Laboratory Corporation of
America
Proposal to ClinicNET Members
January 28, 2011
Prepared by:
Jennifer Lawler, Regional Manager of Business Development
Julie Copple, Associate Regional Manager of Business
Development
About LabCorp
LabCorp provides leading-edge medical laboratory tests
and services through a national network of primary clinical
laboratories and specialized Centers of Excellence.
Recognized for our innovation, quality, and customer convenience, LabCorp delivers timely, accurate
results for improved patient care.
With scientific expertise in esoteric testing, genomics, and clinical and anatomic pathology, LabCorp
performs more than one million tests on approximately 400,000 samples each day. LabCorp is a pioneer in
applying advances in medicine and science to laboratory testing, with more than 35 years of experience in
serving physicians and their patients. LabCorp operates a sophisticated laboratory network, with
corporate headquarters in Burlington, NC, and more than 28,000 employees nationwide. Our 220,000
clients include physician offices, hospitals, managed care organizations, and biotechnology and
pharmaceutical companies.
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Monogram Biosciences, located in San Francisco, California, specializes in HIV resistance
testing and personalized medicine.
Litholink Corporation, in Chicago, Ill, is a premier testing laboratory focused on kidney
stone prevention and the management of chronic kidney disease.
Esoterix, Inc, and its Colorado Coagulation, Endocrine Sciences, and Cytometry Associates
laboratories offer specialized disciplines of esoteric testing expertise.
ViroMed Laboratories, Inc, (ViroMed), based in Minneapolis, Minn, offers molecular
microbial testing using real-time PCR platforms and provides significant additional capacity
to support advanced testing.
Dynacare Laboratories, with locations in Washington, Tennessee, Wisconsin, and Canada,
is part of LabCorp’s national network of industry-leading clinical laboratories.
The National Genetics Institute (NGI) in Los Angeles, Calif, develops novel, highly sensitive
PCR methods for testing for HIV, hepatitis, and other infectious agents. NGI is FDAapproved to screen plasma for infectious diseases.
DIANON Systems, Inc, (DIANON), in Stratford, Conn, is a leader in providing full-service,
outpatient anatomic pathology and clinical pathology services. DIANON’s pathologists
specialize in specific organ systems and clinical disciplines of uropathology,
dermatopathology, and gastrointestinal pathology.
US LABS, based in Irvine, Calif, is a leading anatomic pathology and hematopathology
laboratory providing a broad menu of esoteric oncology tests with expertise in advanced
assays across multiple
methodologies.
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Putting our Best to the Test
Local Laboratory Testing Facility
All testing within the state of Colorado is directed to our primary testing facility in
Englewood, Colorado. This state of the art lab facility performs 17,000 test daily and 95% of
ordered tests are performed locally. Testing that is not performed in Englewood is sent to various
“Centers of Excellence” throughout the US. See page 2 for a complete list of Centers of
Excellence.
Courier Services
LabCorp has an extensive courier network of designated individuals who are specially
trained to handle lab specimens with the utmost care. Courier services are available in all
locations in the state. In rural Colorado, LabCorp may contract with well respected medical
courier services to provide transportation of lab specimens to the Englewood facility.
Supplies
LabCorp supplies all items necessary for performing phlebotomy and processing a
specimen to send to LabCorp. There is no charge for lab supplies. Supply orders can be faxed or
emailed to the warehouse in Englewood. Turn-around time on supplies varies depending on the
proximity to the Englewood facility.
Account Management
LabCorp employs account managers who cover the entire state of Colorado. Upon making
the decision to utilize LabCorp for your lab services, an account representative will visit your clinic
and conduct an on-site audit. The representative will discuss connectivity, billing, lab ordering,
courier services, as well as any special needs your clinic may have. LabCorp also has a toll free
Information Technology hotline for IT needs and issues that may arise. The account manager will
be the first point of contact for concerns or questions about your account. For customer service
questions, LabCorp also has a 24/7 customer service number available to all customers.
Connectivity Solutions
LabCorp’s connectivity options provide flexibility and range from easy-to-use, Web-based
applications to sophisticated integrations. LabCorp has the flexibility to mix and match
connectivity solutions to provide efficient and effective communications between LabCorp and
the client’s office.
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Putting our Best to the Test
Web-based Solutions
Beacon is a secure, Web-based solution for test ordering and result retrieval. With
numerous management and tracking features, Beacon is designed to work seamlessly with
existing office workflow. The test ordering capability allows orders to be entered electronically in
the provider’s office, saving resources and streamlining the order entry process. Electronic result
reports are easy to read and accessible from anywhere a high-speed Internet connection and
standard Web browser are available. Beacon integrates with many practice management systems
(PMS) for easy retrieval of patient demographics, eliminating the need for reentry of information.
See the attached list of EDI vendors who work closely with LabCorp.
Billing and Insurance
LabCorp has negotiated contracts with many insurance companies in Colorado. We have
agreements with UHC, Anthem of Colorado, CIGNA, Great West, Humana, Medicare, Colorado
Medicaid and many other insurance plans. See below for a complete listing.
LabCorp will also bill clients directly for the testing we perform in our laboratory. Invoices
are generated every 30 days and payment is expected upon receipt. CCHN has negotiated
extremely competitive pricing with LabCorp to benefit their members and ultimately the patient.
See below for a list of prices on the top 100 tests ordered by CCHN clinics.
Quality
At LabCorp, quality is always our primary goal. Quality control programs developed by
LabCorp meet or surpass requirements set by the federal government and other licensing agencies.
Using a variety of internal quality control program and more than 20 external programs, results from
every laboratory department are closely monitored. In addition, LabCorp is inspected regularly by
state, federal, and private accrediting groups.
LabCorp has national systems and procedures in place to emphasize and monitor quality assurance.
A National Task Force on Quality working with Laboratory National Standards and QA group reviews
and audits laboratory adherence to standardization and quality guidelines. In addition to on-site
evaluations at all regional LabCorp facilities, CAP and state surveys are monitored along with
LabCorp's own blind proficiency results.
LabCorp and CCHN
LabCorp and CCHN have been strategic partners since 2004, renewing a 3 year agreement
most recently in 2009. CCHN and LabCorp hold quarterly conference calls to discuss topics of
interest to the membership, including continuing education topics for providers and office staff.
LabCorp is committed to providing exceptional service to all clients, including those associated
with the CCHN GPO, and assigns account managers to all CCHN affiliated accounts.
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Putting our Best to the Test