Dr Garvie and Partners
Blue Area
Maryhill Health Centre
41 Shawpark Street
Glasgow, G20 9DR
Telephone: 0141 531 8840
0141 531 8848
Fax:
Website
www.drgarvieandpartners.co.uk
When the surgery is closed call 0141 531 8840
Dr Garvie and Partners
The doctors and staff at Dr Garvie and Partners surgery in Glasgow are proud to offer the highest
standard of patient-centred healthcare.
We run many clinics for the management of chronic diseases such as asthma and diabetes and
offer a wide variety of other medical services including antenatal and postnatal care, minor
surgery, childhood vaccinations and well-person check-ups.
In addition to everything you need to know about the practice you will also find a wealth of
health-related information in the menu on the left hand side.
Opening Times
Times
Monday
08:00 - 18:00*
Tuesday
08:00 - 18:00
Wednesday
08:00 - 18:00
Thursday
08:00 - 18:00
Friday
08:00 - 18:00
Weekend
closed
*We also have late surgeries from 5.30-6.30 for both GP and Practice Nurse appointments.
Appointment Times
Appointment times range from 8.00am to 5.30pm.
When We Are Closed
In the event of an emergency occurring when we are closed, please ring 0141 531 8840 and your
call will be redirected to this emergency service or telephone NHS 24 direct
(www.nhs24.com/content/) on 08454 24 24 24. You will be invited to attend your nearest
Emergency Centre, usually Stobhill Hospital or Western Infirmary.
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery
re-opens.
A patient transport service is available for those patients who are unable to make their own travel
arrangements to the centres. Home visits are made to elderly/housebound patients or those
patients accessed to be too unwell to be safely transported to the centre.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an
emergency.
Appointments
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Patients are seen by appointment.
We offer a mixture of on the day appointments, advance appointments, and emergency
appointments.
Appointment times range from 8.00am to 5.30pm.
Evening surgery weekly for both GP and Practice Nurse.
If you are unable to keep your appointment please inform us as soon as possible.
Home Visits
If possible please try to telephone reception before 10am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by
telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a
hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make
one home visit. There are also better facilities for examining and treating patients at the Health
Centre.
Disabled Access
The surgery is located on the ground floor of the Health Centre and a lift is available to access
the Clinics on the first floor. A toilet for the disabled is located opposite the main reception and
special car parking spaces are available adjacent to the entrance to the Health Centre.
GP Training
The practice is a training/teaching practice. Our registrars are fully qualified doctors and have
considerable hospital experience. They are attached to our practice for 12 months and patients
find their fresh, enthusiastic approach adds to the health care we provide.
The registrars usually become general practitioner partners after completing their training, and
are at all times encouraged to seek advice, when required, from the practice partners.
Repeat Prescriptions
Our repeat prescribing service is computerised. A request can be made in the following ways:
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Please phone 0141 531 8840 (24 hours)
By fax to 0141 531 8848.
By placing your repeat prescription request in the box provided in the reception area.
By posting your repeat prescription, with a stamped addressed envelope, to the surgery please allow up to 5 days for this method.
Prescriptions normally will be ready for collecting in 48 hours (excluding weekends).
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed.
Any problems please telephone the surgery.
Clinics & Services
Clinics & Services
Nurse Clinics
Our Practice Nurses have considerable experience and are available for advice or treatment in the
following aspects of health care:
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Travel advice and immunisation
Childhood immunisation
Asthma
Diabetes
Smoking cessation
Cholesterol reduction
Blood pressure
Cervical smears
Contraception and sexual health issues
Implanon contraception
Advice on diet or weight reduction
Test Results
Test Results
Please call between 11am and 3.30pm to enquire about your test results as our reception staff
will have more time to deal with your request between these times.
Note that the practice has a strict policy regarding confidentiality and data protection and we will
only release test results to the person to whom they relate unless that person has given prior
permission for the release of this data or they are not capable of understanding the results.
When you take your test you will be told how long it will be before the results are returned to the
practice.
It is your responsibility to check your results and to make an appointment to discuss them with
your doctor if your are advised to do so.
Registration
New Patient Registration
The doctors welcome new patients who live within our practice area.
Patients are requested to attend in person to complete their registration (unless unable to do for
medical reasons. There is a rota in the Health Centre for receiving patients and you may be
directed to the receiving practice. On registering you will be asked to complete a registration
form and supply us with a few basic health details.
As it often takes sometime for records to be forwarded from your former practice all newly
registered patients will be asked to complete a health questionnaire and are offered a consultation
with the doctor.
Medical treatment is available from the date of registration. Please contact reception for further
information.
Confidentiality
Confidentiality
The practice complies with Data Protection and Access to Medical Records legislation.
Identifiable information about you will be shared with others in the following circumstances:
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To provide further medical treatment for you e.g. from district nurses and hospital
services.
