WILD PALETTE IN AFRICA
Escorted by Pete Marshall
BVSc AFC AGRA
Itinerary at a Glance:
Day
Date
Accommodation
Inclusions
Day 1
Day 2
Day 3
Day 4
Day 5
Day 6
Day 7
Day 8
Day 9
Day 10
Day 11
Day 12
Day 13
Day 14
27 August 16
28 August 16
29 August 16
30 August 16
31 August 16
01 September 16
02 September 16
03 September 16
04 September 16
05 September 16
06 September 16
07 September 16
08 September 16
09 September 16
African Rock Hotel, Johannesburg
Marataba Safari Lodge, Marakele National Park
Marataba Safari Lodge, Marakele National Park
Marataba Safari Lodge, Marakele National Park
Madikwe Safari Lodge, Madikwe Game Reserve
Madikwe Safari Lodge, Madikwe Game Reserve
Madikwe Safari Lodge, Madikwe Game Reserve
Hippo Hollow, Sabie River, Hazyview
Hippo Hollow, Sabie River, Hazyview
Hippo Hollow, Sabie River, Hazyview
Kambaku Safari Lodge, Timbavati Private Game Reserve
Kambaku Safari Lodge, Timbavati Private Game Reserve
Kambaku Safari Lodge, Timbavati Private Game Reserve
Departure
BLD
BLD
BLD
BLD
BLD
BLD
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B
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BLD
BLD
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231 LOWER HEIDELBERG ROAD, PO BOX 2044, IVANHOE EAST VICTORIA AUSTRALIA 3079
PHONE: 613 9499 2377 FAX: 613 9497 4244 EMAIL: TRAVEL@EASTIVANHOETRAVEL.COM.AU
ABN: 94092611900 Licence Number: 32369, Independently Owned & Operated by East Ivanhoe Travel Pty Ltd
Day 1: 27 August 2016
VIP Meet & Greet: OR Tambo International Airport
Welcome to Johannesburg!
On arrival in Johannesburg you will be met by your driver who will assist you to your luxury vehicle.
Transfer to your Airport Hotel
African Rock Hotel
Accommodation
1 nights - Luxury Room/s
Meal basis
Bed and Breakfast
Arrival
27 Aug 2016
Departure
28 Aug 2016
A warm boutique hotel, African Rock Hotel is located just 11km from Johannesburg’s OR Tambo International
Airport. With its modern façade this contemporary hotel is surrounded by a well-established lush tropical
garden adding to the relaxed and welcoming ambience.
The nine spacious bedrooms offer a choice between king or twin accommodation. Each has a full en-suite
bathroom with a bath and separate shower. In-room facilities include air-conditioning, hairdryer, minibar
fridge, satellite television, two comfortable lounge chairs, a work desk, complimentary WiFi and tea and
coffee facilities. An established business or leisure hotel guests have access to the in-house Blue Hippo
Restaurant and dining area, a lounge and bar, outdoor patio, swimming pool and garden. The hotel also
offers secure parking and room service.
African Rock Hotel has a Wellness and Beauty Centre with a focus on the weary traveller. The hotel has the
advantage of convenient highway access to Johannesburg, Sandton or Pretoria.
Day 2: 28 August 2016
After breakfast, road transfer to the Lodge (approx. 4 hour transfer)
Welcome to the Waterberg Biosphere…
Situated in the central Limpopo province, just a 3 hour drive from Johannesburg, the malaria free Waterberg
Biosphere is a scenic and wildlife rich area. The impressive Waterberg Mountain Range stretches across the
Reserve, creating a natural diversity with endless views of the plains of the lower escarpment from the high
peaks of the upper escarpment. There is a wide variety of flora and fauna, a chance to see the big five and
over 40 species of game including the highly endangered Sable antelope. The region is known for its strong
conservation ethics in the form of projects to breed disease-free Cape buffalo as well as white lion, coupled
with a highly acclaimed Field Guide Training facility.
The Waterberg is steeped in history and some artefacts found here date back to Stone Age times. The area is
a mosaic of culture and tradition as is reflected by the Bapedi, Tswana and Basotho tribes, while the
Voortrekkers also left their distinctive mark on the area.
