Parkside Medical Practice
Dr Deolkar, Dr Foster, Dr Hughes, Dr Moss Langfield
WHERE CAN I GO WHEN THE SURGERY IS CLOSED?
If you or your family need urgent medical care
when the surgery is closed, but it’s not a 999
emergency, you can call 111 & you will be directed
straight away to the local services that can help
you best. Calls from landlines and mobiles to the
111 service are all free of charge.
Bulwell Riverside, Main Street, Bulwell, NG6 8QJ, Tel:
0115 927 9119,
Fax: 0115 9130692,
www.parksidemedicalpractice.co.uk
A professional and caring team, responsive to the health needs of our community
INFORMATION FOR PATIENTS
All local pharmacies operate a Pharmacy First
Scheme. This scheme entitles ALL adults and children exempt from prescription
charges, to FREE medications for a range of common, minor illness.
Some minor illnesses covered by the Pharmacy First Scheme are sore throats,
head lice, thrush etc.
Monday
Tuesday
Wednesday
Thursday
Friday
Opening Times
Switchboard
8.30am – 6.30pm
8.30am – 6.30pm
8.30am – 6.30pm
8.30am – 12.30pm
8.30am – 6.30pm
Reception Desk
8.00am – 7.25pm
8.00am – 7.25pm
8.00am – 7.25pm
8.00am – 12.30pm
8.00am – 7.25pm
YOUR LOCAL CLINICAL COMMISSIONING GROUP
Welcome to Parkside Medical Practice
Parkside Medical Practice is in the area covered by Nottingham City Clinical
Commissioning Group (CCG).
You can contact the CCG via telephone on 0115 845 45 45, or by writing to
them at:
1 Standard Court, Park Row, Nottingham, NG1 6GN
Alternatively, you can contact the Patient Experience Team on 0800 183
0456
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We hope this leaflet will give you all the information you need about
the services we offer. As a practice we are committed to providing the
highest quality care possible to our patients. Our doctors, other highly
qualified health care professionals and fully trained reception and
admin staff aim to provide you with the highest standard of care at all
times.
Our Doctors
Dr Amita Deolkar (Senior GP Partner)
MBBS, DRCOG
Dr Andrew Foster (GP Partner)
MRCGP BM BS, BMedSci (Hons)
Dr David Hughes (GP Partner)
MRCGP, BM BS, BMedSci (Hons)
Dr Jennifer Moss Langfield
MRCGP, BM BS, BMedSci, PGCME
Dr Vinay Shankar
MRCGP, MBBS, BSc
The Practice is located in vibrant, purpose built premises
completed in January 2012 and shared with the local
library, café, youth centre and council services.
TRAINING
The practice is actively involved in the training of new doctors and at certain
times we will have medical students that attend patient surgeries alongside our
regular GPs.
This means that from time to time you may be seen by a medical student in
addition to your doctor. This is vital part of the training of future doctors and all
student activity is supervised by your doctor.
MEET SOME OF THE TEAM……….
If you would prefer to see the doctor without a student present, please make
your preferences known to the reception staff. You are completely free to make
this request and it will not affect your treatment or care in any way.
WHERE TO FIND US
Our GP Partners, the Practice Manager, Practice Nurses, Healthcare Assistant,
Receptionists and Admin Staff all help to keep the practice organised and
running smoothly to ensure you receive the best care possible.
Practice Manager: Louise Owen
Senior Nurse: Johanna Booth
Practice Nurse: Elaine Webb
Healthcare Assistant: Ellie Blake
Reception & Admin Team: Carol, Beverley, Liam, Lorraine, Nicola, Kim, Rachel,
Nina, Julie, Karen, Penny, Katie
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January 2016
PATIENT PARTICIPATION GROUP
Our Patient Participation Group meets once a quarter in the surgery. All patients
are welcome, so do come along if you can and hear about what is happening
within the surgery and the wider NHS. Let us have your views on the service we
provide and how we can make it better.
Keep a look out for posters in the surgery and notices on our website announcing
the next meeting. We look forward to seeing you there!
HOW TO REGISTER AS A PATIENT
If you wish to register with the practice please complete the registration form
and patient questionnaire enclosed within this pack and bring it to the surgery.
You will also need to provide 2 forms of ID, for example, driving licence/passport
and utility bill. ID is not required for children. (We ask for ID as this helps to
ensure the safety of your medical information.
For patients coming to us from outside the UK we would ask you to bring proof
of citizenship (visa etc.) and proof of address.
MAKING AN APPOINTMENT
GP Appointments
Most of our GP appointments are bookable on the same day with a small number
being becoming available for pre-booking 3 days in advance. You can do this by:
•
Speaking to a member of staff at the reception desk.
