Customer Agreement for Online Services
Section 1: Customer Information
This is an agreement between Equifax Plc, whose registered office is at Capital House, 25 Chapel Street, London NW1
5DS, with registered number of 02425920 (“Equifax” “we” “us” or “our”) and
“The Customer”, “You” or “Your”
Business / company name
Trading as
Registered office address
Town & county
Postcode
Company registration number
Invoice address (if different)
Contact name
Job title
Email address
Telephone number
Fax number
RBS relationship manager
Type of business
Public Limited Company
Limited Company
LLP
Partnership
Sole Trader
VAT registration number
Year of formation (or started trading)
Number of employees
Turnover per annum (£)
Type of premises
Principal business activity
Section 2: Ownership Information
We may ask for further information from you in order to conduct a director search on the directors/owners of your
business and you agree that you shall not unreasonably refuse to provide such information.
Section 3: Start Date and Initial Term
Start Date
We will inform you of the Start Date when your account has been set up. Our target is to set your
account up within 2 business days, but in some circumstances it may take up to 10 business days.
Initial Term
24 months from the Start Date
You have a one off option to terminate this Agreement by giving us thirty (30) days prior written notice, provided such
termination will take effect upon the first anniversary of the Start Date.
Section 4: The Business Status Alerts Service and Pricing
(You shall pay the prices listed below and in Section 5 for the products specified in this Section 4.)
All prices quoted are exclusive of VAT
Please tick box for required service Gold, Silver or Bronze Status Alerts. Please refer to the Business Status
Alerts Terms set out on page 2 relating to your use of the Services.
Gold Business Status Alerts Service
Silver Business Status Alerts Service
Annual Fee per Contract Year.........................£216.00
Ceiling Limit......................................................30 files
Price per File.......................................................£7.20
Annual Fee per Contract Year............................£120.00
Ceiling Limit.........................................................16 files
Price per File..........................................................£7.50
Bronze Business Status Alerts Service
Annual Fee per Contract Year..........................£25.00
Page 1 of 3
The first Contract Year's Annual Fee is payable in full on the Start
Date. Equifax will invoice you for subsequent Contract Years'
Annual Fees on or before each anniversary of the Start Date.
Commercial in confidence
It is agreed that we will provide and you will take the Services set out in Sections 4 and 5 at the prices and on the terms
specified in this Customer Agreement and on the Equifax Terms and Conditions of Use (the “Terms”) which can be
accessed using the following link: https://www.equifax.co.uk/equifax/commercial/commercialterms.pdf (together the
“Agreement”). All capitalised terms as expressed in this Customer Agreement are defined in the Terms.
By signing this Agreement:
1)
You agree that the Data and Services supplied by Equifax will only be used for the purposes specified in this
Agreement in accordance with the Applicable Regulations. If you wish to use our services for any other
purposes, you must get our written authorisation in advance. Data from the full electoral roll may only be used
for purposes permitted by Regulation 114 of the Representation of the People (England and Wales) Regulations
2001. It is your responsibility to ensure that you select the correct search type in each case so that you use the
full electoral roll data in accordance with these Regulations.
2)
You are deemed to have read and accepted the Terms.
Please note that your right to use the Data and Services is subject to you satisfying our requirements for your continued
eligibility and we reserve the right to terminate your use of the Services at any time by notice.
Please sign and return this Customer Agreement to Equifax, either via email or fax as follows:
Email:
rbsbusinessstatusalerts@equifax.com
Fax: 0870 850 3806
Signed on behalf of the Customer Authorised Signatory:
Print name
Position
Dated
BUSINESS STATUS ALERTS TERMS
Gold & Silver Package – The terms
1.
In this Agreement, the expressions listed in this clause will have the following meanings:
Ceiling Limit
means the ceiling limit indicated on page 1 (for either the Gold or Silver Business Status
Alerts, as applicable), being the maximum number of Files you may access during any
Contract Year;
Contract Year
means the period of twelve months beginning on the Start Date, and each anniversary of it,
during the term of this Agreement;
File
means a data file held by us on a limited company or an unincorporated body;
the Fee
means the fee you have indicated above (for either the Gold or Silver Business Status Alerts,
as applicable).
2.
We shall invoice you for the Fee in twelve (12) equal monthly instalments via Direct Debit, commencing on or
around the Start Date and you shall pay each invoice in full within 30 days of the date of such invoice. If you access
Files in excess of the Ceiling Limit or beyond the Initial Term as set out in paragraphs 3 and 4 above, we shall
invoice you for such Files at the end of the month in which you accessed the Files.