Marataba Safari Company
Accommodation
3 nights - Tented Suite/s
Meal basis
Fully Inclusive
Arrival
28 Aug 2016
Departure
31 Aug 2016
Marataba Safari Company is situated on a private concession of the Big Five Marakele National Park in the
central Limpopo province. This lodge is set on an ancient trade route at the foot of the Waterberg Mountains
where you are welcomed into the stone stacked reception via a wooden bridge across a small moat and fed
by an unusual water feature.
The 15 luxury tented suites are carefully incorporated into the surrounding bush. They are an interesting design
of canvas and stone, set on elevated, rounded platforms. The en-suite stone bathrooms have dual basins,
indoor and outdoor showers and the oversized stone bath tubs are behind discrete bohemian style curtains.
All suites are air-conditioned, include ceiling fans and open out to a private deck overlooking the meandering
river and the pristine African bush. Stone-masonry characterizes the lounge, with its tall windows, fireplaces,
soft lighting and leather and suede couches, the library is privately set within the stone tower, fine dining is
enjoyed in the elegant dining room or out on the veranda, there is a swimming pool and indulgent Spa
treatments are available in the privacy of your suite. Activities include morning and afternoon/evening game
drives.
Includes: All meals, local brand drinks and safari activities
Please note: Please note park fees are included
Day 5: 31 August 2016
Morning game drive at Marataba before your two hour transfer to Madikwe.
Road Transfer - Marataba to Madikwe Safari Lodge
Please note: Please note park fees are included
This afternoon enjoy a game drive at Madikwe.
Welcome to Madikwe Game Reserve…
One of South Africa’s newer and prime safari destinations, the Madikwe Game Reserve is situated in the
malaria free North West Province, bordering Botswana. This “Big Five” Reserve spans 75,000 hectares, making it
one of the largest game reserves in South Africa. It is particularly renowned for its wild dog reintroduction in the
east, as well as the unusual gemsbok, tsessebe and springbok. The lions in Madikwe originate from Etosha in
Namibia, and are known to hunt very large prey such as giraffe and eland which requires immense strength
and makes for impressive sightings.
Madikwe Safari Lodge
Accommodation
3 nights - Luxury Suite/s
Meal basis
Fully Inclusive
Arrival
31 Aug 2016
Departure
03 Sept 2016
Located in the central eastern region of the Madikwe Private Game Reserve is Madikwe Safari Lodge. Family
owned and operated, the three camps of Madikwe Safari Lodge are nestled along the hillside offering views
of the surrounding plains through to the purple-hued Dwarsberg Mountains. There are 19 suites over the three
camps, 12 suites at Lelapa Lodge and a more intimate four suites at Kopano and Dithaba Lodge. All three
lodges work independently and are connected by walkways with children accommodated at Lelapa Lodge.
Suites are sophisticated, stylish and spacious using natural muted hues that compliment the surrounding
landscape. All suites include a lounge area with fireplace, bedroom leading out to a private deck and plunge
pool and en-suite bathrooms with separate bath, double vanity and indoor and outdoor showers. Features
include air-conditioning, ceiling fans and personal minibars. The lodges public areas are open sided and
double volume to make the most of the views. There is a lounge, bar, dining and boma area. Satellite
television is available in the public area and complimentary WiFi is available at Lelapa Lodge only.
Activities at Madikwe Safari Lodge include morning and afternoon game drives and bush walks.
Includes: All meals, local brand drinks (FITs only), safari activities, teas/coffees, game drive refreshments &
snacks, transfers to and from Eastern Madikwe airstrip.
Please note: Please note park fees are included
Day 8: 03 September 2016
Madikwe to Johannesburg: Shuttle Flight (included)
Depart: Madikwe Airstrip at 11h15 and arrive in Johannesburg at 12h15
Extras included: PSC Tax; Fuel Levy
Please note: Passenger baggage allowance 20kg / 44lb per person, hand baggage included, to be carried in
soft bags only. Please note that excess baggage will be charged for and will only be carried if weight and
space permits.
NB** Should a lodge hop be cancelled due to bad weather, Federal Air will provide a road transfer where
possible and there will be no refund on the flight.
Group to arrive in Johannesburg Airport and check in for their flight to Kruger Mpumalanga
Flight Johannesburg to Kruger Mpumalanga Airport not included.
