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SERVICE DESCRIPTION
Optus SatTalk® - Inmarsat Service
This Service Description forms part of the Agreement under which Optus supplies the Service to
you.
Rules of interpretation and capitalised terms which are used in this Service Description are
defined either in the General Terms or in the Dictionary within this Service Description. A
reference to a paragraph is a reference to a paragraph in this Service Description unless stated
otherwise.
Some important information about the Service:
Service Option
SatTalk® - Inmarsat Service
Optus Company Supplying the Service
Optus Networks Pty Limited
(ABN 92 008 570 330)
1.
DESCRIPTION AND COVERAGE OF SERVICE
1.1
Optus will provide, and you must acquire for the Committed Term, the Service in
accordance with the Agreement.
1.2
After the end of the Committed Term, Optus will continue to provide, and you must
continue to acquire, the Service in accordance with the Agreement until the Service is
cancelled in accordance with the Agreement.
1.3
The Optus SatTalk® - Inmarsat Service (also known as “IsatPhone Pro”) is a mobile
satellite communications service which provides voice and a variety of data capabilities
using capacity on the Inmarsat Satellite Network.
1.4
Apart from extreme polar regions, the Service has coverage in most of the world
(including all of Australia) provided the satellite network is available, except that:
(a)
you need to ensure there are no adverse local conditions or obstructions such as
tall buildings or trees in the way;
(b)
the internal or external antenna of your Optus Approved SatTalk® - Inmarsat
Terminal must point towards the satellite with strong signal strength and a wide
view of the sky to enable a direct ‘line of sight’ to the satellite. For example in
Australia, the relevant Inmarsat satellite is located north of Australia at
geostationary orbit slot 143.5 °E (or such other slot as may be notified by
Optus or Inmarsat from time to time);
(c)
the Service cannot be used indoors without connection to an approved indoor
repeater or externally mounted antenna; and
(d)
Optus does not guarantee or warrant that:
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(i)
the Service is available in each place within an area where there is
coverage;
(ii)
‘drop-outs’ will not occur during a data session;
(iii)
the Service will be uninterrupted; or
(iv)
there will be no congestion on the Optus network or the network of
any Supplier.
All satellite systems have some inherent anomalies that can create temporary,
unexpected loss of service, known as ‘drop-outs’, and any drop-outs during
voice calls or data sessions will not be credited to you.
1.5
You acknowledge and agree that:
(a)
the Service relies for its operation on services supplied by third parties, who are
not controlled or authorised by Optus; and
(b)
the provision of the Service is subject to bandwidth and network availability
and capacity,
and Optus therefore does not guarantee or warrant the level or quality of the Service
(subject to and without limiting clause 16.2 of the General Terms).
1.6
1.7
1.8
Subject to and without limiting clause 16.2 of the General Terms, you agree and
acknowledge that:
(a)
Optus excludes any and all liability to you for, or in connection with,
Interruptions to the Service or Individual Services (including Interruptions
caused by Optus’ negligence); and
(b)
notwithstanding clause 1.1 of the General Terms, this paragraph 1.6 replaces
clause 16.5 of the General Terms.
You agree and acknowledge that:
(a)
to the extent permitted by law, Optus’ total liability to you for all Loss suffered
or incurred by you under or in connection with the Agreement or the Service
(whether based in contract, tort (including negligence), statute or otherwise) is
limited, for all claims in aggregate, to a maximum amount of AU$1 million;
and
(b)
notwithstanding clause 1.1 of the General Terms, this paragraph 1.7 replaces
clause 16.8 of the General Terms (and, under the Agreement, references in the
General Terms to clause 16.8 will be read as instead referring to this paragraph
1.7).
In addition to and without limiting clause 10 of the General Terms, you agree and
acknowledge, in order to be able to provide the Service to you, Optus may need to
provide your (and your End Users’) Personal Information or other details you have
provided (including in your Application), to its Suppliers or other third parties which
may be located outside Australia (such as Inmarsat). You consent to Optus providing
this information to those third parties (and those third parties using that information for
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the purposes of your Service). You will also obtain all necessary consents from your
End Users to allow such disclosure and use.
