SUMMARY OF PROGRESS ON SERVICE DISTRICTS
1
THE OBJECTIVES OF THE REPORT
The report provides a summary overview of progress of the strands of
work involved in implementing the change of working practice in the
CYPD to area level delivery of Tiers 1/ 2 services. To give perspective
to this process, the strands of work are divided and described as

“Behind the Scenes” – Back office work

Communications

Implementation roll-out.

Work with KPMG
2
BEHIND THE SCENES; - BACK OFFICE
2.1
This strand of the work is about developing the processes and tools
necessary for a Service District to function. The work is being
undertaken by senior managers from the full range of partners in the 0 19+ Partnership, led by the Acting Head of Service Districts.
2.2
The term “behind the scenes” was coined for newsletter purposes to
indicate that fairly unseen, but essential work is necessary to work up
the detailed procedures without which vision will not be translated into
a reality. Although the learning year will give some room for trial and
error, the commitment shown by all stakeholders needs to be
maintained by an early demonstration of quality instruments for the use
of the first two Districts.
2.3
Some of the work is already underway as part of the Every Child
Matters agenda, using government guidance as it comes on stream.
This then requires to be focused on the Service District way of working,
eg integrated frontline service delivery. Some has been developed in
collaboration with domains outside Children and Families Services, eg
needs analysis and community involvement with our colleagues in
Neighbourhoods, and some is new work, such as the management
arrangements, service redesign and resources.
1
2.4
The work is divided into areas of work as follows;
Domain
Management Arrangements and Community
Involvement
Needs Analysis and Local District Profiling
Service Redesign
Quality Assurance, - Schools, Services and Service
Districts
Integrated Working Practice, Pathways and
Transitions
Infrastructure; Resources, ICT and Accommodation
The Change Management Group;
(the co-ordinating group)
2.5
Lead Manager
Lynda Taylor
Andrew Crompton
Lynda Taylor/
Genny Bradley
Bernard Campbell
Des Charles
Ian Wait/ Alena
Prentice
Lynda Taylor
Achievements delivered to date include;
Management Arrangements and Community Involvement



Lynda
Taylor,
A Model with options, for District partnership and
Nigel West,
management arrangements, including;

Remit, membership, working principles, governance and Dave
Parsons,
management functions, community involvement
Vernon

Draft planning toolkit and meetings programme
Colleymore
A model for children and young people’s participation
Work in Progress =

A discussion paper on school governor involvement
Clare
Humberstone
& Jill
Lancaster
Lynda
Taylor

A discussion paper – “From Action Zones to Service
District”
Lynda
Taylor

Involving parents in service design & delivery
Dawn
Walton

Developing outline plans for training programme for
L Taylor / V
Colleymore
2
partnerships
Needs Analysis and Local District Profiling



Andrew
Crompton
Project Initiation Document on
Briefing Paper on Service District Boundaries, with core
statistical information and geographical location of universal
services (schools and settings, surgeries and pharmacies)
& Phil Reid
& Phil Reid

Work in Progress = Profiles of children and young people’s
outcomes, geographically mapped by neighbourhood and
District
Service Redesign

A model for Service District implementation built on the
school and service remodelling programme (NRT)
 A trained Extended School Remodelling Adviser
 5 trained consultants
 11 more consultants trained by end of November
 First District workshop delivered in October

A planned schedule for workshops for Districts 1 & 2

Work in Progress = a menu of redesign tools for use in
multi-agency service redesign and remodelling workshops
Quality Assurance, - Schools, Services and Service Districts

A Model for District quality assurance processes and
arrangements, including;

A framework for schools

A draft framework for Tier 2 services

The contribution of services and schools/settings to the
Joint Area Review inspection framework
Lynda
Taylor/
Genny
Bradley
Diane
Dewick
CYPD +
All partners
Diane
Dewick
All partners
Bernard
Campbell
Integrated Working Practice, Pathways and Transitions
Des Charles
No Reports
Infrastructure; Resources, ICT and Accommodation
3
Ian Wait/
Alena
Prentice

Ian Wait/
Lynda
Taylor
Financing the Service Districts
The Change Management Group;
(the co-ordinating group)

