WILLIAM CLIFFORD PASS
10339 St. Joan Lane
St. Ann, MO 63074
pass.cliff@yahoo.com
(314) 724-1526
SUMMARY
Accomplished, results oriented professional with experience establishing, developing, and managing
business ventures. A self-motivated industry leader that excels in time critical decision making and
problem solving at every level of an organization. A strategic thinker that possesses outstanding oral
and written communication skills. A loyal, honest, dedicated person that truly enjoys rising to
challenges and bringing success to an organization. Key skills include:
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Sales
Business Development
Strategic Planning
Organizational Management
Customer Focused at all levels
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VIP and super VIP skills
Financial Analysis
Quality Control
Effective Employee Leader
PROFESSIONAL EXPERIENCE
American General Insurance Company, St. Louis, Mo
Contracted independent life insurance agent
2111-2112
National Benefits Group, St. Peters, MO
2007-2011
 Missouri certified field underwriter for health and life insurance
 Appointments include Anthem, Assurant, AIM, American Community, United
Healthcare, Mercy Health, GHP Coventry, MSP, Fidelity Life, Stonebridge Life, United
Home Life, and prepaid legal/identity theft products.
 Senior Medicare products (Coventry Advantage and Advantra)
 Sales prospecting, presentation, closing and maintaining new business
Kruse International, Auburn, IN
 Business development
 Strategic planning
 Consignment of high end vehicles and complete collections
 VIP bidder and consignor relations
2004-2006
Silverstone Investment Group, Ltd., St. Louis, MO
2003-2004
Purveyor of a sales and restoration operation specializing in collectible automobiles
 Procured, prepared, and successfully marketed inventory.
PASSPORT TRANSPORT LTD., St. Louis, MO
1986 – 2003
** Passport Transport was acquired by FedEx Custom Critical of Akron, Ohio in August, 2000 at
which time the job title was changed.
Manager of Operations
President
Manager of Dispatch
Dispatcher
2000 – 2003**
1997 – 2000
1988 – 1997
1986 – 1988
Selected Accomplishments:
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Created and managed the implementation, with subsequent success of 40% revenue growth
and attained fleet size desired by FedEx within 36 months.
Procured and managed assets necessary for continued growth, which included personnel,
equipment and technology.
Established and maintained strong vendor relationships to enhance company business while
meeting budgets.
Led intermediate and long term strategic planning for Passport, including the creation of a
brokerage division (Auto Trans Express).
Managed the marketing, advertising, promotion and public relations efforts, which resulted in
Passport becoming the most visible, undisputed industry leader.
Established sponsorship relationships and negotiated contract terms that resulted in exclusive
rights to the most lucrative antique, classic and vintage racing special events in the United
States.
Managed the nationwide special events program, resulting in Passport achieving the largest
special event market share of any carrier in the antique, classic, and vintage racecar niche.
Created a business plan and successfully launched Auto Trans Express, a web-based
brokerage operation. Secured a contract with eBay/Kruse.
Developed and managed a recruitment program for office staff and over-the-road driver
teams. Achieved and maintained the lowest turnover in the industry, less than 10% annually.
(industry standard is estimated to be 200% or more annually).
Managed the design, procurement procedures and ultimate construction of cutting edge,
state-of-the-art trailer designs which resulted in a significant competitive advantage for
Passport.
Managed the trailer fleet maintenance operation, both internal (Passport shop) and external
(outside vendors). Selected vendors and products that minimized downtime, reduced cost
and maximized safety, which led to optimal customer satisfaction.
Implemented and managed a customer satisfaction program. Responded to all letters of
praise or complaint. Dealt with complaints to ensure ultimate customer satisfaction and
continued loyalty to the Passport brand.
Established the fleet safety program, consistently achieving the highest US DOT rating, as
well as favorable ratings from insurers, thus minimizing premiums and operating costs.
Created and maintained a driver recognition program.
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Successfully managed the (on-time) implementation and customization of an innovative
operating system for the Dispatch department (TMW) and phased out the previous system.
Successfully launched the implementation of two satellite tracking systems for the truck fleet
resulting in a more efficient operation and increased customer satisfaction.
RICK COLE AUCTION COMPANY, North Hollywood, CA
Antique and Classic Car Auctions
1986
Manager of Operations
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Coordinated logistics for the Newport Beach, Universal City and Monterey, California
collector car auctions, resulting in successful, profitable events.
Managed clientele database and associated mailings/correspondence, resulting in maximized
attendance at events.
Team leader that launched the inaugural Monterey Sports Car Auction. In 1986 this event
became, and remains the most successful and important sports car auction in the world.
Education
Bachelor of Science, Finance and Marketing
University of Colorado at Boulder School of Business