ANNEXE
Provisional Consultation Programme for 2004 Onwards
Provisional Consultation Schedule
The provisional consultation activity has been listed by statutory activity, each of the Council’s corporate priorities (as identified in the People & Performance
Corporate Plan), and ‘other’. The most important of the planned consultation activities are those that are classified as statutory and those that support the Council’s
Key Priorities. The remainder (under ‘other’) may need to be prioritised, depending on external factors and capacity.
Statutory Consultation
Consultation Project
Name
Likely
Consultation
Method
Identified
By
To ascertain residents’ views on their perceived
‘fear’ of crime.
Quantitative –
Citizen’s Panel
Sara Blake
- Policy
April (finish
date)
To seek views to feed into the development of a
Statement of Licensing Policy (stage 2).
Quantitative – via
schools
Quantitative and
qualitative
Environmental Health
Enforcement
Concordat
March
To draw up clear standards setting out the level
of service and performance the public and
business people can expect to receive – BV 166.
To inform the development of this policy.
Best Value
Performance
Summary
March
To seek the opinion of layout and clarity of the
BVPS and the service received from the Council
Tax department.
Perception of crime
Licensing Act
Food Framework
Agreement ‘The
Standard’ Chapter 2,
paragraph 10
Month
January to
February
April
Objective / Area Covered
To work with local businesses to help them
comply with the law.
Committee
Results will
be fed into for
Decisionmaking
Environment
Likely Level of
SIU Involvement
Rachel
Kay –
Env’al
Health
Environment /
Licensing
Minimal – advice
and QA only
To be scoped out
David
Rowley –
Env’al
Health
Environment
Minimal – advice
and QA only
Survey at the back
of the
BVPS/Council Tax
information booklet
(sent to all
households)
To be scoped out
SIU /
Revenues
Strategy &
Resources /
Financial
Policy Panel
Conducting the
survey
David
Rowley –
Env’al
Health
N/A
Minimal – advice
and QA only
Conducting the
survey
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ANNEXE
Provisional Consultation Programme for 2004 Onwards
Consultation Project
Name
Month
Objective / Area Covered
Likely
Consultation
Method
Identified
By
Committee
Results will
be fed into for
Decisionmaking
Social
Likely Level of
SIU Involvement
Minimal – advice
and QA only
Housing Needs
April to
September
To identify the levels of housing need in the
Borough.
Qualitative (doorto-door approach
has been used
previously –
externally
contracted
research)
Graham
Waters Housing
Building Control
pricing structure
Summer TBC
To consult on likely changes to the charging
structure (options available for pricing not
announced yet).
To be scoped out
Environment
Minimal – advice
and QA only
Statement of
Community
Involvement
Summer –
TBC
(legislation
not yet
published)
To set out the standards that the Council intends
to achieve in relation to involving the community
in the preparation, alteration and continuing
review of all local development documents and
in significant development control decisions, and
also how the local planning authority intends to
achieve these standards. This document will be
inspected.
To be scoped out
Ray
Woolston
–
Regulatory
Services
Peter
Edwards /
Nick Ide Planning
Planning
Conducting the
consultation, with
assistance from
Planning
Crime Audit (2005 to
2008)
November
to
December
To conduct the first stage of the crime audit
consultation.
Quantitative and
qualitative
Sara Blake
- Policy
Environment
Conducting the
consultation
Community Safety
Strategy (2005 to
2008)
December
(to March
2005)
To inform the Community Safety Strategy.
Quantitative and
qualitative
Sara Blake
- Policy
Environment
Conducting the
consultation
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ANNEXE
Provisional Consultation Programme for 2004 Onwards
Consultation Project
Name
Month
Environmental Health
– assessment of DTI
Performance
Framework Section C:
Assessment of
community
expectations and
feedback
Not known TBA
Environmental Health
– BV 166
Not known TBA
Objective / Area Covered
Likely
Consultation
Method
Identified
By
To assess the needs and expectations of
customers and local businesses and to assess
the awareness of Environmental Health.
Quantitative
(incorporate some
questions into the
2004 Residents
Survey?)
David
Rowley –
Env’al
Health
To find out whether the Council has a range of
mechanisms in place to consult stakeholders
affected by their service regarding satisfaction
levels, and whether the consultation responses
are considered and acted upon.
To be scoped out
David
Rowley –
Env’al
Health
Committee
Results will
be fed into for
Decisionmaking
Environment
Likely Level of
SIU Involvement
Environment
Not known
Not known
Page 3 of 13
ANNEXE
Provisional Consultation Programme for 2004 Onwards
Consultation Supporting the Council’s Corporate Priorities
Please note that consultation project names appearing in italics indicate statutory consultation that was detailed in the ‘Statutory Consultation’ section.