•
Calling the surgery by telephone during working hours
•
Booking online at www.parksidemedicalpractice.co.uk (you will need to
register for online services - see further information enclosed within this pack)
Please note that when booking your appointment the receptionist may ask for
some very brief details of your illness. We ask this as it helps the doctor, but if
you prefer not to tell the receptionist that is perfectly acceptable.
Telephone Consultations
We also offer telephone consultations. If it would be more convenient for you to
seek advice over the phone, please call the surgery and we will try to arrange a
convenient time and date for the doctor to telephone you.
Home Visits
If you are too ill to attend the surgery, it may be possible to arrange a home visit
for you. If you would like a home visit, please call the surgery to request one,
before 11am. Please note that home visits will only be made to those who are
genuinely housebound and too ill to attend the surgery in person.
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Nurse and Health Care Assistant Appointments
Nurse and Health Care Assistant Appointments can be booked up to 4 weeks in
advance. Again the receptionist may ask for some brief details for the reason for
the appointment, this is because nurse appointments vary in length depending
upon the nature of the appointment and it is important that we assign the
correct length of time to your appointment.
WHERE ELSE CAN I GO FOR HELP…?
You don’t always need to see a GP; other services might be able to help
What happens if you no longer need or can’t attend your appointment?
If you no longer need, or can’t attend your appointment, we would ask that you
contact us as soon as possible and let us know. This helps us to ensure that
appointments are not wasted and we can offer those no longer required to
someone else who genuinely needs it. If you have received an appointment
reminder via text message to your mobile phone you can cancel it simply by
replying ‘cancel’.
If you need to contact
a GP out of hours, call
the usual practice
number to be
redirected or call 111
A GUIDE TO SOME OF OUR OTHER SERVICES
What Do You Need?
Who You Need to
See
What Do You Need?
Blood pressure check
Healthcare
Assistant
Breast Checks & breast
exams
Information on health, exercise and
weight management
Healthcare
Assistant or Nurse
Family planning advice and
contraception
Advice on cutting down your smoking
and drinking
Healthcare
Assistant or Nurse
Emergency contraception
and pregnancy advice
Travel Vaccinations
(please try to give at least 6 weeks
notice)
Nurse – please ask
for a form to fill
out beforehand
Advice and information on
sexual health and disease
Removal of stitches & changing of
dressings
Nurse
Cervical cancer smears
Advice on baby care, baby checks and
child immunisations
Health Visitor or
Nurse
Test results & updates on
the progress of requests
Non-prescription medications and
medication advice
Local Pharmacy
Comments, suggestions and
complaints
Blood Test
Phlebotomist
Physiotherapy
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Who You Need to
See
Nurse or Doctor
Nurse, Doctor or
local
Family
Planning clinic
Nurse, Doctor or
local
Family
Planning clinic
Nurse, Doctor or
local GU clinic
(City Hospital)
Nurse or local
Family Planning
clinic
Please telephone
the
practice
during
working
hours
Write
to
the
Practice Manager.
Please ask for
details
at
reception
Physiotherapist
NHS
Urgent
Care
Centre
Minor burns /scalds
Open wounds that
need suturing
Skin infections or
animal bites
Eye infections or
minor eye injuries
Minor head injury
with no loss of
consciousness
Suspected fracture
Urgent Care
Centre
Seaton House
London Road
Nottingham
NG4 2LA
Visit A&E at the QMC
or Nottingham City
Hospital, or call 999 for
an ambulance
Did you know you can self-refer to these local services without needing to see the
GP or nurse?
Stop smoking
Physiotherapy
Podiatry/Chiropody
0800 389 7712 or
01623 848868
0300 300 3333
0300 300 3333
Counselling &
Psychotherapy
LTWB 0115 956 0888
Insight 0300 555 5580
Trent PTS 0115 896
3160
X-ray booking
0115 875 4568
Bereavement
counselling
0115 924 4404
Children’s Centre
Parenting support &
behavioural problems
0115 876 2220
bulwellcc@nottinghamcity.gov.uk
Last Orders
Alcohol problems
0115 970 9590
www.last-orders.org.uk
REPEAT PRESCRIPTIONS
We aim to prepare repeat prescriptions within 48 hours.
Please submit your requests in writing using the slip attached to your latest
prescription, or by filling out one of forms available on our reception desk.
Repeat prescription requests will not be accepted over the phone.