1.9
The Optus SatTalk® - Inmarsat Service is a post-paid service which can be paid in
arrears or advance, depending on the Pricing Plan you have selected.
1.10
Optus may vary the Optus SatTalk® - Inmarsat Service, without liability, if reasonably
required for technical or operational reasons as long as the Service still complies with
the Agreement.
2.
YOUR USE OF THE SERVICE
2.1
The Service may be used for Voice, SMS, SME and Data Support (of a data service of
up to 2.4kbs).
2.2
The performance of the Optus SatTalk® Service will depend on many factors which
include:
(i)
signal strength;
(ii)
your hardware and software;
(iii)
general internet activity;
(iv)
the source of your download;
(v)
Satellite Interference and network availability; and
(vi)
speed and capacity of the server you access.
2.3
Voice: The Service allows the user to make a phone call. Currently the voice service is
unable to call 000 or 112 (emergency services).
2.4
SMS : The Service allows the user to send and receive a short text messages via a
connected computer – up to 160 characters – to or from a mobile phone depending on
the carrier.
2.5
SME: The Service allows the user to send and receive a short email via a connected
computer – up to 160 characters – to or from a mobile phone or email address,
depending on the carrier.
.
2.6
Data Support (of a data service of up to 2.4kbps): The terminal can be plugged into
the computer or similar device and used as a modem to establish a circuit switched data
connection with a speed of up to 2.4kbps. Please note that the Service itself is not an IP
data service. If you wish to have an IP data service, it must be purchased separately and
additional upload / download data charges may apply accordingly.
2.7
In addition to and without limiting clause 2 of the General Terms, when using the
Service you must (and must ensure your End Users):
(a)
adhere to Optus’ Acceptable Use Policy;
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2.8
(b)
comply with all laws, regulations, standards and industry codes applicable to
and your End Users;
(c)
ensure that the software you use in relation to the Service is properly licensed;
(d)
comply with any rules imposed by any third party whose content or services
you access using the Service or whose network your data traverses;
(e)
not infringe any person's Intellectual Property Rights (such as by using,
copying or distributing data or software without the permission of the owner);
and
(f)
not send or receive Content using the Service other than for your own personal
or business use.
You agree and acknowledge that Optus does not exercise any control over, authorise or
make any warranty regarding:
(a)
the availability, response times or other characteristics of the Service, except as
set out in this Service Description (subject to and without limiting clause 16.2
of the General Terms);
(b)
the accuracy or completeness of any Content which you or your End Users
may use, obtain, access or transmit using the Service, including any data which
Optus or a Supplier may cache as part of the Service;
(c)
the consequences of you or your End Users using, accessing or transmitting
any Content using the Service, including without limitation any virus or other
harmful software; or
(d)
any charges which a third party may impose on you in connection with your
use of the Service.
2.9
You must not resell, re-supply, share or otherwise distribute the Service (or any part of
the Service) to any third party without Optus’ prior written consent.
2.10
Optus may:
2.11
(a)
monitor your account to ensure compliance with the Agreement;
(b)
investigate any misuse of the Service and may involve police or other law
enforcement agencies in doing so; and
(c)
if Optus finds that you have misused the Service, Optus may recover from you
any costs of investigating that misuse. If your misuse causes Loss to another
user and Optus is required to pay compensation to that user, Optus may require
you to reimburse Optus for that Loss.
If you wish to use the Service outside of Australia, you are responsible for:
(a)
confirming that Service coverage is available in the relevant territory. You can
contact Optus for information on Service coverage in specific territories; and
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(b)
obtaining any licences or approvals that may be required to use the Service in
the relevant territory.
2.12
The Optus Approved SatTalk® - Inmarsat Terminal is capable of making data
connections that can result in significant bills for satellite airtime if usage is not
monitored and controlled. You must use caution when connecting your terminal to a
network.
3.
EQUIPMENT REQUIRED TO USE THE SERVICE
3.1
In order to access the Service, you need an Optus Approved SatTalk® - Inmarsat
Terminal and equipment which conforms to the Minimum System Requirements.
