ANTHEM BEHAVIORAL HEALTH 700 Broadway Mail Stop CO 0106-0642 Denver CO 80273 Toll-free: 866-621-0043 Fax: 720-748-5821 Dear Provider: Anthem Behavioral Health will begin to manage the behavioral health benefits for Nevada HMO and PPO members as of January 1, 2008. (These members have an alpha prefix that begins with YF.) I am writing to communicate the services we can offer to you as a provider, and to let you know how to make the transition process go smoothly for any members you are currently treating. Our Service to You Anthem Behavioral Health requires no authorization for outpatient services for PPO members. If you are currently providing outpatient services for a PPO member, you do not need to obtain an authorization. You may simply submit your claim for payment. HMO members do require preauthorization for outpatient services. The transition authorization process is outlined below, but for ongoing outpatient authorizations beyond the transition period, you may submit a request in one of the following ways: Through electronic submission of an Outpatient Treatment Report (OTR) through our website: www.anthem.com or Through written submission of an OTR by fax or mail An OTR form is included in this mailing and you may also download it from our website at www.anthem.com. Anthem Behavioral Health will also manage the intensive service benefits for Nevada HMO and PPO members. All intensive services, such as acute inpatient, partial hospitalization, and inpatient detoxification require preauthorization. In addition, we assist in establishing follow-up appointments for any members who are admitted to intensive services. If you have a member who may require more intensive services, please contact us by calling (866) 621-0043. In addition, we have clinical staff available by phone to assist in making appropriate referrals and to take emergency calls as needed. Transition Process from Human Behavior Institute (HBI) to Anthem Behavioral Health Anthem PPO: If you are currently providing outpatient services to an Anthem Nevada PPO member, no outpatient authorization is required. Anthem HMO: If you are currently providing outpatient services to an Anthem Nevada HMO member, please note that you may receive 6 outpatient sessions for dates of service beginning January 1, 2008 in order to allow for a smooth transition. You may request these sessions by completing the following: Complete the attached form “Request for Transition Authorizations” and mail or fax the form as indicated. You may submit the request in December 2007 for dates of service beginning January 1, 2008. In Colorado: Anthem Blue Cross and Blue Shield is the trade name of Rocky Mountain Hospital and Medical Service, Inc. In Connecticut: Anthem Blue Cross and Blue Shield is the trade name of Anthem Health Plans, Inc. In Indiana: Anthem Blue Cross and Blue Shield is the trade name of Anthem Insurance Companies, Inc. In Kentucky: Anthem Blue Cross and Blue Shield is the trade name of Anthem Health Plans of Kentucky, Inc. In Maine: Anthem Blue Cross and Blue Shield is the trade name of Anthem Health Plans of Maine, Inc. In Nevada: Anthem Blue Cross and Blue Shield is the trade name of Rocky Mountain Hospital and Medical Service, Inc. In New Hampshire: Anthem Blue Cross and Blue Shield is the trade name of Anthem Health Plans of New Hampshire, Inc. In Ohio: Anthem Blue Cross and Blue Shield is the trade name of Community Insurance Company. Independent licensees of the Blue Cross and Blue Shield Association Registered marks Blue Cross and Blue Shield Association. Six sessions will be authorized beginning January 1, 2008. If you have more than one active Anthem Nevada member, the “Request for Transition Authorizations” form allows for you to make multiple requests on one form. If you need authorization for services in December 2007, please contact Human Behavior Institute (HBI). They will continue to manage services through 12/31/07. If you have any questions about continuity of care for services beginning January 1, 2008, please call Anthem Behavioral Health at (866) 621-0043. Anthem FEP FEP members require preauthorization for all behavioral health services. The transition authorization process is outlined below, but for ongoing outpatient authorizations beyond the transition period, you may submit a request by faxing the Outpatient Treatment Form to Toll free: 866-793-0469. If you are currently providing outpatient services to an Anthem FEP Nevada member, please note that you may receive 8 outpatient sessions for dates of service beginning January 1, 2008 in order to allow for a smooth transition. You may request these sessions by completing the following: Complete the attached form Outpatient Treatment Form and mail or fax the form as indicated You may submit the request in December 2007 for dates of service beginning January 1, 2008. Eight sessions will be authorized beginning January 1, 2008. If you need authorization for services in December 2007, please contact Human Behavior Institute (HBI). They will continue to manage services through 12/31/07. If you have any questions about continuity of care for services beginning January 1, 2008, please call Anthem FEP Behavioral Health at 800-424-4011. Please note: Anthem’s behavioral health operations will not manage behavioral health and chemical dependency rehabilitation services for BlueCard® and national account members. For those members, please refer to the behavioral health/substance abuse phone number on the back of the member’s health plan ID card. Please let us know if we can be helpful to you in this transition process, or contact us with any questions. For HMO or PPO assistance, we can be reached at (866) 621-0043 and for FEP assistance we can be reached at 800-424-4011. We truly look forward to working with you. Sincerely, Dena Mainord Manager, Behavioral Health Services Anthem Behavioral Health Linda Graves Manager, FEP Behavioral Health Services Anthem Behavioral Health In Colorado: Anthem Blue Cross and Blue Shield is the trade name of Rocky Mountain Hospital and Medical Service, Inc. In Connecticut: Anthem Blue Cross and Blue Shield is the trade name of Anthem Health Plans, Inc. In Indiana: Anthem Blue Cross and Blue Shield is the trade name of Anthem Insurance Companies, Inc. In Kentucky: Anthem Blue Cross and Blue Shield is the trade name of Anthem Health Plans of Kentucky, Inc. In Maine: Anthem Blue Cross and Blue Shield is the trade name of Anthem Health Plans of Maine, Inc. In Nevada: Anthem Blue Cross and Blue Shield is the trade name of Rocky Mountain Hospital and Medical Service, Inc. In New Hampshire: Anthem Blue Cross and Blue Shield is the trade name of Anthem Health Plans of New Hampshire, Inc. In Ohio: Anthem Blue Cross and Blue Shield is the trade name of Community Insurance Company. Independent licensees of the Blue Cross and Blue Shield Association Registered marks Blue Cross and Blue Shield Association.