BRETT BOSCHMA
PO Box 18079, Irvine, CA 92623
949-701-2924
brettboschma@yahoo.com
Professional Summary
 13.5 years of experience in software design, development and administration (see Experience section for details):
o Wells Fargo Dealer Services (2012-2014) = 2 years
o BP/ARCO (2006-2008, 2012) = 2.5 years
o Southern California Edison (1997-1999, 2009-2012) = 5 years
o Assurant (2005-2006, 2008-2009) = 2 years
o One, Inc. (2000-2002) = 1 year
o New Energy (1999-2000) = 1 year
 3.5 years of web development experience:
o 0.5 years of experience developing contract management Web application (ARCO, 2012)
o 2 years of experience owning and operating a Web site design business (Lexital, 2002-2004)
o 1 year of experience developing electric utility Web application (NewEnergy, 1999-2000)
 15+ years experience in business systems analysis (see Experience section for details)
 2 years of Production Support in an ITIL Service Management Foundation certified capacity.
 Significant team leadership experience, especially tracking tasks, tracking issues, and managing scope.
 Extensive experience gathering requirements and defining scope for software projects.
 Significant technical documentation experience and excellent writer (majored in English at UC Irvine).
 Direct management experience of around 10 Business Analysts (while employed at Assurant in 2005-2006).
 Significant data center experience, especially in planning for migrations of systems to a new data center.
Experience
10/2012 – Current
Wells Fargo Dealer Services, Irvine, CA
Database Analyst
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Honored as a member of the Wells Fargo Consumer Credit Solutions President’s Club
Team Lead for requirements and testing of an automotive finance Data Warehouse system
Experience with the entire automotive finance life cycle from originations to recovery of collateral
Experience with dealer oriented financing (i.e., where the customer’s loan is originated on-site at the dealer)
Experience with financing automobiles for both personal and commercial use
Strong working relationships with Data Warehouse users of automotive finance information
4/2012 – 9/2012
(Contract)
BP/ARCO, La Palma, CA
Web Application & Database Developer
 Designed and developed all SQL Server database objects to support a Contract Management System:
o Tables (with relationship constraints and indexes)
o Views
o Stored Procedures
o Database backup scripts
o Imports of historical contract data and reference data
 Developed Contract Management System Web application based on user requirements:
o User Interface developed in HTML, CSS, JavaScript (jQuery), and C#
o Contracts generated as PDF files using iText open source library for .NET
 Led working sessions with user focus group to enhance Web application based on feedback.
 Implemented Web application in the Amazon Web Services Cloud (as an EC2 instance).
Southern California Edison, Rosemead, CA
IT Specialist / Engineer 3 (Project Coordinator)
9/2009 – 4/2012
(Contract)
 Coordinating project tasks for multiple database platforms: Microsoft SQL Server, Oracle, DB2, Sybase.
 Coordination of tasks required to build and deploy entire SQL Server test and production database environments,
including the build of the physical database server, the installation and implementation of the SQL Server database
with automated back-up via Tivoli Data Protection (TDP) and Tivoli Storage Manager (TSM), and the allocation
of SAN storage for the database server.
 Lead Project Coordinator from Infrastructure Team for a $60 million project to migrate to a new Data Center.
 Lead Project Coordinator from Infrastructure Team for a $4 million project to comply with USPS rules.
 Creating and maintaining project plans to manage infrastructure build project activities.
 Coordinating project tasks related to multiple platforms: Microsoft Windows, UNIX, Linux, Mainframe.
 Working with internal clients and business users to determine project requirements.
 Reporting status of multiple projects to management and to internal clients and business users.
 Working with other departments within SCE, such as Network Operations, SD&M, TRM, Desktop Support, and
SCE Admin to coordinate work which is distributed across multiple teams.
 Working with vendors, SCE Supply Management, and SCE Vendor Management to purchase both materials (i.e.,
software licenses) and services (i.e., consulting services) and process invoices related to those services.
 Management of Technical Notifications (TNs) and Work Orders within SCE’s SAP system.
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6/2008 – 10/2009
(Contract)
Assurant, Tustin, CA
Data Warehouse QA Team Lead
 Sound data analysis experience used to resolve financial and loan related data quality issues in the proprietary
SQL Server Data Warehouse system.
 Employed “Ralph Kimball style” methods on a large-scale Microsoft SQL Server Data Warehouse / Business
Intelligence system for loan and insurance policy reporting.
 Experience using Microsoft SQL Server SSIS, SSAS, and SSRS.
 Led the QA effort to test customer reports generated through SQL Server Reporting Services to ensure the
accuracy of the reports, especially total dollar amounts as reported across varying dimensions.
 Worked directly with business users to allow them to create their own Microsoft Excel Pivot table views of the
data stored in both the SQL Server relational database and the SQL Server OLAP cube.
 Led the QA effort to validate the ETL work of loading data into the Data Warehouse from multiple sources.
 QA project management duties, such as tracking project tasks, effort, and issues related to testing.