Consultation Project
Name
Month
Objective / Area Covered
Likely
Consultation
Method
Identified
By
Committee
Results will
be fed into for
Decisionmaking
Likely Level of
SIU Involvement
Quantitative (via
Citizen’s Panel)
Jon
Gransden
Streetcare
Environment
Conducting the
survey
1. To reduce anti-social behaviour and the fear of crime.
Perception of Crime
January to
See statutory section.
February
Crime Audit (2005 to
2008)
November
to
December
See statutory section.
Community Safety
Strategy (2005 to
2008)
December
(to March
2005)
See statutory section.
2. To improve the visual appearance of the local environment.
Streetcare
Easter
To measure the progress of this new initiative, to
see how much of a difference it is making in the
June
local community.
Incorporate as part of the annual Borough
Survey
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ANNEXE
Provisional Consultation Programme for 2004 Onwards
Consultation Project
Name
Month
Objective / Area Covered
3. To improve services for young people.
Sports Development
January to
To inform the development and agreement to a
Strategy
April
new Sports Development Strategy that meets
the needs of specific groups within the
community, including BMEs and young people.
Best Value Review of
Improving Services for
Young People (TBC)
2004/05
To conduct the consult element of the Best
Value Review process.
Likely
Consultation
Method
Identified
By
Committee
Results will
be fed into for
Decisionmaking
Likely Level of
SIU Involvement
Quantitative and
qualitative (budget
dependent)
Sam Beak
- Policy
Leisure
Conducting the
consultation
Quantitative and
qualitative
(dependent on
budget)
Directors
S&R / Leisure
Conducting the
consultation
Quantitative and
qualitative
(dependent on
budget)
Directors
S&R / Leisure
Conducting the
consultation
Quantitative (via
Citizen’s Panel)
Ian Dyer –
Op’al
Services
Environment
Conducting the
consultation
4. To secure additional key worker, social and affordable housing.
Housing Needs Survey April to Sept See statutory section.
5. To secure improved transport facilities for particular sections of the community.
No consultation planned at present.
6. To cut bureaucracy and improve cost-effectiveness.
Best Value Review of
2004/05
To conduct the consult element of the Best
Cutting Bureaucracy
Value Review process.
(TBC)
Other: Continued commitment to recycling.
Recycling and Waste
Not known To ascertain levels of satisfaction with the
Minimisation
Council’s enhanced kerbside collection service,
June
and to gain an understanding of what residents
are prepared to do to minimise waste in the
future.
Incorporate into annual Residents Survey
Page 5 of 13
ANNEXE
Provisional Consultation Programme for 2004 Onwards
Consultation Project
Name
Month
Objective / Area Covered
Other: Continued commitment to services for the vulnerable and the elderly.
Black & Minority Ethnic
January to
To establish the different needs of black and
Groups
February
ethnic minority groups. This will incorporate
2004
whether BMEs use the Council’s leisure
facilities, and if they don’t, to gain an
understanding to what the barriers are in using
these facilities (to inform the development of the
new sports development strategy).
Likely
Consultation
Method
Identified
By
Committee
Results will
be fed into for
Decisionmaking
Likely Level of
SIU Involvement
Quantitative and
qualitative (taking
along
questionnaires to
BME group
meetings)
Serena
Powis /
Katie Ruck
Leisure (TBC)
Conducting the
consultation (reliant
on Serena gaining
access to these
groups)
To be scoped out
Graham
Waters Venues
Leisure /
Strategy &
Resources
Conducting the
consultation
This is also related to improving services for
young people.
Social / day centres
Early 2004
To understand why people do and do not use
the Council’s centres, and to identify what the
community wants from them (to feed into the
Best Value Review of Venues Improvement
Plan).
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ANNEXE
Provisional Consultation Programme for 2004 Onwards
Other Consultation
Consultation Project
Name
Horton ‘B’ site
Month
Objective / Area Covered
Likely
Consultation
Method
Identified
By
Committee
Results will
be fed into for
Decisionmaking
Planning
Likely Level of
SIU Involvement
January to
February
To seek views on the draft planning brief for the
area of the former Horton Hospital site (now
Livingstone Park).