Your suggested flight will be leaving Johannesburg at 15h30 arriving at 16h15
Arrive in Kruger Mpumalanga where you will be met and transferred to Hippo Hollow – pproximately 45
minutes.
Private Transfer - Kruger Mpumalanga Airport to Hippo Hollow
Includes: Vehicle Entrance Fees
Welcome to Mpumalanga…
Mpumalanga is the safari capital of South Africa, home not only to part of the world famous Kruger National
Park, but also to internationally renowned private reserves adjoining the National Park. The sheer density of
game in this region is incredible, yet there is more to Mpumalanga than just a safari experience. It is also here
that the Blyde River Canyon, the third largest Canyon in the world can be seen, as part of the spectacular
“Panorama Route”, which includes the Victorian gold mining town of Pilgrim’s Rest and views that stretch to
Mozambique visible from Gods Window.
With elephant interaction and mobile tented safaris as well as walking safaris to complement the more
traditional safari experience, this is paradise for animal and bush lovers. Other highlights of the area include
the Jane Goodall Chimpanzee Sanctuary near Nelspruit, the Lowveld National Botanical Garden is on the
banks of the Crocodile River, the waterfalls centred around the town of Sabie, spectacular Long Tom Pass and
further afield in the province, the trout fishing town of Dullstroom.
Hippo Hollow
Accommodation
3 nights - Chalet/s
Meal basis
Bed & Breakfast
Arrival
03 Sept 2016
Departure
06 Sept 2016
Nestled along the bank of the Sabie River in Hazyview, 10 minutes from the Kruger National Park, is Hippo
Hollow Country Estate. With an “Out of Africa” feel, Hippo Hollow is surrounded by lush indigenous gardens
that spill down into the wild waters of the Sabie River.
Clean and comfortable accommodation is offered in 54 hotel rooms or 37 thatched, semi-equipped chalets.
The hotel rooms offer twin beds, air-conditioning and heating, ceiling fans, select satellite channels, tea and
coffee facilities, inter-leading rooms and some rooms include a balcony or verandah overlooking the gardens.
The chalets are free-standing with en-suite bathrooms, twin beds, ceiling fan (no air-conditioning in the
chalets), heater and tea and coffee facilities. The river chalets include a private deck overlooking the Sabie
River and the garden chalets have a verandah with garden views. The main lodge is focused around the
open plan restaurant, the Hippo Hollow for a la carte dining. The verandah leads out to the garden; there is a
bar, wine cellar and a cultural experiences at the nearby Shangaan River Club. Hippo Hollow is a super base
to work from to explore the surrounding area. Activities include Elephant Back Safaris and interactions, driving
the scenic Panorama Route and the Moholoholo Animal Rehabilitation Centre.
Includes: Breakfast
Day 9: 04 September 2016
Chimpanzee Eden: Full Day
A fascinating day tour which combines conservation, education and botany.
Depart from your hotel at around 08h00 and drive to the Jane Goodall Institute Chimpanzee Eden situated
about 15kms outside Nelspruit. We arrive in time to join the tour which includes the feeding of the chimpanzees
at 10h00. This is a unique opportunity to view chimpanzees in semi-wild surroundings. Visitors will be
captivated by these primates who share 98% of mans’ DNA. With every visitor we take to the Sanctuary, we
contribute to the rescue of another chimpanzee.
Lunch is included for the day.
Rest of the day guests are able to sketch and spend at leisure.
Day 10: 05 September 2016
Hoedspruit Endangered Species Centre:
This morning we transfer to the Hoedspruit Endangered Species Centre.
On arrival, we meet for the educational tour of the breeding and research station during which you can view,
from close up, rare, endangered species such as the African Wild Dog and Cheetahs.
Spend the day at leisure where guests can sketch (no lunch included)
Day 11: 06 September 2016
Mohololo Experience: Full Day
A unique tour where we visit a world renowned conservation centre who is successfully helping to preserve
injured and endangered birds and animals. Depart from your hotel at around 08:00hrs and drive to the
Moholoholo Animal Rehabilitation Centre near Hoedspruit, which has appeared on Animal Planet on several
occasions. Let their experts take you around the centre where some of the animals and birds might be
handled depending on their condition. Learn about the rehabilitation techniques and treatment of injured,
poisoned and abandoned animals & birds of prey.
