ROYAL BOROUGH OF KINGSTON UPON THAMES
ROLE PROFILE
Department Area:
Kingston Museum
Library & Heritage Service
Learning & Children’s Directorate
Job Title:
Saturday Heritage Assistant
Grade:
C+ 2
Post Number:
RELATIONSHIPS
1
3
4
RESPONSIBLE TO:
2
 Heritage Team Leader & Borough
Archivist. Day to day operational
reporting to the Visitor Services
Officer and Learning & Engagement
Officer
IMPORTANT INTERNAL RELATIONSHIPS
 Visitor Services Officer
 Learning & Engagement Officer
 Other Heritage Service colleagues
 Library colleagues

IMPORTANT EXTERNAL RELATIONSHIPS
 The general public
 Volunteers
 Exhibitors
RESPONSIBILITY FOR:
N/A
MAIN PURPOSE OF JOB
Operational duties to ensure a customer friendly and efficient service for Museum visitors
including:



Assisting in general reception, clerical, shop and stewarding duties
Assisting with learning activities
Prepared by: ……………………………Agreed by: ……………………………….
Signature Date: .................................. Signature Date: …………………………
MAIN RESPONSIBILITIES/DUTIES OF JOB
Communications
 Encourages and actively engages in positive cross-communications and team
working
 Communicate clearly and appropriately with colleagues and the public
 Provide information on the service
 Seeks, listens to and responds to the views and ideas of colleagues and
customers
Operational
 To undertake duties on the Museum reception desk, including recording and
collating visitor numbers and dealing with personal and telephone enquiries
 Whilst on duty at the reception desk, to monitor the CCTV systems to ensure
the safety of premises, visitors and collections
 To sell items in the Museum gift shop and operate a till system, receive income
and give the correct change
 To assist with learning activities
 To ward the galleries as required
 To undertake clerical duties as required
 To assist visitors with a disability
 To assist with the cleaning and maintenance of the Museum public and staff
areas
 To be aware of current H&S regulations
 To be a key holder
 In the absence of a senior member of staff, or when requested, to open and
close the Museum at the end of the day, securing the building and setting the
intruder alarm.
General
 To work in accordance with RBK‘s Equal Opportunities, Health & Safety,
relevant policies and legislation
 To ensure that all activities and events adhere to current legislation (Health &
Safety, Moving & Handling, Human Rights etc) and local policies and procedures
(Library & Heritage Service Child Safety Policy, Protecting Vulnerable Adults, Anti
discriminatory practice etc).
 Any other duties commensurate with the grade of the post, as may be required
from time to time.
Appointment and progression through the scheme will depend on an individual
meeting the criteria set out in the progression scheme, as determined through
the performance appraisal process.
ROYAL BOROUGH OF KINGSTON UPON THAMES
An equal opportunities employer
PERSON SPECIFICATION
Job Title: Saturday Heritage Officer
Post No:
per week)
Grade: C + 2 0.2 FTE (6 hours
Essential

Qualifications:
Experience of:
Ability to:



Educated to GCSE
standard or above
Desirable

Knowledge of Microsoft
Office applications
Working with the public in a retail or heritage environment
Operating a till and cash handling,
Team working







Communicate effectively in person, by telephone and by email
Provide an efficient, friendly, customer focused service
Communicate enthusiasm for the Museum and the services it
provides
Ability to be flexible
Work as part of a team and promote team working
Identify and respond to customer needs
Maintain statistical records
Meets the criteria set out in the One Council Leadership and
Management Framework which focuses on Leading People,
Delivering Services and Personal Effectiveness:
Knowledge of:


Knowledge of and interest in museums, heritage and local
history and a willingness to learn about Kingston’s history in
order to assist with enquiries
Understanding of the importance of excellent customer care
and providing a helpful, friendly service to all visitors
Other
Requirements:




To work every Saturday and on some Bank Holidays such as May
Merrie to cover events
Needs to be physically fit and capable of lifting
Having a strong commitment to following our Six Steps to working
as One Council:
1. Recognise the need to continually learn and adapt.
2. We willingly share our knowledge and learning with others
3. We work collaboratively across teams, services and
partner organisations
4. Looks for ways of improving what we do and how we do it
5. We are comfortable with new technology and modern
methods of working
6. We are determined to make a difference to the lives of our
customers
Having a strong commitment to following our Six Steps to
delivering our Customer Commitment:

We go out of our way to get it right first time
 We listen, understand and deliver
 We respond positively and politely
 We respect each customer as an individual
 We take responsibility for the customer’s issue or problem
 We work as a team to deliver the solution