Customer Service Promise Preschool Field
Officer Program
The City of Boroondara Preschool Field Officer Program is committed to providing a
high level of customer service to support the inclusion of children with additional needs
in Funded Kindergarten Programs.
Our customer service promise to you
The Preschool field Officer Program aims to provide helpful, friendly and efficient support, information
and advice to early childhood services, educators and families of children with additional needs. We
believe it is the role of every Council employee to be committed to ensuring that our customers
experience excellent levels of service and satisfaction. Our staff welcome the opportunity to assist
you.
This promise reflects our Council values which are integrity, collaboration, accountability, innovation
and respect.
Contacting a Preschool Field Officer
Our goal is to provide you with prompt and efficient service by specialist staff who are approachable
and well informed.

We will respond to written referrals and requests for support in a timely manner (according to
priority of need)

We value customer privacy and treat all personal information confidentially.

Our correspondence will be clear, address all your issues and will include relevant contact
details.

We provide an inclusive service and offer interpreter and translation services in languages
other than English and for people with a hearing or vision impairment.
Our Service Standards
Our specialist staff will

Respond to requests for support from state funded Kindergarten services in a timely manner

Provide information relevant to the inclusion of children with additional needs

Meet with Early Childhood Educators to identify and plan for their professional support needs

Provide ongoing professional assistance to support inclusion
Postal Address Private Bag 1, Camberwell VIC 3124
Telephone 9278 4444 | Fax 9278 4466
National Relay Service (hearing or speech impairment) 1300 555 727 or TTY/voice calls 133 677
Email boroondara@boroondara.vic.gov.au | Website www.boroondara.vic.gov.au
Council Offices 8 Inglesby Road, Camberwell | Kew Customer Service Corner Cotham Road and Civic Drive
To use a telephone interpreter T 131 450
How to give us feedback
We are constantly looking for ways to improve our services and programs. If you can suggest ways
we can do things better, please let us know. We highly value your comments.
If you are dissatisfied with the service you have received, we will listen to your concerns and aim to
resolve your enquiry fairly and efficiently. If we are unable to meet your expectations we will clearly
explain why.
How to make a formal complaint
The majority of concerns and complaints tend to be easily resolved by contacting the staff member
involved or the Manager of Family Youth and Leisure Services; however where the issue is more
serious, the matter will be treated as a formal complaint.
Please write to us:
Private Bag 1, Camberwell Vic 3124
boroondara@boroondara.vic.gov.au
Postal Address Private Bag 1, Camberwell VIC 3124
Telephone 9278 4444 | Fax 9278 4466
National Relay Service (hearing or speech impairment) 1300 555 727 or TTY/voice calls 133 677
Email boroondara@boroondara.vic.gov.au | Website www.boroondara.vic.gov.au
Council Offices 8 Inglesby Road, Camberwell | Kew Customer Service Corner Cotham Road and Civic Drive
To use a telephone interpreter T 131 450