Leadership Competency Model
2012 Working Document
Competencies
1.
Skill Dimensions
Collaboration
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Builds partnerships to identify needs and accomplish goals.
Invites opportunities for resource sharing in service of greater organization efficiency and efficacy.
Encourages cooperation by building trust and creating an environment in which people can leverage one
another’s resources and talents.
Interpersonal Skill
2.
Communication
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3.
Recognizes one’s own strengths and weaknesses.
Continually seeks feedback from others.
Learns from both successes and failures.
Interpersonal Skill
Service Orientation (Internal and External Customer Focus)
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6.
Interpersonal Skill
Models and promotes mutual respect, fairness and equity.
Works to understand and encourage the perspectives of others.
Designs and advocates for inclusive practices.
Managing Self
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5.
Interpersonal Skill
Inclusiveness
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4.
Delivers clear and compelling communication in all media.
Fosters an environment of information sharing and collegiality.
Matches communication style to the message and the audience.
Actively solicits and listens to the opinions of others.
Cultivates strategic customer relationships.
Sets and maintains high standards of service.
Integrates customer and business needs to provide optimal service.
Interpersonal Skill
Problem Solving/Decision Making
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Anticipates and identifies problems in order to define effective solutions.
Analyzes and synthesizes complex data to define issues and determine effective resolution.
Makes independent and critical decisions based on relevant information.
Business Skill
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7.
Stewardship and Managing Resources (Financial Acumen)
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8.
Business Skill
Strategic Planning
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9.
Applies key business/financial concepts and analysis to decision-making.
Understands governance and organizational models sufficiently to make sound judgments in allocating and
managing resources.
Provides excellent stewardship of university resources, being transparent and accountable in their
management.
Establishes and commits to a long-range goal or vision with considerations of organizational resources,
constraints and values.
Develops and implements work plans with actionable components and measurable outcomes.
Business Skill
Continuous Improvement and Innovation
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Uses benchmarks and best practices to set and meet quality targets.
Continually seeks different and innovative approaches to addressing organizational problems and
opportunities.
Leadership Skill
10. Developing Highly Effective Teams
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Develops performance and capabilities of staff through coaching, mentoring and providing development
opportunities.
Inspires, mentors and motivates teams to be successful.
Creates clear goals, provides ongoing feedback and engages teams to ensure desired outcomes.
Leadership Skill
11. Leading Change
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Aligns departmental efforts with organizational priorities by actively anticipating changing needs and
objectives.
Translates vision into actionable goals.
Supports others in enacting and adapting to change.
Leadership Skill
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12. Building Strategic Relationship
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Advanced Leadership Skill
Initiates and cultivates strategic internal and external networking relationships that foster individual and
organizational goals.
Builds and maintains effective and collaborative relationships with diverse stakeholders.
13. Driving Large-Scale Change
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Drives large-scale change through inspiration, communication, and engaging others towards focused action.
Creates and inspires innovative ideas, technologies and processes and lays the foundation for their effective
implementation.
Advanced Leadership Skill
14. Driving Strategic Direction
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Advanced Leadership Skill
Develops and communicates achievable organizational strategies and initiatives.
Identifies potential risks and opportunities to achieve organizational goals and objectives.
15. Entrepreneurial Leadership
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Advanced Leadership Skill
Seeks opportunities to create or expand existing services in support of the organizational mission.
Creates opportunities for innovation and develops a culture of innovation through the allocation of time,
energy and financial resources to support it.
16. Visionary Leadership
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Develops a clear direction for the future of the organization and creates a long term, big picture view.
Creates a climate that supports future-based thinking and decision-making.
Advanced Leadership Skill
Note: Skill dimensions based on a University Healthsystems Consortium (UHC) competency analysis done across various member institutions in
association with Development Dimensions International (DDI). Advanced Leadership Skills reflect specific executive competencies as defined by
Envisia Learning.
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