Homecare Re-ablement Learning and Development Framework
London Joint improvement Partnership, in response to requests from frontline organisations, has worked to develop the following framework.
To show how to evidence those competencies.
This document builds on the work done to develop role descriptors and learning outcomes for Re-ablement workers by Emma Shortt and
colleagues at CSED and identifies where, within currently available qualifications on the QCF framework these outcomes are covered. The
CSED documents can be found at: http://www.csed.dh.gov.uk/homeCareReablement/Toolkit/
This outline can be used by organisations in a number of ways.
 To ensure any training commissioned is fit for purpose by helping organisations specify what it should include or evaluate what is being
offered.
 To assess the current levels of competence of workers in relation to delivering an enablement service
 To clarify in both person specifications for individual jobs and commissioning specifications for services the knowledge and
competencies expected.
 To establish a framework of the minimum levels of knowledge and competence expected of workers or commissioned services to
improve level of competence across London.
Some of the areas of competence described here may link to other areas of qualifications and knowledge development which are usually
undertaken separately e.g. Communication or management training. What are described below are the specific communication competencies
required in relation to Enablement related activity. In terms of development opportunities offered to workers, organisations may choose to
incorporate some of the competencies identified below into other development opportunities or work towards a qualification.
Homecare Re-ablement Learning and Development Framework
Learning Outcomes (for Knowledge, Skills
and Behaviours)
Knowledge
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Skills
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Behaviours
Level Role
Descriptors
1
Commissioners,
Brokers,
Colleagues
working with the
Re-ablement
Team, e.g.
health,
reception
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Customer Pathway/ Personalisation
What is re-ablement?
How is re-ablement different to
rehabilitation/ traditional homecare etc?
What is a re-ablement culture?
Re-ablement Plan/ Processes
Dignity, choice and control
Individuality, Equality & Diversity, Human
Rights, Mental Capacity
Privacy, Confidentiality & Data Protection
How to find further info/ contacts e.g.
other services, voluntary organisations,
benefits
How to refer
How to commission
Ability to adopt a re-ablement approach
to own work
Ability to provide high standards of
customer service
Effective verbal and written
communications skills
Ability to work as part of a multidisciplinary team and with a range of
people and partners
Learning materials to help meet learning outcomes
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Supporting independence – units within the QCF around (Level 2 and at other
levels (e.g. – support participation in learning & development’ support independence
in the tasks of daily living; Support individuals to meet personal care needs; support
individuals to live at home etc
Transitions: lead the management of transitions within QCF (level 5) as well as lead
positive behavioural change
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Commissioning, contracting and procurement NOS and also units within the QCF –
need to determine level here whether to be 3,5 or 7 and specifics around skills
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L&M NOS – D2 – multi disciplinary teams – establish and manage working
relationships; effective procures, protocols and practices for workers based in multidisciplinary teams; opportunities for CPD for workers working within
Knowledge
Learning Outcomes (for Knowledge, Skills
and Behaviours)
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Skills
Referral procedures
Assessment procedures
Safeguarding
Voice recording procedures
Learning materials to help meet learning outcomes
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Behaviours
Level Role
Descriptors
2
Call Centre,
Access Team,
Providers
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How to complete contact referral/
assessment
How to deal with difficult calls
How to prepare basic reports
A patient and calm approach
Ability to establish facts quickly and
respond logically
A methodical approach to role
safeguarding: QCF level 5 – safeguarding and protection of vulnerable adults
competence unit; lead person centred practice as well as providing independent
MCA – Dols at level 5
Safeguarding Adults Briefing and Safeguarding Adults local policies and
procedures – within inductions for new staff and those going into new roles
Also looking at matrix and information, advice and guidance
Level Role
Descriptors
3
Re-ablers and
Senior Reablers
Learning Outcomes (for Knowledge, Skills
and Behaviours)
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How people learn and basic learning
skills e.g. listening, active etc
How to help others learn/ coach people/
train the trainer (seniors only)
H&S/ Manual Handling/ First Aid
Managing risk
Personal Safety and Lone Working
Medical matters e.g. strokes, falls,
dementia, artificial limbs, diabetes
Sensory services
Signs of abuse/ neglect
Food hygiene and nutrition
Medication (awareness of main types)
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Performance Management (seniors only)
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Knowledge
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Learning materials to help meet learning outcomes
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Skills for life – would come within induction – as well as The Skills for Life and
Employability Strategy and related Practical guide for social care employers and also
Care Skillsbase is a resource to support managers in the adult care sector to take
constructive action on communication & number skills.
