__________________________________________ Position Description
Position Title:
Client Services Intern
Manager’s Position:
Associate Director of Client Services
Time Commitment:
Negotiable for college credit
Who Should Apply:
College juniors/seniors working on a degree in
public relations, communications or a related
degree. Fetching Communications is a virtual
agency; student(s) will work virtually.
Interested applicants should send 2-4 writing samples (press releases, published
articles, etc.) and resume to Dave Payne:
dave.payne@fetchingcommunications.com
Go Gators!
This position is accountable for producing the following result:
Supporting Fetching Communications’ Client Services department, its team members
and other Fetching Communications associates to complete client projects on time, in
adherence with Fetching’s company processes and policies.
Fetching Communications allows college interns to participate, with supervision and
coaching from Fetching Communications’ group of seasoned professionals, in hands-on
projects for our clients, and to contribute to the client services team’s deliverables.
Fetching Communications is a cloud-based public relations and marketing agency
exclusively serving the pet and veterinary industries. All staff work from their own home
offices, which must be set up with a smartphone, webcam, printer and copier in
accordance with Fetching’s home office requirements.
Please read about Fetching Communications at www.fetchingcommunications.com.
Note: Fetching Communications will provide the required documentation for the Client
Services Intern to receive school credit. This is not a paid position.
Scope of Work
This position is responsible for the following Tactical & Administrative Work:
This document is confidential and proprietary to Fetching Communications and cannot be used, disclosed or duplicated without prior written
consent of Fetching Communications®. No unauthorized copying, adaptation, distribution or display is permitted. Updated April 9, 2013.
1) Tactical
a) Develop targeted media lists for clients using Fetching’s Vocus process.
b) Create month-end grid reports for clients according to Fetching’s process, to
show actual and pending media placements resulting from pitches.
c) Conduct research for creation of various client content materials, i.e., press
releases, fact sheets, FAQs, social media posts, social media platform editorial
calendars, etc.
d) Write press materials under supervision, and review all edits and comments to
produce a final version.
e) Distribute client/agency press releases over all free press release distribution
sites and track online placements.
f) Research editorial calendar opportunities for various print and online publications
for particular clients.
g) Research award opportunities from industry and trade associations, publications
or any other pet/veterinarian or PR/marketing-related organizations.
h) Participate in promotion of Fetching through creation of company press releases,
newsletter columns, blog posts, and other activities as needed by the team.
i) Audit, edit and test company processes.
2) Administrative
a) Company Huddles: Attend as directed, once weekly.
b) Meetings with Manager: Attend meetings with manager weekly or as requested.
c) Team Meetings: Attend monthly team meetings as directed by manager.
d) Slates: Refer to weekly client slates in SmartSheet online project management
system to see assigned tasks and time allocations.
e) Time Entry: Enter time for client services work into the TimeFox online time
reporting system, per Fetching’s process – this time would not be billable against
a client’s account unless a manager approves.
f) Daily Prioritizers: Maintain professional daily prioritizers outlining specific tasks
and responsibilities for client work. Update tasks weekly.
This document is confidential and proprietary to Fetching Communications and cannot be used, disclosed or duplicated without prior written
consent of Fetching Communications®. No unauthorized copying, adaptation, distribution or display is permitted. Updated April 9, 2013.
g) Updates & Status Reports: Provide updates and status reports as requested by
manager, via email and conference calls.
h) Expense Reports: Submit expense report for pre-approved client-related
expenses through SmartSheet and according to company expense policy.
i) Troubleshooting: Report any work-related struggles (internal or external) to
manager immediately.
This position adheres to the following Position Standards:
1) Maintain highest level of professionalism and knowledge relating to the practice of
media relations and marketing communications.
3) Maintain an awareness of current pet and veterinary news. Deliver all projects in
accordance with client deadlines.
4) Be organized, assertive and proactive. Be responsive and work with a sense of
urgency. If anything is inhibiting job performance or the success of the project, alert
your manager immediately.
5) Understand and practice the Fetching Communications mission, vision and brand.
6) Strive to embody Fetching’s company values: loyalty, excellence, growth,
community, and balance.
This position adheres to the following Company Standards:
1) All work will be performed in accordance with all government laws, regulations,
ordinances, and court rulings in those jurisdictions in which the company operates.
2) All routine work will be documented in an online business process management
application. The information included in the operations manual is proprietary.
3) All work will be performed according to company policies and standards inherent in
all position contracts, system action plans, employee manuals, ongoing policy
memoranda, and facilities and dress codes.
4) Client and company information will be held as strictly confidential outside the
company.
5) All telephone calls and e-mail messages, both internal and external, will be returned
within one business day and within two hours whenever possible.
This document is confidential and proprietary to Fetching Communications and cannot be used, disclosed or duplicated without prior written
consent of Fetching Communications®. No unauthorized copying, adaptation, distribution or display is permitted. Updated April 9, 2013.
6) Manager will be notified of any issues to be resolved or deadlines that cannot be met
by reporting position, prior to the due date, in an exception report.
7) All innovation will be quantified, tested and improved, then documented for routine
implementation (i.e. well orchestrated once proven).
8) Problems with any system must be brought to the attention of manager in an
exception report so the system can be improved, within the structure of the
operations manual.
9) All Policy memoranda indicating changes in policy and/or procedure will be stored in
our web-based process management system.
10) Provide staff assistance as requested; you may be asked from time to time to cover
other areas of accountability and/or departments.
11) All business communications, whether verbal, visual or written, whether for internal
or external use, will be professional in tone and content and according to any
applicable and existing company policies and standards.
12) Respect the time, space and need for concentration of colleagues. Socializing and
interruptions must not impede workflow.
13) Communicate via telephone at times when an email or SKYPE message may be
misunderstood or confusing.
To Apply:
Interested applicants should send 2-4 writing samples (press releases, published
articles, etc.) and resume to Dave Payne:
dave.payne@fetchingcommunications.com
This document is confidential and proprietary to Fetching Communications and cannot be used, disclosed or duplicated without prior written
consent of Fetching Communications®. No unauthorized copying, adaptation, distribution or display is permitted. Updated April 9, 2013.