Qualitative
(exhibition, Q&A
session, written
responses
required) – likely to
be joint
consultation
Anthony
Evans Planning
January
(TBC)
To consult with users regarding the venue (likely
to be consulting with tenants / other agencies)
To be scoped out
Steve
Davies /
Graham
Waters
Leisure
Not known
Community Strategy
Early 2004
To follow on from the draft consultation on the
Community Strategy (March 2003) now that the
targets have been set.
To be scoped out
Policy
Strategy &
Resources /
Scrutiny
Not known
Decriminalised Parking
Early 2004
To inform the development of the decriminalised
parking process.
To be scoped out
(may be jointly
conducted with
Surrey CC, or
Surrey CC may
directly conduct)
Jon
Gransden
Streetcare
TBC
Not known
To measure levels of satisfaction (specific to
residents in this area), excluding the Hospital
Cluster site, as a basis for future comparison.
Quantitative
(postal survey
using addresses
from Electoral
Role) and
qualitative
(workshop)
Policy
Strategy &
Resources
Conducting
quantitative;
qualitative not
known
Ewell Court House
Ruxley Ward
February
Not known
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ANNEXE
Provisional Consultation Programme for 2004 Onwards
Consultation Project
Name
Best Value Review of
Sustainability
Month
Objective / Area Covered
Likely
Consultation
Method
Identified
By
February to
March
To feed into the consultation element of the Best
Value Review process.
Quantitative (via
Citizen’s Panel)
John
Vadgama
– Review
Team
Leader
Committee
Results will
be fed into for
Decisionmaking
Strategy &
Resources
Likely Level of
SIU Involvement
Conducting the
consultation
Hospital Clusters
Spring
To measure levels of satisfaction (specific to
residents in this area) as a basis for future
comparison.
Quantitative
(postal survey
using addresses
from Electoral
Role) and
qualitative
(workshop)
Policy
Strategy &
Resources
Conducting
quantitative;
qualitative not
known
Longmead Area
Spring
To measure the levels of satisfaction (specific to
residents in this area (to identify any
improvements to the previous consultation
conducted a few years ago.
Quantitative
(postal survey
using addresses
from Electoral
Role) and
qualitative
(workshop)
Policy
Strategy &
Resources
Conducting
quantitative;
qualitative not
known
Town Centre
Spring
To measure levels of satisfaction (specific to
residents in this area) as a basis for future
comparison.
Quantitative
(postal survey
using addresses
from Electoral
Role) and
qualitative
(workshop)
Policy
Strategy &
Resources
Conducting
quantitative;
qualitative not
known
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ANNEXE
Provisional Consultation Programme for 2004 Onwards
Consultation Project
Name
Month
Objective / Area Covered
Likely
Consultation
Method
Identified
By
St Ebbas
Spring
To seek views on the draft planning brief for this
area of the St Ebbas Hospital Cluster site.
Qualitative
(exhibition, Q&A
session, written
responses
required) – likely to
be joint
consultation
Anthony
Evans Planning
Parks’ Users
Spring
To measure levels of satisfaction with parks’
users.
Qualitative
(interviewing
people using the
parks, using a
structured survey
approach)
Council Website
Redevelopment
March /
April
To show local residents and businesses a
prototype of the redeveloped website to obtain
their views.
Bourne Hall
May
To consult with users and members of the public
on possible reconfiguring work.
Committee
Results will
be fed into for
Decisionmaking
Planning
Likely Level of
SIU Involvement
Anthony
Eperson Policy
Leisure
Not known
Inviting members
of the Citizen’s
Panel and
members of the
public in to view
and feedback
comments; holding
a series of open
evenings (TBC)
ITCS
N/A
Conducting the
consultation, with
IT
To be scoped out
– likely to be a
stand at Bourne
Hall and in the
Town Hall
Steve
Davies /
Graham
Waters
Leisure
Not known
Not known
Page 9 of 13
ANNEXE
Provisional Consultation Programme for 2004 Onwards
Consultation Project
Name
Month
2004 Borough Survey
June to July
Policy Planning
Car Parks
June to
August
September
June
Objective / Area Covered
To measure levels of satisfaction with the
Council’s services, identify key priorities for the
future and to ascertain residents’ views on
different areas / issues.
To ascertain residents’ views on important
issues and service improvements for the
following year.
To measure levels of satisfaction with the
Council’s car parks, and to identify any areas of
improvement.
