Initial Damage Assessment (IDA) Guidelines Immediately following, and even while a disaster or major emergency is occurring, it will be necessary to quickly and as accurately as possible assess the damages and impacts. The initial damage assessment (IDA) focuses on damages to residences, businesses and public infrastructure. A timely damage assessment will give important information to emergency managers to enable them to support emergency response personnel and provide resources to the areas most in need, effectively assisting the population with critical emergency needs. A timely and accurate IDA process that is mutually agreed upon by local jurisdictions and the state will give state emergency managers the data necessary to determine if the disaster event and resultant damage exceeds the capacity of available local and state resources. The state can then decide if the event is of sufficient severity to warrant a request by the Governor for federal disaster assistance. Situation Reports Immediately following a disaster (within 24 hours), it will be the responsibility of county and municipal emergency managers to develop local situation reports. Situation reports provide an overview of areas within the local jurisdiction that have sustained damage and will need to be surveyed to determine the extent of damage. Situation reports can be compiled using information from a variety of sources and may not necessitate an on-site visit by local emergency managers. Information sources used to compile the reports include first responder reports and dispatch logs. Additional sources are the American Red Cross, utility service providers, CDOT advisories, the National Weather Service, media reports and citizen calls. Situation reports should at a minimum include: name of reporting jurisdiction, casualty estimates, areas of reported damage, probable extent of damage, nature of damages (residential, business, infrastructure), impacts to critical facilities/services, local/mutual aid resources deployed, and outside assistance needed or anticipated. Critical facilities (e.g., hospitals, airports) and special needs populations (e.g., nursing homes, day care facilities) may be contacted directly to determine the degree of damages. Emergency Managers may decide to do a windshield survey or spot checks of the affected areas to verify/clarify damage reports and to assess the broad scope of impacts. Situation reports provide a “footprint” of locally damaged areas that will need to be prioritized and assessed in more detail through a house-by-house, street-by-street damage assessment. Situation reports should be forwarded to the State Emergency Operations Center (SEOC) in Centennial where staff can use the information to commit resources or place resources on standby. Sources of possible assistance that can be accessed through the SEOC include state, federal and military resources, Civil Air Patrol, COEM Field Managers, International Code Council (building inspectors), and the Colorado Volunteer Organizations Active in Disasters (COVOAD). The larger and more severe a disaster, less information will be required to support a declaration request by the Governor. Smaller and more marginal events will require a greater amount of data to substantiate requests for state and federal assistance. Damage Assessment Team Deployment Damage assessment teams will deploy to assigned sites/areas to perform damage assessment as prescribed in the operations briefing and in accordance with the teams’ prioritized list of sites. Teams will maintain communications with the local EOC and keep the Damage Assessment Coordinator apprised of progress. Assessments will be conducted street-by-street, property-by-property unless otherwise instructed by the Damage Assessment Coordinator. If teams encounter conditions that will make it unsafe to perform their assigned damage assessments, the team leader will report these conditions to the local EOC and await instructions on how to proceed. If areas of severe damage are encountered and public safety personnel are not on the scene, report the information to the local EOC immediately, so that emergency response personnel can be dispatched to protect life and property. Teams that encounter members of the public or media should not discuss potential or anticipated damage assessment outcomes. Teams should not volunteer commitments to the public concerning disaster response or disaster assistance, but informational brochures concerning safety, recovery assistance and hazard mitigation may be distributed. Upon completing assigned inspections, teams will report to the local EOC and provide all data collected to the Damage Assessment Coordinator. Estimating Damage With different individuals assessing damage and different agencies applying the information to their own programs, it is important to establish consistent standards in estimating damage. Estimating damage costs, as described in these guidelines, will generally relate to residential dwellings, small business facilities and other small structures. These procedures will usually not be appropriate for estimating damage costs to public facilities. A ten level damage scale will be used to estimate the level of damage to a particular property. 