JOB DESCRIPTION
________________________________________________________________
Job Title:
Adoption Centre Manager
Responsible to:
Development Manager
Department:
Operations
Responsible for:
Deputy Managers, Cat Care Assistants, Receptionists, Site
Maintenance Assistant and Adoption Centre Volunteers.
________________________________________________________________
Main responsibilities of the role: To manage the efficient running for the adoption
centre in line with the charities main aims; homing, neutering and education and in
compliance with all policies and procedures. To be responsible for the overall welfare of
the cats in care, to ensure all administrative and maintenance procedures are completed
to the required standards and to manage the activities of all staff and volunteers.
Competencies required within the role:
Job Specific Knowledge
Planning and Organisation
Leadership and Management
Personal Effectiveness
Problem solving and decision making
Service Delivery and Customer Orientation
Impact and Influence
Teamwork and Cooperation
Expert
Advanced
Advanced
Advanced
Skilled
Expert
Advanced
Expert
Qualifications/experience required/desired: People management, knowledge of
animal welfare, working within budgets, customer care, working with the media,
training/staff development and delivering presentations.
Main Duties:
1.
To manage all staff and volunteers within the centre, ensuring the required level
of staff during working and public opening hours in line with the Operations
department’s guidelines.
2.
To ensure staff, volunteers and centre practices adhere to the Adoption Centre
Manuals/Code of Conduct and all relevant Cats Protection policies and
procedures.
3.
To manage and monitor the reporting of all accurate and up to date information
including financial information to all departments in accordance with specific
requirements and Cats Protection policies.
4.
To be responsible for ensuring that all relevant personnel within the Centre are
legally entitled, are certified and are trained to a competent level on equipment
within the centre including microchipping and Cats Protection’s vehicles.
5.
To be responsible for the standard of care given to the cats within the centre,
ensuring welfare and veterinary procedures are adhered to and be responsible
for the administration of all veterinary legal requirements surrounding cat care
including the handling of drugs and disposal of waste.
6.
To actively promote the values and aims of Cats Protection to all staff and
volunteers. Focusing on homing, neutering and education/information within the
adoption centre you will lead and motivate all staff and volunteers in meeting with
Cats Protection’s objectives and plans.
7.
To actively promote the values and aims of Cats Protection within the local
community. You will work with the Cats Protection Media Office and other CP
departments to promote and encourage a better understanding of homing,
neutering and cat care to the public using all available resources. You will do this
by giving talks to schools and community groups, liaising with the media on local
and national cat related stories and working with others to highlight the work of
Cats Protection.
8.
To work in partnership with branches, other adoption centres and other animal
welfare organisations to promote the work of Cats Protection.
9.
To work within agreed budgets and to be responsible for the administration of all
donations and cash receipts in line with current CP and financial guidelines.
10.
To actively promote the importance of donations, fundraising and other income
within the adoption centre and to the general public and to work with others to
increase income.
11.
Working with the Deputy Manager, Training Manager, HR Dept and L&D team,
you will be responsible for the recruitment, induction and development of all staff
at the centre. You will ensure that up to date and detailed task lists are available
for all staff, that all staff fully understand the duties required of them and they are
fully trained in all areas of their work and in CP policies and procedures.
12.
To ensure that “Paws” and all information held at the centre is managed in
accordance with the Data Protection Act.
13.
To manage the Performance Management Process within the Centre in line with
the Cats Protection Policy.
14.
To be responsible for all staff matters including the handling of disciplinaries and
grievances in accordance with Cats Protection policies and procedures, and
ensuring compliance with statutory legislation.
15.
To undertake induction and continual training to keep skills and knowledge up to
date as required by Cats Protection.
16.
To maintain all aspects of health, safety and hygiene of the working and cats
environment in accordance with the Health and Safety at Work Act 1974, and any
other associated regulations currently in force. To take responsibility for ensuring
that all cat areas and equipment are maintained to a high standard as directed by
the Field Veterinary Officer, Training Manager and Development Manager.
17.
In common with all posts, ensure compliance with Cats Protection’s policies and
procedures, statutory obligations and best practice, and to undertake such other
duties as may be reasonably required by Development Manager. This job
description may be subject to review in the light of the developing organisation
and in consultation with the post holder.
Person Specification
How Identified
Qualifications:
 Relevant animal welfare or supervisory qualification
Experience :
 Previous line management experience
 Budgetary control
 Administration and financial procedures
 Vet Nurse/Practice Manager experience or
customer
care experience
 Charity background in animal welfare
 Microsoft Office (Word, Excel, Outlook)
Skills and Attributes :
 Proven ability to multi-task, work on own initiative,
delegate tasks and work under pressure

