles (for a company). To hold regular committee meetings, with agendas circulated in advance and written minutes of decisions If you are a company, to register with Companies House, use forms 10, 12 and 30(5)(c). You may need to comply with OFSTED guidelines on teaching children. If you need to register as a charity then contact the Charity Commission for an application pack. To set up a bank account with at least two signatories who are members of the committee. You should ask for a Clubs and Societies account at your local bank. IVAC has a list of the names that different banks give to these types of accounts. To agree necessary procedures and policies to ensure that children are safe and the organisation is meeting its legal requirements as well as properly recording and accounting for its money. A list of these policies is at the end of the guide. STARTING YOUR SUPPLEMENTARY SCHOOL SMALL GROUPS TEAM Write down any other objectives for the organisation to be achieved in year one Stage six: develop a budget Decide on your financial year. Most organisations keep the year 1 April – March 31st. When you produce annual (i.e. yearly) accounts, they will cover all transactions in the financial year. Decide roughly how much you will spend in the first year on different activities. Consider what your objectives are for year one. How much will it cost to meet these objectives? If you have planned to recruit staff, how much will you need to budget for their salaries? If you do not know, research. If you plan to buy a computer – ring up computer companies and find out how much the item you want costs. Be accurate and realistic. Item TOTAL Cost STARTING YOUR SUPPLEMENTARY SCHOOL SMALL GROUPS TEAM Stage seven: think about funding First you need to know when you need money, and how much, to run the service as planned. Then decide who will do the fundraising in your organisation. Then you need to research possible funders, and research the different ways of funding. You might want to consider selling some of your service to raise money – but do take advice on tax for this (from IVAC). Then you need to start carrying out whatever fundraising plan you have made. When do you need the money by? How much do you need? Who will research the information on funders? Who will write funding applications and letters? Decide how much money you will get from which sources. You do not need to raise funds from all the sources below. Trusts Lottery Local government Central government Companies Individuals Members Running events Selling services – this is an effective way of raising funds that can be spent on any part of the organisation. However you need to consider the effect this will have on those families who may not be able to afford fees that are too high, or at all. STARTING YOUR SUPPLEMENTARY SCHOOL SMALL GROUPS TEAM Stage eight: Putting it all together Use this document as a plan to help you organise the first year. Start to achieve the objectives you have set for your service and organisation. To recap Agree an AIM RESEARCH the need for the service, RESEARCH the people who will use you service, and RESEARCH other similar organisations. Get founder members to JOIN your organisation Plan your SERVICE Agree a STRUCTURE and CONSTITUTION for your organisation, then follow it Set a BUDGET for you service and organisation Open BANK ACCOUNTS Open cash and petty cash BOOKS Start FUNDRAISING RUN YOUR SERVICE STARTING YOUR SUPPLEMENTARY SCHOOL SMALL GROUPS TEAM Skills in Running a Supplementary School. The following is a list of skills that would be of use in running your school. However this is a comprehensive list, and you should not feel that your organisation is failing if you cannot meet them all. Instead look to see how you can train or recruit people with those skills, identify how crucial they are to your group and over what time period this development will happen. Remember the essential qualities for running any voluntary organisation are commitment and a willingness to contribute. With those two anything can be done. Skills/Knowledge Giving direction and planning Setting aims and objectives Devising a mission strategy Devising policy Strategic planning Equal Opportunities Assessing Progress Monitoring progress Reviewing Work Appraisal Evaluation Working in teams and committee skills Speaking Listening Taking Notes Reading and using written information Decision making Summarising Chairing meetings Setting agendas Taking minutes Specialist Skills Legal Marketing Publishing Contracting Knowledge of the organisation Principles of Teaching Practice of Teaching The National Curriculum Practice of Childcare Knowledge of the subjects taught Finance and Resource Management Costing Projects Budgeting Understanding Management Accounts Monitoring cash flow Investing assets and excess cash Business planning Insurance Managing a building Fundraising and Promotion Reading and filling in application forms Negotiating grants Finding new donors and supporters Organising fundraising activities and events Liasing with the media and getting publicity Dealing with local government Dealing with central Govt Lobbying and campaigning Promotion Managing people Managing staff and being a good employer Managing volunteers Employment law and practice Motivating staff, volunteers, supporters and donors Recruiting staff Negotiating Discipline and grievance procedures STARTING YOUR SUPPLEMENTARY SCHOOL SMALL GROUPS TEAM Policies Much like skills, there are a huge range of policies that could be considered essential. In fact there are too many for a group that is just starting