May 23, 2007
ACKNOWLEDGEMENT SHEET
For General Contractors & Homeowners
Thank you for choosing Northman Marble & Granite. We appreciate your business. To make this project run as
smoothly as possible and to ensure your utmost satisfaction, we would like to inform you of a few important
aspects of the countertop process. Please take a moment to read the provided information and initial next to each
one, indicating that you understand and accept all things needed to complete your project.
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Date of template: An agreed upon, responsible party MUST be on site at the time of template to ensure
complete accuracy, to express needs and wants, and to answer all relevant questions.
Undermount sinks must be on site at time of template to be taken back to our shop.
Once this is received or completed our Project Coordinator or Designee will call to set up your install date. The
templater has no information regarding installs. Please do not ask him.
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Date of install: Your project install will not be given a date until the following things are completed
and/or received in our office:
A signed acknowledgement sheet.
A 50% deposit check.
A completed template that has been reviewed, approved & signed by you.
An order acknowledgement for the slabs you have selected and signed off on from the supplier.
If applicable - A Change Order form has been completed, reviewed, approved AND signed by you.
Stone is ordered and has arrived at Northman Marble & Granite.
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Plumbing and electrical: We do not disconnect sinks, dishwasher, disposals or cook tops during the
installation of countertops & backsplashes. When necessary, electrical outlets may need to be relocated or
pulled from the walls and drywall may need to be repaired. This must be done prior to install and is not
a service that we can provide. Nor do we disconnect gas appliances, reinstall or connect any appliances,
plumbing or electric. These items will not be done by Northman Marble under any circumstances.
Please contact a licensed plumber or electrician for these services.
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Appliances: It is your responsibility to ensure properly fitting appliances. This includes all ranges,
refrigerators and dishwashers. Please be careful when purchasing new appliances after countertops are in
production. It is recommended that you purchase them and have them installed or on site before a
template is done. All cook top cutouts, top mount sink cutouts, and holes for faucets/accessories must be
done during installation to ensure proper fit and to avoid breakage during transport. Unfortunately, this
task can be messy and create dust, in small or very large quantities. Please remove any and all objects
out of such areas if you want them to stay clean. Top mount sinks and slide in ranges must be on site at
time of install. Farm house sinks must be installed before the template. Under mount sinks holes will be
pre-cut in our shop. The cut out shape, size, setback, orientation and edge profile will be at the discretion
of our shop. Sink cutouts will be centered from left to right in the cabinet unless otherwise specified in
writing by the customer. The sink will be secured under the granite and ready for the plumber to
complete the hookup. All faucets or accessories must be on site at time of install, as well as homeowner
or designer who can sign and mark for the holes to be drilled.
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Please note: If appliances do not fit properly once your countertops are installed and it is due to a
mistake on your part, or appliances are not on site at time of install – a trip charge of $150.00 as well as
any additional labor charges will be added to your bill if we are needed to return to your home to correct
the problem(s). Additional charges will be written on a Change Order form which must be signed
before we can move forward. Please remember - we do not reinstall any appliances. You will need to
have your electrician mount any hardware or reconnect any and all ranges. You will also need your
plumber to reconnect your dishwasher, disposal, and top mount sink, which will also need to be caulked.
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Sub Decking: In your price quote we account for sub decking if applicable, which we will install when we
install your new tops. It is used in conjunction with 2CM stone and may not be required with 3CM stones.
We do not recommend or warranty any countertop installation if the sub decking was installed by others.
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Tear out of existing countertops: Due to creating potential damage to cabinets or walls, Northman Marble
& Granite will not remove your existing countertops, though they will need to be properly removed
before the template in most cases. We are sometimes able to template your existing countertops to
minimize the burden of a non-functional kitchen; unfortunately, we are unable to accurately verify the
existing conditions of your cabinets, and as a consequence, problems may arise and additional work may
be required that is not in our scope of work. We strongly suggest that you remove everything from the
base cabinets as well as existing backsplashes. During the tear out of backsplashes, the drywall may
become too damaged to use as a proper substrate for your new splashes, so be prepared to replace the
drywall at your own expense. Your cabinets must be set level, straight and true, and conform to industry
guidelines. Unfortunately, this is not always the case, especially in older cabinets. We may encounter
leveling or structural problems. Solutions may involve the re-setting of your cabinet boxes or the
installation of wood trim to cover any gaps or exposed plywood. Our installer will inform you of any
problems after tearout but before installation so you may choose whether to proceed with subpar
substrates or to have them repaired at your own expense and pay a trip charge for our installers to return
at a later time. If you do proceed with subpar subtrates, any trim pieces or other cosmetic changes are at
your own expense as well. If these solutions are unacceptable to you, you should have your existing
countertops, sub decking and backsplashes removed prior to template. If the templater sees any potential
problems he will inform you and advise you on the course of action you should take. If you fail to make
the proper corrections we will not be responsible for any damages caused, and the installation may be
delayed as a result. Additional charges will be applied based on homeowner’s negligence. We will remove
all debris from site except for the sink, which is the plumber’s responsibility.