(No lunch included).
Afterwards you will be dropped off at the Lodge.
Welcome to the Timbavati Private Game Reserve…
The Timbavati Private Game Reserve is 53 000 hectares of private land, adjoining the Kruger National Park.
Since 1962, the Timbavati Association has been dedicated to conservation and this “Big Five” reserve is now
characterised by strong lion, leopard and cheetah populations, as well as large herds of buffalo, wild dog and
elephant. Timbavati is the birth place of the famous white lions, only known to occur in the Timbavati region.
In 2006 a resident pride gave birth to two white cubs for the first time in many years.
Kambaku Safari Lodge
Accommodation 3 nights – Chalet/s
Meal basis
Full Board
Arrival
06 Sept 2016
Departure
09 Sept 2016
Kambaku Safari Lodge is an intimate lodge located in the Timbavati Private Reserve, which shares the
unfenced western border of the Greater Kruger National Park. Taking its name from one of the “Magnificent
Seven” tuskers who roamed the area, Kambaku lies in a natural wilderness overlooking a waterhole.
The eight thatched chalets at Kambaku comprise a variety of options ranging from the honeymoon suite,
family suites to double and twin rooms. The chalets are designed to reflect cool calmness in the heat of the
African bush and include four- poster beds with classic draped mosquito nets in every room. There are en-suite
bathrooms with a shower and bath, overhead fans, lanterns for the evening (minimal electricity supplied) and
each chalet has its own veranda with views to the waterhole. The main lodge is a balance between open
plan and private space, with a spacious bar and lounge area leading to the mezzanine floor and small library.
The soaring thatch roof catches the summer breeze and the furnishings are comfortable. There is a verandah,
swimming pool, boma, curio shop and WiFi hotspot.
Morning and afternoon game drives are included on 07 and 08 September and guided bush walks are on
request.
Includes: All meals, selected drinks (excluding bar spirits and all wines), snacks, early morning game drive/bush
walk and late afternoon/evening game drive
Please note: Please note park fees are included
Day 14: 09 September 2016
Enjoy a morning game drive before your transfer to Kruger Mpumalanga Airport.
Your flight from Kruger Mpumalanga is not included.
Your suggested flight will be leaving Kruger Mpumalanga Airport at 16h40 to arrive
Johannesburg at 17h 30.
Private Transfer - Kambaku Safari Lodge to Kruger Mpumalanga Airport
Includes: Vehicle Entrance Fees
GROSS COST PER ADULT: $9,545.00 based on twin share
GROSS COST: $12,045.00 based on single accommodation
Included:
1 night African Rock Hotel (luxury rooms)
3 nights Marataba Safari Lodge (tented suites)
3 nights Madikwe Safari Lodge (luxury suites)
3 nights Hippo Hollow (chalets)
3 nights Kambaku Safari Lodge (Chalets)
Johannesburg Meet and Greet Services
Road Transfer OR Tambo to Marataba Safari Lodge
Road transfer from Marataba Safari Lodge to Madikwe Safari Lodge
Federal Air Shuttle Flight Madikwe Safari Lodge to OR Tambo Airport
Transfer KMIA Airport to Hippo Hollow
All conservation fees, gate fees and game drives are included
Full Day tour includes Jane Goodall entrance and lunch
Full Day tour includes Hoedspruit Endangered Species (no lunch)
Full Day tour includes Moholoholo.(no lunch)
Transfer to Kambaku Safari Lodge
Transfer Kambaku Safari Lodge to KMIA Airport
Hotel Porterage
Airport Porterage
Excluded:
Any Flights for guests from home port – Johannesburg - Kruger - Johannesburg – home port
Visa for South Africa (Not required for Australian passport holders)
Any items of personal nature
Travel Insurance
Any additional meals, entrances, tours or beverages not stipulated on itinerary
Gratuities for driver, guides, trackers
Quotes are valid for seven days. No reservations have been made; therefore the above
itinerary is subject to availability and currency fluctuations. Please don’t hesitate to
contact me if you have any queries.
