Delivery Management Technology & Services for Retail Petroleum Propane, Fuel Oil Delivery The Value Proposition Driving your Bottom Line This document describes how Vertrax’s current customers are realizing the real value of SmartDrops and actually recognizing true return on their investment No March 2006 Value Proposition: Driving your Bottom Line Table of Content 1. Vertrax ................................................................................................................................. 3 1.1 Our Focused Industry: Retail Petroleum ........................................................................... 3 1.2 The Benefits We Offer .................................................................................................... 3 2. An Industry in Change ............................................................................................................ 5 3. Driving the Bottom Line .......................................................................................................... 6 4. Increased Profits through Improved Delivery Efficiencies ............................................................ 7 4.1 Reduction in Delivery Costs due to Reduced Miles and Reduced Driving Time ........................ 7 4.2 Increased Gross Margin from Increased Gallons Delivered to the Same Account Base ............ 7 5. Increased Profits through Improved Operations ......................................................................... 9 5.1 Increased Gross Margin due to Increased Gallons Delivered to an Expanded Account Base ..... 9 5.2 Reduced Delivery Costs due to Delivering to the Account Base with a Reduced Fleet ............ 10 6. Incremental Value Driven by Other Benefits ............................................................................ 11 7. Case Study ......................................................................................................................... 12 7.1 Summary ................................................................................................................... 12 7.2 Reduction in Delivery Costs due to Reduced Miles and Reduced Driving Time ...................... 13 7.3 Increased Gross Margin from Increased Gallons delivered to the same account base ............ 14 Mar 2006 Strictly Confidential – do not distribute without prior permission from Vertrax Management 2 of 14 Value Proposition: Driving your Bottom Line 1. Vertrax Vertrax, headquartered in New Haven, CT, is the leading provider of unique Delivery Management solutions to the Retail Petroleum industry (marketers of propane & home heating oil). Vertrax’s customers report significant incremental bottom line profits ($5,000 to $10,000+ per delivery vehicle per year) as a result of reducing the costs per delivery by more than 30%. This customer proven and compelling Value Proposition is derived by: 1 Operational savings largely from less miles driven (reduced gas/diesel, maintenance & repair) and reduced driver hours (reducing regular and overtime hourly pay); and 2. Increasing the number of deliveries and their volume (driving increased gross profit). Delivery Management is the logistical planning, intelligent sequencing, optimal routing, scheduling and monitoring of propane and heating oil residential deliveries. SmartDrops is our flagship product for propane and heating oil residential delivery, and soon for service technicians. Orders are automatically downloaded from the back office ERP system and visually displayed on digital maps. These maps allow the end-user to manipulate the views by order characteristics (volume, urgency, delivery date, type, etc) and geography (street level, certain locations, zoom, etc). SmartDrops automatically creates optimized, editable routes for a set of drivers, providing printed manifests and interfaces to cab-based computers. Integrated Live Tracking provides SmartDrops users with location based services and up-to-minute analysis of actual location providing planned versus actual route analysis. At a macro-level, Vertrax’s efforts are directed toward the short haul or "last mile" of the logistics supply chain, where delivery and pick-up routes are dynamic, urgency-driven and contain many stops. 