Career Portfolio provided by Beyond.com
Manager of Human Resources
Member Number: 56612265
Mississauga, ON L4X 1A2 Canada
Portfolio: http://www.beyond.com/people/56612265
Professional Information
Job Function: Information Technology, Human Resources, Education, Training, & Library
Education: 2-Year College Degree
Experience: 21+ Years
Employment: Any Position Type
Salary: $90-100k
Resume
Human Resources Professional
Employee Relations and Performance / Health and Safety / Strategic and Operations Planning
Dedicated, proactive and knowledgeable human resources manager with solid and progressive experience in all facets of
human resources management. Highly skilled in managing employee relations and performance, full cycle recruitment
and training and development. Fair, effective problem solver and negotiator with a results oriented and client centred
approach. Polished and professional communication and presentation styles. Proven leadership ability to coach,
develop, motivate and influence others.
Policy and Procedure
Quality and Process Improvement
Recruitment, Selection, Retention
HR Planning, Forecasting and Trending
Operations and Program Management
Communication and Collaboration
Performance Management / Evaluation
Budget Preparation/Administration
Professional Experience
NUCLEUS INDEPENDENT LIVING Oakville, Ontario
Manager of Human Resources, *** Present
Complete accountability for all aspects of human resources including recruitment, employee and labour relations, union
grievances and contract negotiations, management coaching and guidance, training and development, compensation,
benefits administration, policy development and interpretation, and health and safety for a non-profit homecare provider.
Manager of Human Resources
Senior leadership team member and further responsible for overall office management including external IT, building
management, security and other vendors. Manage program operations including staff, client care, payroll and
administration.
Selected Contributions:
Implemented a new HR and Payroll system, enabling the organization to actively manage and maintain employee data.
Results included $***k savings in outsourcing payroll costs along with internal efficiencies and accuracy in data content.
Led the entire organization through the process of becoming accredited by CARF, ensuring all policies and processes met
or exceeded international quality standards
Created and implemented policies, processes , strategies and training for recruitment, performance management and
evaluation, attendance and return to work programs
Developed training manuals/materials, facilitated sessions and also sourced external partners for organization wide
training on topics, both HR and operations related
Revitalized and updated the entire health and safety program, which successfully passed MOL audits
Negotiated union collective agreements for both expired and new contracts (CAW and CUPE)
Prepared and reviewed HR and operational budgets, ensuring expenses are in line and variances explained
LAURA CANADA Mississauga, Ontario
Regional Manager of Human Resources, ***
Partnered with Sales Operations Executive and Management to provide counsel on diverse legal issues, compensation,
succession planning, policies and internal practices. Coached and advised Store Management on progressive discipline
techniques, policies, performance improvement plans (PIP), annual appraisals, and health and safety issues.
Selected Contributions:
Conducted training sessions for management on Coaching, Hiring, Performance Management, and Health and Safety in
the Workplace. Followed up to ensure learned information was successfully retained and implemented. Consistently
scored ***% or higher on post training evaluations.
Rigorously controlled case management of all absent employees, which involved Return To Work plans, correspondence,
WSIB and WCB appeals. Reduced extended absences by ***%.
Travelled regularly to B.C., Alberta, and S.W. Ontario to visit stores, maintained regular phone contact with management.
FRASER MILNER CASGRAIN LLP Toronto, Ontario
Human Resources Manager, *** - ***
Human Resources Generalist, *** - ***
Provided strategic advice and full human resources support to various legal departments, management, and lawyers.
Oversaw the entire recruitment process including New Hire Orientation. Streamlined and standardised processes.
Created and analysed tracking reports including customer and employee satisfaction. Supervised HR staff and oversaw
the hiring, scheduling and management of *** Legal Assistants used to support lawyers.
Selected Contributions:
Manager of Human Resources
Joined Durham Colleges Advisory Board for the Legal Assistant program, to provide feedback on course content. My
recommendations directly resulted in an update of the teaching curriculum.
FUNDACION LICEO INGLES Colombia, South America
Teacher, *** ***
Created and implemented the standardised social studies and language arts curriculum for junior high bi-lingual students
in compliance with the Southern Association of Colleges and Schools (SACS) accreditation process. Taught English as a
Foreign Language to the school staff and parents of the students. Provided after-school educational support and private
tutoring.
ROGERS COMMUNICATIONS INC Toronto, Ontario
Human Resources Advisor****** - ***
Operations Manager, Call Centre Operations****** - ***
Team Manager, Call Centre Operations****** - ***
Trainer, Customer Care Group****** - ***
Consultant, Customer Care Group****** - ***
Selected Contributions:
Started up two new call centres including: recruitment, training and coaching of the new management team, review of staff
performance, creation of policies and practices manuals, and emergency evacuation procedures, oversaw daily
operations for efficiencies in call flow and day to day running of offices
Reviewed entire support department processes, streamlined workflow by recommending standards and best practice
approaches, resulting in reduction of work duplication from other departments and enhanced computer programs. Cost
savings was in excess of $***k.
Volunteer Work
President/Chair on the Board of Directors, Dixie-Bloor Neighbourhood Centre*** *** - Present
Leading this $*** million community agency through accreditation and governance best practices
Employment Mentor - The Mentoring Partnership, HRPAP, ICAN, and STEM programs
*** Present
Partner with professional newcomers to Canada to assist in resume writing, interview skills, coaching and networking
Education and Credentials
Teaching English as a Foreign Language Certificate, ***, Canadian Co-operative for Language and Culture, Toronto, ON
Human Resources Management Certificate, Honours, ***, Humber College, Toronto, ON
Business Administration Diploma, Honours, *** (3 year), Georgian College, Barrie, ON
Manager of Human Resources
Familiar and experienced with the Canada Labour Code, and provincial Employment Standards Acts for Ontario, Alberta
and British Columbia and other applicable legislation i.e.: OHSA, WSIA, AODA
Technically competent with MS Office and HRIS systems Quadrant HR, HRWare, PeopleSoft
PeopleSoft, MS Office, Word, Excel, PowerPoint, behavioural based interviews,