CUBA FOR REMEDY Instant CTI for your Remedy Application Connect your phone system to your Remedy application with cuba4 - a sophisticated CTI solution straight out of the box. It’s unique - the only off-the-shelf CTI software with full integration to Remedy, that’s available in the world today. Seamless ‘behind the screen’ set up - to any telecom system - means staff training takes minutes and installation is quick and easy. Our free trial is available to download now – letting you experience the benefits of instant CTI, and test for compatibility with your telecoms system Cuba delivers all the features you’d expect from a Looking for efficiency? You’ll get ‘click to call’ and advanced, automatic dialling features - to keep your call staff connected to the max. Quality monitoring and call recording options - with caller information displayed on connection - improves user experience right from the start. Features Cuba4 is easy to use and fast to install. Click on the links to see how it can transform your business operations... Cuba delivers a wealth of features Functionality On Screen Display Cuba displays invaluable information about your callers on your computer screen… Screen Pop. Inbound caller information displays or ‘pops’ up on your computer screen - normally this is delivered to the screen on, before or at the end of the call. Cuba displays Caller ID (aka CLI) or ANI, Called ID (aka DNIS) and as well as any of the Remedy fields Call Progress Indication. Indicates status of call – eg ‘number called’, ‘busy’, ‘call hung up’, etc. On Screen Actions Cuba creates a ‘softphone’ that enables you to operate your phone system via your keyboard and mouse You can dial, answer, hang up, hold, or transfer calls – all from your computer screen. Pass Screens Feature. Cuba allows you to transfer a call at the click of a button but there’s more… At the same time Cuba can automatically transfer the screen (customer record) along with the call blah blah For example, agent A, realises that she cannot handle the call from customer on the phone so she transfers the call to Agent B who receives the same customer screen as viewed by Agent A. Behind the Screen Caller Identification. Cuba identifies callers in two ways Data Entry Incoming callers can enter their account number - or other identifying data - via an interactive voice response system (IVR). Phone no. Recognition Cuba links to your contact database to identify the Log Offering, Cuba can deliver call statistics to your database sight unseen, to give you the information you need to produce key business metrics. Timestamps. Answered and Idle (disconnect) date-timestamps. Cuba supports most business grade telephone systems. See our Supported PBX List below. Supported PBX At the core of your telephone system is a Private Branch Exchange (PBX) that must interact with Cuba in order for the CTI application to work successfully. Cuba is compatible with most of the leading PBX systems available today. In order for Cuba to be installed successfully the right edition needs to be installed. Connection details may be needed for Cuba to integrate. Host name (IP address): User name/ password - if required by your system The list below relates to systems that have been fully tested with Cuba. But even if your PBX is not listed it may still work Alcatel Ascom Asterisk Avaya IP Office Avaya Communication manager Ericsson MD110 Inter-tel Mitel MN3300 NEC Nortel Meridian and Norstar Panasonic KX-TD range Siemens Toshiba Strata