1.1 Our Focused Industry: Retail Petroleum Vertrax focuses exclusively on U.S-based Retail Petroleum marketers who deliver home heating oil and propane to homes and businesses. This group has been behind in logistical and fleet productivity applications due to the expense of installing and operating these systems and the specialized requirements of the Retail Petroleum delivery fleets. Without Vertrax’s Delivery Management products, current methods of resource planning, dispatching, sequencing of deliveries and route development are manual and paper based, with decision making on deliveries left to the branch dispatcher and drivers. The resulting delivery schedules and routes are rarely optimal and accountability of delivery management is low. Bottom line profitability is left at the mercy of branch delivery personnel! Because our unique industry-specific Delivery Management solutions integrate into back office general ledger system and low up front systems costs, Retail Petroleum marketers have begun to embrace Vertrax’s technology. Industry dynamics such as volatile commodity prices (e.g. heating oil and propane) causing variable margins, higher delivery costs (vehicle fuel, etc) and rising insurance and health care costs are also driving strong interest in Vertrax’s products. 1.2 The Benefits We Offer Vertrax’s customers find a variety of compelling benefits: 1) fewer miles driven resulting in reduced maintenance and repair, decreased fuel costs and decreased driver overtime; 2) increased gallons delivered and incremental gross profit with zero additional delivery costs; 3) improved efficiency of operations through “paperless” process and internal communications and 4) Mar 2006 Strictly Confidential – do not distribute without prior permission from Vertrax Management 3 of 14 Value Proposition: Driving your Bottom Line improved responsiveness and service to their own customers. Vertrax's Delivery Management solutions allow our customers, who normally operate on relatively thin margins and suffer from inefficiencies in managing their mobile delivery resources, to dramatically decrease their Costs per Delivery, increase their Gallons Delivered per Mile driven and improve their bottom line profits. Vertrax has successfully launched a “Value Sharing” business model further illustrating our proven commitment to the industry and to the success of our customers. Value Sharing comprises Vertrax receiving up to 1/3rd of the proven uplift in profits directly resulting from the deployment of Vertrax’s products. In addition to recurring product license fees, one-time implementation and training fees are also charged at $1,200 per vehicle. We sell directly to major national and regional Retail Petroleum fleets and directly or through reseller partners to smaller regional fleets. Expansion into Commercial Petroleum is targeted for the end of 2006. The illustration below describes the major drivers behind SmartDrops’ Value Proposition. Mar 2006 Strictly Confidential – do not distribute without prior permission from Vertrax Management 4 of 14 Value Proposition: Driving your Bottom Line 2. An Industry in Change The retail propane and oil industry is undergoing considerable change due to volatile commodity pricing leading to unpredictable gross margin and increased complexities in running the business. These new challenges are coupled with the historical issues that have plagued the industry for many years, namely low productivity and efficiency and escalating delivery costs. The general lack of technology to improve efficiency has caused an unfavorable environment in which: Far too many assets are used to complete daily work resulting in very low ROAE (Return on Assets Employed). Due to inefficiencies, most companies are forced to over-forecast their vehicle capacity to deal with seasonal “worst case” scenarios, thereby “over building” fixed expenses against variable revenues. It is difficult to hold specific employees accountable for productivity. Measuring performance benchmarks on assets or employees is nonexistent. Vehicles drive far too many miles in the context of actual deliveries. There is an overabundance of paper being pushed by clerical staffers and an overabundance of back office work being done to migrate field data to the host ERP system. Communication between the vehicles and the dispatcher is unreliable. There is no “real time” monitoring or control of delivery and service vehicles. Theft of time is a major concern. This remainder of this document describes how Vertrax’s current customers are realizing the real value of SmartDrops and actually recognizing true return on their investment Mar 2006 Strictly Confidential – do not distribute without prior permission from Vertrax Management 5 of 14 Value Proposition: Driving your Bottom Line 3. Driving the Bottom Line The Value Proposition of Vertrax’s Delivery Management products is derived in two primary ways, namely: 1. Increased Profits through Improved Delivery Efficiencies, namely: Reduction in Delivery Costs due to reduced miles and driving time, driven by reduced Truck Costs such as diesel, gas, maintenance & repair and reduced Driver Costs with reduced overtime hours. Increased Gross Margin from increased gallons delivered to the same account base; realizing increased delivery capacity closer to the maximum capacity within the existing account base. AND 2. Increased Profits through Improved Operations, through: EITHER Increased Gross Margin due to increased gallons delivered