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Lesson 5 – Quiz
Multiple Choice
1.
Some hospitality organizations are establishing written codes of ethics because
a.
b.
c.
d.
e.
2.
Written ethics codes may be undermined if
a.
b.
c.
d.
e.
3.
management pushes and rewards sales staff for doing whatever it takes to
get the sale.
management actions do not match the ethics code.
company policies and procedures are not in line with the ethics code.
unethical actions are not adequately defined.
All of the above may undermine written ethics codes.
Which of the following is true of a profession?
a.
b.
c.
d.
e.
4.
sales people and meeting planners are often tempted to compromise
personal ethical standards to make profitable deals.
unethical behavior can ruin the reputations of both wrongdoers and those
who have been wronged.
organizations are realizing that values may have to come from the
organizations rather than individuals.
without an industry-wide ethical standard, unethical actions may seem to
be the norm.
All of the above are reasons that written ethical codes are being
established.
A profession is an occupation that requires specialized knowledge and
skills and is generally looked on with respect by most people.
Professions usually have established entrance criteria and rules of right
practice.
An occupation must be good for the community and society to be
considered a profession.
Making large salaries can be a benefit of being in a profession; however,
making money can not be the point of the profession.
All of the following are true of professions.
To behave professionally means
a.
b.
c.
d.
e.
we continue to study and grow within our profession.
we take responsibility for ourselves and our work.
we conduct our personal and business lives with integrity.
we adhere to all the ethical principles and are ethical people.
All of the above are professional behaviors.
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True/False
_____5.
Marketing involves selecting whom we wish to serve, determining what
they would like, and then how, when, and where they would like it.
_____6.
The target market is made up of all the people in an area, state, or country.
_____7.
More organizations today are writing ethics codes because managers are
often more inclined to respect and prefer having company rules when
making difficult ethical decisions.
_____8.
The long-term benefits of ethical sales policies and practices far outweigh
short-term unethical results that may backfire and ultimately hurt sales.
_____9.
The reputation of the hospitality industry is dependent upon the behavior
of its management.
_____10.
The hospitality industry is looked upon with respect as an excellent career
opportunity by most entry-level workers.
(Cont. on the next page)
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For the following situation, use the form provided to enter the decision option,
stakeholders, possible consequences of the decision, and the ethical principles violated by
the decision. Use the back of the page if you need more space.
Situation: A manager leaves the employ of one hotel to head up sales and marketing for
another. The manager calls clients from the previous hotel and encourages them
to switch hotels by charging less for the same service.
Ethics Analysis Form
Decision Option:
Stakeholders
Principles
Consequences