Exam 3 Learning Objectives
Chapter 10
What is organizational change and why is it important?
What should be targeted at doing?
Identify and describe 4 levels at which change can take place.
Identify and briefly describe forces for and resistances to change.
Explain Lewin’s force field theory of change.
Identify and describe 2 broad categories of change.
Identify and briefly describe developments in evolutionary and revolutionary change.
What are sociotechnical systems theory, TQM, flexible work teams, business processes,
reengineering, e-engineering, restructuring, downsizing, and innovation.
What is action research and how can it be used to manage change?
What are the basic step involved in action research?
Describe Lewin’s 3 step change process.
What is organization development and how can it be used to manage change?
Chapter 11
What is the organizational life-cycle?
Identify and describe 4 stages of the organizational life-cycle.
What are organizational birth and the liability of newness?
What is population ecology theory and how can it be used to explain organizational birth?
Define population of organizations, environmental niches, population density, and firstmover advantages.
Define and differentiate between r and K strategies and generalists and specialists.
Identify and describe 4 strategies that organizations can pursue. Figure 11.3
What is natural selection and what role does it play in determining the organizations that
survive?
What is organizational growth?
What is institutional theory and how can it be used to explain organizational growth?
What is organizational isomorphism?
Identify and describe three forms of isomorphism.
Briefly describe Greiner’s model of organizational growth, how it can be used to better
manage the firm, and the implications it has for organizational growth (you do not need
to know the 5 stages of the model).
What is organizational decline?
What is profitability and how can/should it be used to determine organizational
effectiveness?
What is organizational inertia and how can it lead to decline?
Identify and describe 3 sources of inertia.
How can changes in the environment lead to decline?
Briefly describe Weitzel and Jonsson’s model of organizational decline, how it can be
used to better manage the firm, and the implications it has for organizational decline (you
do not need to know the 5 stages of the model).
Chapter 12
What is organizational decision making?
Describe and define programmed and nonprogrammed decision making.
Identify and briefly describe 5 models of organizational decision making.
What is organizational learning?
Identify and describe 2 types of organizational learning strategies (exploration and
exploitation).
What is a learning organization?
Identify and describe 4 levels in which learning can occur in an organization.
What is knowledge management?
Differentiate between codification and personalization approaches to knowledge
management.
Define cognitive structure and cognitive biases.
How can cognitive biases affect organizational learning? (You do not need to know any
specific types of cognitive biases)
How can organizations improve decision making and learning?
Chapter 13
Define innovation.
Identify and describe 2 types of technological change and 2 types of innovations.
How can property rights be used to protect innovations?
What are patents, copyrights, and trademarks and how do they protect property rights?
What are intrapreneurs?
Skip pages 369-371
How can the innovation process be managed?
Identify and briefly describe methods that can be used to manage the innovation process.
Skip pages 382-384
Chapter 14
What is organizational conflict and why is it important?
Skip pages 391-394 - Pondy’s model of organizational conflict
How can conflict be managed?
What is organizational power and why is it important?
Identify and describe major sources of organizational power.
What is organizational politics?
Identify and describe tactics for playing politics.
Skip pages 406-407