to an expanded account base. AND/OR Reduced Delivery Costs due to delivering to the account base with a reduced fleet. In industry generally accepted performance measurements, Vertrax’s Value Proposition translates to: Delivery Cost (Truck + Driver) per Drop will decrease by more than 20%. Gallons Delivered per Mile Driven will increase by more than 7%. These savings flow directly to the bottom line, boosting bottom line profits (EBITDA) significantly. Mar 2006 Strictly Confidential – do not distribute without prior permission from Vertrax Management 6 of 14 Value Proposition: Driving your Bottom Line 4. Increased Profits through Improved Delivery Efficiencies 4.1 Reduction in Delivery Costs due to Reduced Miles and Reduced Driving Time Logically by driving tighter routes, drivers should drive less miles and, all being equal, will spend less time behind the wheel. Drivers will also spend less time (approximately 30 minutes a day) by being provided pre-built SmartDrops routes rather than spending time building their own route from a non-sequenced set of tickets simply pulled from the back office / degree day system and divided into driver ticket piles by the dispatcher. In this case, the cost of delivery would decrease since there is less fuel & diesel truck costs and less maintenance & repair costs, and less driver hours cost, etc. Clearly, the industry accepted productivity metric of Gallons per Mile will increase and the industry accepted cost metrics of Cost per Drop, Cost per Gallon Delivered or Cost per Mile Driven will decrease. The actual reporting of the mileage and hours driven numbers may not show an overall decrease if as a result of more time, drivers are being asked to do extra drops per day meaning additional gallons are being delivered. In fact this is more likely a scenario and the benefit of this is detailed below. Another way of saying it is that depending on what management does with reduced driving time will actually dictate actual reported miles and driver hours. If incremental drops are given to the drivers, miles and hours driven many increase, but these costs would be more than offset by the margin on the additional gallons delivered. 4.2 Increased Gross Margin from Increased Gallons Delivered to the Same Account Base SmartDrops can greatly improve Deliveries per Day by providing more efficient and intelligent routing. As described above, this leads to less “windshield” time and less miles driven. By logical extension, more deliveries can be made in the same time interval. The more deliveries that are made per mile, the lower the relative cost per delivery. By focusing on urgency, geography, truck inventory, and mapping/routing logistics, a dispatcher can build significantly more efficient routes. SmartDrops uses street level mapping which optimizes the driving time between delivery stops, eliminates vehicles crossing paths during the delivery day, and breaks down the imaginary boundaries imposed by “zone” routing. All of this leads to improved stops per hour, a recognized productivity benchmark in the petroleum industry. Ultimately this leads to significantly reduced delivery costs. With SmartDrops being used correctly, drivers will be able to do several more deliveries a day, with an increase in gallons delivered per mile and a decrease in cost per gallon delivered or overall cost per drop. Drivers should be able to spend more time delivering gallons, increasing the daily gallons delivered. This increased delivery capacity can be Mar 2006 Strictly Confidential – do not distribute without prior permission from Vertrax Management 7 of 14 Value Proposition: Driving your Bottom Line absorbed by the existing account base by better meeting 100% of the demand throughout the account base. In any given period of time, with or without SmartDrops, the demand from the existing account base is constant largely driven by weather conditions. In many cases SmartDrops, by enabling extra deliveries per day, will help the fleet deliver closer to this 100% demand than otherwise possible. This will be the case where the branch is unable to meet the demand from the existing account base or can only get closer to full demand by increasing miles and overtime hours. In those that feel as though they are already meeting 100% of the demand without SmartDrops, then they must either reduce the hourly time of the drivers and/or reduce the fleet to see real pay back (see below). SmartDrops may increases the Average Drop Size since a company now has the ability to perform true “on-time” fuel delivery. Historically, most companies attempted to alleviate the impact of poor delivery productivity and efficiency by pulling orders “ahead of the degree day clock”. Simply put, these companies force the system to order a customer’s fuel prior to the day that an optimal drop could be made. This increases the number