SUPERVALU
Einstein
Diagnostic and Logging
Service
Reference Guide
Version 1.0
September, 2009
TRADEMARKS
SVHarbor and the SVHarbor logo are registered trademarks of SUPERVALU in the United States
and may be protected as trademarks in other countries. Their respective companies claim all
other products, services or company names mentioned herein as trademarks and trade names.
 SUPERVALU, 2009
Einstein Reference Guide
Version 1.0
Contents
Welcome .......................................................................................................................................... 1
Obtaining Access to Einstein Application .................................................................................... 1
Before You Begin – Background Information .................................................................................. 1
The Einstein Home page ................................................................................................................. 2
Using the Search Logs Function ..................................................................................................... 3
Using the Manage Machine Settings Function ................................................................................ 6
Exiting Einstein ................................................................................................................................ 9
Welcome
This document describes accessing and using the Einstein application used to review logged
events of handheld devices as well as servers operating within or through the SVHarbor
environment.
Please be sure to read through this manual in its entirety to ensure your understanding of how to
use the Einstein application to search for and review logs. If you have an administrator role, you
can also set the logging level of the machines supplying data to the logs database.
Obtaining Access to Einstein Application
The Einstein application is available after you login to SVHarbor. Access to the Einstein
application is limited to designated read-only users and administrators of the application. The
corporate SVHarbor administrator will grant access to the application after security has
approved your access request.
Before You Begin – Background Information
Most applications available in the SVHarbor portal have the internal capability of capturing an
event log as various application activities occur. Historically, support personnel would have to
manually access or request transfer of those log files in order to troubleshoot errors or erratic
activities.
As part of the Einstein application, devices (handhelds as well as servers) being used as part of
other applications can now be configured to automatically capture and send parts or all of their
log files to a shared database for querying. The Einstein application also allows users to search
for the log database using a variety of criteria.
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The Einstein Home page
The graphic and callouts below provide an overview of the Home page of the Einstein
application. There are two types of users of the application: read-only users and administrators.
Both read-only users and administrators will access the same application and functions. Both will
be able to search and view logs. While read-only users will only view machine settings,
administrators will be able manage (change logging levels) them.
Search Logs
option
Manage Machine
Settings option
NOTE: Although the Einstein application is designed to operate in screen resolutions as small as
1024 X 768 the screen captures in this document were made using a 1280 X 1024
resolution.
Both the Search Logs function and the Maintain Machine Settings function are discussed in
detail below.
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Using the Search Logs Function
When you select the Search Logs option from the Einstein Home page, the Search Logs page
is displayed.
The Search Logs page allows you to enter criteria to retrieve a limited list of logged events.
NOTE: Log events are maintained in the database for approximately two weeks before they are
purged by an application process.
To access all logs currently in the database for viewing, click Search.
To apply criteria to limit the list of logs to view, enter or select from any or all of the following:
(Keep in mind that the more criteria you apply, the fewer number of items will be included in the
results because the items returned must match all criteria.)
Date (MMDDYY)
User
Security
Enter a starting and Through date (or click the Calendar icon to
locate and select the dates*). You can enter a starting date only
to use today’s date as the Trough date. You can also use only a
Through date to include all dates prior to it in the database.
Enter the User ID of a user.
Select a severity level from the dropdown list.
Selections are:
Fatal
Only Fatal events
Error
Error and Fatal events
Warning Warning, Error, and Fatal
events
Debug
Debug, Warning, Error, and
Fatal events
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Trace
Application
Categories
Machine ID Contains
Message Contains
Trace, Debug, Warning, Error,
and Fatal events
All
All captured events
Accept the default “Any…” or select an application from the
dropdown list (currently, only one can be selected.).
By default, all categories are selected.
Deselect the checkbox for any category to exclude.
Selections are:
Business
Business type exceptions.
Ex.: failed validations.
Heartbeat
Health of server or device.
Ex.: Signal strength,
Battery life, Disk space.
Performance Performance issues. Ex.:
Login errors, Slow
response, Timeouts
Security
Security. Ex.: Attempts to
login with bad credentials
or when not authorized.