3.
If the number of Files accessed by you exceeds the Ceiling Limit during any Contract Year, then you shall pay the
applicable Price per File for each File that you access above the Ceiling Limit for the remainder of the relevant
Contract Year unless the parties have agreed to a renewal of this Agreement with a revised Ceiling Limit and
Business Status Alerts Fee.
4.
If you access any Files beyond the Initial Term, then you shall pay the Equifax applicable Price per File for each
File that you access beyond the end of the Initial Term unless the parties have agreed to a renewal of this
Agreement with a revised Ceiling Limit and Business Status Alerts Fee.
5.
The Business Status Alerts Fee is not refundable if a portion remains unused at the end of the Contract Year, nor
can it be carried forward to another Contract Year. The Business Status Alerts Fee must be paid in full, even in the
event this Agreement is terminated for any reason, or if it is payable in instalments.
Bronze Package – The terms
You shall pay the Annual Fee specified on page 1 and the prices specified in Section 5 on a pay-as-you-go basis for
each report provided by us under the Bronze Business Status Alerts Service*.
* We shall provide you with your first report, free of charge, provided that you access such report within 14 days of the Start Date.
Your Status as a Customer of the Royal Bank of Scotland plc
You acknowledge that we are providing the Services to you at discounted rates as you are a customer of the Royal Bank
of Scotland plc, accordingly, you shall inform us immediately if you cease to be a customer of the Royal Bank of Scotland
plc. This Agreement shall terminate upon the date you cease to be a customer of the Royal Bank of Scotland plc.
Page 2 of 3
Commercial in confidence
Section 5: Schedule of Services: Products and Prices
(Products included within each service are shown below)
Product / Service
Product Code
Registered Office Report
Portfolio Monitoring Service
Portfolio Credit Alerts
Portfolio Gazette/Detrimental Alerts
Portfolio Non Limited Alerts
Portfolio Standard Business ID Alerts
Snapshot/Corporate Report
NonLim/Business Report
Directors Report (Director and Company)
Disqualified Directors Report
Protect Score
Registered Office Report
Portfolio Monitoring Service
Portfolio Credit Alerts
Portfolio Gazette/Detrimental Alerts
Portfolio Non Limited Alerts
Portfolio Standard Business ID Alerts
Snapshot/Corporate Report
NonLim/Business Report
Directors Report (Director and Company)
Disqualified Directors Report
Protect Score
RO
PORP
Business Status
Alerts Service
Bronze PAYGO Price
Gold, Silver
Gold, Silver
Gold, Silver
Gold, Silver
Gold, Silver
Gold, Silver
Gold, Silver
Gold, Silver
Gold, Silver
Gold, Silver
Gold, Silver
Bronze
Bronze
Bronze
Bronze
Bronze
Bronze
Bronze
Bronze
Bronze
Bronze
Bronze
SNPS
NVAN
DIRR
DDIR
PROT
RO
PORS
SNPS
NVAN
DIRR
DDIR
PROT
FOC
FOC
FOC
FOC
FOC
£1.00
£7.50
£7.50
FOC
FOC
FOC
Instruction to your Bank or Building Society to pay by Direct Debit
Originator’s Identification Number
Name(s) of Account Holder(s)
7
2
4
7
6
3
Instruction to your Bank or Building Society
Please pay Equifax Plc Direct Debits from the account detailed in
this instruction subject to the safeguards assured by the Direct
Debit Guarantee. I understand that this instruction may remain
with Equifax Plc and, if so, details will be passed electronically to
my Bank/Building Society.
Bank/Building Society Account Number
Branch Sort Code
-
-
Signature(s)
Name and full postal address of your Bank/Building Society
To the Manager
Bank/Building Society
Date
Address
Banks and Building Societies may not accept Direct Debit
instructions from some types of account.
Postcode
This guarantee should be detached and retained by the Payer.
The Direct Debit Guarantee




This Guarantee is offered by all Banks and Building Societies that take part in the Direct Debit Scheme.
The efficiency and security of the Scheme is monitored and protected by your own Bank or Building Society.
If the amounts to be paid or the payment dates change Equifax Plc will notify you 5 working days in advance of your account
being debited or as otherwise agreed.
If an error is made by Equifax Plc or your Bank or Building Society, you are guaranteed a full and immediate refund from your
branch of the amount paid.
You can cancel a Direct Debit at any time by writing to your Bank or Building Society. Please also send a copy of your
letter to us.
Page 3 of 3
Commercial in confidence