of times that a company delivers to a particular customer in a given year and reduces the size of the drop. Both of these negative impacts drive up delivery costs and reduce profitability. The efficiency improvements brought about by utilizing SmartDrops (including visual display of delivery information, k-factors, tank sizes, gallons to be delivered, etc) free up assets and time therefore allowing a dispatcher to make more confident delivery timing decisions and stick closer to “the clock”. The end result of a larger drop size maximizes delivery capacity and drives down overall costs. One of our clients told us that a 10 gallon per drop improvement yields $1MM in annual profit. Vertrax has seen an average of 8 gallons per drop increase. High percentage will call fleets may be able to satisfy more will calls if there is more time to make deliveries, therefore possibly raising overall volume delivered. Reducing run outs is also a factor, if there is more time to make deliveries, again possibly raising overall volume delivered. Mar 2006 Strictly Confidential – do not distribute without prior permission from Vertrax Management 8 of 14 Value Proposition: Driving your Bottom Line 5. Increased Profits through Improved Operations 5.1 Increased Gross Margin due to Increased Gallons Delivered to an Expanded Account Base The Value Proposition model shows that the average customer deploying Vertrax’s Delivery Management products will increase delivery capacity (i.e. volume of product delivered) by at least 3%. This expectation is based on the historical experience of our customer base related to emergency calls, will-call management, targeted marketing, and customer service. Retail Propane and Heating Oil distributors seek to grow by 3% to 5% per year. This is accomplished through marketing to new customers and servicing new customer prospects that are converted to long-term customers. The primary barriers to this strategy are usually through a retailer distributor’s inability to stretch their existing capacity to accommodate incremental customers and their inability to provide a level of customer service that mitigates account attrition. Aside from the problems resulting from integrating new customers, retailers have historically suffered significant customer attrition during the peak season due to inept handling of run-outs, early/late deliveries, and emergency service calls. Approximately 70% of this attrition results from poor service quality. At a customer acquisition cost of $400, retailers strive to find ways to keep their customers. Vertrax’s Delivery Management products enable our customers to grow their business and retain customers as follows: Smart Marketing: Using SmartDrops, focused marketing plans based on geo-coded routes enable retailers to target households and commercial establishments that can be easily integrated into existing routes. This means that new customers can be serviced efficiently without diluting overall service quality. The net result is that a retailer can avoid the attrition that results when the expanded customer base, while not stretching capacity, still causes inefficient routing and reduced service quality. Additionally, increasing customer density within a routes drives down the delivery cost of a company’s current business by increasing the overall stops per mile. Mar 2006 Will-Call Management: During the peak season, retailers receive calls that require immediate deliveries or emergency service. Because capacity is already stretched and the retailer lacks the tools to handle will-call situations on a dynamic basis during the day, any changes in routing can have a significant cascading effect on the existing customer base. Since retailers are operating defensively during the peak season to service and retain existing customers, they often turn down call-in customers that could otherwise be converted into long-term customers. Deploying SmartDrops allows retailers to respond more quickly to these situations without impacting overall quality of service. Improved Service Quality: During the peak season when delivery resources are stretched, retailers typically experience run-outs and emergency service calls they cannot handle, resulting in customer attrition. Through the deployment of SmartDrops and SmartTrax more efficient routes and the ability to handle dynamic Strictly Confidential – do not distribute without prior permission from Vertrax Management 9 of 14 Value Proposition: Driving your Bottom Line routing during the day for both product delivery and service calls, these “red alert” situations can be handled pro-actively or substantially eliminated. Additionally, SmartDrops and SmartTrax can be networked to all members of a client’s Customer Service team thereby enabling them to more precisely predict arrival times for customers waiting for delivery or service. Based on industry experience, Vertrax management believes that each one of these benefits alone can help our customers realize the 3% volume growth indicated in the ROI analysis. On a conservative basis, it is expected that customers will realize the following customer gains: Smart Marketing Will-Call Management Improved Service Quality Total Incremental growth of 1% per year Incremental growth of 1% per year Reduction in customer attrition by 1% per year 3% per year volume increase This additional volume translates to approximately $35 per truck per day gross profit (assuming 100 gallons day (or 4 gallons per drop) extra at gross profit of $0.35 per gallon). 