City West Water
QES Management System
Issue Date: 01/10/2015
ENVIRONMENTAL POLICY
Purpose
City West Water’s vision is to be a truly sustainable water business. For us, sustainability means
balancing our social, environmental and economic responsibilities. The Environmental Policy
outlines how we seek to meet our environmental responsibilities.
Objectives
In meeting our environmental responsibilities we seek to achieve the following strategic objectives:
Environment – Significantly more with significantly less
 Optimise the sustainable use of alternate water through Integrated Water Cycle
Management
 Balance the needs of our customers and the environment in managing the supply and
demand for water
 Protect the environment and minimise any adverse impact of our business on the
environment
 Towards zero waste
Customers – Right product, right price, right way
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Our customers are efficient water users and clean and efficient producers
Community – Leading and including
 Community leader and advocate in water cycle management
 Partnering for sustainable outcomes and a healthy urban habitat
Financial and Economic – Efficiency and growth
 Continuous improvement towards peak efficiency
 Seek opportunities to benefit from sector-wide efficiency initiatives
 Balance risks and benefits to optimise triple bottom line return to the shareholder
To achieve these objectives we are committed to developing and delivering on our Environmental
Sustainability Plan, which outlines goals, targets and programs for the current Water Plan period.
Scope
We consider each of these objectives in all of our business decisions. Our Environmental
Management System (EMS) provides a structure to deliver our environmental responsibilities,
which include:
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Prevention of pollution - Reducing adverse environmental impacts by avoiding, reducing
and controlling pollution from our operations
Continual improvement and learning – Improving overall environmental performance
through a recurring process consisting of policy setting, planning, implementation, auditing
and management review
Compliance with applicable legal requirements and with other requirements to which we
subscribe
Promote open exchange of environmental information (including on our significant
environmental aspects) with customers, suppliers and the community to improve
environmental awareness and to obtain feedback on our environmental performance
Intergenerational equity - Respecting the needs of current and future generations
Enhancing the environmental performance and resource efficiency of customers,
contractors, suppliers and other stakeholders where the outcomes are consistent with our
business objectives.
Document POL-15
Rev 9
Page 1 of 2
City West Water
QES Management System
Issue Date: 01/10/2015
Strategy
The strategy for implementing this policy is:
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Identifying significant environmental risks through our certified EMS.
Identifying objectives, targets and actions in our Environmental Sustainability Plan to
address these significant risks and continually improve our environmental performance.
Taking actions necessary to respond to the challenges of climate change
Implementing the actions in our Environmental Sustainability Plan to meet the objectives
and targets.
Reviewing the targets and actions set out in the Environmental Sustainability Plan by City
West Water’s Board and Community Liaison Committee (CLC) at regular intervals.
Reporting progress against the targets and actions set out in the ESP to the City West
Water Board, Executive Management Committee and the community.
Publicly reporting on our environmental performance via our Annual Report and the City
West Water website.
Roles and Responsibilities
We assign accountability for implementing this policy to our management team. The Executive
Management Committee is responsible for incorporating our environmental responsibilities into
business planning and operational activities. The Board will oversee implementation of the policy.
The General Manager Customers, Community and Environment is responsible for directing,
reviewing and reporting upon the implementation of the Environmental Policy in City West Water.
All employees are responsible for developing an understanding of how their work functions are
affected by this Policy.
References
POL-11
POL-20
POL-58
POL-44
IRD-11
POL-62
Drinking Water Quality Policy
Risk Management Policy
Sewage Quality Policy
Social Policy
Developing and Implementing the Environmental Sustainability Plan
Alternative Water Policy
Review Process
The policy will be reviewed annually or more frequently as required.
Approved by the Board on 26 August 2015
Next due for review by the Board in August 2016
Document POL-15
Rev 9
Page 2 of 2