Dr Mittal & Partners and Milman Medical
Ltd
The Health Centre, 1st Floor, 50 Milman
Road, Reading,
Berkshire, RG2 0AR
drmittal.partners@nhs.net,
www.milmanroadhealthcentre.co.uk
OPENING TIMES
Mon: 08:00-18:30
Tue: 08:00-18:30
Wed: 07:00-18:30
Thu: 08:00-20:00
Fri:
08:00-18:30
Sat: alternate 08:00-12:30
Sun: closed
Late night surgeries are available – these days
change on a weekly basis for flexibility for all of
our patients – please call for more details.
TELEPHONE NUMBERS
Emergencies, Visits and Out of Hours
0118 986 2286
Appointments & Prescriptions
0118 986 2286
Enquiries and Results
0118 986 2286 (after 2pm please)
Business & Enquiries
0118 986 2286
Fax
0118 975 5033
Dr Mittal & Partners and Milman
Medical Ltd
PRACTICE
LEAFLET
Information for
Patients
The Freedom of Information Act gives you the right to
request information held by a public sector organisation.
Unless there’s a good reason, the organisation must provide
the information within 20 working days.
There may be a charge for this information.
PARTNERS
Dr R Mittal
GPs
Dr E Bumpstead
Dr B Bi
Dr A Bajwa
Dr S Kayani
We also have 1 Practice Nurse and 2 Healthcare
Assistants
APPOINTMENTS
TELEPHONE ADVICE
COMPLAINTS PROCEDURE
All surgeries are by appointment, and can be made in person
or by telephone. We use a scheme called Advanced Access
where we are able to offer same day Dr’s appointmentstherefore there is no need to book your appointments in
advance. We also do still offer a small amount of pre-booked
appointments if needed, but these will not be available on a
Monday.
If you are unable to attend for your appointment please let
us know so that we can offer this to another patient.
We operate a Duty Doctor service which allows patients to
receive advice over the telephone. These appointments are
available every day.
We accept that there may be times when our service does
not meet your expectations. If this is the case and you wish
to make a complaint, you can in the first instance ask to
speak to a member of the Senior Management Team who
will be able to address your concerns. If you wish to make a
formal complaint, you must do so in writing, addressing your
letter to Anne-Marie Dykes.
REPEAT PRESCRIPTIONS
Requests for repeats prescriptions will be dealt with within
48 hours. All repeat requests must be made in writing – we
cannot accept requests over the telephone.
RESULTS
ON-LINE ACCESS
Some services are available for you to book on-line. If you
wish to register for this service, please visit reception with
some photo ID and you will be given a password. You will
then be able to book appointments, request repeat
prescriptions an view results and medical records online.
URGENT APPOINTMENTS
We will still have urgent appointments each day
HOW TO REGISTER AS A PATIENT
If you are new to the area and wish to register with one of
our GP’s please ask at our Reception. If you have your
Medical Card then please bring this along with you.
Following your registration you will be invited to have a new
patient check to enable your registration to be fully
complete. An appointment will be offered with our Health
Care Assistant during your registration.
HOME VISITS
Home visits should only be requested for those who are
unable to come to the Surgery because of serious illness and
infirmity. They should be requested before 11am if at all
possible.
Whenever possible we prefer to see you at the Surgery; if
you do not feel well enough to sit in the waiting room we
can make alternative arrangements. Requests for visits after
11am will be assessed by the Duty Doctor.
Please telephone between 2pm & 4pm for the results of
any investigations.
Please note that on average, blood test results take 3-5
working days, X-rays take 7-14 working days and cervical
smear results take 3-5 weeks.
CHAPERONES
All patients are entitled to have a chaperone present for any
consultation. Please request this at the time of booking or
speak to your GP.
OUT OF HOURS
If you have an urgent problem when the surgery is closed,
please ring 111 for advice and direction to the most
appropriate service.
DATA PROTECTION
All information held about patients is completely
confidential. The Practice is registered under the Data
Protection Act 1984. This Act protects data held on the
computer system.
OTHER LEAFLETS
You will find a wide variety of Practice Leaflets which will
inform you of all the services that we provide for our
patients. These include a Patient Charter Leaflet and
Comments and Complaints leaflets.
Patient Advice & Liaison Services (PALS)
Freephone 0800 0304563
Services Available At The Health Centre:
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Family Planning
Immunisations
Travel Clinic
Antenatal / Postnatal
Smoking Cessation Clinic
Minor surgery
Acupuncture
Podiatry
Dietician
Counselling service
Citizens Advice Bureau
Blood clinic