JOB AND PERSON SPECIFICATION
(NON-MANAGERIAL)
TITLE OF POSITION:
ADMINISTRATIVE UNIT:
Associate Clinical Services Coordinator
Adelaide Health Service
Classification:
Health Unit: Repatriation General Hospital
Registered Nurse/Midwife Level 2
Division: Mental Health
Classification Reviewed:
Department / Section: Ward 18
Position No:
Position Created:
Job and Person Specification Approval
_________________________________________
CEO or Delegate
_____/_____/_____
Date
JOB SPECIFICATION
1. PREAMBLE
2. SUMMARY OF THE BROAD PURPOSE OF THE POSITION and its responsibilities/duties
Within the framework of the National Mental Health Policy and the Standards for Mental
Health Services and in a manner consistent with the stated Vision and Values of the
Repatriation General Hospital, the Associate Clinical Service Coordinator is accountable for
their own practice standards, activities delegated to others and the guidance and development
of less experienced staff.
The Associate Clinical Service Coordinator is accountable to the Nursing Clinical Services
Coordinator/Team Leader for delivering specialist mental health care to consumers with
complex needs. The Associate Clinical Service Coordinator is responsible for ensuring optimal
consumer care is provided by utilising the process of nursing to deliver direct and
comprehensive nursing care and individual case management to mental health consumers
within a designated practice setting. The provision of education, counselling and group work is
considered essential components of care which is directed towards the attainment of optimum
consumer health and recovery. This involves consultation and liaison with other professional
disciplines and non governmental organisations. The Associate Clinical Service Coordinator
uses clinical knowledge, skills and experience in the application of direction, support,
orientation and education to nursing staff and participates in action research projects, quality
improvement activities and policy development within the practice setting.
RNL2 - Associate Clinical Service Coordinator - Mental Health
Page 1 of 7
The Associate Clinical Service Coordinator relieves the RN Level 3 as required. In the course
of fulfilling the role of the Associate Clinical Service Coordinator role provides specific support
to the Nursing Clinical Service Coordinator role in the leadership of nurses in the unit/team.
The Associate Clinical Service Coordinator is appointed through a merit based selection
process.
3. REPORTING/WORKING RELATIONSHIPS (to whom the person reports, staff for whom the person is responsible,
and other significant connections and working relationships within the organisation)
 Accountable to the Nursing Director of Mental Health.
 Responsible to the Nurse Clinical Service Coordinator/Team Leader.
 Collaborative working relationship with ward/unit nursing staff and relevant community
based teams/agencies.
4. SPECIAL CONDITIONS (such as non-metropolitan location, travel requirements, frequent overtime, etc)
 Must be prepared to attend relevant meetings and staff development / education activities
as required.
 A formal performance review will be conducted annually.
 Some out of hours work may be required.
 Appointment may be subject to a satisfactory Offender History Check and health
assessment.
 Must have current South Australian driver’s licence and willingness to drive a government
plated vehicle when employed in a community setting.
 Required to travel between locations and work within a person’s own environment within
the metropolitan region.
 Participation in continuous quality improvement.
5. STATEMENT OF KEY OUTCOMES AND ASSOCIATED ACTIVITIES (group in to major areas of responsibility
/ activity and list in descending order of importance).
5.1
Assists with the provision of professional high quality consumer care within the
ward/unit/service aimed at improving consumer health outcomes through
improving nursing and consumer care procedures and practices by:
 Providing proficient clinical nursing care and/or individual case management to
consumers in a defined clinical area;
 Assessing consumers needs, plan, implement and coordinate appropriate service
delivery options and communicate changes in condition and care;
 Overseeing the provision of nursing care within a team or unit;
 Providing health education, counselling and rehabilitation programs to improve the
health outcomes of individual consumers or groups;
 Planning and coordinating services including those of other disciplines or agencies
as required to meet individual and/or group health care needs;
 Monitoring consumer care plans and participate in clinical auditing and/or evaluative
research to ensure appropriate consumer care outcomes are achieved on a daily
basis;
 Demonstrating and promoting a risk minimisation approach to practice and support
implementation and maintenance of systems to protect consumers and staff;
 Integrating advanced theoretical knowledge, evidence from a range of sources and
own experience to devise and achieve agreed consumer care outcomes;
RNL2 - Associate Clinical Service Coordinator - Mental Health
Page 2 of 7



5.2
Working within and promoting a nursing model of consumer centred care;
Relieving RN3/4 as required; and
Performing other appropriate duties as directed.
Demonstrate a commitment to consumer and carer participation by:
Encouraging active participation of consumers and carers in forums/committees;
Working collaboratively with consumers and carers in determining and developing
individual care/treatment plans within a recovery framework;
 Participating, in consultation with the Nurse Clinical Service Coordinator/Team
Leader, in the review of incidents, accidents and complaints arising within the
clinical setting with a focus on quality improvement;
 Promoting provider, consumer and carer participation in service planning,
development and evaluation;
 Identifying, in consultation with consumers and the Nurse Clinical Service
Coordinator/Team Leader, opportunities for improvement in consumer care and
implementing planned strategies designed to promote and establish the Service and
Unit as a benchmark for excellence and sustainable consumer care outcomes.


