Wembury Surgery
Northern, Eastern and Western Devon CCG
Old Rydon Lane
Exeter
EX2 7JU
Telephone: 01392 267 647
Email: d-ccg.Communications@nhs.net
Website: www.newdevonccg.nhs.uk
Wembury Surgery Catchment Area and Outer Boundary
Dr Matthew Waterman
BSc (Hons) MBBS DRCOG DFSRH MRCGP
GMC 6122766
Lynne Bond – Nurse Practitioner
BPhil BSc RN RM
51 Hawthorn Drive, Wembury, Devon, PL9 0BE
Tel:- 01752 862118
Fax 01752 862075
www.wemburysurgery.co.uk
Leaflet dated 29th Sept 2014 – Version 3/14
Wembury Surgery
Surgery and Dispensary Opening Hours
The surgery and dispensary are open from 8.30am to 1pm – Monday to
Friday and from 2pm to 6pm – Monday to Friday. We offer an evening
surgery once a week from 6.30 to 7pm.
Home Visits
If you are too ill to come to the surgery, please ring to request a visit. It is
helpful to the doctor and to other patients waiting to be seen, if this request
can be made as soon as possible in the morning. Emergency visits will be
made immediately.
When the Surgery is closed
Between 1pm and 2pm during the week and from 6pm on Friday to 8.30 am
on Monday the surgery is closed. Please ring NHS111 during these times.
The 111 service will help you to find the right care to meet your needs
including the Devon Doctors service. NHS 111 is the new free of charge
telephone number for non-emergency health advice in Devon.
Access to patient Information
You are entitled to receive a copy of a letter written about you from one
healthcare professional to another. If you would like to receive a copy of a
letter written about you please ask your doctor or nurse at the consultation.
You have the right to see or have a copy of any personal information held in
your health record, subject to the limitations in the law. Please request the
‘Your Guide to what we do with your information’ leaflet.
Appointments
To enable patients to be seen in a fair and timely fashion we request that you
call the surgery whenever the phone lines are open. When requesting to
book an appointment to see the doctor the receptionist will take your phone
number and any instructions about when you can be contacted. It is helpful
to us if you can give a brief indication of the nature of why you are requesting
a consultation as this will help us to prioritise calls. The clinician on duty will
call you back within an agreed length of time. When the clinician calls you
back you can discuss the matter and agree the next step; this may be:-
Abusive and Violent Patients
The practice adopts a zero tolerance to violent or abusive patients. Violent
or seriously abusive or threatening behaviour towards any of the practice
staff or other persons present on the practice premises will result in the
immediate removal of a patient from our practice list. Family members of
these patients will also be removed from our list. Violent patients and their
families will now forfeit the right to be registered with a doctor of their choice.
They will be allocated to specialist GP practices by the CCG.
 An appointment on that day, or on another day to suit you
 Or you may be requested to have some tests done first
 Or it may be that the matter can be dealt with over the phone without
the need to come to the surgery.
If you have a condition which requires regular monitoring such as Chronic
Respiratory Disease, Asthma, Chronic Heart Disease or Diabetes, these
appointments can all be booked in advance as well as appointments with the
nurse or HCA. We run a late evening surgery once a week for the benefit
of patients who would like to be seen outside normal working hours. If
you are unable to keep an appointment, please let us know as soon as
possible.
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Wembury Surgery Equipment Fund
The fund was established in 1988 since when many items of valuable
medical equipment have been presented to Wembury Surgery. Money is
mainly raised through generous donations from appreciative residents, often
in memory of loved ones. The specialised equipment increases the range of
care that the practice is able to offer to the community with some procedures
replacing the need for hospital appointments. For further information please
contact the Surgery.
Patient Participation Group
Set up to provide a means of helping the practice to give the community the
sort of service it needs. We would encourage you to contact the group, via
the surgery, with any ideas or suggestions you may have.
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Health Visitor
Alison Boardman RGN RHV. Alison works with families in the community,
providing health promotion, post natal checks, child developmental checks
and assessments. Please contact the surgery for information. Alison runs a
baby clinic at the surgery on one Thursday each month.
Community Midwife
Jackie Saunders can be contacted by ringing the surgery.
antenatal clinic on Thursday afternoon.
She runs an
District Nurses
The district nurses give nursing care support and advice to those needing
nursing at home or within residential care homes. They can be contacted by
ringing the surgery.
Physiotherapist
There is a physiotherapy clinic on a Wednesday. Patients are referred by
the doctor or nurse practitioner.
Other Services Offered
Counselling
Minor surgery - Referral for removal of most ‘lumps and bumps’.
Medicals - Private medicals, HGV, driving etc.
Cryotherapy – we run a quarterly clinic by GP referral for specific skin
conditions
Contraception/Family Planning - we can offer general contraceptive advice
and information. We also offer an emergency contraception service.