Technical
System issues. Ex.:
System deadlock, Out of
memory, Database down
Enter a string of letters and/or numbers of a machine ID.
Enter a string of letters and/or numbers to be found in the
message.
When you have entered your criteria, click Search. The application will process and return a list
of log events that match your criteria. A sample is shown below.
To condense the list to only the record headers and a brief description of the logged event, click
the Hide stack traces link (
).
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The application will process and redisplay the page as shown below.
To display the stack traces again, click the Show stack traces link (
).
You can navigate through the pages of a lengthy listing using the VCR-like controls at the bottom
of the page. (See graphic below.)
You can also select the number of log events to display on a page using the Logging events to
display: dropdown. (See graphic below.)
Use these
controls to
navigate the
pages of the
listing.
Use this
dropdown to
set number
of events to
display per
page.
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Using the Manage Machine Settings Function
When you select the Manage Machine Settings option from the Einstein Home page, the
Manage Machine Settings page is displayed.
The Manage Machine Settings page allows you to enter criteria to retrieve a list of machines
(handhelds and servers). Support personnel and administrators can view the log severity settings
for machines in the list. Administrators can also change the settings for a machine or for what is
transferred to the database.
To access all machines currently logged in the database for viewing, click Search.
To apply criteria to limit the list of machines to view, enter or select from any or all of the
following: (Keep in mind that the more criteria you apply, the fewer number of items will be
included in the results because the items returned must match all criteria.)
Application
Machine ID Contains
Machine Logging
Severity
Accept the default “Einstein” for all applications or
select an application from the dropdown list.
(Currently, you can select only one.)
Enter a string of letters and/or numbers of a machine
ID.
Accept the default “Any…” for all severities or select a
severity level from the dropdown list.
Selections are:
Off
Fatal
Error
Warning
Only Fatal events
Error and Fatal events
Warning, Error, and Fatal
events
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Debug
Einstein Logging
Severity
Debug, Warning, Error,
and Fatal events
Trace
Trace, Debug, Warning,
Error, and Fatal events
All
All captured events
Accept the default “Any…” for all severities or select a
severity level from the dropdown list.
Selections are:
Off
Fatal
Error
Warning
Debug
Trace
All
Only Fatal events
Error and Fatal events
Warning, Error, and Fatal
events
Debug, Warning, Error,
and Fatal events
Trace, Debug, Warning,
Error, and Fatal events
All captured events
NOTE: The Logging Severity can be set for the events that are captured in the individual
machine’s log as well as for which of those events are transferred to the Einstein
database. The severity levels need not be the same; however; those of the
machine must be set lower or the same as Einstein.
When you have entered your criteria, click Search. The application will process and return a list
of log events that match your criteria. A sample, as viewed by an Administrator, is shown below.
Read only users will see inactivated dropdowns in the Machine Severity and Einstein Severity
columns.
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Administrators can modify the Machine Severity and/or Einstein Severity settings of any
machine in the list by making a selection from the appropriate dropdown.
The dropdown selections are as follows:
Off
Fatal
Error
Warning
Debug
Trace
All
Only Fatal events
Error and Fatal events
Warning, Error, and Fatal
events
Debug, Warning, Error,
and Fatal events
Trace, Debug, Warning,
Error, and Fatal events
All captured events
NOTE: The Logging Severity can be set for the events that are captured in the individual
machine’s log as well as for which of those events are transferred to the Einstein
database. The severity levels need not be the same; however; those of the
machine must be set lower or the same as Einstein.
You can navigate through the pages of a lengthy listing using the VCR-like controls at the bottom
of the page. (See graphic below.)
You can also select the number of machines to display on a page using the Logging settings to
display: dropdown. (See graphic below.)
Use these
controls to
navigate the
pages of the
listing.
Use this
dropdown to
set number
of events to
display per
page.
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Exiting Einstein
There are two ways to exit the Einstein application:
To exit the Einstein application and return to the SVHarbor Home page, click the SVHarbor link
in the lower right of the page. (See graphic below.)
To exit the Einstein application and SVHarbor, click the Logout link at the top right of the page.
(See graphic below.)
Logout
link
SVHarbor
link
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