Social Care
Assessments for help and
equipment
0300 300 3333
Base 51
Support and counselling for ages
13-24
0115 9525040
www.base51.org.uk
Hospital appointments
or results
Call your consultant’s
secretary…
QMC 0115 9249924
NCH 0115 9691169
Online medical condition leaflets
and advice
www.patient.info
Sexually Transmitted
Infections
Call GUM Clinic at
Nottingham City
Hospital
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0115
9627745
Self-Harm or Suicidal
Samaritans - 0115 941 1111
www.samaritans.org
In an emergency call 111 or 999
January 2016
NAMED ALLOCATED GP
All our patients are allocated a named GP who will be responsible for your overall
care. Please ask at reception if are unsure who your named GP is, but you are
free to see any doctor of your choice, you do not have to see your named GP if
you do not wish to.
Recovery
Nottingham
Drug problems and
addiction
07920 586524 or
Freephone 0300
300 2200
Health Visitor
drop in clinic
Thursday mornings
at Bulwell Riverside
opposite the
housing office
NHS 111
Advice when you
are unsure if it is an
emergency?
Repeat medication can be requested in several different ways:
 Through your local pharmacy.
 Via our online prescription request service, available from our website please ask at reception if you would like to set up an account for our
online services.
 By use of the drop off boxes at our reception desk and downstairs near
the ask desk.
 By sending your request in by post – we will happily return your
completed prescription to you if you include a self-addressed, stamped
envelope.
Requests for repeat medications will not be processed for items that aren’t due
within the next 7 days.
If you require additional quantities of your medication, or if you require your
prescription earlier than its due date, please make sure you make a note of your
request in writing, along with your repeats list, detailing your reasons.
It is your responsibility to make sure you order your repeat medication before
it runs out.
Electronic Prescription Service
We offer an Electronic Prescription Service – please speak to the pharmacy of
your choice in the first instance about this service and how to nominate that
pharmacy to receive your electronic prescription.
BEHAVIOUR POLICY
We aim to treat every patient with respect and in a polite and friendly manner.
We ask patients to please treat the doctors and other staff at the practice in a
similar way.
The practice operates a ZERO TOLERANCE POLICY in regards to any threatening,
abusive or violent behaviour, displayed against any of our staff or patients in any
way.
Any persons committing an act of violence or abuse against any members of
staff, patient or visitor at the practice may be reported to the police.
Where repeated incidences of unacceptable behaviour have occurred, we may
exercise our right to have the offending patient removed from our patient
register.
TEMPORARY RESIDENTS
If relatives or friends require medical attention while staying with you, we can
treat them as a temporary resident. Please let the receptionist know when
making an appointment. It will be necessary to complete a temporary resident
form.
SURGERY WAITING TIMES
We make every effort to ensure that our surgeries run on time, but there will be
occasions when an emergency arises or patients need longer than their allocated
appointment time. Please be aware that in these situations and due to the
nature of these incidents you may need to wait beyond your booked
appointment time before you see the doctor. We ask for your patience and
understanding. In order to help us ensure that surgeries do run on time please
ask for a double appointment if you have more than one problem or you feel
that your problem might take longer than usual to deal with. We would also ask
that you arrive for your appointments on time and inform us if you no longer
need your appointment so that we can offer it to someone else who really needs
it.
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FIT TO WORK CERTIFICATES (SICK NOTES)
For the first 7 consecutive working days lost through illness you do not need a
certificate from your doctor. An SC1 form covers this period and is available from
your employer. You need to see a doctor if the absence is longer or if your
employer requires a private certificate (for which there is a charge.) If your
require an extension of a sickness certificate or for a duplicate to be made,
please call the practice or ask at reception, as a telephone consultation with a
doctor may need to be arranged.
PATIENT CONFIDENTIALITY
We respect your right to privacy and keep all your healthcare and personal
information confidential and secure. This information is only available to those
involved in your care. You have a right to know what information we hold about
you. If you would like to view your records, please ask for more information at
the reception desk or contact the Practice Manager. There may be a small
charge, depending on the type of information service you require. To help us
keep your records accurate and up to date, please inform us of any changes of
address, name or telephone numbers as soon as they occur.
PATIENTS WITH PARTICULAR NEEDS
All our consulting rooms are accessible to patients using a wheelchair. In addition
to this, we have a number of parking spaces for disabled patients. Lift access to
the practice, based on the 1st floor of the Riverside Health Centre building, can be
found near the main entrance. There is also disabled toilet access on both the
ground floor and 1st floor.
CHAPERONING
This practice respects the cultural, personal and religious beliefs of our patients.
Should you wish to have a chaperone present during your consultation please
advise the clinician.
INTERPRETING SERVICE
We can book an interpreter for patients who first language is not English. Please
advise the receptionist if this is required.
NON NHS SERVICES
Some services (e.g. HGV medicals) will incur a fee. See enclosed leaflet for more
information.