Coach and mentoring units : within the QCF at level 5
nutrition – within common induction standards; QCF (replacement NVQ – content
within) ; as well as nutrition and wellbeing knowledge set., and the trainer toolkit to
support this
• Recommendations on appropriate qualifications and frequency of training
refreshment is provided by the Chartered Institute of Environmental Health
and the Food Standards Agency
• Also units within the QCF linking to specialist areas e/f understand and meet
the nutritional requirements of individuals with dementia
Medication: units within the QCF – e.g. administer medication to individuals and
monitor the effects (optional unit with L2 QCF) also the medication knowledge set
and also Guidance about handling medication in social care is available from the
Royal Pharmaceutical Society
Infection Control Awareness training for all - level of training according to job roleDH code of conduct
Sensory loss : units within the QCF e.g. introductory awareness of sensory loss as
well as support effective communication with individuals with a sensory loss – also at
other levels inc level 5 – and also referring to the sensory services NOS
Falls: units within assisting and moving certificate qualification on QCF that looks at Select and use appropriate techniques and equipment when dealing with falls
Personal safety and lone working : - guidance on the website (SfC) http://www.skillsforcare.org.uk/developing_skills/safety_guidance_for_social_care_st
aff/lone_working.aspx also a lone working agreement available of the SfC website
NOS - HSC232Protect yourself from the risk of violence at work
Level Role
Descriptors
Skills
Learning Outcomes (for Knowledge, Skills
and Behaviours)
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Behaviours
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How to complete a re-ablement
assessment and work to a (outcome –
focussed) support plan
How to complete a basic risk assessment
(more complex for seniors only)
How to complete a client record/ diary/
other documentation accurately and
appropriately
How to teach service user daily living
skills (including medication)*
How to access/ secure service user’s
home
How to deal with difficult behaviour
Basic equipment /telecare skills e.g.
inspection/ assessment/ home safety
(more complex for seniors only)
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How to undertake reviews e.g. customer/
team member/ service (seniors only)
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Able to help others learn/ coach
others e.g. clients, their carers, new
team members
Able to evidence a customer –
focussed approach
Resourceful and proactive, able to
solve problems as they arise
Able to work on own initiative, taking
decisions when appropriate
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Learning materials to help meet learning outcomes
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Assistive technology: Units within the QCF around (within optional units) – e.g.
contribute to supporting individuals in the use of assistive technology, support and
use also at level 5
Risk management : Within the QCF – level 5 diploma have a develop a health and
safety and risk management policies procedures and practices
Health and safety: Business Link is a source of practical advice on Health and
Safety requirements; Health and Safety Awareness training for all - level of training
according to job role
L&M NOS - c1.3 monitor and review systems, procedures and practices for the
management of risk
Risk assessment – C2 (L&M) – prepare risk assessments; carry out,; develop,
plan and review risk management plans
Understanding dementia – dementia units available on the website and QCF http://www.skillsforcare.org.uk/qualifications_and_training/qualificationsandcreditfram
eworkQCF/dementia_qualifications.aspx
Coaching and mentoring: QCF level 5 – facilitate coaching and mentoring
Leadership and management including Manager Induction Standards and
Supervision tools and resources
• L&M NOS – effective communication (E1.1)
L&M NOS – D1 – manage effective working relationships with networks and communities
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Knowledge
Skills
Behaviours
Level Role
Descriptors
4
Re-ablement
Managers
Learning Outcomes (for Knowledge, Skills
Learning materials to help meet learning outcomes
and Behaviours)
• Service structure and governance
• Lifelong learning UK maybe able to help here
• Service standards and practice
• Manager induction standards - standards are based upon management
• Business Management e.g. HR,
practice which has person-centred planning at its heart,
Finance, IT etc
• http://www.skillsforcare.org.uk/developing_skills/leadership_and_manageme
• Business Continuity
nt/management_induction_standards.aspx
• Performance Management/ Reporting
• Management: QCF level 5 units – understand how to manage a team. Partnership
• How to manage a MDT inclusively
working, professional supervision practice
• How to roster for Re-ablement
• How to prepare reports
• How to prepare budgets, manage and
control finances
• How to recruit, induct, develop and
performance manage team members
• Coaching and mentoring: QCF level 5 – facilitate coaching and mentoring
• Able to evidence a ‘whole team’
• Leadership and management including Manager Induction Standards and
approach to planning and delivery
Supervision tools and resources
• Ability to think and deliver creatively
• L&M NOS – effective communication (E1.1)
to resolve issues and improve team/
• L&M NOS – D1 – manage effective working relationships with networks and
service
communities
• Ability to lead and motivate team
• Ability to build working relationships
with other teams/ partners