5.2 Reduced Delivery Costs due to Delivering to the Account Base with a Reduced Fleet Each truck that is removed from a given fleet represents an annual savings of approximately $60K (debt service plus operational costs). These reductions of assets employed are the result of improved efficiency and productivity. The same logic that applies to the delivery side can be applied to the service side as well. Better efficiencies allow for reduced assets employed. This leads to a better leverage of assets by having less vehicles on the road or the reallocation of assets to other revenue producing efforts. Mar 2006 Strictly Confidential – do not distribute without prior permission from Vertrax Management 10 of 14 Value Proposition: Driving your Bottom Line 6. Incremental Value Driven by Other Benefits From an overall operational perspective, additional ROI can be realized by: Mar 2006 Reduced customer churn. As previously mentioned, SmartDrops can have a significant impact on overall customer satisfaction and employee morale. Attrition is a major issue at all retail petroleum companies and some can experience an amazing 30% customer “churn” on an annual basis. Much of this churn can be attributed to missed/wrong deliveries, run-outs, inability to grow based on stretched capacity, inability to respond in a timely fashion, etc. Additionally, happy employees lead to happy customers and no one has more customer contact than a fuel driver. If he is content with the organization of his workload, then that will translate into improved customer relationships. Reduced overtime expense. Ability to grow business. SmartDrops can also be used as a critical mapping tool for more effective management and analysis of Merger and Acquisition initiatives. Many companies purchase competitors only to find out that the dispersion of customers and/or branches does not fit into their existing infrastructure. This reduces or eliminates any economies of scales that were anticipated. Ensuring that marketing dollars are not wasted. Often, companies spend enormous amounts of money to attract new business only to find that the operations side of the business cannot handle it. Branch consolidation through a centralized business model. The final piece of the current operating model dictates that a multi-branch company must use a dispatcher in each location. SmartDrops allows for centralized dispatch. This results in significant economies of scale and reduced delivery expense. Reduction in “theft of time” by employees. Reduced shrinkage through more effective parts and fuel management. Reduced aggregate insurance costs due to less vehicles, less miles driven, and more effective fleet control and accountability. Strictly Confidential – do not distribute without prior permission from Vertrax Management 11 of 14 Value Proposition: Driving your Bottom Line 7. Case Study 7.1 Summary SMARTDROPS: VALUE PROPOSITION MODEL 1 CHANGES IN METRICS YEAR-OVER-YEAR PROPANE (10 Trucks) Comparing: OCT 04 -> JAN 05 To: # of Accounts Delivery Management Metrics Degree Days Miles Driven Driver Hours # of Drops # of Gallons Delivered Gallons Delivered / Mile Gallons Delivered / Hour Delivery Management Ratios Miles per Drop $ Delivery Cost / Mile $ Delivery Cost / Gallon $ Delivery Cost / Drop 383 (431) (3,130) (592) (1,307) (216,582) 7.77% -11.59% -9.17% -12.99% -9.90% -10.22% (0.72) 15 (0.56) 0.02 (0.50) (0.23) (0.003) -1.15% 3.19% -0.35% 0.82% -4.47% -5.24% -4.14% Per Truck / Annual $ 16,676 45,195 4,519 Trucks in Period: Profit from Gallons Delivered $ 23,358 Trucks in Period $ 40,034 68,553 6,855 Profits from Reduced Delivery Costs INCREMENTAL BOTTOM LINE PROFITS Mar 2006 Drop Size OCT 05 -> JAN 06 Trucks in Period $ All 10 Fuel Oil Trucks / Annual $ All 10 Propane Trucks / Annual $ Per Truck / Annual $ Strictly Confidential – do not distribute without prior permission from Vertrax Management 12 of 14 Value Proposition: Driving your Bottom Line 7.2 Reduction in Delivery Costs due to Reduced Miles and Reduced Driving Time 1 REDUCED DELIVERY COSTS Company: Branch: Comparing: To: TAKING THE ACTUAL REPORTED NUMBERS AND FOCUSING ON: 1) ACTUAL MILES DRIVEN (should reduce) 2) ACTUAL HOURS DRIVEN (should reduce) Key