Incorporate into annual Residents Survey
Likely
Consultation
Method
Identified
By
Committee
Results will
be fed into for
Decisionmaking
ALL
Likely Level of
SIU Involvement
Quantitative
(postal
questionnaire to
Citizen’s Panel)
SIU /
Directors
To be scoped out
Andrew
Eperson –
Policy
ALL
Conducting the
consultation
Quantitative
(postal
questionnaire to
Citizen’s Panel)
and qualitative
(budget permitting)
Jon
Gransden
Streetcare
Environment
Conducting the
consultation
Conducting the
consultation
Environmental Health
Charter Mark
Not known
(likely to be
ongoing)
To consult with customers, potential customers,
partners and staff to set and review standards.
To be scoped out
David
Rowley –
Env’al
Health
Environment
Not known
Environmental Health
Not known
– likely to
be ongoing
To assess user satisfaction levels with
stakeholders affected by the Environmental
Health service.
To be scoped out
David
Rowley –
Env’al
Health
Environment
Not known
Council Tax Collection
Ongoing
To measure levels of customer satisfaction with
the Council Tax service (Charter Mark
requirement).
Quantitative (letter
/ postcard with
questions sent to
people having
contact with the
service area)
Sheila
Coburn Revenues
N/A
None
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ANNEXE
Provisional Consultation Programme for 2004 Onwards
Consultation Project
Name
Month
Objective / Area Covered
Likely
Consultation
Method
Identified
By
Housing Grant
Applications
Ongoing
To measure levels of satisfaction with all housing
grant applications.
Quantitative (after
each grant process
has been
completed).
David
Rowley –
Env’al
Health
Out of Hours Noise
Service
(Environmental Health)
Ongoing
To measure levels of satisfaction with the out-ofhours noise service.
Quantitative (sent
to local residents
who have utilised
the service)
David
Rowley –
Env’al
Health
Committee
Results will
be fed into for
Decisionmaking
N/A
Likely Level of
SIU Involvement
N/A
Re-developing the
survey; analysis of
results twice a year
None
Please note that the list of consultation activity that is ‘ongoing’ is likely to be added to, as consultation information is shared with the Service Improvement Unit.
Page 11 of 13
ANNEXE
Provisional Consultation Programme for 2004 Onwards
2004 Consultation Using the Citizens Panel - FEEDBACK
New members of FEEDBACK are committed to completing up to five postal surveys per annum. Each planned activity is listed by the month in which the
questionnaire will be distributed.
Month
Consultation Project Name
Purpose
Request By
Perception of Crime Survey (statutory)
To ascertain residents’ views on their perceived ‘fear’ of crime
Sara Blake - Policy
1.
January (week 2)
2.
End Feb / beg
March
Best Value Review of Sustainability
To conduct the consultation element of the Best Value Review
process
BV Review Team
3.
June (week 1)
Borough Survey (annual)
To measure levels of satisfaction with the Council’s services,
identify key priorities for the future and to ascertain residents’
views on different service areas / issues
ALL
4.
TBC
Best Value Review of Improving Services
for Young People
To conduct the consultation element of the Best Value Review
programme
BV Review Team
5.
TBC
TBC
Notes:
 The Best Value Review for Cutting Bureaucracy has not been included in planned consultation using FEEDBACK, as this review is likely to be inwardly focused.

It is possible for an additional consultation activity to be ‘piggy-backed’ on the back of the surveys listed above.
Page 12 of 13
Provisional Consultation Programme for 2004 Onwards
ANNEXE
Provisional Consultation 2005+
2005 (early): Court Recreation Survey – Jon Gransden.
2005 (early): Crime Audit Strategy Consultation (last stage) – Sara Blake - STATUTORY.
2005 (June to July): Borough Survey – Service Improvement Unit.
2005: Environmental Health – Annual review of DTI Performance Framework Section C: Assessment of Community Expectations and Feedback – David Rowley STATUTORY.
2005 (April): Environmental Health – Food Framework Agreement ‘The Standard’ Ch 2 para 10 – David Rowley - STATUTORY.
2005/06: Consultation element of Best Value Reviews.
2006: Best Value Surveys: Benefits, Planning and General Survey – to measure customer satisfaction and to collect Best Value Performance Indicators. Statutory
requirement, conducted on a three-yearly basis.
2006: Building Control - To seek customer views of the service, establish the level of satisfaction and make changes where appropriate – Ray Woolston.
2006: Licensing Act: Three-yearly review and revision of Statement of Licensing Policy – David Rowley - STATUTORY.
2006: Environmental Health – Annual review of DTI Performance Framework Section C: Assessment of Community Expectations and Feedback – David Rowley STATUTORY.
2006 (April): Environmental Health – Food Framework Agreement ‘The Standard’ Ch 2 para 10 – David Rowley - STATUTORY.
2006/07: Consultation element of Best Value Reviews.
Page 13 of 13