COST EXCLUDES: All airfares unless specified, meals and drinks and transfers other than specified, National Park entry
fees unless specified, departure taxes, passports, visas, all other fees not indicated, tips and items of a personal nature.
**SPECIAL NOTE** For travel arrangements to and from South Africa, new regulations have been
introduced on 1st June 2015 for families travelling with children under the age of 18 years of age.
Parents are required to produce an unabridged birth certificate or certified copy in addition to the
child passport. If only one parent is travelling with a child they must also carry consent, either in the
form of an affidavit from the other parent registered on the birth certificate of the child, authorising
him or her to travel, or court order granting full parental responsibilities and rights or legal
guardianship in respect of the child. If travelling with neither parent, but with a relative or friend, an
affidavit is also required from the parents or legal guardian of the child to confirm that he or she has
permission to travel with them.
EAST IVANHOE TRAVEL & CRUISE TERMS & CONDITIONS
TERMS & CONDITIONS
It is compulsory that you and all members of the travelling party are aware of the following terms & conditions as
they may relate all or in part to the bookings held by our office on your behalf. If you are making bookings on
behalf of a couple or a group we will be happy to provide you with more than one copy of this confirmation if
requested.
All reservations have been booked under the terms & conditions laid down by the airlines and tour operators.
Please pay particular attention to the clauses covering amendments and cancellations as detailed in their
brochure. (If you require further details of our suppliers’ terms and conditions please ask your consultant. East
Ivanhoe Travel & Cruise (“EITC”) reserves the right to impose service, cancellation and amendment fees as per
our “Menu of Services”
These terms and conditions apply to bookings you make with our consultants (in-store, over phone or by email)
as well as online bookings you may make on our website.
PRICES QUOTED
Prices quoted are not guaranteed until full payment has been made. Prior to full payment, costs may vary
depending on currency fluctuations, fuel and security charges and other reasons such as changes in airport and
government taxes. Prices can be withdrawn at any time. Deposits merely hold the reservations, they do not
guarantee prices.
DEPOSITS & BALANCES
A non-refundable deposit (subject to your rights under the Australian Consumer Law) of $150.00 per person is
required at the time of booking, along with any deposits requested by operators, hotels or airlines. Final balances
of bookings may be required instantly or up you about 1 month prior to travel, each supplier is different and your
consultant will notify you of important payment dates.
PAYMENT OPTIONS
Prices quoted are based on payment by cash, cheque or direct deposit. Credit card payments are accepted
however, surcharges may apply depending on fees imposed by airlines, tour operators and banks. Cheques may
not be accepted for travel within 7 working days of travel.
A “Credit Card Authority” must be completed if paying by credit card. In some cases to minimise credit card
charges and complete your booking, we may advise your credit card details to the airline or tour operator to
process the charge.
TRAVEL INSURANCE
Your holiday safety and enjoyment is very important to us, therefore, we highly recommend that you have
comprehensive travel insurance. To help you identify the most suitable policy for your needs, we can provide a
brochure (product disclosure statement, or PDS/ Financial Services Guide, or FSG) from our preferred travel
insurance provider. It is important legally to read this brochure carefully and to take note of the cover and
exclusions as they may relate to your particular circumstances. Your consultant can only offer general advice
about travel insurance.
If you have any pre-existing medical conditions (other than those listed as automatic inclusions in the brochure)
then special approval is required by the Insurer and additional costs may be incurred. Your consultant will help
you complete the appropriate processes for this.
Please note that when providing you with a quote for insurance we have not taken into account your personal
objectives, financial situation or needs. The Product Disclosure Statement and Financial Services Guide have
been included for your perusal.
If you decline the offer to purchase Travel Insurance from EITC you will be required to sign an Indemnity Form
before travel documents can be released.
CANCELLATION & AMENDMENTS
In the event of a cancellation your deposit will be forfeited and become (or part of) our cancellation fee. Our
cancellation fee is in addition to cancellation fees imposed by our suppliers, airlines, hotels, tour operators etc*
Detailed information on supplier cancellation fees is printed on their brochures, if you would like to know these
costs before committing to a booking please ask your consultant.
Any changes made to a confirmed, deposited or finalised booking prior to departure will attract an amendment fee
as per our Menu of Services.