3.2
If you purchase an Optus Approved SatTalk® - Inmarsat Terminal from Optus:
(a)
as Optus purchases the Optus Approved SatTalk® - Inmarsat Terminal from a
Supplier, Optus reserves the right to cancel your order for such a terminal, even
after it has previously accepted the order; and
(b)
risk in any Optus Approved SatTalk® - Inmarsat Terminal passes to you on
delivery.
3.3
If you have purchased an Optus Approved SatTalk® - Inmarsat Terminal from Optus
and it is faulty, you should contact the Help Desk. You are responsible for returning the
terminal to Optus (or Optus’ nominated repair agent) for evaluation and repair. If Optus
(or Optus’ repair agent) does not find any fault with the terminal, you will be charged a
fee (currently $90 (excluding GST), but subject to change) plus freight costs to return
the terminal to you. You must pay or confirm acceptance of these charges before the
terminal will be returned.
3.4
In order to send and receive data using the Service, you need a specific SatTalk® Inmarsat Subscriber Identity Module Card, referred to as an “Optus SatTalk® Inmarsat SIM Card” or “SatTalk® - Inmarsat SIM Card”, which when inserted in an
Optus Approved SatTalk® - Inmarsat Terminal, allows that terminal to establish a data
or voice session using the Service.
3.5
Optus SatTalk® - Inmarsat SIM Cards may only be used with your Optus Approved
SatTalk® - Inmarsat Terminal.
3.6
If the Optus Approved SatTalk® - Inmarsat Terminal or the SatTalk® - Inmarsat SIM
Card is lost or stolen, you must immediately inform Optus, to enable Optus to terminate
the network link with your terminal. Such loss or theft does not in any way reduce your
obligations to pay any charges incurred on your Service. It is your responsibility to
ensure that appropriate safeguards are taken to prevent any unauthorised or unlawful use
of the Service.
3.7
Unless otherwise specified in the Agreement, Optus is not responsible for the
installation, operation, quality of transmission or maintenance of any equipment you use
with the Service.
4.
CUSTOMER SERVICE
4.1
Optus will make available to you a single point of contact for support of the Service (the
Help Desk) including billing enquiries and fault rectification. The Help Desk can be
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contacted on a telephone number and/or email address provided by Optus from time to
time.
4.2
You must ensure that any person contacting the Help Desk is familiar with the technical
configuration of your network. Before you contact the Help Desk, you must perform
sufficient internal fault diagnostics to ensure that the problem is on the Service.
4.3
Optus will not provide you or your End Users with any assistance or support for (or for
any issues caused or contributed to by) devices, equipment or services connected to, or
used with, the Service which have not been provided by Optus.
4.4
If you contact the Help Desk regarding a fault and when investigated Optus determines
that:
(a)
(b)
the fault:
(i)
is not a fault with the Service; or
(ii)
relates to a matter referred to in paragraph 4.3 above; and
if you had undertaken internal fault diagnostics, then you would have
ascertained that the fault related to a matter referred to in paragraph 4.3 above
or was not with the Service,
then Optus may charge you for the services of the Help Desk.
4.5
Optus may refer your enquiry regarding a fault to a third party in some circumstances.
This may require Optus to transfer your call, or forward your email, to that third party
and provide that third party with details about you and your use of the Service to enable
that third party to assist with your enquiry. You consent to Optus doing so.
5.
INVOICING AND PAYMENT
5.1
You must pay the charges for the Services once Optus provides you with an invoice.
5.2
Your invoice will indicate the methods of payment Optus will accept. You must pay all
charges incurred as shown on the invoice whether or not use of the Service was
authorised by you. Optus may include unbilled charges in a later invoice(s), to the
extent permitted by law.
5.3
You must pay all charges for the Service within 30 days of the date of invoice (unless
otherwise notified by Optus).
5.4
If you do not pay your invoice by the applicable due date, Optus may (without limiting
any other rights or remedies which Optus may have):
5.5
(a)
charge you a dishonour fee(s); and
(b)
suspend your Service, if, after trying to contact you for payment, payment is
still outstanding.
If your Service is suspended under sub-paragraph (b) above, you must contact Optus to
make alternative payment arrangements, in which case Optus may agree to lift the
suspension. However, if you do not contact Optus and arrange alternative payment
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arrangements within 30 days after the suspension commences, Optus may cancel the
Service. This paragraph is in addition to any other rights or remedies which Optus may
have, including under the General Terms.