1 2 least severe 3 4 5 6 7 8 9 10 most severe Level 10 is the most severe damage, and level 1 is the least severe. This chart gives specific guidance in determining damage levels and was compiled using resources from federal, state and private agencies. It is designed to help make a somewhat subjective process more objective and consistent across different assessors. The ten level scale can be used to provide: a damage description guidance concerning the structure’s habitability things for damage assessors to look for in evaluating a structure water level assessments when flooding is involved. (Note: water levels are general guides. Flooding damage intensifies with the force of the water, duration of the flood and the degree of contaminants and sediments in the water.) an indication of how FEMA and the ARC would categorize the damage to a structure in each damage level (i.e. Destroyed, Major, Minor, Affected Habitable) and gives definitions for these four damage categories. In general, do not enter a dwelling. It should not be necessary to enter a dwelling in order to assess the damage level. Assessors must consider all areas of damage to a structure in deciding an overall damage level for the entire property. Generally, if a damaged area appears to border between two levels, choose the higher or more severe level. Much of the damage classification to a dwelling is based on its habitability. Ask yourself: Is the dwelling SAFE, SANITARY, SECURE? Could I live in this dwelling as it is?…or as repairs are being made? How much repair would it take to make it habitable? Consider the essential living areas: kitchen, bathroom, occupied bedrooms, living room. For a structure with damage at several levels (5,6,7), rate the structure at the higher level, 7. In a case where four areas are assessed at damage levels 2,6,6,7, the assessor must make a judgment on overall damage level. Since two areas are level 6 and one area is only a level 2 (well below the 6 and 7), the overall level might be rated at 6. Assessors should: Refer to damage level guidelines Be consistent in assessments Choose the more severe level if damage appears to border between two levels Supplement assessments with damage descriptions Trust their judgment Estimating Water Depths Brick – 2.5 inches per course Concrete or cinder block – 8 inches per course Lap or aluminum siding – 4 inches or 8 inches per course Door knobs – 36 inches above floor Stair risers – 7 inches Standard doors – 6 2/3 feet Estimating Dollar Amount of Damage Estimated Dollar Damage = [Damage Level x .1] x [Pre-disaster market value x 1.1] 1. Convert damage level to a percent of damage. i.e. damage level 3 is 30% damage, damage level 7 is 70% damage, etc. 2. Multiply the pre-disaster market value of structure by 1.1 or 110% of predisaster value. 3. Multiply the percent of damage by 110% of pre-disaster market value. Example damage level 7 x .1 = .7 pre-disaster market value in $100,000. $100,000. x 1.1 = $110,000. Estimated Dollar Damage is .7 x $110,000. = $77,000. Estimating Damage to Contents Estimating damage to contents will assist the family services caseworkers as well as increase total damage cost estimates. Contents will include food, clothing, furniture & major appliances. An estimation of probable damage to contents is obtained from asking the occupants of the property, if at all possible. Residential-Business Teams Two forms can be used to document damages and ownership information: 1. Initial Damage Assessment – Housing Losses Occupant information Primary versus secondary home Home type (single-family, multi-family, mobile home) Ownership versus rental unit Damage level (minor—major—destroyed) Accessible Water level (if applicable) Replacement cost (optional) Estimated dollar loss (optional) Insurance coverage (homeowners, NFIP) Estimated income (optional) 2. Individual Damage Assessment – Business Losses Ownership/tenant information Estimated days out of operation Number of employees Replacement cost or fair market value Estimated dollar loss Amount of insurance coverage Percent uninsured loss Damage level (minor—major—destroyed) Public Infrastructure Teams The Site Summary Sheet (FEMA 90-81) is the principal form for documenting infrastructure damages at each damage site. The form describes the damages or the scope of work to be performed, including an estimated cost for repairs (quantities and unit prices can be identified, where possible, but an informed estimate may be sufficient). The form also can be used to identify name and location of damaged facilities, damage category (i.e., roads and bridges, water control facilities, etc.), percent of work completed, and (where applicable) special considerations such as insurance coverage and hazard mitigation potential. Damage Assessment Summary The data collected by the teams can be summarized on the Damage Assessment Summary Form, which can then be used to inform elected and other local officials, the general public, the State EOC, congressional offices, and the news media. Briefing Checklist General Provide current update concerning the disaster event Review purpose and importance of damage assessment mission Designate team members and assign designated team leader Outline geographic areas affected by the event and designated for IDA Distribute prioritized list of sites/areas to be assessed Assign sites to specific teams Anticipate degree of damage and destruction that should be encountered Designate level of detail needed for the damage assessment Windshield Survey More detailed house-by-house Stress importance of expediting the process (objective is to obtain information as accurately as possible with as little delay as possible) Refer to IDA Guidelines Safety and Maneuvering Unstable/unsafe buildings, structures (identify any known areas) Flash flood potential, rapidly changing weather conditions Potential hazards that might be encountered and how to handle (downed wires etc.) Equipment Assign vehicles, if appropriate Assign Team Equipment Kits Review damage assessment forms and guidelines Procedures for obtaining & being reimbursed, should additional supplies be needed Communications Radios, cellphones (operations check and establish check-in time frames) Guidelines for interacting with the public and media Pamphlets explaining types of assistance, if available List of emergency shelters, recovery centers, mobile feeding sites Contact local EOC to clarify questions, instructions Equipment Checklist Photo identification