*Supplier cancellation fees can be up to 100% of the cost of the booking, regardless of whether travel has
commenced. Supplier fees may also apply where a booking is changed. If you are to seek a refund for a
cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we
receive the funds from that supplier.
SERVICE FEES
Booking and Service fees are charged as per our “Menu of Services”. Fees have been compiled with regard to
consultants’ time, expertise, knowledge and experience in the travel industry.
TAXES & LEVIES IMPOSED
Governments, airlines and airports impose a variety of security, airport and departure taxes. Where possible
these taxes and charges have been included in the cost of the airline ticket. There may be some variations in final
costs depending on exchange rate fluctuation and new taxes imposed at time of ticketing. Any additional costs or
taxes that occur after departure are the responsibility of the traveller.
PASSPORTS
Passports are required for all international travel and must be valid for a minimum of at least six months beyond
your scheduled return date to Australia. Travel documents and airline tickets
must exactly match the name and spelling that appears in your passport. Please double check all
correspondence to ensure that we have booked your name correctly. If this is found to be incorrect you will be
liable for the costs involved to correct the error, this can be more expensive than you think. We prefer a copy of
the bio data page (the photo page) of all passengers’ passports. We will assume you have a valid passport unless
you have told us otherwise or passport has been sighted.
If you are not travelling on an Australian passport please inform us immediately as visa requirements may be
different. It is your responsibility to obtain the necessary re-entry visa into Australia. Please also advise us of
problems such as a previous criminal record, communicable disease etc. This could deny entry into your country
of destination. We respect your privacy in such cases so please refer to our privacy policy.
Whilst we offer general advice and assistance where possible, please remember we are travel agents and not
government authorities. It is the responsibility of each traveller to ensure that they have full and correct
documentation to undertake their journey.
VISA REQUIREMENTS
Although we are happy to assist in obtaining visas, issuance and compliance is not the responsibility of your travel
agent. We cannot be held responsible should you be unable to obtain the correct visa to undertake your journey.
Deportation for non-issuance or incorrect visa is at the traveller’s expense. Entry to any country is always at the
discretion of local officials. EITC charge a processing fee if we obtain visa on your behalf. We have external
services to assist with most visa applications and information. Please note visas can sometimes take time to
obtain so be sure to plan in advance.
TRAVEL ADVICE / DEPARTMENT OF FOREIGN AFFAIRS & TRADE (DFAT)
Political unrest, acts of war or terrorism or natural disasters occur in certain parts of the world therefore the
Australian Government, in conjunction with various other worldwide bodies, issue an advisory to Australian
passport holders relating to travel in various countries. In these instances whilst travel to some countries is not
advisable and some clauses of the travel insurance coverage may not be affective, we appreciate that some
clients may still need to travel to those areas. Whilst we are prepared to make these bookings on our clients’
behalf we do so without responsibility or liability.
Should you wish to access the advice provided by the Department of Foreign Affairs their websites are
www.dfat.gov.au and www.smarttraveller.gov.au. There is another service provided to Australian travellers where
you are able to register your personal details on www.orao.dfat.gov.au and the information is passed on to the
relevant Embassies of the countries you will be visiting and you can be contacted in case of emergency.
FREQUENT FLYER PROGRAMS
Whilst your consultant is happy to advise which airlines participate in various frequent flyer programs and forward
your frequent flyer numbers to airlines when making bookings, other matters related to Frequent Flyer Reward
Programs are not our responsibility. Rules change on a regular basis and it is your responsibility to ensure that
you are aware of any frequent flyer entitlements. Please note Frequent Flyer points are not always available on
special fares with some airlines.
Please ensure that you advise your consultant of your frequent flyer memberships prior to booking. As a
safeguard it is also advisable to keep all your boarding passes so that you can verify this against your Points
Summary after travel has been completed.
SPECIAL REQUESTS
If you have any special requests such as smoking or non-smoking rooms, aisle or window seats, special dietary
requirement, airport assistance or hotel room type, every attempt will be made by us to accommodate your
request. As we are not the ultimate service provider we are not in a position to be able to guarantee the request.
TRAVELLERS HEALTH ADVICE
Some areas of the world have special vaccination and health requirements. We recommend that you contact your
doctor or travel health clinics for advice. If you are unable to undertake travel because you do not meet the health
requirements we will not be liable for any extra costs that may be incurred. Smarttraveller website can also
provide general information.
