Institute of Technology Tallaght
Information Brief
IT Support Staff – Permanent Post
Closing Date – 17:00 on 11th December 2015
The Institute of Technology Tallaght is a leader in design and delivery of career
focused courses. We prepare quality graduates who combine a sound academic
grounding with the practical skills required by modern industry and commerce. The
Institute has developed links with industry and with other higher education
institutions both in Ireland and in Europe and has built an active and productive
research, development and consultancy programme. The Institute contributes
effectively to the industrial and commercial growth of South Dublin County and has
become a vital component of its infrastructure.
The ethos of the Institute is to encourage all staff to contribute to its growth and
development. Staff can expect to work in an innovative and co-operative
environment fostering teamwork and a multi-disciplinary approach in the pursuit of
excellence and quality in all activities of the Institute.
The staff in the Institute work in an innovative and co-operative environment that
fosters teamwork and a multi-disciplinary approach in the pursuit of excellence.
As a young and progressive Institute, ITT Dublin is undergoing significant
development. Staff joining the Institute can expect to contribute to this growth and
evolution. They will face an exciting, challenging and demanding role in ensuring the
Institute meets the requirements and aspirations of its students and the wider
community.
Computing Services Department
The computer services department in the Institute of Technology Tallaght is
currently looking to recruit an IT Technician to fill a vacancy in our Computer
Services Department. The computer services team provides technology solutions and
support to the Institute. We support a diverse range of equipment with deployment
of leading edge technologies to over 500 staff and 5 thousand students. The
department is led by the IT Manager with two functional teams, client services team
and network and infrastructure team.
The successful candidate will initially be joining our client services team. Currently
the client services team consists of four technical staff comprising one senior
technical officer and three technical officers with one vacancies.
The role of the client services team is to focus on our customers and ensure that all
services are available and reliable. Our customers include all Institute of Technology
Tallaght staff and students.. There is a close working relationship between the client
services team and the network and infrastructure team.
Services and Resources:
The services and resources are wide ranging and varied. The staff requirements are
different from the student requirements but in some cases there is an overlap.
Staff services range from the services that are common to all staff to services that
are specific to functional areas.
Services that are common to all staff include the following –
 Providing staff with a Desktop Computer/Device which includes image build
and deployment
 IT support to approximately 500 staff
 Password reset service
 Provision of a support ticket system. 1825 support tickets were successfully
completed for the calendar year 2014 by the client services team.
 Provision/de provision of staff accounts and network drive mappings
 Application install and support
 Printing, copying and scanning (managed print service which includes 70
mfd’s)
 Internet access support (Browser support)
 Remote access to services and applications using Microsoft RDS in a Hyper-V
environment.
 Staff Help Desk
 Staff laptop loan service
 Manage the deployment of Windows updates using Microsoft System Center
 Malware, Anti-virus protection
 Assist with connecting end user devices (mobile phones, tablets and laptops)
to Eduroam wireless system
 Video Conferencing and Digital signage support
 Software license management
 Deploy and support 50 podium computers in our lecture theatres
Student support includes:
 Provide IT support to all students in the school of business and humanities
 Help desk support open 5 days a week from 9 to 5. Open two evenings per
week from 5:30 to 7:00.
 Support for 10 student labs including 167 windows workstations and 20
Apple imacs
 Assist with connecting portable devices to Eduroam wireless service
 Laptop support to school of business students who avail of laptops from the
access office and the disability office
Person specification:
Minimum Eligibility Requirements
 Computing/ICT Ordinary Degree (Level 7) and at least one year’s postgraduate
experience.
 Ability to take initiative, give leadership and work with people.
 Good organisational, communication and interpersonal skills.
 Evidence of personal development through further skills development
 Good technical knowledge.
Skills and Competencies required
 Front-end customer focused.
 Strong interpersonal and communication skills.
 Enthusiasm for working with staff and students with wide ranging knowledge
of IT.
 Comfortable working part of a team as well as the ability to work
independently and take initiative when appropriate.
 Good troubleshooting skills with the ability to get to the root cause of
problems.
 Comfortable with telephone support and fixing problems remotely.
 Good prioritization skills.
Knowledge and Experience desired
 Knowledge of installing and configuring PCs, laptops and tablet devices.
 Knowledge of Windows (Windows 7, windows 8/8.1) operating systems and
Apple Mac IOS would be useful.
 Knowledge of Windows Active Directory, Group Policy.
 Experience in deploying applications, windows updates, virus and spyware
protection.
 Experience of using System Centre Configuration Manager would be useful
but not a pre-requisite.
 Experience of License manager tools.
 Experience of debugging windows event viewer and log files.
 Experience and understanding of Windows profiles.
 Experience of Virtualisation and associated management tools.
Computing Services Technician
The Technician will report to the Senior Technical Officer, or his nominee, as
appropriate and will be required to work closely with students, management,
academic, technical and other staff.
Technician Salary Scale as at 01/11/2013
Point 1
€27,814
Point 2
€29,460
Point 3
€30,904
Point 4
€31,800
Point 5
€32,724
Point 6
€33,675
Point 7
€34,654
Point 8
€35,583
Point 9
€37,786
Point 10
€40,123
Point 11
€41,822
Please note that entry to the salary scale is almost always at Point 1. In some
circumstances candidates may come in at a higher point if they have previous public
service in an equivalent post.