badges Hard hats Rubber pull-over boots (waterproof) Protective gloves Reflective traffic vests Insect repellent Eye protective glasses Hearing protection Rain gear First aid kit Nylon bag (to store personal equipment) Vehicle, 4WD (recommended) full gasoline tank Shovel, folding spade type Sand (recommended for vehicle) Rock salt (recommended for vehicle) Road flares “CAUTION” tape “DO NOT ENTER” tape Binoculars Hand held radio (county/city supplied) back-up battery perform operational check Cellular telephone (county/city supplied) back-up battery/car adapter perform operational check Duct tape ADC Maps, NCC & KC (book), SC (folding) Note pads Pens Clip boards Whistle for signaling Flashlights (w/extra D-cell batteries) Tape measure, 25 feet Guidance, contact with media/public English/Spanish language communication chart Recovery flyers to distribute to residents/businesses Safety pamphlets Damage Assessment Level Guide for each team member for each team member for each team member for each team member for each team member 1 for each team member for each team member for each team member 1 1 1 1 50 lb. bag 50 lb. bag 12 1 roll (1000 ft.) 1 roll (1000 ft.) 1 1 1 1 1 roll 1 each 3 6 1 1 2 1 1 1 1 each Safety Checklist Electricity 24 Hour Emergency Numbers: __________________ Downed Electric Power Lines: o Notify EOC. o Don’t attempt to remove a tree limb or other object from power lines. Don’t attempt to use a branch, board, fiberglass etc. All these can conduct electricity. o If you are in a vehicle and a power line falls on it, STAY IN THE VEHICLE. If for some life-threatening reason, you must exit the vehicle, jump. Do not touch both the vehicle and the ground at the same time. Natural Gas 24 Hour Emergency Number: ___________________ If You Smell Gas: o Immediately extinguish all open flames. o Prohibit smoking. o DO NOT – operate electrical switches or machinery, use telephones, ring doorbells, use flashlights, or use two-way radios. o Avoid any actions that could cause a spark. o Notify EOC. If You Discover a Broken Natural Gas Line: o o o o o o Immediately extinguish all open flames and turn off all machinery. Avoid any actions that could cause a spark. Alert everyone in the area of the potential danger and evacuate the site. Rope off the area with “CAUTION – DO NOT ENTER” tape. Notify EOC. Wait for professionals. Never attempt to fix a gas pipeline. Animals – Avoiding Dog Bites When Dogs Might Bite: o o o o They feel threatened, are afraid, are protecting their territory/food/family/pups. They don’t know you. Their chase response is triggered. They are in pain or irritated. Warning Signs a Dog Might Bite: o o o o Dog stands stiff and still, hair may be up. Dog stares at you. Dog’s tail is stiff and wagging very fast, ears erect. Dog growls, snarls, shows teeth. What to do if Threatened by a Dog: o Do not trigger the natural instinct to chase. o Stand still, remain calm, don’t run or turn your back to the dog. Wait until dog leaves, then back away slowly. o If dog comes to sniff you, let it. Don’t try to pet. o Don’t make any fast or jerky movements. o Don’t stare into the dog’s eyes. This is a challenge to fight. o Speak in a loud, calm, low voice, “GO HOME”, “NO”, or “STAY”. If the Dog Attacks: o Shield yourself by keeping something between yourself and the dog. o Feed the dog your jacket, anything that will give it something else to bite. o If you get knocked down, curl into a ball with hands over your head and neck. Don’t scream or roll. “Play Dead”. o Report incident and get medical attention. Dealing with the News Media and General Public Dealing with the Media The FEMA “Community Relations Team Field Operations Guide”, FEMA document 9368.1-FG, provides some excellent guidance for damage assessment teams. Chapter 6 describes how to handle a media interview. Although teams are not expected to give, and SHOULD NOT be giving media interviews, this guidance illustrates many of the types of questions the media might ask and sample responses. o The media should be referred to the designated Public Information Officer (PIO) or Media Liaison that has been established. This information should be given to teams during the mission briefing. o Give a concise description of your job as a team member and explain that you will refer them to someone who can answer their questions. Dealing with the Public Remember, victims of a disaster have just had their lives “turned upside down.” They are often emotional, sad, distressed, frightened, and feeling out of control. Often, their questions may sound demanding, belligerent or hopeless. Be compassionate and understanding. Your mission briefing should include a list of services available for the affected public (shelters, medical aid stations, feeding locations, counseling, etc.). There may also be FEMA hot-line numbers to contact. Dos and Don’ts When Dealing with the Media and Public Dos o Do tell the truth. If you have an answer to their question, be honest. o If you don’t have an answer, say “I don’t know.” Offer to get an answer or refer them to the PIO. o Be sensitive, serious, pleasant and polite. o Assume microphones and cameras are on. o Treat the media as a partner in getting out important information. Don’ts o o o o o Don’t panic. Nobody expects you to have all the answers. Don’t say “No Comment”. Don’t volunteer information that might be confusing or misunderstood. Don’t get defensive or hostile. Don’t argue with media or public. Don’t say anything you are not willing to see in print, on TV or hear on the radio. Some questions you might expect from the media or public. (The FEMA “Community Relations Team Field Operations Guide”, Chapter 6 should give guidance on appropriate answers.) What kind of help is available for residents who have damaged or destroyed homes? Who is eligible for assistance? How does someone apply for loans or housing