BP/ARCO, La Palma, CA
Database and Application Support Analyst
6/2006 – 6/2008
(Contract)
 Provided on-call Production Support 24/7 in an ITIL Service Management Foundation certified capacity.
 Sound data analysis to resolve financial and oil sales transaction related data quality issues in the proprietary SQL
Server Data Warehouse system.
 Managed the implementation of multiple concurrent mini-projects to enhance three BP proprietary systems:
o A volumetric planning Data Warehouse / BI system (for inventory forecasting)
o An SAP accounting system interface for the extraction, transformation, and loading (ETL) of sales
and purchase transactions (from oil trades) into a proprietary Data Warehouse system.
o A reconciliation system (to balance the accounting general ledger with other systems)
 Worked with users to define requirements for enhancements to Business Objects universes that existed to support
volumetric planning and trade control reporting.
 Designed and created various custom reports for business users using Business Objects Enterprise XI InfoView
portal.
 Project management work consisted of estimating effort, defining and revising project scope, tracking status of
tasks, communicating with stakeholders, and overseeing the final implementation into production environments.
 Recognized for helping BP’s Orange County location improve its working relationship with Kinder Morgan, the
pipeline company on whom BP depends for moving thousands of barrels of oil across the Western United States.
 Obtained ITIL Service Management Foundation certification and assisted BP management in transitioning their
Service Operations unit into a new ITIL compliant Service Management unit.
 Dramatically improved the quality of BP’s volumetric planning application; reducing major errors from around
two per week (in October 2006) to a more acceptable rate of about one major error every two months (by June
2008).
 Organized and documented procedures for how BP’s central Service Desk should respond to common incidents
and service requests related to BP West Coast applications.
 Organized and implemented the BP Business Coordination SharePoint site, which included online data entry
functionality via SharePoint lists.
 Used Microsoft Excel Visual Basic for Applications to automate several manual data retrieval and data validation
activities on behalf of various business managers and stakeholders.
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Assurant (named Safeco FIS at my time of hire), Santa Ana, CA
Technical Services Manager (Manager of the Business Analysts Team)
6/2005 – 6/2006
 Managed the SQL Server database analysis and requirements work performed by 10 Business Analysts.
 Manager of 10 Business Analysts on multiple concurrent projects. This role consisted of high-level management
of all BA tasks on all projects, including motivating staff to succeed under challenging circumstances (e.g.,
meeting aggressive deadlines).
 Defined scope and requirements for a project to integrate Assurant’s insurance policy system with a West Coast
client’s custom loan servicing system. Facilitated meetings with the client. Established change control process for
this project to control scope.
 Established BA Team's time tracking system to track hours by task type, with the goal that this information would
allow better estimation of effort on future projects.
8/2004 – 6/2005
(Contract)
Ameriquest, Orange, CA
Senior Business Analyst
 Acted as Business Analyst Team Lead for the effort to define the scope and requirements for a major loan
servicing system. This role included project management duties, especially tracking tasks assigned to each
Business Analyst.
 Employed Function Point Analysis to estimate effort needed for major loan servicing system.
 Served as Interim Assistant Program Manager for a program to deliver a new custom loan origination system. This
role focused on managing the costs of labor and oversight of hiring new staff.
 Specifically, the staffing duties of the Interim Assistant Program Manager included recruiting, interviewing, and
hiring new project staff for a project that employed over 200 resources. I defined and implemented the interview
and assessment process for Project Managers, Developers, Business Analysts, QA Analysts, and Administrative
Assistants.
 Introduced the audio recording of requirements gathering meetings as a method to lessen the risk that requirements
might be misunderstood.
Lexital, Irvine, CA
9/2002 – 8/2004
Web Developer / Web Designer / Owner
 Designed and implemented several Web sites for small businesses and non-profit organizations.
 Managed every aspect of multiple Web site design projects, including setting scope, defining requirements,
designing and prototyping Web sites, development, testing, and implementation.
 Developed Web sites and database Web applications using HTML, CSS, PHP, and MySQL
1/2002 – 9/2002
FieldCentrix, Irvine, CA
Technical Analyst
 Saved critical project that had slipped behind schedule by documenting the requirements and high-level design to
allow the developer to move past uncertainties about what was needed.
 Defined scope and requirements for another project, which would turnout to be the smoothest and least
problematic implementation all year, thanks to the quality of the requirements.
 Employed Function Point Analysis to demonstrate the value of FieldCentrix's assets of proprietary FX software
products; $1,000 per function point was used as the generally accepted value of software.
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4/2000 – 1/2002
One Inc., Santa Monica, CA
Senior Business Analyst
 Facilitated parts of Joint Application Development (JAD) sessions for Hilton Hotels’ room revenue forecasting
Data Warehouse / Business Intelligence system project (Microsoft SQL Server based)
 Wrote the most critical section (the requirements section) of a proposal that won a two-million dollar contract to
build a room revenue management DW / BI system for Hilton Hotels. This was the largest contract ever won by
the One, Inc. Santa Monica location. A manager from Hilton Hotels advised me that the main reason they selected
One, Inc. as a vendor was due to my superb analysis of their requirements in the proposal.