Metrics Reported Total Miles Driven # of Total Hours Driven by ALL Drivers Total # of Gallons Delivered # of Drops Average Drop Size # of Accounts Gallons Delivered / Lost to Change in Accounts Key Metrics Computed Gallons Delivered per Mile Driven Gallons Delivered per Hour Driven Delivery Costs per Mile Driven Delivery Costs per Hour Driven Delivery Costs per Drop Delivery Costs per Gallon Delivered Reduced Delivery Costs A PROPANE FLEET A Single Branch Oct 04 -> Jan 05 Oct 05 -> Jan 06 Actual As Reported Oct 04 -> Jan 05 34,134 4,557 2,119,964 13,196 161 4,930 n/a Oct 05 -> Jan 06 31,004 3,965 1,903,382 11,889 160 5,313 147,869 Oct 04 -> Jan 05 62.11 465 $ 4.32 $ 32.39 $ 11.19 $ 0.070 Oct 05 -> Jan 06 61.39 480 $ 4.49 $ 35.13 $ 11.72 $ 0.073 Delta (3,130) (592) (216,582) (1,307) (1) 383 n/a 9.17% Less 12.99% Less 10.22% Less 9.90% Less 0.35% Less 7.77% More 7.77% More Actual As Reported Equalize for Fuel and Compensation Delta $ $ $ $ (0.72) 15 0.17 2.74 0.53 0.004 1.15% Less 3.19% More 3.89% More 8.45% More 4.74% More 5.10% More $ $ $ $ Actual As Reported Oct 04 -> Jan 05 Oct 05 -> Jan 06 Driver Costs $ 98,194 $ 86,802 $ Truck Costs $ 49,410 $ 52,480 $ Total Delivery Costs $ 147,603 $ 139,282 $ $ $ $ $ Delta Comparing to Oct 04 -> Jan 05 (0.72) 1.15% Less 15 3.19% More (0.23) 5.24% Less (0.35) 1.08% Less (0.50) 4.47% Less (0.003) 4.14% Less Equalize for Fuel and Compensation Delta (11,392) 3,070 (8,322) Oct 05 -> Jan 06 61.39 480 4.10 32.04 10.69 0.067 Oct 05 -> Jan 06 11.60% Less $ 82,163 $ 6.21% More $ 44,879 $ 5.64% Less $ 127,042 $ Delta Comparing to Oct 04 -> Jan 05 (16,031) 16.33% Less (4,530) 9.17% Less (20,561) 13.93% Less FURTHER EQUALIZATION to Oct 05 -> Jan 06 of Delivery Costs is needed to reflect normal Decrease or Increase in Business (i.e Volume) EQUALIZATION #4 for Oct 05 -> Jan 06: Change in # Drops due to Volume Change Change in Gallons Delivered Variable Delivery Cost per Gallon Delivered $ Variable Delivery Costs associated with Change in Volume $ Change in Delivery Costs attributable to SmartDrops from [October 2004 - January 2005] To [October 2005 - January 2006] $ (68,713) 0.057 3,885 (16,676) i.e 11.30% Reduction in Delivery Cost INCREMENTAL BOTTOM LINE PROFIT FROM REDUCED DELIVERY COSTS Mar 2006 A Single Truck Trucks used in Comparing [October 2004 - January 2005] To [October 2005 - January 2006] $ 16,676 $ 1,906 All 10 Trucks Annualized over a Calendar Year based on Truck Utilization $ 45,195 $ 4,519 Strictly Confidential – do not distribute without prior permission from Vertrax Management 13 of 14 Value Proposition: Driving your Bottom Line 7.3 Increased Gross Margin from Increased Gallons delivered to the same account base 2 DELIVERING MORE GALLONS VOLUME MAY INCREASE YEAR-OVER-YEAR DUE TO NORMAL CIRCUMSTANCES SUCH AS COLDER WEATHER & INCREASE IN # OF ACCOUNTS. Company: Branch: Comparing: To: A PROPANE FLEET A Single Branch November 2004 November 2005 HOWEVER, THERE ARE CASES WHERE DELIVERY EFFICIENCIES CREATED BY SMARTDROPS CREATES THE TIME & OPPORTUNITY TO DELIVER INCREMENTAL GALLONS THAT WOULD NOT HAVE BEEN DELIVERED PRIOR TO SMARTDROPS (UNLESS ADDITIONAL TRUCKS ARE DEPLOYED OR LONGER HOURS ARE SPENT DRIVING). IN THIS CASE, SMARTDROPS ALLOWS THE FLEET TO MOVE TOWARDS 100% DELIVERY CAPACITY WITHIN THE ACCOUNT BASE, WHEREAS PRIOR TO SMARTDROPS THE FLEET, PERHAPS, WAS NOT DELIVERING TO THE TOTAL CAPACITY (DEMAND) IN THE ACCOUNT BASE. Actual As Reported Key Metrics Reported # of Degree Days Total # of Gallons Delivered Gross Profit # of Drops Average Drop Size (gallons) # of Accounts Gallons per Account Drops per Account Gallons Delivered / Lost to Change in Accounts November 2004 689 360,846 121,028 2,199 164.10 4,930 73 0.45 n/a November 2005 Delta 569 (120) 17.42% Less 396,722 35,876 9.94% More 136,472 $ 15,445 12.76% More 2,538 339 15.42% More 156.31 (7.78) 4.74% Less 5,313 383 7.77% More 75 1 2.02% More 0.48 0.03 7.10% More 30,820 7.77% of Gallons Delivered in November 2005 IF % GALLONS DELIVERED ARE CHANGED MORE THAN % OF DEGREE DAYS CHANGE, AND AFTER ADJUSTING FOR NEW ACCOUNTS, THE REMAINING INCREMENTAL GALLONS DELIVERED ARE DUE TO SMARTDROPS CREATING THE TIME FOR INCREMENTAL DROPS. Is the Change in Gallons Delivered GREATER THAN the Change in Degree Days on a PERCENTAGE BASIS? YES Change in # Gallons Delivered LESS # Gallons Delivered due to Change in Degree Days LESS Gallons Delivered to New Accounts EQUALS Incremental Gallons delivered due to SmartDrops in November 2005 Incremental Gross Profit due to SmartDrops in November 2005 $ 35,876 (62,847) 30,820 67,903 23,358 19.30% More Product Margin INCREMENTAL BOTTOM LINE PROFIT FROM SMARTDROPS CREATED VOLUME Trucks used in Comparing [November 2004 - ] To [November 2005 - ] $ Mar 2006 A Single Truck 23,358 Strictly Confidential – do not distribute without prior permission from Vertrax Management $ 2,595 14 of 14