Practice Manager
Sarah Williams. Sarah is available to discuss any matters relating to the
practice. Please ring the surgery to make an appointment.
Repeat Prescriptions and Dispensary
We dispense to most patients, except those who live within one mile of a
chemist, in which situation drugs must be dispensed by a
chemist. If you are on regular medication, it is not necessary for you to see
the doctor for each repeat.
Please allow 48 hours to process
prescriptions and to dispense medication.
You can order your medication using your repeat slip, by post, fax, online or
by using the internal post box in the waiting room, please ensure that the
items you require are requested clearly by ticking the appropriate box. For
security reasons we are unable to process orders over the ‘phone.
The dispensary staff are available from 8.30am to 1pm and 2pm to 6pm
Monday to Friday for collection of medication.
Disabled Access
There is a ‘setting down’ area by the front door for cars to pull in to allow
disabled persons access. There is level access through the front door for
wheelchair access. The patient toilet is accessible for the disabled.
Registering with the Practice
We welcome requests for registration with the practice from patients living
within the practice area. The Practice covers the villages of Wembury,
Down Thomas and Heybrook Bay, including the area between. All new
patients have to complete a registration form . If you are over the age of 16,
you will be invited to attend the surgery for a new-patient check with the
nurse.
Patients not seen within a significant period
All registered patients over 16 years of age may request a consultation even
if they have not been seen by their GP within a period of 3 years. For
registered patients 75 years and over, a consultation may be requested even
if they have not been seen by their GP within a period of 12 months. If as a
result of a patient’s medical condition it would be inappropriate for them to
attend the surgery, then arrangements will be made for their GP to carry out
the consultation at the patient’s home.
Receptionists and Dispensers
Senior Receptionist/Administrators Debbie and Kerri, together with Fran in
reception. Melanie, Ann and Danielle in dispensary. Please help them deal
with your requests by giving as much appropriate information as you can.
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The Staff
Doctor
NHS111 – available 24 hours
Other NHS Services
There is no immediately local NHS drop in centre. The Cumberland Centre
Minor Injuries Unit is located in Damerel Close, Devonport, and A&E is
located within Derriford Hospital, both are available to you but many minor
problems can be dealt with at the surgery, so if in doubt, phone us first.
Complaints
If you have a complaint or concern about the service you have received from
the surgery, please let us know. We hope that we can sort most problems
out easily and quickly. If you wish to make a complaint, please do so as
soon as possible – ideally within a matter of a few days by contacting the
Practice Manager or you can address your complaint in writing to the
Practice Manager who will make sure that we deal with your concerns
promptly and in the correct way. You can access a Complaints leaflet and
form from our website www.wemburysurgery.co.uk or ask at reception.
Rights and Responsibilities
You will be treated as an individual and partner in the care and attention you
receive. You will be given courtesy and respect at all times irrespective of
your ethnic origin, religious beliefs, personal attributes or the nature of your
health problem.
We respect your right to privacy and keep all your health information
confidential and secure.
It is important that the NHS keeps accurate and up-to-date information about
your health and treatment in order that all professionals involved in your care
can give the best possible advice.
Your responsibilities are equally important and include letting us know if you
are unable to attend. We ask that you treat the doctors, all practice staff and
visitors to the practice with the same courtesy and respect.
Dr Matthew Waterman BSc(Hons) MBBS DRCOG DFSRH MRCGP
Qualified in 2005 from St Georges Hospital Medical School, London.
Commenced GP Specialist Training in 2008, including 18 months working at
Yealm Medical Centre. Worked as a GP locum in several practices in
Plymouth and the South Hams. Also works part time in diving and hyperbaric
medicine and as a sessional GP for the out of hours service Devon Docs.
Nurse Practitioner - Lynne Bond BPhil, BSc, RN, RM
Lynne can give advice on many general health issues, can assess patients
with a wide range of minor conditions and illnesses, advise on treatment and
arrange for a prescription if necessary. Patients will be referred to the doctor
as appropriate.
Practice Nurse - Faye Watts
Both Lynne and Faye offer a variety of clinics – our receptionists can advise
you who to see.
Clinics include:- asthma management, blood pressure checks, cervical
cytology(smears), contraception advice and management, diabetes
management, diet and weight reduction advice, ear syringing, ECG tests,
high blood pressure management, hormone replacement therapy checks
and management, immunizations and vaccinations for children, inr blood
tests, ischaemic heart disease management, smoking cessation advice,
spirometry (lung function test), travel advice, well person checks, wound
checks and dressing.
Phlebotomy Clinic - Emma Wright
Our Healthcare Assistant runs a clinic on Tuesdays and Thursday mornings,
by appointment.
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