Key Actions and Decisions
iSoft Conference Call
Reason for
meeting:
To enable sites to learn of key issues, fixes and workarounds, and sites to share
knowledge
Date of meeting:
15/09/2005; 12:00 – 13:30
Location of
meeting:
Voice conference
Attendees:
Chris Waterhouse (CW)
NHS Connecting for Health
Arun Anand (AA)
iSoft Representative
William Wilson (WW)
Cambridge University Hospitals NHS
Foundation Trust
Agenda:
Jitesh Mandalia
Norfolk, Suffolk and Cambridgeshire
SHA
Godfrey Milbourn (GM)
Surrey Health Informatics Service
Jo Watts (JW)
Frimley Park Hospital
1.
Introductions and scope of call
2.
What’s new- PDS Demographics and cancellation calculations– patch has
been developed
3.
Update on Key issues
4.
Summary of recent patches and availability
5.
Site update- one positive PAS related issue, and two major issues
6.
AOB
Actions / Comments:
Ref.
Actions
Meeting
raised /
updated
Owner
04/08/05 - 04
Trusts to think about how to test
subsequent patches?
04/08/05
Trusts/CW
1
Due Date
Status
Notes / Progress
Open
04/08 Trust to provide
updates on subsequent
calls CW to provide
update
25/08 no update
15/09 – not discussed
04/08/05 - 05
Prerequisite implications for test
environments
04/08/05
JH
Open
04/08 Update next
meeting. Volunteer
trust required to run
ideas past –
Addenbrookes (Bill
Wilson) agreed as
Volunteer Trust
25/08 No update
15/09 – Discussion held
with Addenbrookes post
meeting to propose test
harness deployment
process.
04/08/05 - 08
Waiting time calculation based on
decision to refer date on r2 PAS
04/08/05
CW
Open
04/08 JH to update at
meeting
25/08 As discussed per
live sites issue
15/09 – iSoft has
produced a v1 patch to
permit cancel & rebook
to use the original start
date within their
Clinicom system. This
has been tested and
passed at Leicester and
is therefore available to
other Trusts.
However, a guidance
paper remains
outstanding from DH
before iSoft are able to
discuss and implement
any subsequent
changes in their V2
system applications.
15/09/05-01
Limited availability of iSoft release
documentation (specifically during
pilot)
15/09/05
AA
Open
15/09/05-02
Lessons Learnt & work around
documentation distribution
15/09/05
CW
Open
15/09 – AA to
investigate and
determine how
information can be
better distributed
15/09 – it was agreed
that local Trust
documentation may be
useful to other Trusts.
CW to investigate if CfH
web-pages could host
such documents for use
by other Trusts.
New Actions
Actions Closed from Last Meeting
2
04/08/05 -03
DNA Appointments
04/08/05
JH
Closed
04/08/05 - 06
Impact of CAB on data quality on
PAS – 1
04/08/05
JH
Closed
04/08/05 - 07
Impact of CAB on data quality on
PAS – 2
04/08/05
JH
Closed
04/08/05 – 09
Call admin
04/08/05
All
Closed
3
04/08 JH to update next
meeting on “one strike
and you’re out” DNA
policy for all 3 iSoft
products
25/08 As per CAB
compliance document
and episodes closed
after first DNA
04/08 Aran (iSoft) to
respond to St Mary’s list
of explicit questions
25/08 Aran written to
Trust
04/08 Functional
Design document t for
CAB compliance
distributed to all callers
25/08 Document
located on website
Callers to email their
details to CAB mailbox
for minute distribution
25/08 Minutes located
on website
http://www.chooseandb
ook.nhs.uk/staff/support
/resolvingissues/index_
html
What’s new?
Leicester have successfully received and tested the cancel and rebook patch. Therefore, the patch is now available for other
Clinicom users.
Update on Key Issues
iSoft have now completed testing the awaited PDS demographic patch. However, the necessary sign-off signatures have not yet
been obtained within NHS Connecting for Health and have further delayed availability of the patch to Leicester by one day.
Summary of recent patches and availability
None specified
Site update- one positive PAS related issue, and two major issues
Addenbrookes
Cerner support allowed the Trust to move forward (suffered from multiple party key issue) and continue to roll out to further
specialties.
3 patients have now been sent an ECANX letter in error after a re-booking has occurred. They should, however, have received a
REBOOK letter.
1 clinic code with multiple consultants. An operational process has now been put in place.
Frimley
No major issues.
The Trust is keen to go-live with version 1 functionality. 2 specialties will initially be used.
Testing is currently progressing well.
Surrey Health Informatics Service
Ashford & St Peter’s
still have Message Handler Service running problems that cause the slot availability to be restricted. GP are therefore unable to
successfully book appointment slots that show as available.
Norfolk, Suffolk and Cambridgeshire SHA
Kings Lynn
Testing has gone well. iSoft has responded well to issues raised.
Slot conversion from CAB to manual slot is a concern.
Ipswich
The Trust is successfully using the Clinicom system and making bookings
James Paget
A number of problems remain outstanding for the Trust. These include:
1) inability to cancel a CAB appmt
2) inability to reject a booking
3) cancelled appmts are not showing on PAS
4) rebooking appmt results in rebooks in PAS but not in CAB
NEXT MEETING: 06/10/05 12 pm – 2 pm
Call Details:
Tel: 0845 144 0037
4
PIN: 853098
iSoft - 12.00 to 2.00 pm
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