To help you get other services e.g. from the social work department. This requires your
consent.
When we have a duty to others e.g. in child protection cases anonymised patient
information will also be used at local and national level to help the Health Board and
Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us
know.
Reception and administration staff require access to your medical records in order to do their
jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
The ICO has published a new Model Publication Scheme that all public authorities are required
to adopt.
Model Publication Scheme - further information
(www.ico.gov.uk/upload/documents/library/freedom_of_information/introductory/freedom_of_in
formation_factsheet.pdf)
Comments & Complaints
Comments & Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a
genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly,
and as amicably, as possible.
To pursue a complaint please contact the practice manager and she will deal with your concerns
appropriately. Further written information is available on the complaints procedure from
reception.
We are continually striving to improve our service. Any helpful suggestions would be much
appreciated and a suggestion box is located in the waiting area.
The Scottish Public Services Ombudsman
The procedure for making a complaint against the NHS in Scotland is described in the leaflet
Making a Complaint about the NHS (www.hris.org.uk/resources/complaint-pdf-/) .
The ombudsman has published a booklet
(www.spso.org.uk/files/webfm/Publications/Leaflets/SPSO%20Inform%20leaflet%201%20(Maki
ng%20a%20complaint).pdf) that describes the process behind bringing your complaint to the
ombudsman
If you remain unhappy after everything has been done to try to resolve your concern or
complaint you have the right to approach the Ombudsman and there are instructions for doing
this on the SPSO website (www.spso.org.uk/how-complain) .
Rights and Responsibilities
Patients Rights And Responsibilities
The practice aims to treat patients’ medical conditions to the highest possible standard available
under the NHS.
Patients will be treated with courtesy and consideration by all of our staff.Patients will receive
appropriate information about their condition and treatment.The practice will endeavour to
inform patients on health care matters whenever possible.
NHS treatment should be readily available locally whenever feasible.Patients will be provided
with information regarding services available within the practice via the practice leaflet.
Patients with problems considered to be urgent will be seen on the same day.
Responsibilities
Patients should attend their appointments at the arranged time. If this is not possible they should
inform the surgery as soon as possible.
Patients should be responsible for their own health, and the health of their children, and should
work with the practice to keep them healthy. This includes following professional advice and
help given by the practice team and other health professionals.Requests for help and advice for
non-urgent matters should be made during surgery hours only.
Home visits should only be requested for patients who are seriously ill or housebound and are
made at the doctors’ discretion. Most medical problems are better dealt with at the surgery where
the doctors have access to the necessary equipment.
Appointments are made for one person only. A extra appointment should be made for more than
one person.
Many problems can be solved for advice alone: therefore patients should not always expect a
prescription.
We ask that patients treat the staff and doctors with courtesy and respect. Please bear in mind
that reception staff have a very difficult job to do, juggling with limited resources and without
detailed medical knowledge. They are trying to do their best for you.
Zero Tolerance Policy
Verbal abuse or threatening behaviour will not be tolerated and the police may be called!
Staff Details
Doctors
Dr Alison CE
Garvie
MB ChB FRCGP DRCOG FP Cert Special interests: Womens and
children’s health, family planning, acupuncture
Dr John A
MacLean
MB ChB MRCGP DRCOG Special interests: Sport’s Medicine
Dr H Alex
Cameron
BMSc MB ChB MRCP MRCGP Special interests: Cardiology
Dr Wendy J
Leeper
MB ChB MRCGP DRCOG DFFP Special interests: Women’s
health, family planning.
Dr Morag C
James
MB ChB MRCGP DRCOG FP Cert, Cert Diabetes Care Special
interests: Women and children’s health, diabetes
Dr Kerri L
Neylon
MB ChB MRCS MRCGP DRCOG DFFP Special interests:
Surgery, Breast Problems, diabetes
Dr Kirsty
Stewart
BSc (MedSCI) MB ChB MRCP MRCGP
Dr John Burns
BsC (Med Sci) Hons MBChB Hons
GP Registrar
Dr Gemma
Helfet
Nurses
Sister Gillie Henry
RGN
Nurse Isobel McMath
Healthcare Assistants
Mrs Karen Jackson
Mrs Tracy Jack
Reception
Alice-Anne, Ally, Karen, Jacqueline, Janice, Karen, Tracy, Danielle and
Lilian are our practice receptionists.
All of the receptionists are skilled in making appointments, taking details
of house visits, taking requests for repeat prescriptions and are trained to
identify what situations require immediate or urgent attention.
Mrs
Lynn
Baird
DipPM IHSM
The Practice Manager is responsible for the day-to-day running of the
Practice. She will be happy to hear your views and any suggestions you
may have to help improve the services offered by the practice.
Community Nurses
Joan McNally
Health Visitors
Rita McQueen
Mrs Barbara Anne Hagerty