5.6
Because of dependencies on our Suppliers and different usage/billing cycles, there may
be delays in you being notified of the charges which you have incurred using the
Service. (As an example only, if your billing cycle is on the 9th of each month, you may
not receive the invoice for usage during September until 9 November.)
5.7
You may request a copy of your bill from a previous billing period. Optus may charge
you for the copy of the bill.
6.
EQUIPMENT CHARGES (if you purchase an Optus Approved SatTalk® - Inmarsat
Terminal from Optus)
6.1
Optus Approved SatTalk® - Inmarsat Terminals purchased from Optus may only be
purchased by payment in full up-front, unless expressly stated otherwise in your
Agreement.
6.2
It is not possible to charge the cost of your Optus Approved SatTalk® - Inmarsat
Terminal against your Technology Fund.
6.3
Pricing is subject to change and shown in Australian dollars inclusive of GST in the
Application (if you purchase an Optus Approved SatTalk® - Inmarsat Terminal from
Optus).
6.4
If you have purchased an Optus Approved SatTalk® - Inmarsat Terminal from Optus,
Optus will bill you for the purchase price of the terminal in your first bill for the
Service.
6.5
If you lose or damage your Optus Approved SatTalk® - Inmarsat Terminal, Optus may
charge you for the cost of repair or replacement (based on the then current price of the
equipment).
7.
SERVICE CHARGES
7.1
You must pay the following charges for the use of the Service:
(a)
depending upon the Pricing Plan you select in your Application, an activation
fee may be payable upon registration for the Service – this relates to the initial
registration, connection and activation of the Service;
(b)
a subscription fee, the payment frequency of which is defined in your
Application, is a charge to access the Service, and varies depending upon the
Pricing Plan you select in your Application. This fee is payable:
(i) in arrears if your payment frequency is monthly; or
(ii) in advance if your payment frequency is quarterly, or annually;
(c)
usages/traffic charges if your usage of the Service (as explained in paragraph
7.3 below) exceeds the Monthly Allowance of the Pricing Plan you are on (and
if applicable, these charges are billed monthly in arrears);
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7.2
7.3
(d)
usages/traffic charges for usage of the Service (as explained in paragraph 7.3
below) not included in the Monthly Allowance of the Pricing Plan you are on
(and if applicable, these charges are billed monthly in arrears); and
(e)
any other charges applicable to the Service listed or referred to in your
Application (or otherwise referred to in the Agreement), such as Excess Usage
Charges and a ‘sim swap fee’ (if applicable).
However, the exact charges payable by you for the Service will depend on:
(a)
the features and characteristics of the Individual Service you choose;
(b)
the applicable Pricing Plan, including the duration of your Committed Term
and payment frequency;
(c)
your use of the Service including any usage above or not included in the
Monthly Allowance of the Pricing Plan you choose; and
(d)
if you accept the terms of a Special or Promotion.
Optus calculates usage/traffic charges for the Service as follows:
(a)
Charges for Voice are per 15 seconds or part thereof.
(b)
Charges for Data Support are per 15 seconds or part thereof (Note: this does
not include any additional upload / download charges which may apply to a
separate data service, as explained in paragraph 2.6 above).
(c)
Charges for SMS and SME are per 160 characters or part thereof.
(d)
Your Monthly Allowance for Fleet Plans is multiplied by the number of
months relevant to your payment frequency. For example, if your Pricing Plan
provides $10 of monthly Allowance and you select a payment frequency of
quarterly, you can use $30 of Monthly Allowance over the 3 month period.
Any usage of the Services which exceeds the Monthly Allowance is charged at
the Out Of Bundle Rates and will be charged monthly in arrears. There is no
roll over of unused dollar allowances to the subsequent month, quarter or years.
(e)
Your monthly Allowance for Non-Fleet Plans is a set time allowance each
month which can be used in that month to make selected Voice calls (as
explained in paragraph 8.6(a) below). Any usage of the Service which exceeds
the Monthly Allowance or any usage of the Service to make Voice calls not
included in the Monthly Allowance or for using any other airtime service
active on your Service (as explained in paragraph 8.6(a) below) is charged at
the Non-Fleet Rates and will be charged monthly in arrears. There is no roll
over of unused time allowance to the subsequent month.