3
Lynda
Taylor
Work in Progress =
 Developing the Offer for Early Years, Extended
Schools, Youth Matters
 Job description and recruitment process for
District Managers
+
Lead
managers
+
all partners
COMMUNICATIONS
3.1 The response to the city-wide consultation process on the plans for
establishing the CYPD showed overwhelming support for the process of
setting up local delivery units.
3.2 There were issues of detail, sometimes about the size of the proposed
Districts, but more often about the boundaries. This part of the
consultation has been conducted by the Chief Executive’s Office. All
boundary decisions have now been made.
3.3 The communications strategy now involves dissemination of points of
fact and decision, and further consultation over practical details. Factual
information is being disseminated through the 0 – 19+ Newsletter,
through other internal staff newsletters and forum meetings. A new link
and homepage is being designed to give updated information through
the Council’s website, and possibly the 0-19+ Partnership.
3.4 Lynda Taylor, the Acting Head of Service Districts, is undertaking an
extensive programme of presentations, talks, discussions and updates.
This involves meeting with key partner providers such as SY Police,
schools and PCTs, and with political leaders and community
regeneration groups. As well as providing information on the CYPD
vision and plans, this enables stakeholders to contribute their own useful
experience of similar or parallel processes.
4
4
IMPLEMENTATION OF SERVICE DISTRICT WORKING
4.1 The Executive Sponsors of the local Change for Children programme
made an early decision to initiate the implementation programme in 2
Districts in 05/06, followed by the remaining five in the subsequent year,
06/07.
4.2 The question of which Districts should participate in year one was
addressed by inviting key local stakeholders to submit information in July
05 about their interest in joining in years one or two, and about their
state of readiness. This information was analysed and submitted in a
report to 0-19+ Partnership in September 05. The returns indicated that
4 Districts were keen to get underway, and that most stakeholders in the
other three preferred to wait until year two.
4.3 The Partnership endorsed the proposal that two Districts, Mosborough /
Handsworth and Parson Cross / Ecclesfield, should initiate the process,
and that three Districts, Greenhill / Gleadless, Rivelin to Sheaf, and
Upper Don / Hillsborough should enter in year two.
4.4 In the light of the remaining two Districts’ interest and readiness to start,
it was requested that the Acting Head of Service Districts look into the
possibility of accelerating those Districts – Burngreave / Shiregreen and
Arbourthorne / Manor / Darnall. This request was further supported by
the changes in the Health Services, as the 4 Sheffield PCTs prepare to
become a single PCT serving a coterminous boundary with the City
Council. This request is currently under consideration, and depends on
the extent to which the senior managers in several key services, namely
CYPD, Health, Futures and the VolCom sector, are able to commit time
to the necessary training and support programme.
4.5 The establishment of the Districts is a major change management
process. As part of the modernisation programme of schools which
started with the workforce reform agreements, the government has given
support to Local Authorities to put in motion a nationally recognised
change management scheme.
4.6 The second phase of this is aimed at helping schools to become
extended schools and enables them to adapt and deliver the 5
outcomes, in partnership with other children and families’ services. Led
by the CYPD, local senior managers have built on this programme and
adapted it to the process of becoming a Service District – a partnership
of families of schools and other services for improvements in children’s
health, safety, well being and success.
4.7 The two first Districts will each participate in a series of 4 multi-agency
workshops, with intensive change programmes underpinning each
event, supported by trained consultant/ change agents drawn from the
key partners. These workshops started in October and will be complete
by March 06.
5
WORK WITH KPMG CONSULTANCY
5
5.1 In order to mitigate the risks inherent in this major change management
process, the Chief Executive and the Executive Director of CYPD
decided to ask a consultancy firm to give an external perspective on the
process at an early stage.
5.2 The consultancy KPMG won the tender and are to date carrying out a
review of the implementation plan, and have been particularly requested
to look at risk factors and their possible mitigation, and also the financing
issues.
5.3 This consultancy is taking place over October, and is due to report in mid
November.
Lynda Taylor
Acting Head of Service Districts
Local Delivery Service
CYPD
October 05
6