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Backsplashes: You need to specify if you want backsplashes and what size. Standard backsplash is 4’’
high with a standard square polish on the exposed edges. Full height backsplash will terminate at the end
of the upper cabinet and have a 6’’ high side splash unless specified and noted in writing and on contract.
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Joints, Stone & Overhangs: Marble, Travertine, Granite and other natural stones are created by nature,
and as such are subject to grain & color variation. All stone has varying degrees of inconsistencies such as
pits and fissures, and are inherent characteristics of natural stone. The location of countertop or
backsplash joints is dependant on factors such as slab size, type of material, weight of pieces, and shape of
your kitchen. During the layout process we consider the grain direction and pattern of the slabs and place
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the joints to achieve the best possible results. All seams will be placed at the discretion of our shop and
may change at any time. However, if you want the grain/pattern to go in any certain direction, it must be
noted, written and signed by you before or at template and before production begins. Otherwise, it will be
fabricated and installed at our discretion and if, at that time, you are dissatisfied with the direction and/or
pattern, the cost to redo the countertops will be at your expense. NO Excuses or exceptions. If the
mistake is made on our part, we will remake and replace your countertops at our expense. Please discuss
all overhangs, corners, and edges with your sales associate and templater. Some overhangs may require
corbels or steel supports. We do not furnish or install either.
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Countertop Care & Maintenance: Your countertops are sealed during fabrication and/or after installation
which may result in a dull appearance. This will disappear after a few weeks of use and cleaning. Natural
stone requires little or no maintenance and should remain just as beautiful as the day it was installed. To
clean your countertops, use a mild soap and some water. Never use abrasives or harsh cleaners such as
Soft Scrub, Comet, 409, Fantastic or anything alcohol based, as they can leave a buildup of residue. Never
wax your countertops. Granite and other stones are not indestructible; treat your tops as you would any
other valuables. It is not recommended that you sit or stand on your countertops. Also, treat edges with
more care, as they are thinner and may be more fragile.
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Completion: Upon job completion you will be asked to sign off that you are satisfied with your new
countertops and, if necessary, address any problems that you may have. We will address them
individually with you to determine if any correction can or should be made. If you or a designee are not
on site to sign and approve the completion of the task, by default, you waive the right to personally
inspect and approve the work performed, therefore, this signed form will be used in lieu of the completion
form thus certifying that Northman Marble and Granite has satisfactorily completed the installation as set
forth in your sales contract.
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Special Conditions: Elevators, flights of stairs (interior or exterior), narrow doorways, long distance
carries, and limited access to areas of the job site may result in additional charges which must be disclosed
and included in contract. If it is not and is noted on day of install, installation will be ceased until a
Change Order form with the additional fee is signed. If homeowner is not available to sign and installers
are unable to complete the job, additional charges will incur for the delay and disruption in productivity.
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Warranty: Northman Marble & Granite give a standard 2yr workmanship warranty required by law.
Materials such as natural stone are products of nature, and have no warranty from future defects.
However, in the event a defect should occur, at our discretion, we may consider repair of surfaces. Our
decision to repair does not imply we accept or take responsibility for the defect nor will we provide future
warranty of the repair. There is no warranty for customer negligence, destructions, misuse or neglect.
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Other Notes: All leftover stone is purchased by Northman and is the property of Northman. No other
written or verbal agreements about stone possession or transference will be honored.
Your signature indicates that you have thoroughly read, understand, and accept all conditions, provisions and
guidelines in this document in its entirety. Thank you in advance for your cooperation and understanding.
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Customer Name: __________________________ Signature: _____________________________ Date: ___________
Received by: ______________________________
Northman Marble Representative
Date: ___________
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