5.3
Contributes to the human resource management of the unit/service by:
 Acting to resolve local and/or immediate nursing care or service delivery problems;
 Supporting change management processes;
 Contributing to communication processes that effectively deal with challenging
behaviours and the resolution of conflicts;
 Participating in staff recruitment and retention initiatives as required.
5.4
Contributes to the achievement of own and others professional expertise through
the maintenance of ongoing professional development/continuing education by:
 Managing own professional development activities and portfolio, supporting the
development of others and contributing to learning in the work area;
 Complying with the nursing profession's code of ethics, professional competencies
and relevant legislation;
 Attending mandatory in-service programs.
5.5
Contributes to the achievement of nursing best practice and where relevant,
facilitates the development and application of relevant nursing research by:
 Working within a local nursing leadership team to attain consistency of nursing
practice standards and local service outcomes;
 Participating in clinical teaching, overseeing learning experiences, and goal setting
for students, new staff and staff with less experience;
 Acting as a resource person within an area based on knowledge, experience and
skills.
5.6
Undertaking an Associate Coordinator portfolio by:
 Promoting continuity and consistency of care in collaboration with other Associate
Clinical Service Coordinators and the Clinical Service Coordinator/Team Leader of
the ward/team;
 Assisting the Nursing Clinical Service Coordinator in ongoing communication and
implementation of practice changes;
 Assisting the Nursing Clinical Service Coordinator to maintain and record monitoring
and evaluative research activities in the ward/team;
 Assisting the Nursing Clinical Service Coordinator and Nursing Educators to
maintain a learning culture by encouraging reflection and professional development
and assisting others to maintain portfolios/records of learning, and
 Assisting the Nursing Clinical Service Coordinator, as required, in undertaking
performance management processes and/or rostering and/or oversight of supplies
and/or equipment.
RNL2 - Associate Clinical Service Coordinator - Mental Health
Page 3 of 7
5.7
Contributes to and complies with policies, procedures and practices by:
 Complying with all legislation, Government policies and procedures
 the ANMC Code of Professional Conduct for Nurses in Australia
 the Code of Conduct for South Australian Public Sector Employees,
 and in relation to people affected by mental disorders and/or mental health
problems,
 The United Nations Principles on the Protection of People with a Mental Illness
and Improvement in Mental Health Care;
 The Australian Health Ministers’ Mental Health Statement on Rights and
Responsibilities;
 Mental health, equal opportunity, anti-discrimination and disability services
legislation;
 Complying with all RGH/National Mental Health Service policies, procedures and
operating practices;
 In consultation with Nurse Clinical Services Coordinator/Team Leader contributes to
the development of organisational policy;
 Ensuring practice is consistent with departmental/organisational/unit policies,
standards and legal/regulatory compliance;
 Applying standards and benchmarks for consumer care in the practice setting
consistent with current evidenced based clinical care;
 Participating in clinical audits and nursing assessments;
 Maintaining and protecting confidentiality and privacy for consumers, their families
and carers by complying with
 Freedom of Information Act
 Australian Standards for Medical Records
 Code of Fair Information Practice
 National Mental Health Standard 5 - Privacy and Confidentiality
 Understanding and complying with Delegations of Authority.
5.8
Ensure services are delivered in a culturally sensitive manner by:
 Promoting access and equity of services for people from culturally and linguistically
diverse backgrounds;
 Providing services that are culturally sensitive to the needs of people and enable
them to make decisions concerning their mental health.
5.9
Contribute toward the provision of a healthy, safe and equitable working
environment by adhering to the principles and standards of Equal Employment
Opportunity Legislation, which:
 Ensures employees are recruited, selected, trained, transferred and promoted on
the basis of merit without regard to age, marital status, physical disability, intellectual
impairment, pregnancy, race, sex or sexuality;
 Ensures all employees in the workplace are treated in a fair and equitable manner;
 Identifies and eliminates discrimination, bullying and harassment in the workplace.
5.10 Ensure a safe working environment at all times by:
 Maintaining effective work practices;
 Adopting procedures and practices which comply with the OHS&W Act;
 Making proper use of all safeguards, safety devices and personal protective
equipment (as required in undertaking the duties of the position);
 Taking reasonable care to protect the health and safety of self and others;
 Attending mandatory safety training programs.
RNL2 - Associate Clinical Service Coordinator - Mental Health
Page 4 of 7
5.11Contribute to the well being of people in South Australia through participation in
Counter Disaster activities, including attendance as required at training programs
and exercises to develop the necessary skills required to participate in responses
in the event of a disaster and / or major disaster.
Acknowledged by Occupant:______________________________ Date:_____/_____/_____
DOCUMENT REVIEW RECORD
Review Date
Amendment Details
February 2008
Created based on DH templates
August 2008
Reformatted to comply with RGH template
August 2010
Reformatted to comply with SAHS template
RNL2 - Associate Clinical Service Coordinator - Mental Health
Who performed Update
DNPSS
Manager, Nursing Admin
DNPSS
Page 5 of 7
PERSON SPECIFICATION
Essential Minimum Requirements
Educational / Vocational Qualifications
 Registered as a General and / or Mental Health Nurse with the Nurses’ Board of South Australia and
holds a current practising certificate.
Personal Abilities/Aptitudes/Skills