up. One of your jobs as a committee is to decide which of these policies you need to have in place and which you will develop over time. It is better to focus on having the essential ones in place, than to have none at all or to rush through a number of policies that are inadequate and have not been understood by committee or staff. For instance if you are not planning on employing staff for a while, then many of these policies will not apply to you. This list is meant as a checklist for new groups and the more established groups to measure their progress. IVAC can help you write many of these and provide models for you to use. Equal Opportunities policy that covers; Recruitment and selection of staff Recruitment and placing of volunteers Conditions of employment Recruitment of members Recruitment of Management Committee Promoting and Publicising the organisation Recruitment of users Provision of activities or services Dealing with racist, sexist or other personally abusive actions by staff, volunteers, users, members, committee members and visitors Financial control policy that covers; Financial Decision Making- who makes which decisions Budgets- how they are drawn up, budgetary controls, how variances (expenditure or income above and below budget) are dealt with Expenditure- Who can authorise it Cheques- Who can sign Cash- Petty cash procedures need to be drawn up Record keeping and who has access to it Gifts and Payment of services Personnel policies– Many of these will be covered by using a model contract that can be obtained from IVAC. Recruitment and selection for employees, trainees and volunteers Induction programme Probationary period Pay Pension schemes Expenses procedures STARTING YOUR SUPPLEMENTARY SCHOOL SMALL GROUPS TEAM Timekeeping and hours of work Sickness Holidays and leave Maternity Compassionate or discretionary leave Arrangements for supervision and appraisal of staff Access to training Disciplinary procedures Grievance procedures Retirement and redundancy procedures Confidentiality of information and data protection Relationship between management committee, managers and union Background checks on teachers and those working with children Premises Management policy that covers; How premises can be used and who can and cannot use them Security- access to keys Responsibility for cleaning Health and Safety requirements Procedures for bookings, deposits, security Insurance to cover liability of people using the building. Service delivery policy that covers; Working methods and procedures- who does what, when and how, job boundaries, who is accountable to whom Child Protection policy including rules governing behaviour and appropriate handling of children Working with parents and carers and responding appropriately to comments and complaints made by them. Opening hours, when the organisation’s services are available, whether the organisation can be closed (for maintenance) and who decides it, what happens if a worker does not arrive for a shift Standards- how much work is to be done and what standards it is to be done to, how quantity and quality are monitored, what happens if work does meet the required standards Health and Safety- Requirements for premises, staff, volunteers, children – including first aid and what to do with children who are unwell. Also if you provide food, being sure to check on dietary requirements of children. Confidentiality Access and use of services for children and people with disabilities Access for speakers of other languages Policy on charging for activities, goods, services of facilities Equipment; who can use it, safety regulations, responsibility for repair and maintenance Stock- who can use it STARTING YOUR SUPPLEMENTARY SCHOOL SMALL GROUPS TEAM Outside contacts- who can negotiate or speak on behalf of the organisation, who can talk to the media OFSTED Requirements It is likely that all supplementary and mother tongue schools will have to submit to OFSTED inspection. Much of what has been said in this pack will help you in being inspected and registered, but you will also need to contact OFSTED to arrange for a full information pack. STARTING YOUR SUPPLEMENTARY SCHOOL SMALL GROUPS TEAM Contacts Cambridge Educational Associates Ethnic Minority Achievement Service CEA@Islington Block A, Barnsbury Complex London N1 1QF Tel: 020 7527 5852 The Ethnic Minority Achievement Service is part of CEA who run the schools within Islington. Their aim is to promote the achievement of pupils from ethnic minorities and they are very keen to work with supplementary schools of all types to achieve this. Charity Commission 20 Kings Parade Queens Dock Liverpool L3 4DQ Tel: 0870 333 0123 Website: www.charity-commission.gov.uk The government department responsible for registering and monitoring charities. It is likely that many supplementary schools will be charities, and once their income is above £1,000 a year, they are legally required to register with the Charity Commission. The Liverpool office deals with all registration applications. Enquiries from registered charities with an annual income of over £10,000 are dealt with by the London Office. Contact the helpline or website for more details. Companies House PO BOX 29019 21 Bloomsbury Street London WC1B 3XD Information & Telesales: 0870 3333636 Website: www.companieshouse.gov.uk If you want to set the school up as a company, then it must be registered with Companies House. You can order a company registration pack from them through their website or over the telephone. It is likely you will also want form 30(5)(a) which allows charities to