JOB DESCRIPTIONS – RESIDENTIAL CARE SERVICES
Residential Care Officer
The postholder will provide a high quality standard of care for residents
whilst supporting the Management Team in developing a flexible, caring,
sensitive approach to service delivery and will take charge of the home in
the absence of, or as part of, the Management Team. The postholder will
be expected to behave in a professional manner at all times and develop
professional relationships with other agencies including family.
The responsibilities include:
 To be fully conversant with Base Values and Residents’ rights.
 To develop effective teamwork with staff group.
 Implementing County Policies and Procedures relating to standards
of care and carry out those procedures competently e.g. accident,
fire, medication.
 To develop a good professional relationship with families, friends
and the local community.
 Maintain Care Procedures and all relevant Health and Safety
Legislation.
 Taking responsibility for implementing and supervising good care
practices to include Admission Procedure, Care Plans and reviews.
 Responsible for implementing Keyworker role and relevant
procedures.
 To maintain essential documentation and provide factual reports.
 Supervision of Care Assistants.
 Become an NVQ Assessor.
 An NVQ Level 2 in Care, or willingness to attain this qualification
is essential.
The role of the Care Officer is varied and demanding. It is essential that
the person fulfilling this role demonstrates appropriate qualities in
manner, positive attitude, patience, understanding, respect and flexibility.
Residential Care Assistant
The postholder will provide a high quality standard of care for residents,
whilst supporting the Management Team in developing a flexible, caring,
sensitive approach to service delivery. The postholder is expected to
behave in a professional manner at all times and develop professional
relationships with other agencies including family.
The responsibilities include:
 To carry out the medication policy, administration of drugs and
relevant procedures.
 To always behave in a professional manner.
 To be fully conversant with Bases Values and be able to apply
them to all procedures.
 To work effectively as part of a team and work co-operatively
which includes being reliable and a good time keeper.
 You must be willing and capable to undertake all training relevant
to the job, including achieving NVQ Level 2 in Care, if not already
attained.
It is essential that the person fulfilling this role demonstrates appropriate
qualities in manner, positive attitude, patience, understanding and respect.
Cook
The purpose of the job is to provide a high quality standard of catering in
the establishment. The postholder will be involved in the organisation of
kitchen staff, providing training, direction and supervision where
necessary. Also, the postholder must ensure Health and Safety in the
kitchen, including food hygiene and ensure kitchen and associated areas
are kept in a thoroughly clean condition. It is expected that the postholder
behaves in a professional and caring manner at all times.
The responsibilities include:
 To be fully conversant with the Base Values and Service Users
Rights.
 Preparation and cooking of food and serving meals at required
times.
 Planning and maintaining of menus according to dietary needs.
 Implementation of HACCP.
 Ordering of adequate food supplies and dealing directly with
suppliers.
 Correct storage of goods including correct temperatures of frozen
foods.
 Achievement of an NVQ Level 2 in Catering, or willingness to
work towards achieving it, or City and Guilds qualification in
Catering is essential.
Kitchen Assistant
The purpose of the job is to assist the cook in providing a high quality
standard of catering in the establishment. The postholder must take
direction from the cook and assist in ensuring Health and Safety in the
kitchen, including food hygiene and ensuring kitchen and associated areas
are kept in a thoroughly clean condition.
The responsibilities include:
 To be fully conversant with Base Values and Residents Rights.
 Responsible for implementing the County Borough’s policies
related to standards of catering and carry out associated procedures
competently.
 Maintain procedures in line with statutory regulations,
Environmental Health, General Health and Safety in particular
C.O.S.H.H., Manual Handling, Personal Protective Equipment etc.
 Care of the Kitchen, ensuring it is maintained in a clean and
hygienic condition.
 Frequent cleaning of certain designated areas as decided by the
Management Team.
 Kitchen and dining room duties (for example, laying and clearing
of tables, washing up).
 Correct storage of foods including correct temperatures of frozen
food etc.
 Stock control/Rotation of stock.
 Preparation of food/Assist in cooking of food.
 To keep up to date with new techniques and use of equipment.
 Achievement of an NVQ Level 2 in Catering, or willingness to
work towards achieving it, or City and Guilds qualification in
Catering is essential.
Night Care Assistant/Domestic
The Night Care Assistant/Domestic is responsible to the Officer in
Charge and his/her Management Team. The postholder must provide,
under the direction of the Night Care Officer, a high standard of care and
support to residents by night.
The responsibilities include:
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The care and support of residents.
Safety and security of the Home.
Domestic and laundry duties.
To assist the Night Care Officers in maintaining essential
documentation, including night care plans.
 To be fully conversant with Base Values and be able to apply them
to all procedures.
 To carry out any domestic duties as per job description for the day
domestics (see domestics description overleaf).
 Maintain procedures in line with statutory regulations, Health and
Safety to include Environmental Health, COSHH, Manual
Handling etc.
 Available to work occasional day shifts to monitor standards in
care practices and look at individual training needs.
 Night staff must be familiar with:
- Procedures regarding medication.
- Energy conservation instructions.
 Achievement of NVQ level 1 in Cleaning and NVQ level 2 in
Care, or a willingness to work towards achieving them is essential.
Domestic
The purpose of the Domestic post is to provide a high quality standard of
house keeping in the establishment. The postholder will support the
Management Team in developing a flexible, caring and sensitive
approach to service delivery. The postholder will be expected to behave
in a professional and caring manner at all times and to forge good links
with family and agencies.
The responsibilities include:
 To be fully conversant with Base Values and rights.
 Maintain procedures in line with statutory regulations,
Environmental Health, general Health and Safety in particular
COSHH, Manual Handling, Personal Protective Equipment etc.
 Care of the home, ensuring it is maintained in a clean, welcoming
and hygienic condition.
 Care of the residents’ possessions and valuables in the course of
cleaning their bedrooms, bed-making and associated housekeeping
duties.
 Kitchen and dining room duties (for example laying and clearing of
tables, washing up).
 Basic preparation of food when required.
 To keep up to date with new techniques and use of equipment.
 Laundry Duties (as required), which include
- Collecting and sorting of laundry.
- Washing, drying and ironing all laundry.
- Ensure laundry room is maintained in a clean, safe and hygienic
condition.
-Ensure you fully understand the care and cleaning of all equipment to
manufacturers’ instruction.
 The ability to achieve an NVQ Level 1 n Cleaning is essential.
All posts are subject to a satisfactory disclosure from the Criminal
Records Bureau.
If you wish to receive a full job description for any of the above posts,
please contact the HR Recruitment Team by telephone on 01639
686837or by e mail jobs@npt.gov.uk