assistance? Are renters eligible for assistance? How much assistance can individuals get from the grant programs? What can I do about my unresponsive insurance company? Flood insurance - Can I get this and how expensive? Is there financial assistance to help business owners? How long do property owners wait to get money? Can property owners rebuild in a flood plain/coastal zones? Are people who have flood insurance eligible for help from FEMA? I’ve heard the Small Business Administration will give loans to homeowners. Who can get them? Preliminary Damage Assessment (PDA) Declaration Process and Federal Disaster Assistance The analysis of IDA data will become the basis from which a recommendation is made to the Governor on seeking federal disaster assistance. If the analysis indicates there has been significant damage and/or the need for additional assistance exists after available state and local resources have been or will be exhausted in responding to the disaster, federal assistance may be sought. Catastrophic disasters frequently qualify for an expedited Presidential Declaration, allowing assistance and resources to quickly move into areas of need. The PDA is completed later to document the disaster. PDA The Governor, through Colorado OEM (COEM), will forward a request to FEMA Region III that a PDA be conducted. The PDA is directed by FEMA and is a joint federal/state damage assessment to reevaluate and more accurately estimate the damage identified during the IDA. Normally, a PDA is completed prior to a submission of a Governor’s request for federal assistance. PDA teams will consist of federal, state, and local representatives. Teams may also include representatives from other agencies (Army Corp of Engineers, Federal Highway Administration, Small Business Administration, Department of Agriculture, etc.). FEMA will usually complete the PDA within 48 hours of the request. FEMA and state personnel will review the information from the PDA and determine if a major disaster declaration is warranted. PDA data will be used to substantiate and support a Governor request for federal assistance. FEMA also uses PDA data to determine staffing requirements should a disaster be declared. Governor’s Request and Presidential Disaster Declaration The Governor’s request must indicate that the disaster is of a magnitude greater than the state and local capabilities to respond. Based on PDA data, the Governor may request a Major Disaster Declaration. If declared by the President, this could authorize, depending on PDA data, major disaster assistance programs including Public Assistance, Individual Assistance and Hazard Mitigation. The Governor may opt to request an Emergency Declaration. This declaration could authorize limited short-term assistance essential to save lives, protect property, provide for public health and safety, or to lessen the threat of a catastrophe. Either request by the Governor will provide information on state/local resources committed, estimate amount and severity of damage, and estimate the type and amount of federal assistance needed. Based on the Governor’s request, the President may declare either a Major Disaster or an Emergency, thereby authorizing Federal Disaster Assistance under the Stafford Disaster Relief and Emergency Assistance Act, Public Law 93-288. Major Disaster Declaration Assistance Disaster Recovery Centers (DRC) will be established where affected citizens can meet face-to-face with representatives from federal, state, local and volunteer agencies to obtain information and apply for the disaster assistance that has been made available. Individual Assistance is aid for individuals, farmers and business owners that ranges from cash grants, low interest loans, housing assistance, and crisis counseling services. Low interest loans from the Small Business Administration (SBA) and Farm Service Agency (FSA) and cash grants from the Other Needs Assistance (ONA) program provide assistance to individuals, farmers and businesses for: Home repairs Housing rental expenses Mortgage payments to prevent foreclosure Personal property Medical, dental, funeral expenses Transportation expenses Flood insurance premiums SBA disaster loans to businesses can also cover damages to inventory and supplies and may provide business capital. Crisis counseling services may be offered to assist with grieving stress or mental health problems resulting from the disaster. Crisis counselors are often at the DRCs. Other forms of counseling may include: Legal services to assist with insurance claims, landlord problems, replacement of wills and other legal documents. Tax considerations in determining casualty losses from the disaster. Public Assistance is aid for public entities to be used for repair or replacement of public facilities. These projects can include: Road systems and bridges Public buildings and contents Water control facilities (dams, levees, bulk heads, sea walls etc.) Debris removal Public utilities (water, sewer, power) Parks and recreational areas Emergency Protective Measures to protect life and property Hazard Mitigation Assistance can provide funding to identify and help implement those actions the state and community can take to reduce damage and losses from future similar disaster events. The assistance can be provided under two FEMA programs that can contribute 75% of the costs. Emergency Declaration Assistance Assistance authorized under an emergency declaration is limited short-term assistance essential to save lives, protect property, provide for public health and safety, or to lessen the threat of a catastrophe. This may include: Food Water Medicine Shelters Temporary housing assistance Debris removal Emergency repairs Search & rescue Security forces Removal of health & safety hazards Emergency communications Public transportation Technical assistance to state & local governments