Wells Health Centre & Bolts Close,
Wells-next-the-Sea,
Norfolk, NR23 1JP
Email: wells.nextthesea@nhs.net or
jan.wright8@nhs.net
Website: www.wellshealthcentre.nhs.uk
OPENING TIMES
Mon:
Tue:
Wed:
Thu:
Fri:
Sat:
Sun:
8am- 6pm
8am- 6pm
8am- 6pm
8am- 6pm
8am- 6pm
closed
closed
Early morning appointments are available on
Thursdays 7.30-8.00am with a doctor, nurse or
health care assistant
TELEPHONE NUMBERS
Emergencies, Visits and Out of Hours
01328 710741
Out of Hours – ring 111 and your call will be transferred to a
non emergency helpline
Ring 999 in an emergency
Appointments & Prescriptions
01328 710741
Enquiries and Results
01328 710741
Business & Enquiries
01328 710741
Fax
01328 711825
PRACTICE STAFF
Dr Gordon McAnsh – Partner
Dr Fatema Azad – Salaried GP
Jan Wright - Practice Manager
Lynn Needham – Nurse
Lisa Palmer - Nurse
Cammille Simmons – Phlebotomist/HCA
Jackie Beevers – Phlebotomist/HCA
Deborah Blurton - Secretary
Susan Yarham - Receptionist
Sarah Bishop - Receptionist
Wells Health Centre
PRACTICE
LEAFLET
Information for
Patients
The Freedom of Information Act gives you the right to
request information held by a public sector organisation.
Unless there’s a good reason, the organisation must provide
the information within 20 working days.
Please contact Jan Wright, Practice Manager.
There may be a charge for this information.
PARTNER
Dr. G C McAnsh
APPOINTMENTS
TELEPHONE ADVICE
TEACHING & RESEARCH
All surgeries are by appointment, and can be made in
person, by telephone or online (GP only online).
All Doctors are available (normally between 11.00am and
12.00pm) to give telephone advice after their morning
surgery. Patients are advised to telephone before 11.00am
to arrange this.
The Practice is involved with medical research.
We would value your co-operation with this, but we
understand if you do not want to be involved.
If you are unable to attend for your appointment please let
us know so that we can offer this to another patient.
URGENT APPOINTMENTS
We will still have urgent appointments each day.
(Urgent appointments are not for Repeat Prescriptions,
fitness for work certificates or for signing forms).
ONLINE ACCESS
You can book a GP appointment, order repeat prescriptions
and access your summary medical record online - please
contact the surgery for a username and password. Please
bring ID, e.g. passport, driving licence.
PRESCRIPTIONS
ROUTINE— requests for repeats prescriptions will be dealt
with within 48 hours. This can be in-person or by fax or by
leaving it in the post box in the entrance. Repeat
prescriptions can be ordered online – please contact the
surgery for a username and password.
Patients who live out of town and are housebound can
request repeat prescriptions by telephone after midday.
URGENT-requests for urgent prescriptions will be ready to
be collected by 5pm the same day, but please try to
request these in person.
DATA PROTECTION
All information held about patients is completely
confidential. The Practice is registered under the Data
Protection Act 1984. This Act protects data held on the
computer system.
OTHER LEAFLETS
You will find a wide variety of Practice Leaflets which will
inform you of all the services that we provide for our
patients. These also include a Patient Charter Leaflet and
Comments and Complaints leaflet.
North Norfolk CCG
NURSE/HEALTH CARE ASSISTANT
We have a Nurse or HCA available every day, morning and
afternoon who can deal with all minor ailments.
HOW TO REGISTER AS A PATIENT
If you are new to the area and need to register please ask at
Reception. You will be required to have a new patient check
to complete your registration. An appointment will be
offered with our HCA during your registration.
ALLOCATED NAMED GP
Your allocated named GP is Dr McAnsh who, as senior
partner, is responsible for your overall care. However, you
can see whichever GP you prefer.
HOME VISITS
Home visits should only be requested for those who are
unable to come to the Surgery because of serious illness and
infirmity. They should be requested before 10.30am if at all
possible.
Whenever possible we prefer to see you at the Surgery; if
you do not feel well enough to sit in the waiting room we
can make alternative arrangements. Requests for visits after
10.30am will be taken by the Duty Doctor.
DISPENSARY
If you are registered with the practice and live outside Wells
you will be able to obtain your prescription from the surgery
between 8am and 6pm. Please allow 48 hours for any
repeat medications from the dispensary. The dispensary is
open Monday-Friday 8am-6pm.
CHAPERONES
All patients are entitled to have a chaperone present for any
consultation. Please request this at the time of booking or
speak to your GP
OUT OF HOURS
To obtain details of all primary medical services available
within North Norfolk please contact:
NNCCG
1 Mill Close, Aylsham, Norfolk, NR11 6LZ
Telephone: 01223 708724
NHS Anglia Commissioning Support Unit
Lakeside 400, Old Chapel Way, Broadland Business Park,
Thorpe St Andrew, Norwich, NR7 0WG
Telephone: 01603 257000
Patient Advice & Liaison Services (PALS)
Freephone 0800 0304563
If you have a problem when the surgery is closed you can
call 111 for non-emergency advice.
In an emergency please ring 999.
NHS Choices— http://www.nhs.uk/Pages/HomePage.aspx
DISABLED ACCESS
Automatic Front Door Access suitable for wheelchairs.
Disabled toilets in the waiting room.
(Revised June 2015)