4th Annual Ambulatory Care Nursing Symposium
The Role of the Ambulatory Nurse in Driving Organizational Performance
May 19 and repeated May 20, 2011
AGENDA
Time
Topic, Speaker and Objectives
7:00 – 8:00am
Registration and Exhibit Viewing
8:00 - 8:30am
Introduction and Announcements - Terry Bream, MN, RN
Administrator, SCPMG Ambulatory Clinical Services, Walnut Center
8:30 - 9:30am
Critical Thinking and Ambulatory Nursing – Key Strategies for Improving
Quality of Care and Patient Outcomes - Gaie Rubenfeld, MS, RN
Associate Professor, Eastern Michigan University, School of Nursing
At the completion of this presentation, participants will:
 Describe critical thinking dimensions within the context of ambulatory nursing.
 Relate critical thinking strategies to quality and safety in ambulatory nursing
situations.
 Apply critical thinking dimensions in an ambulatory nursing vignette.
9:30 - 10:30am
Evidence-Based Practice & Translational Research in Ambulatory Care Bernadette Melnyk, PhD, RN, CPNP/NPP, FNAP, FAAN
Dean and Distinguished Foundation Professor in Nursing
Arizona State University (ASU) College of Nursing and Health Innovation
At the
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completion of this presentation, participants will:
Describe the state of evidence-based practice across the U.S.
Identify the seven steps of evidence-based practice.
Discuss facilitators and barriers to evidence-based practice, with strategies in
overcoming the barriers.
Describe how evidence-based practice and translational research can improve
ambulatory care.
10:30-11:00am
Break and Exhibit Viewing – PASADENA ROOM
11:00 – 11:20am
Nursing Residency Program – National - June Levine, RN, MSN or Ruth
Ann Obregon, MSN, MBA, RN
At the completion of this presentation, participants will:
 State the rationale for the development of the KP Ambulatory RN Residency
Program
 Describe the scope of the KP Ambulatory RN Residency Program
11:20 – 11:40am
What’s New on ambulatorypractice.org - Regional - Joyce Johnson, PhD,
RN-BC and/or Dava Millar, BS, MBA, RN
At the completion of this presentation, participants will:
 Locate needed resources on ambulatorypractice.org
 Select appropriate material from the new postings on the web site
Time
Topic, Speaker and Objectives
11:40 – 12:00pm
OB/GYN Call Center – Orange County - Karen D Tejcka, RN, BSN, MPH and
Denise E. Dunne, RN, BS, MA
At the completion of this presentation, participants will:
 Explain rational for the Women’s Health Services Solutions Desk
 Identify efficiencies in first call resolution programs
 Identify potential satisfaction improvements
12:00 - 1:00pm
Lunch – CALIFORNIA BALLROOM
1:00 - 1:20pm
The Impact of Nursing Care on Bariatric Surgery Patients – South Bay Vernette Cooper, Kathy Mansukhani, RN and/or Sin Young Calantoni,
MBA, RN
At the completion of this presentation, participants will:
 State three facts about obesity bias and what you can do to avoid them.
 Discuss how the South Bay team worked together to develop a comprehensive
Bariatric Care Program
1:20 – 1:40pm
New Member Post Visit Call Program: Lessons Learned – San Diego Annie Russell, NP or Sandy Caulder-Roth, RN
At the completion of this presentation, participants will:
 Gain an understanding of the impact that an ongoing New Member Post First
Visit program can have on member retention.
 Understand what our new members are telling us about their first care
experience and system opportunities
 Have information and detail that would enable replication of a similar program in
their area.
 Appreciate the impact that managers can have on member growth and retention.
1:40 – 2:00pm
Safe Transitions Avoiding Readmissions – Baldwin Park - Queena Sohn,
MSN, RN, Steve Garcia, RN, BSN, MSN(c), MSHCA(c) and/or Ped
Bunsongsikul, MD
At the completion of this presentation, participants will:
 List causes of readmissions
 Understand the significance of reducing readmissions as it relates to clinical
quality and CMS reimbursement
 Name 2 interventions to decrease readmissions
 Identify who the readmission champions are for your medical center
2:00 - 2:30pm
Break and Exhibit Viewing – PASADENA ROOM
2:30 - 4:30pm
The Optimism Advantage…. Transform your attitudes and actions into
results - Terry Paulson, PhD
Leading authority on Change Management
At the completion of this presentation, participants will:
 Identify and support the primary attitudes essential to embracing optimism as a
professional or leader
 Discuss how to have a body and attitudes ready for action
 State how to focus personal change goals
4:30 - 4:45pm
Closing - Terry Bream, MN, RN
4:45 – 5:00pm
Certificate Distribution