Support Roles for Your Practice
The following support roles are available to support and collaborate with you to achieve successful outcomes and
reach program goals.
Network Director – Kelly Henry, MBA
Phone: 303-831-2629 Email: Kelly.Henry@anthem.com
The Network Director for Payment Innovation Programs is responsible for strategy and implementation of
the Program. The Network Director is the lead point of contact for practices to address contracting and
operational elements for the Program.
Contract Advisor – Jeremy Sterling
Phone: 303-831-3296 Email: Jeremy.Sterling@anthem.com
The Contract Advisor supports practice operations, implementation and ongoing maintenance of the
Program. This team member organizes local meetings and learning collaboratives for the practices.
Patient-Centered Care Consultant Sr – Neha Patel, LPC
Phone: 720-355-6354 Email: Neha.Patel@anthem.com
The Patient-Centered Care Consultant helps participating providers access and interpret Anthem reports, and helps
them use those reports to design interventions aimed at improving outcomes. The patient-centered care consultant
works with providers to test and refine workflows that support sustainable transformation, and guides providers as
they expand interventions to additional patient populations. This team member also connects providers to
programmatic and community tools and resources.
Provider Clinical Liaison – Linda Kurtzberg, BSN, RN, CCM
Phone: 720-219-1816 Email: Linda.Kurtzberg@anthem.com
The Provider Clinical Liaison helps practices develop Care Coordination and Care Management skills, and helps
them interpret clinical reports and identify patients who can benefit from a care plan. This member of the team also
educates providers and staff around the elements of a Care Plan and assists in care plan creation. Additionally, the
Clinical Liaison serves as a subject matter expert on internal Care Management programs and helps practices
manage patients with more complex needs by leveraging available Anthem programs. The Clinical Liaison promotes
seamless coordination between the primary care provider and Anthem programs.
Community Collaboration Manager – Julie Miller, RN, CMCN
Phone: 303-831-3129 Email: Julie.Miller@anthem.com
The Community Collaboration Manager supports the patient-centered care consultant by helping to analyzing reports
and data to inform decision-making around practice support needs. The Community Collaboration Manager may
suggest interventions based on practice-level data. This team member also helps create relevant learning
collaborative content.
General Mailbox: COPrimaryCareProgram@anthem.com
Anthem Blue Cross and Blue Shield is the trade name of: In Colorado: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc. In Connecticut: Anthem Health Plans, Inc. In Georgia: Blue Cross and Blue Shield of Georgia, Inc. In Indiana: Anthem Insurance Companies, Inc. In
Kentucky: Anthem Health Plans of Kentucky, Inc. In Maine: Anthem Health Plans of Maine, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE® Managed Care, Inc. (RIT), Healthy Alliance® Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affiliates administer non-HMO
benefits underwritten by HALIC and HMO benefits underwritten by HMO Missouri, Inc. RIT and certain affiliates only provide administrative services for self-funded plans and do not underwrite benefits. In Nevada: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc., dba
HMO Nevada. In New Hampshire: Anthem Health Plans of New Hampshire, Inc. In Ohio: Community Insurance Company. In Virginia Anthem Health Plans of Virginia, Inc. trades as Anthem Blue Cross and Blue Shield in Virginia, and its service area is all of Virginia except for the City of Fairfax, the Town of Vienna, and
the area east of State Route 123. In Wisconsin: Blue Cross Blue Shield of Wisconsin (BCBSWi), which underwrites or administers the PPO and indemnity policies; Compcare Health Services Insurance Corporation (Compcare), which underwrites or administers the HMO policies; and Compcare and BCBSWi collectively,
which underwrite or administer the POS policies. Independent licensees of the Blue Cross and Blue Shield Association. ® ANTHEM is a registered trademark of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are registered marks of the Blue Cross and Blue Shield Association.