TRAVELEX CASH PASSPORTS, TRAVELLERS CHEQUES & FOREIGN CURRENCY
We are able to assist you with Travellers Cheques in all major currencies as well as a wide range of foreign
currency cash. Purchasing some cash prior to your departure will save both time and money when you arrive at
your destination. Your consultant will be happy to arrange this for you if you allow at least 7 working days prior to
your departure. A nominal service fee may be applicable.
We also offer the Travelex Cash Passport which is a secure, reusable, prepaid plastic card able to be used at
automatic teller machines throughout the world to withdraw local currency.
PRIVACY ACT
East Ivanhoe Travel & Cruise complies with the National Privacy Principals in the Privacy Act 1988. For further
information a copy of our privacy policy is available. In order for us to process your travel arrangements we may
disclose personal information to our travel providers.
EXPECTATIONS OF SERVICE
We will always try our best to provide you with care and knowledge towards your booking by providing the best fit
we see possible from the parameters given. We will do this in the quickest way we can given that some bookings
do need to take priority due to departure dates.
WHAT WE DO AS A TRAVEL AGENCY & LIABILITY
We act as an agent for, and sell various travel related products. This includes transport and accommodation
providers, such as airlines, coach, rail and cruise line operators and wholesalers. Our obligation to you is to (and
you expressly authorise us to) make travel bookings on your behalf and to arrange relevant contracts between
you and these travel service providers. We exercise care in the selection of reputable service providers, but we
are not ourselves a provider of travel services and have no control over, or liability for, the services provided by
third parties. All bookings are made on your behalf subject to their terms and conditions. We can provide you with
copies of the relevant service provider terms and conditions on request.
EITC or any of its, employees do not accept any liability for any injury, damage, loss (including consequential
loss), delay, additional expense or inconvenience caused directly by a third party provider.
MENU OF SERVICES
These fees may be imposed by EITC and are in addition to all supplier & airline fees.
Amendment to Domestic/Trans-Tasman bookings $35 per person
Cancellation of Domestic/Trans-Tasman bookings $55 per person
Changes to international bookings $55 per person
Cancellations to international bookings $180 per person
Domestic Flight only bookings $45.00 per person
Domestic Frequent Flyer Redemptions $55.00 per person
International Frequent Flyer Redemptions $110 per person
Trans-Tasman/South Pacific Flights $55.00 per person
International Flight only bookings, from $105 per person
Land Only Reservations $55.00 per booking
Itinerary Planning $100.00 per booking
Late Booking Fee (within 5 working days) from $55.00 per booking
Cancellation of Booking (conditions apply) from 10% of total holiday cost
Passport / Visa Processing - Holding a booking with EITC $45.00 per person
(Plus consular charge courier and bank fees)
Passport / Visa assistance – Non EITC booking $100.00 per person
(Plus consular charge courier and bank fees)
Credit Card Fees, as of 1st July 2014
Visa, MasterCard 1.98%
American Express 2.97%
Diners Club 3%
AGREEMENT
By signing this form I/we acknowledge that I/we have read and understood the above Terms and Conditions of
booking with EITC and agree to abide by them. ( on behalf of all travelling party )
Name __________________________________________________
Signature __________________________________________________ Date ______________________
BENCH INTERNATIONAL TERMS & CONDITIONS
PASSPORTS & VISAS
Passports must have a validity of at least 6 months (12 months for Uganda) longer than your intended stay
overseas. Visas are required for Australian Passport holders for Kenya, Tanzania, Uganda, Rwanda, Zimbabwe,
Zambia, Mozambique, Madagascar and Egypt. They can be purchased on arrival in most countries, but please
note entry into Kenya and Rwanda must be applied for online prior to arrival. Visa fees are payable in US Dollars
cash only. Some countries have a requirement making it necessary to have a certain number of blank pages in
your passport. Please check with Bench International regarding visa costs.
HEALTH
Vaccinations against Yellow Fever are compulsory in East Africa, and many other countries require proof of a
valid vaccination card if these countries have been visited or you have been in transit. It is also highly
recommended that you take anti-malaria medication. Please consult your GP or Travel Doctor for up-to-date
medical advice for the countries you are visiting.