8.
PRICING PLANS
8.1
If you have already completed your Application for the Service, the name of your
Pricing Plan will be indicated on your Application. If you do not know the name of
your Pricing Plan you may contact Optus to confirm your Pricing Plan details.
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8.2
Pricing Plans are applicable to individual SIMs.
8.3
The pricing in your Pricing Plan for each Individual Service is specified in your
Application (see Customer Contract Signing Sheet B) and:
(a)
is in Australian dollars and exclusive of GST;
(b)
is subject to change by Optus (including due to exchange rate variations), but
any changes will not apply to existing Individual Services during their
Committed Terms; and
(c)
is for a satellite service only and excludes any terrestrial backhaul or
connectivity costs.
8.4
The Committed Term for the Service is deemed to start on the date that the Service or
Individual Service is activated. This date will be advised to you in the welcome letter
you receive with your SatTalk® - Inmarsat SIM Card. If you wish to find out the
Committed Term start or end date, you can contact Optus.
8.5
You will be charged a subscription fee which may be billed monthly, quarterly, or
annually, dependant on your Pricing Plan.
8.6
Monthly Allowance
(a)
Non-Fleet Plans
(i)
The Monthly Allowance for Non-Fleet Pricing Plans is a set time
allowance of an aggregate of 10 minutes a month which you can use
that month to use your Service to make Voice calls from the Optus
SatTalk® - Inmarsat Service to any Australian or international fixed,
cellular or voicemail service or to any of the following Inmarsat
services: GSPS, BGAN, FleetBroadband and SwiftBroadband.
(ii)
The Monthly Allowance for Non-Fleet Pricing plans cannot be used
for making any other Voice calls or for using any other airtime
services active on your Service, including SMS, SME, or Data
Support.
(iii)
Any usage of the Service:
(A)
which exceeds the Monthly Allowance; or
(B)
for Voice calls not specifically included in the Monthly
Allowance (as identified in paragraph 8.6(a)(i) above); or
(C)
for any other airtime services active on your Service,
including SMS, SME and Data Support,
will be charged at the Non-Fleet Rates specified or outlined in your
Application and will be charged monthly in arrears.
(iv)
The payment frequency of Non-Fleet Pricing Plans is monthly.
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(v)
(b)
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Any portion of your Monthly Allowance which you have not used by
the end of each month will be forfeited and will not rollover to the
next month.
Fleet Plans
(i)
The Monthly Allowance for Fleet Pricing Plans is a set amount of
included value which you can use each month to access the various
airtime services active on your service such as Voice, SMS and Data
Support, each of which depletes the Monthly Allowance at the In
Bundle Rate outlined in the relevant pricing table for your
Application.
(ii)
For example, if the Fleet Pricing Plan selected has a Monthly
Allowance value of $10; Voice to Fixed In-Bundle Rate is $1 per
minute; and the SMS In Bundle Rate is $0.50 per SMS. Ways in
which this Monthly Allowance could be depleted include but are not
limited to:
(A)
10 Minutes of Voice to Fixed calls
(B)
10 SMS Messages and 5 minutes of voice or
(C)
20 SMS Messages
(iii)
The Monthly Allowance for fleet plans is the same value as the
subscription fee for the selected Pricing Plan.1
(iv)
The Monthly Allowance is shared across all Individual Services
assigned to the fleet.
(v)
If your payment frequency is quarterly, or annually, your Monthly
Allowance is multiplied by the number of months relevant to your
payment frequency. For example, if your Pricing Plan provides for a
Monthly Allowance of $10 and you select a payment frequency of
quarterly, you can use $30 of included value over the 3 month period.
(vi)
Any usage of the Service which exceeds the Monthly Allowance is
charged at the applicable Out Of Bundle Rate, and will be charged
monthly in arrears.