Effective communication, problem solving, conflict resolution and negotiation skills;
Ability to work effectively within a multidisciplinary team;
Ability to prioritise workload and meet set timelines, whilst working under minimal supervision;
Ability to be creative, innovative and flexible when approaching issues within the health unit setting;
Demonstrated competency and proficiency in clinical skills appropriate to the area;
Demonstrated commitment to consumer and carer participation;
Computer literacy in the current nursing and clinical information systems;
Well developed leadership and interpersonal skills;
Ability to manage people effectively including problem solving, negotiating and resolving conflict;
Demonstrated commitment to staff development of self and others;
Demonstrated ability to plan, implement and evaluate comprehensive mental health nursing care.
Experience





Registered Nurse with at least 3 years, full time equivalent, post registration experience;
Demonstrated competence in the relevant area of nursing practice in accordance with the
appropriate standards of practice;
Experience in the leadership and direction of student nurses, enrolled nurses and less experienced
registered nurses;
Successful participation in a multidisciplinary team environment;
Experience in management and leadership roles.
Knowledge










Comprehensive understanding of the Australian Nursing and Midwifery Council (ANMC) National
Competencies for the Registered and Enrolled Nurse and Midwifes in Recommended Domains;
Knowledge and understanding of the ANMC Code of Professional Conduct for Nurses in Australia
(2003) and the Commissioner for Public Employment Code of Conduct for Public Employees;
Knowledge and understanding of legislative responsibilities for OHS&W, Workers Compensation
and Rehabilitation and Equal Opportunity;
Knowledge of contemporary mental health nursing and health care issues;
Knowledge of community support services and referral processes;
Knowledge of National Mental Health Strategy/Policy/Plan;
Knowledge of National Mental Health Standards;
Knowledge of the recovery framework;
Knowledge of the Emergency Demand management policy series;
Familiarity with aspects of medication management including knowledge of relevant medications,
indications, common dosages, side-effects, special precautions, drugs of abuse;
RNL2 - Associate Clinical Service Coordinator - Mental Health
Page 6 of 7
Essential Minimum Requirements
Knowledge (Continued)
 Knowledge and understanding of relevant legislation, principles and codes of practice including, but
not limited to:
 Nurses Act 1999
 Mental Health Act;
 Guardianship and Administration Act;
 Occupational Health Welfare and Safety Act;
 Equal Opportunity Act;
 Disability Discrimination Act;
 South Australian Health Commission Act;
 Freedom of Information Act;
 Code of Fair Information Practice;
 Fire Arms Act
 Coroners Act.
Desirable Characteristics
Educational / Vocational Qualifications


Registered as a general nurse;
Bachelor of Nursing or equivalent;
Personal Abilities / Aptitudes/Skills


Ability to work within a team framework that fosters an environment that develops staff potential;
Skills in using computers and software relevant to the area of practice.
Experience


Ability to work within a team framework that fosters an environment that develops staff potential;
Skills in using computers and software relevant to the area of practice.
Knowledge






Knowledge of the South Australian Public Health System;
Knowledge of contemporary professional nursing issues;
Knowledge of research methodology and aspects of community oriented care;
Knowledge of Human resource management principles;
Knowledge and understanding of performance appraisal systems;
Breadth and depth of knowledge base is sufficient to enable person to act in RN3 role as required.
RNL2 - Associate Clinical Service Coordinator - Mental Health
Page 7 of 7