Excellent Customer Service skills

Ability to deal with people at all levels with tact and diplomacy

Excellent oral and written communication skills
Desirable Application
Form
Certificates
Essential
Essential Application
Essential Form
Desirable
Interview
Desirable
Desirable
Essential
Essential
Application
Form
Essential
Interview
References
Essential

Good organizational, and interpersonal skills

Ability to lead and motivate others

Ability to engender a supportive and co-operative work
environment
Essential
Essential
Essential

Presentation skills

Experience of giving TV or Radio interviews
Essential

Ability to work as part of a team
Desirable

Positive attitude
Desirable

Sympathetic to cats
Desirable
Desirable
Desirable
Knowledge :
 Working knowledge of animal welfare

Working
knowledge
of
cats
ailments/diseases e.g. FELV, FIV
Other :
 Able to undertake the duties
Essential
and
Interview
common Desirable
Essential
Interview
Medical
Questionnaire

Able to work flexible hours including weekends
Essential

Smart, professional appearance
Desirable

Hold current full clean driving licence
Essential
CONDITIONS OF SERVICE
Salary
Salary will be £17,762.50 per annum. Salaries are reviewed annually on 1st June. There
is no contractual entitlement to any increase in basic salary.
Occupancy of a house on site.
Hours of Work
The normal hours of work are 40 hours per week, on a rota basis including weekends.
Because of the nature of the role, the post holder may be required to work additional hours
to ensure the proper performance of the duties and this may mean that the post holder will
work in excess of normal business hours. No overtime is payable but with the prior approval
of the Chief Executive the post holder will be entitled to time off in lieu.
Place of Work
This role is based at our Wrexham Adoption Centre, Alma House, Madeira Hill,
Wrexham, Clwyd, LL13 7HD. During the course of your employment you may be
required to travel to various locations in the U.K. on CP business. Travel and
subsistence expenses will be reimbursed as detailed in the Employee Handbook.
Annual Leave
In addition to bank and public holidays the annual leave entitlement is 25 days annual leave
rising by one day for each completed year of employment up to a maximum of five extra
days. The holiday year runs from 1st January to 31st December.
Pension
Cats Protection administers a personal pension scheme to which the employer will
contribute. If you require any further information please contact the Human Resources
department.
Other Benefits
Cats Protection also offers Medical Insurance as a taxable benefit after completion of
probationary period and three months service (whichever is later), Busy Bees Childcare
Vouchers and Death in Service Benefit of 4 times annual salary from commencement.
Other Information
An appointment is made subject to a satisfactory medical questionnaire and references.
Permanent positions are subject to a probationary period of three months.
Retirement Age
Please note that our retirement age is 65.
Cats Protection has a restricted smoking policy. Smoking is only permitted in designated
areas during lunch breaks and not in CP cars.
GUIDELINES FOR COMPLETING APPLICATION FORM
Please read carefully before completing your application form.
The following guidelines are intended to provide all the information we need in order to
be able to shortlist. If you are successful you will be notified of the time of your interview
by the Human Resources Department.
1
It is important that you read all the information we have sent you before
completing the application form. This will help you plan what you are going
to write and it will ensure that you have given all the information required.
2
One of your referees should be your current or most recent employer.
3
The person specification we have enclosed will help you decide if you are a
suitable candidate for the post.
4
The items we have designated essential in the person specification mean the
successful candidate must be able to provide evidence that they are
accomplished in all these areas. If the item is designated essential then we
want you to tell us about your experience in this particular area on your
application form so that we can assess its relevance to this post.
5
Use section 16 on the application form to give us all the information we need.
You will probably need to use a separate sheet of paper because the space on
the form is limited.
6
The items which are marked desirable in the person specification mean that
whilst it is not essential that you can demonstrate these attributes in order to
be short listed, it would provide us with a fuller picture of your experience.
You can tell us about these areas on your application form if you wish. We
will also be asking about them if you are short listed for interview.
7
To ensure that everyone has an equal chance with their application we are not
able to enter into any discussion with applicants prior to the interviews.
However we hope that the information we have provided will help you to
decide if you wish to proceed and also assist you in making a successful
application. If you are short listed there will be an opportunity to raise any
queries at your interview.
Due to the large number of applications received, Cats Protection is unable to reply to all
candidates. If, therefore, you have received no communication from us within four weeks of
the closing date, you should assume that your application has been unsuccessful on this
occasion.
Completed application forms should be returned to Human Resources Department,
Cats Protection, National Cat Centre, Chelwood Gate, Haywards Heath, Sussex,
RH17 7TT. If you would like acknowledgement of receipt of your application form please
enclose a stamped addressed envelope.