(vii)
Any portion of your Monthly Allowance which you have not used by
the end of each payment period will be forfeited and will not rollover
to the next payment period. (Your payment period corresponds to the
payment frequency under your Pricing Plan – so for example, if your
payment frequency is monthly, your payment period is a Month; if
your payment frequency is quarterly, your payment period is a quarter
(ie 3 Months), and so on.)
Fleet plans are anticipated to be available by May 2013, or as otherwise advised by Optus.
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8.7
From time to time, Optus may change the standard rates for its Pricing Plans. If these
rates change, you will continue to be charged your contracted rates until the end of your
Committed Term.
8.8
At the end of your Committed Term, unless you or Optus cancel your Individual
Services, your Individual Services will be automatically renewed on the new standard
rates for your Pricing Plan at the same payment frequency but with no Committed
Term. This means that if, for example, your payment frequency is annually (ie you are
on a 12 month Pricing Plan), at the end of the Committed Term, you will be charged a
new annual subscription fee (at the then current rate, which may be different to the rate
that applied during the Committed Term) to cover a further 12 month period, unless you
or Optus have cancelled the relevant Individual Service. Optus may notify you of the
new annual subscription fee at the end of the Committed Term, but is not required to do
so.
8.9
Cancellations of the Service (or an Individual Service) are based on the duration of your
payment frequency (for example, a full Month, if you payment frequency is Monthly).
8.10
On cancellation or termination of the Service (or an Individual Service), there will be no
pro-ration, refund or reimbursement of any fees paid or payable by you for the relevant
payment period (for example, the particular Month, if your payment frequency is
Monthly) in which the Service (or Individual Service) is cancelled or terminated.
8.11
If the Service (or an Individual Service) is cancelled before the expiry of the Committed
Term, you must pay Optus a cancellation fee equal to 100% of the subscription fee that
would have been payable for the remainder of the Committed Term from the date
cancellation takes effect. This is in addition to any other amounts payable by you for the
Service (or the Individual Service, as the case may be) such as usage charges and
Excess Usage Charges incurred up to and including the date cancellation takes effect.
8.12
You will still incur and be invoiced the subscription fee during any period in which the
Service (or an Individual Service) is suspended (including where you request a SIM
suspension). This is the case even if the Service is outside the Committed Term.
8.13
The following charges may also apply:
(a)
Late Or Non-Payment Fees And Charges
If you do not pay all amounts you owe Optus by the date the payment is due,
Optus may charge you a late fee of:
Unpaid Amount
Late Fee
Less than $100
$10 per month
$100 or more
$10 per month plus 2%
above the prime lending rate
charged to us by the ANZ
Bank calculated daily on the
unpaid amount above $100
(including any late fees
already incurred).
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This late fee is payable until all outstanding amounts are paid.
(b)
Mercantile agent recovery fee
If Optus engage a mercantile agent against you to recover money you owe
Optus, Optus may charge you a recovery fee of 15% of the outstanding
amount.
(c)
Replacing your Optus SIM card
Optus may charge you a fee for replacing your Optus SIM card if it is lost or
damaged.
(d)
Payment Dishonour Charges
(i) If you elect to pay your bills by direct debit (‘Optus AutoPay’) Optus may
charge you a dishonour fee of $22 if the payment is dishonoured by your
nominated financial institution or credit provider.
(ii) Optus may also charge you a dishonour fee of $22 if you pay Optus by
cheque and the payment is dishonoured by your financial institution.
(iii) This fee is in addition to any fees that your financial institution or credit
provider may charge you.
(e)
Copy of Back Bills
If you ask Optus for another copy of one of your bills Optus may charge you
$5.50 (excluding GST) per copy.
(f)
Change of pricing plan
If you wish to downgrade your Pricing Plan during your Committed Term to
one which is lower in value, you will be required to pay a fee equal to the
number of payment periods (for example, months or quarters, depending on
your payment frequency) remaining in your Committed Term multiplied by
your current subscription fee. Any unused Monthly Allowance value will be
forfeited. The Committed Term of the new Pricing Plan will then be applicable.
If you wish to upgrade your Pricing Plan during your Committed Term to one
which is higher in value, any unused Monthly Allowance value will be
forfeited and the Committed Term of new Pricing Plan will then be applicable.