BOOKING
A non-refundable deposit of 25% per person is required within seven days of booking confirmation along with a
signed Booking Form. Some tours and arrangements may impose a higher non-refundable deposit - please check
at time of booking. Note any Gorilla and Chimp permits for tours in Rwanda and Uganda are to be paid in full at
time of booking, together with any flight arrangements. Payment of deposit and a signed Booking Form
represents acceptance of Bench International Terms & Conditions by the client. Final balance of payment must be
received no later than 60 days prior to departure.
PASSENGER DETAILS
Please complete, sign and return the completed Booking Form with deposit. Please ensure that the spelling of the
client’s full name is correct. First names and surnames must match the name as it appears on the passport. If
names are incorrect at time of ticketing, there will be a charge to re-issue tickets. If Bench has not booked flights
please advise the departure date from Australia, together with relevant flight information.
DOCUMENTS
Documents will be provided only on receipt of full payment and a signed and completed Booking Form. Documents
will be despatched between two and three weeks prior to departure.
INSURANCE
We strongly recommend that a comprehensive travel insurance policy be taken out at time of paying the deposit.
Bench International will not accept responsibility for loss of deposit/full payment, loss or damage to baggage and
personal items, personal illness or injury, medical expenses, cancellation or curtailment of your trip.
LATE BOOKING FEE
Bookings made within 30 days of travel from Australia will incur a late booking fee of AUD $50.00 and full
payment will be required immediately.
AMENDMENT FEE
An amendment fee of AUD $50.00 will be levied to cover communication and administration costs for any
changes to bookings.
BOOKING FEE
A booking fee of AUD $50.00 will be charged for arrangements such as hotels and car hire not forming part of a
package with a minimum stay of five nights required.
CANCELLATIONS
All cancellations must be received in writing and will take effect from the date received by Bench International.
The following cancellation charges will apply to the tour costs.
More than 60 days before departure: Deposit only
60-49 days before departure: 40%
48-31 days before departure: 60%
30-0 days before departure: 100%
The non-issuing of an invoice or non-payment of deposit will not exempt clients from these cancellation and
administration fees. We regret we can make no exception to the charges and strongly recommend that
comprehensive travel insurance is taken out at time of booking to cover cancellation fees. These charges can
vary subject to the trading terms of our suppliers as some do impose higher cancellation fees on certain tours.
SPECIAL NOTE REGARDING PRICES
Much care has gone into the composition of itineraries and prices for this brochure, however circumstances beyond
our control such as currency devaluation, fuel or air fare surcharges, imposition of new or amended Government
charges (i.e VAT) may necessitate an increase in cost. Bench International cannot be held responsible for these
changes. Should this occur at any time until departure date, you will be notified as soon as possible, and regardless
of deposit or total payment having been made, any increase is to be paid by the client. If such increase is
unacceptable, the client may cancel the booking, though, in so doing, is still liable to pay any cancellation charges
imposed by our suppliers. While every effort has been made to ensure prices are accurate, please use the brochure
as a guideline only, as rates are subject to change.
OUR RESPONSIBILITY
Bench International is the trading name of Southern Cross Safaris Australia PTY Ltd. We do our best to make
sure your arrangements are satisfactory and we accept liability for, but only to the extent of, any loss or damage
sustained by you as a result of our negligence, or that of our employees or agents. Bench International uses local
ground operators in Africa. The standards of accommodation and other services are based on various factors,
which are generally accepted as indicated as a certain class, however we do not represent or guarantee that
standard, class or fitness for purpose of the accommodation or service. Bench International does not accept any
liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of those airlines,
local operators, shipping companies, hoteliers or other persons providing services in connection with your tour
pursuant to a contract between them and yourselves and over whom we have no direct and exclusive control. We
do not accept liability for any injury, damage, loss, delay, change of itinerary when required, additional expense or
inconvenience caused directly or indirectly by force majeure or other events which are beyond our control, or
which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbances,
fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents to,
or failure of, machinery or equipment, or industrial action (whether or not involving our employees and even
though such actions may be settled by acceding to demands of a labour group).
PRIVACY
Our privacy policy sets out how we manage your personal information and is available on our website at
www.benchinternational.com.au