Amy Nau, RN, MSN, MBA, BS, CNN
2411 NW Cove Drive
Blue Springs, MO 64015
Cell: (816) 582-8681
Email: aenau@cmh.edu
Professional Experience
Assistant Service Line Director (2015-present)
Children’s Mercy Hospital
Kansas City, Missouri
Responsible for daily operations of the Nephrology Division, including the Kidney Center, Dialysis
Unit, and Kidney Transplant Department. Provide support and oversight for all division operations
including personnel management, fiscal management, and utilization of resources to ensure safe and
effective patient care which optimizes the patient experience. Collaborate with Division Chief and
Service Line Director to develop and implement programs related to regulatory readiness, patient
access, patient satisfaction and service excellence, staff retention, and patient education. Serve as a
liaison between the provider groups and the division staff to advance relationships and encourage a
cohesive team environment.
Ambulatory Nurse Manager (2008-2015)
Children’s Mercy Hospital
Kansas City, Missouri
Responsible for daily operations of the Kidney Center and the Nephrology Division. Provide support
and oversight for all clinic operations including personnel management, fiscal management, and
utilization of resources to ensure safe and effective patient care which optimizes the patient experience.
Collaborate with Division Chief and Service Line Director to develop and implement programs related
to regulatory readiness, patient access, patient satisfaction and service excellence, staff retention, and
patient education. Serve as a liaison between the provider groups and the clinic staff to advance
relationships and encourage a cohesive team environment.
Dialysis Nurse Case Manager (2006-2008)
Children’s Mercy Hospital
Kansas City, Missouri
Responsible for total coordination of care for pediatric dialysis patients including scheduling and
facilitating monthly dialysis clinic visits, tracking lab values and medications, ensuring all doctor's
orders are carried out in a timely manner, reviewing all aspects of dialysis patient care with the
multidisciplinary team twice a month, coordination of care with other disciplines (procedures,
appointments, consults), and managing daily patient needs (medication refills, emotional support, and
education). Performed dialysis procedures including in center (hemodialysis and peritoneal dialysis),
inpatient dialysis (CVVH, cyclic peritoneal dialysis, neonatal peritoneal dialysis, and intermittent
hemodialysis), assisting with bedside placement of acute catheters in the PICU, overseeing the
placement of peritoneal dialysis catheters in the operating room, central line dressing and line care, and
peritoneal dialysis catheter dressing and catheter care. Leadership of others including serving as a
charge nurse, providing staff education (emergency airway management, hand hygiene), and acting as
a superuser for Cerner.
Staff Nurse, Neonatal Intensive Care Unit (2004-2006)
Overland Park Regional Medical Center
Overland Park, Kansas
Responsible for care of the neonate from birth to discharge in a level III neonatal intensive care unit.
Utilized nursing knowledge and skills to provide complete nursing care to critically ill infants
including ventilator care, umbilical venous and arterial lines, venous/arterial/capillary blood draws,
medication administration (IV and PO), physical assessment and monitoring, facilitating feedings via
NG/OG tube, placing peripheral IVs, monitoring blood glucose levels, complete discharge teaching for
families, and providing emotional support to families of ill infants when needed.
Assistant Office Manager (2001-2003)
Midwest Neurosurgery Associates
Kansas City, Missouri
Shared managerial duties with medical practice office manager. Duties included selecting a medical
office software program and implementing the program in the office, payroll, insurance enrollment
(for employees), management of insurance plan participation (for the practice), billing inquiries, filing
insurance appeals, hiring of new employees, knowledge of OSHA guidelines, mediating employee
problems/disputes, and serving as a liaison between the physicians and employees.
Recent Clinical Initiatives
Improving the Patient Experience
Coordination and development of interventions improve patient satisfaction scores by focusing on the
following areas:
Health Literacy
Appointment Follow Up
Personalization of the Clinic Appointment
Appointment Availability
K.E.Y.S Transition Program
Development and application of transition program for dialysis and transplant patients to aid in more
successful transitions to adult care.
City-Wide Nephrology Collaboration
Organization and implementation of on-going collaboration between Kansas City area adult
nephrology programs and Children’s Mercy. This collaboration includes the following:
Annual Conference
Quarterly Update Meetings
Program Enhancement
Access to Care
Collaboration with division chief to decrease the 3rd available new patient appointment in the Kidney
Center.
Kidney Paired Donation
Development of new program to facilitate the matching of potential kidney donors and recipients to
increase the likelihood of a transplant occurring for difficult to match patients.
CKD Transition Program
Current initiative focusing on the development and implantation of a transition program to assist
patients with chronic kidney disease transition to adult nephrology care. This program will involve the
expansion of nephrology services to include a clinical program dedicated solely to the
multidisciplinary care of the CKD patient.
Presentations
Improving the Patient Experience in the Ambulatory Setting Imploring Innovative,
Staff Driven Improvement Strategies
Poster Presentation.
American Organization of Nurse Executives
2015
Management Components of a Dialysis Program
Oral Presentation
Annual Dialysis Conference. New Orleans, Louisiana
2015
Improving the Patient Experience in the Ambulatory Setting Imploring Innovative,
Staff Driven Improvement Strategies
Poster Presentation.
American Nurses Association Quality Conference
2015
Improving the Patient Experience.
Poster presentation.
American Academy of Ambulatory Care Nursing. New Orleans, Louisiana.
2014
Quality Improvement in a Dialysis Program.
Oral Presentation.
Annual Dialysis Conference. Atlanta, Georgia.
2014
Finding Cost Savings in a Dialysis Program.
Oral Presentation.
Annual Dialysis Conference. Seattle, Washington.
2013
Components of a Dialysis Program.
Oral Presentation.
Annual Dialysis Conference. Seattle, Washington.
2013
Transition: Navigating the Journey from Pediatric to Adult Care.
Poster presentation.
Annual Dialysis Conference. San Antonio, Texas.
2012
Publications
Degnan, A., Henderson, S., & Nau, A. Transition From Pediatric to Adult Renal Care: Education,
Preparation, and Collaboration for Successful Patient Outcomes. Journal of Nephrology Social
Work, Winter 2012, 48- 51.
Professional Activities
American Nurses Association Quality Conference Poster Presenter
American Academy of Ambulatory Care Nursing Conference Session Moderator
Annual Dialysis Conference Session Moderator
Annual Dialysis Conference Oral Presenter
Annual Dialysis Conference Planning Committee
Annual Dialysis Conference Poster Presenter
2015
2014
2013-Present
2013-Present
2012-Present
2009-2012
Certification
Certified Nephrology Nurse
2008-present
Licensure
Missouri (Compact License)
Kansas
BLS
PEARS
Exp. 04/30/17
Exp. 11/30/15
Exp. 06/30/15
Exp. 06/30/15
Education
University of Mary
Master’s Degree
Business Administration
Bismarck, North Dakota
University of Mary
Master’s Degree
Nursing Administration
Bismarck, North Dakota
Rockhurst University
Bachelor’s Degree
Nursing
Kansas City, Missouri
University of Central Missouri
Bachelor’s Degree
Public Relations
Warrensburg, Missouri