Institute of Technology Tallaght
Application Form
IT Support Staff – Permanent Post
Closing Date – 17:00 on 11th December 2015
PERSONAL
Surname
First Names
Correspondence Address
Email Address
Telephone (Home / Mobile)
Present Occupation
Telephone (Business)
QUALIFICATIONS Third Level
Award Title & Grade
Other Qualifications
Award Title & Grade
Year
Awarded
Awarding Institution
Year Awarded
Training Courses Completed
Course
Final Year Subjects
Awarding Institution
Final Year
Subjects
Date
EMPLOYMENT RECORD
Present or most recent employment
Position Held
From - to
Name & Address of Employer
Reason for leaving
Duties & Responsibilities:
Position Held
From - to
Name & Address of Employer
Reason for leaving
Duties & Responsibilities:
If you have any further details about previous relevant employment experience – please
add the details on a separate sheet.
Please ensure you identify your relevant strengths from amongst the following areas. Please
also identify any particular systems and technologies in which you have special expertise:
Leadership & Technical Experience in
Software deployment and support.
Experience in Prioritising and scheduling
work in a customer focused
environment.
Experience of configuring, installing and
maintaining end user devices including PC’s ,
Macs, laptops and tablets.
Experience in troubleshooting customer
problems and knowledge of help desk
systems and procedures.
Experience in virtualisation technologies and
cloud computing.
Detail below any further information you feel may be relevant to your application.
REFEREES
Name and address of two independent persons, not related to you, who can attest to your
professional competence. At least one of these should have supervised your work in the
recent past.
Name
Address & Telephone Number
Are there any legal restrictions on your right to work in this Country ? If so, please specify what
they are :
OUTSIDE INTERESTS
If appointed please indicate the earliest date at which you would be available to take up
duty
_________________________________________________
I certify that the information given in this application form is correct
Signature _________________________ Date ____________________________
INSTITUTE OF TECHNOLOGY TALLAGHT - CANDIDATES SHOULD NOTE THE FOLLOWING
All particulars asked for should be given on the application form. Reference to Curriculum
Vitae is not sufficient, though you may, if you wish, submit a curriculum vitae and further
information in support of your application. The closing date for receipt of completed
application forms is not later than 17:00 hours on 11th December 2015. Completed
application forms should be returned to:
The Human Resources Manager
Institute of Technology
Tallaght
Dublin 24
(Please ensure that the proper postage is applied, as under stamped envelopes may not be
delivered in time)
If you wish you may send in your application by fax (01 4042883), or e-mail it to
Human.resources@ittdublin.ie to ensure that your application is in before the deadline. You
should also send in your original signed application form. Please note however that it is
Institute policy not to accept late applications.
If you have any queries, you can contact the Human Resources Department at
4042120 or 4042705
Canvassing will disqualify.
Applicants may be shortlisted for interview on the basis of the information supplied in their
application form.
Applicants may be notified of the intention to call them for interview via e-mail or by phone
or in writing.
Please note that you may be required to produce documentary evidence to support any
statement made by you on this form. Original copies of qualifications, Birth Certificates etc.
will be requested from the successful applicant(s)
Under our Freedom of Information policy, application forms and any other documentation in
respect of applicants who are not offered positions will be kept for two years from the date
of receipt.
The Institute advises that incorrect information provided by applicants during the selection
process may invalidate any consequent appointment. This will apply no matter when the
correct facts are established
If you are called for an interview and are a person with disabilities who would require any
special facilities at the interview, please make contact with this office at that time to discuss
what arrangements are necessary.
Citizenship / Permit Requirement:
Eligibility to compete is open to candidates who are citizens of the European Economic Area
(EEA) or Switzerland. The EEA comprises member states of the European Union along with
Iceland, Liechtenstein and Norway. Other candidates may be eligible to compete subject to
their having or obtaining an appropriate work permit for the nature and duration of the
position.
Former Public Service employees:
Eligibility to compete may be affected where applicants were formerly employed by the Irish
Public Service and previously availed of an Irish Public Service Scheme including:
- Incentivised Scheme for Early Retirement (ISER)
- Department of Health and Children Circular (7/2010)
- Collective Agreement: Redundancy Payments to Public Servants
Applicants should ensure that they are not precluded from re-engagement in the Irish Public
Service under the terms of such Schemes. This is a non-exhaustive list and any queries
should be directed to an applicant’s former Irish Public Service Employer in the first instance.
Pensions
The appointee will become a member of the appropriate public service pension scheme.
Broadly, if the appointee:
(a)
(b)
served in a public service body as a pensionable public servant on 31 December
2012, then the terms of the Education Sector Superannuation Scheme shall apply to
the appointee; or
first serves in a public service body as a pensionable public servant on or after 1
January 2013 or has not, prior to appointment, served in a public service body as a
pensionable public servant, then the provisions of the Public Service Pensions Single
Scheme will apply.
As the rules relating to membership of these schemes contain a number of exceptions, if the
appointee has any queries as to which pension scheme provisions apply to them, these
should be raised as soon as practicable after appointment with the HR Manager. The
appointee shall be obliged to make pension contributions in accordance with the rules of the
applicable scheme and the appointee shall be subject to the applicable scheme’s provisions
as amended from time to time.
Garda Vetting
Successful applicants will need to be Garda Vetted
Proposed merger of Three Institutes
Please note that it is planned that three institutions in the Dublin region – Dublin Institute
of Technology (DIT), Institute of Technology, Blanchardstown (ITB) and Institute of
Technology, Tallaght (ITTD) will merge into a single institution to form the new Dublin
Institute of Technology, prior to seeking designation as a Technological University for
Dublin. Thereafter staff may be assigned or re-assigned to any of the buildings / centres in
the new Dublin Institute of Technology, at the discretion of the Institute.
Please note that the rate of remuneration may be adjusted from time to time in line with
Government pay policy.
Garda Vetting may be required for successful candidate
Further information
Check out the Institutes web site at http://www.ittdublin.ie or contact
Human.Resources@ittdublin.ie or telephone 01 4042120