drop the word Ltd from their name. STARTING YOUR SUPPLEMENTARY SCHOOL SMALL GROUPS TEAM Criminal Records Bureau PO Box 110, Liverpool L3 6ZZ Information line: 0870 90 90 811 Registration application line: 0870 90 90 822 Website: www.crb.gov.uk; for background checks www.crb.gov.uk The government body responsible for providing background checks on employees. This service is very new and there are delays in processing applications. It is however compulsory that all people who work with children have background checks to ensure that they are not disqualified from working with children. Fair Play for Children Fair Play, Freepost, Bognor Regis PO21 1YZ Tel: 0845-330 7635, e-mail: fairplay@arunet.co.uk Web Site: www.arunet.co.uk/fairplay Fairplay for Children is a charity promoting opportunities for play and development for young children. They run training and provide information on issues such as child protection policies and the laws regarding care for children. Inland Revenue IR Charities Room 140 St Johns House Merton Road Bootle Merseyside L69 9BB Tel: 0151 472 6036/6037 Website: www.inlandrevenue.gov.uk/charities/index.htm STARTING YOUR SUPPLEMENTARY SCHOOL SMALL GROUPS TEAM The Inland Revenue is responsible for ensuring that organisations pay all the tax that they owe. As the situation with charities can often be confusing they have set up a specific charities department that you can contact. They also provide advice on how charities can reclaim tax on donations that they receive from individuals. OFSTED Alexandra House, 33 Kingsway, London, WC2B 6SE Tel: 020 7421 6567 Website: www.ofsted.gov.uk The government body charged with inspecting young people’s and children’s educational and play facilities in England. Its remit is extremely wide covering Manages the system of school inspections, providing for the regular inspection of all 24,000 schools in England, which are wholly or mainly state-funded. In addition to school inspections it undertakes reviews of local education authorities (LEAs), initial teacher training courses, the private, voluntary and independent nursery sector, independent schools (including independent special schools) and service children's education and report on LEA-funded youth services. It also reports on the impact of government initiatives such as education action zones and the national numeracy and literacy strategies. In 2001, Ofsted assumed responsibility for inspecting all education and training for ages 16-19 in sixth form and further education colleges. Through area-wide inspection reports, we review the overall planning of education and training provision for post-16 learners throughout England. In 2000 it assumed responsibility for the regulation and registration of all early years childcare and education at borough level. Since September 2001 this has added the task of inspecting some 100,000 childminders and 40,000 day-care establishments to the inspection programmes. Therefore if you are planning to carry out any kind of educational and play work for under 18’s in Islington, you will need to be familiar with the requirements of Ofsted, and most likely have to be inspected and registered with them. Race of the Agenda Bow House Business Centre 153-159 Bow Road London E3 2SE STARTING YOUR SUPPLEMENTARY SCHOOL SMALL GROUPS TEAM Tel: 020 8983 7144 Website: www.rota.org.uk ROTA is a social policy think tank devoted to issues that effect London's Black and Minority Ethnic (BME) communities. They work towards the elimination of discrimination and promote both equality of opportunity and best practice. Their educational policy officer (currently Richard Reddie) is developing policy on supplementary schools. Check their website for more information. Resource Unit for Supplementary and Mother Tongue Schools 356 Holloway Road London N7 6PA United Kingdom Tel 020 77008189 E mail: info@resourceunit.com Website: www.resourceunit.com The Resource Unit aims to help improve the effectiveness of supplementary and mother tongue schools by providing advice, consultancy, training and support as well as publishing a variety of useful books. It also works to help supplementary schools develop links with each other and improve through mutual support. Supplementary Schools Support Service London Region Unit 2 11 Mowll Street London SW2 6BG Tel 0207 820 7688 Fax 0207 793 7801 Email: enquiries@asauk.org Website: www.supplementaryschools.org.uk The Supplementary Schools Support Service works to build links between supplementary schools and their local communities. It supports communitybased out of school hours learning organisations that seek to improve educational opportunities for Black and minority ethnic pupils. It achieves this through offering a range of services to supplementary school organisations, including: Telephone advice and guidance Email discussion list Helpsheets and guidance materials Supplementary school tutor training Partnership advice STARTING YOUR SUPPLEMENTARY SCHOOL SMALL GROUPS TEAM LEA practice sharing and networking Local forum and networking advice INTERNET RESOURCES Many of the organisations listed above have their own website, containing information relevant to setting up and running a supplementary school. Other sites of interest are: Dfes www.standards.dfes.gov.uk/studysupport/res/publications/supp_motherto ngue This website has a extensive list of guidance and information related to school, including a much longer guide to setting up and running a supplementary school. Well worth looking at. NACVS www.nacvs.org.uk A useful site for locating your nearest Council for Voluntary Service.