Jordan University of Science and Technology
Faculty of Medicine
Department of health service administration
Semester 2009
Course Information
Communication Skills
Course Title
Course Number
HAS 209
Prerequisites
non
Course Website
-
Instructor
Shehadeh Mofleh Al-gharaibeh
Office Location
KAUH-Admission Office
Office Phone
41838
Office Hours
2-5
E-mail
Shehadeh_g@yahoo.com
Teaching Assistant
-
Course Description
Providing students with conceptual and empirical understanding of messages and interpersonal
communication
Text Book
Title
Building Interpersonal Communication Skills
Author(s)
joseph A. Devito
Publisher
Jones and bartlett publishers
Year
2005
Edition
Sixth Edition
Book Website
References
Assessment Policy
Assessment Type
Expected Due Date
Weight
First Exam
19-3-2009
25
Second Exam
30-4-2009
25
Final Exam
40
Participation
10
Course Objectives
Weights
1. Skill building with guidelines and experiences
30%
2. Listening skills
3. Critical thinking principles and techniques
4. Culture and cultural sensitivity as it influences in interpersonal communication
15%
5. Ethical issues related to interpersonal communication
15%
6. Power and empowerment skill to increasing interpersonal effectiveness
15%
7.Interactive presentation
10%
15%
Teaching & Learning Methods
Basically, lectures are designed to cover the theoretical background of each topic. . Topic materials are usually come
from the assigned textbook, and students have read that material in advance. and get always ready to class
discussions, and take a number of quizzes through the semester.
Learning Outcomes: Upon successful completion of this course, students will be able to
Related Objective(s)
Reference(s)
Interpersonal communication
Chapter 1 ,2,3
Verbal message
Chapter 4
Nonverbal message
Chapter 5+6
Culture
and
communication
Conflict
and
communication
Power
and
communication
interpersonal
Chapter 7
interpersonal
Chapter 8
interpersonal
Chapter 9
Useful Resources
Course Content
Week
1+2
3
Topics
Bakground and Introduction
Health care mgt. need
Chapter in Text (handouts)
Chapter 1,2
Chapter 3
4+5
Revenuues and Expenses
Chapter 4+5
6+7
Cost and BVA
Chapter 6+7
8
9+10
Staffing
Data forcast and budgeting
Chapter 8
Chapter 9+10
11
Time value of money
Chapter 11
12
Reporting
Chapter 12
13+14
Financial ratio and performance measures
15+16
Case study
13+14
15
Additional Notes
Assignments
Exams
Cheating
Attendance
Very important
Workload
Graded Exams
Participation
Laboratory
Projects
Important