You will need to start a new Committed Term for each upgraded or
downgraded Pricing Plan (that is, time which you have accrued on your
existing/previous Pricing Plan will not be taken into account in relation to your
new Pricing Plan).
Any changes to Pricing Plan take effect on the first day of the following
calendar month.
To determine whether your change of plan would be considered an upgrade or
a downgrade, please contact your Optus Account Manager.
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DICTIONARY
Application is the form which you must sign and contains the details of the equipment and
services which you have requested from Optus including pricing. It also contains your details
and a summary of the terms and conditions of the service.
Acceptable Use Policy means the Optus Business Internet Acceptable Use Policy as set out in
Appendix HH of the Optus Standard Form of Agreement (SFOA). The Acceptable Use Policy
sets out the rules and guidelines with which you must comply in using the Service.
Content means:
(a)
all forms of information, including text, pictures, animations, video, sound recordings,
software, separately or combined, and
(b)
any Content service (as defined in the Telecommunications Act 1997), sent and received
across a network.
Help Desk means the single point of contact for support of the Service including billing
enquiries and fault rectification provided by Optus and/or third parties.
In Bundle Rate means the rate you will be charged if you are within the Monthly Allowance
and is defined in your Application. This is only applicable for Fleet Pricing Plans.
IP means Internet protocol.
Minimum System Requirements means the minimum computer hardware and operating
systems software required for connection and customer support. The Minimum System
Requirements can be found in Attachment 1 to this Service Description, as updated by Optus
from time to time.
Month means a calendar month.
Monthly Allowance means the total included value (in dollar value or time allowance,
depending on your Plan type) you have available for a Month as defined in your Application, as
further explained in paragraph 8.6.
Non-Fleet Rate means the rate you will be charged if you are on a Non-Fleet Pricing Plan and is
specified or outlined in your Application.
Optus Approved SatTalk® - Inmarsat Terminal means an Optus SatTalk® - Inmarsat
terminal expressly approved by Optus for use with the Service (and which includes the terminal
specified in Attachment 2, unless otherwise notified by Optus).
Out Of Bundle Rate means the rate you will be charged if you exceed the Monthly Allowance
and is specified in your Application. This is only applicable for Fleet Pricing Plans.
Pricing Plan contains information about some of the charges and certain other terms and
conditions of the plan for the Service which you have selected in your Application. You may
also hear a Pricing Plan referred to as a ‘rate plan’. The Pricing Plan you have selected is set out
in your Application, as updated by Optus from time to time.
Optus SatTalk® – Inmarsat Service – Service Description
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Satellite Interference means electromagnetic radiation emanating from any source (including
the emission of signals from a satellite or any other space satellite, the emission of spurious
signals from defective equipment, unauthorised transmissions to a satellite and the interaction of
two or more signals authorised for transmission to a satellite) which has or is capable of having a
detrimental effect on the satellite, the Service or equipment of Optus or a third party.
Inmarsat Satellite Network means the satellite system and associated network infrastructure
operated by Inmarsat Telecommunications Limited and used in the provision of the Service.
Optus SatTalk® – Inmarsat Service – Service Description
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ATTACHMENT 1
MINIMUM SYSTEM REQUIREMENTS
-
To use the The SatTalk® – Inmarsat service to access data, you require a computer with a
USB port.
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The SatTalk® – Inmarsat terminal provides Interfaces as outlined in Attachment 2 and
therefore to access these Interfaces, your device will need to be compatible with the relevant
standards for these Interfaces.
Optus SatTalk® – Inmarsat Service – Service Description
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ATTACHMENT 2
Hardware specification
IsatPhone Pro Terminal
Terminal
Size (WxHxD)
Weight
Display
Interfaces
IsatPhone Pro
54 x 170 x 39mm
279g – including battery
High visibility colour screen
Micro USB, Audio Socket, Antenna Port,
Bluetooth 2.0
9-32 VDC
Power Requirements
Operating
Temperature Range
Conformity
Services
-20°C to +55°C
95% relative humidity
IP54
2.4kbps voice codec
2.4kbps Data Services
Fixed, mobile
Usage
Power Sources
Battery, Mains (with adapter)
Optus SatTalk® – Inmarsat Service – Service Description
16 October 2013