 Significant SQL Server data analysis experience (especially QA and data quality issues resolution).
 Became a Certified Function Point Specialist and immediately provided my very first function point count driven
estimate for the benefit of Hilton Hotels on their project to implement a room revenue forecasting Data Warehouse
/ Business Intelligence system.
 Mentored three other Business Analysts on various projects.
 Saved a struggling project to develop a staffing firm’s online job posting site by joining the project team mid-way
through the life cycle and documenting requirements for the developers to get them past the point of being stuck
on what should be coded.
 Named the nationwide employee of the month after my efforts were major factors in closing the deal to win the
Hilton Hotels contract.
NewEnergy, Los Angeles, CA
Programmer/Analyst
5/1999 – 4/2000
 SQL Server database administrator for NewEnergy’s electric usage billing system.
 Designed and developed all database objects including tables, views, and stored procedures.
 Designed and developed data loading procedures using Microsoft Data Transformation Services to load data from
multiple electric utility sources into a target SQL Server database.
 Coded and implemented a defect-free interface to a Wells Fargo banking system (to post NewEnergy's accounts
payable details to the company's checking account at Wells Fargo Bank) in Visual Basic.
 Coded and implemented a defect-free payment processing system in Visual Basic and SQL Server under an
extremely tight deadline of one month. It is worth mentioning that I had never used Visual Basic or SQL Server
before in my life. I am a fast learner.
 Provided 24/7 support and emergency fixes for an error-prone and unstable customer billing system (which
another team developed). In this role, I always did whatever it took to get critical customer bills out the door, even
when the system failed.
5/1997 – 5/1999
Southern California Edison, Covina, CA
Systems Analyst
 QA database analysis and resolution of data quality issues related to customer service and billing data.
 Appointed as the lead Systems Analyst for some of SCE's most important customer service functions, especially
the system function that establishes electric service for customers and sets-up their billing accounts.
 Rated as the top student (in a class of approximately 12 students) in Edison's Information Technology training
program for COBOL, DB2, and SQL. I was selected by my peers in class to act as the Project Lead to organize
and assemble our final class project to develop a small payroll system.
 Appointed to lead usability testing of Edison's customer service system.
 Performed approximately six months of integration and system testing (including both test planning and test
execution).
 Awarded bonuses for three separate implementations of the iteratively-released customer service system; each
bonus was to recognize me for going above and beyond the call of duty to ensure project success.
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Automated Data Processing, Diamond Bar, CA
Technical Support Specialist
8/1995 – 5/1997
 Provided technical support to a team of around twelve account representatives who were providing unemployment
insurance management services to ADP clients. This support role included mentoring the representatives on how
to best perform their work, and also in distributing work to them and ensuring the work was done by the due dates.
 Recognized for improving the quality of the company’s letter generation system for responding to unemployment
claim inquiries in the state of California. I classified unemployment cases by the reasons the claimant’s
employment had ended to arrive at a series of separation patterns. I then incorporated the decisions from
California Administrative Law Judges into ADP’s series of letter templates, and matched the edited templates to
the separation patterns I had defined. Following these changes, letter writing work by account representatives was
essentially cut in half, compared to how long it took to write letters before my improvements.
 Recognized by Accountants Overload (an ADP client) in the form of a letter of praise to my manager for
providing exceptional support to that client.
 Devised a system of distributing work among employees that more appropriately routed tasks to the people who
had the skills that most closely matched those tasks. For example, low-level data entry was assigned to the lowest
skilled workers in the team, while difficult client calls (e.g., to deliver bad news) were assigned to skilled
communicators. Before my system of work distribution was adapted, every person had received the same type of
work, regardless of that person’s skills, strengths, or weaknesses. Productivity completely turned-around within a
month. My team went from previously finishing tasks on the due date to finishing tasks up to three days before
they were actually due.
Technical Skills
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Adobe Acrobat (PDF)
Adobe Dreamweaver
Adobe Photoshop
Amazon Web Services (including hosting database and Web applications in the Cloud)
Business Intelligence
Data Center Migration (migration of applications from an existing data center to a new data center)
Data Warehouse
ETL
HTML/CSS/JavaScript
ITIL Service Management Foundation (certified)
Java
Microsoft .NET (C#, Razor syntax)
Microsoft Office (including SharePoint Services administration and Visual Basic for Applications)
Microsoft Project
Microsoft SQL Server (Integration Services, Analysis Services, Reporting Services)
Microsoft Visio
Oracle (Toad)
Relational Database Design (including use of metadata)
SQL
Technical Architecture (including detailed design and builds of infrastructure)
Technical Writing
UNIX
XML
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Education
University of California Irvine, Irvine, CA
B.A., English
1991–1994
University of California Irvine Extension, Irvine, CA
Certificate, Advanced Software Technologies
1998–1999
Certification
Office of Government Commerce, United Kingdom
ITIL Foundation Certificate in IT Service Management
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2006