Appendix C
Survey Results 2013
Number of Responses: 243
Dear Patient,
As a result of last years patient consultation process we have made the following changes at
the surgery:
1. Online appointment booking is now available and working very well.
2. Chip & Pin machine is up and running.
3. Digital screen in the waiting room providing information and distraction from the
reception desk.
4. Regular reception meetings to discuss issues of confidentiality and regular reminders to
reception staff to keep patients informed of waiting times and we hope that patients have
noticed an improvement.
5. Email consults were investigated but there is no secure or reliable way of keeping an
audit trail with the current software we use and so we have decided not to persue this for the
time being. This may change in the future.
This is our second practice survey.
The following ideas come from comments and suggestions made by patients over the last few
years.
We are asking for your opinion in order to help us prioritise changes to the surgery
that will improve access to the surgery and the overall patient experience.
Please answer all the questions and click send when you have finished.
Q1. Do you have any difficulty getting in or out of the Surgery?
eg. problems with steps or doors.
Yes 3%
No 95%
No response 2%
If YES then please give more details below:
Q2. Do you have any difficulty sitting down in or standing up from the chairs in the
waiting room?
Yes 2%
No 97%
No response 1%
If YES then please give more details below:
Would it be helpful to have some higher chairs in the waiting room that may be easier to get
in and out of?
Yes 29%
No 60%
No response 11%
Q3. Do you think the decor in the waiting room is satisfactory?
Yes 88%
No 7%
No response 5%
Would a new coat of paint in the waiting room improve your experience of visiting the
surgery?
Yes 14%
No 81%
No response 5%
Are there any other decorative improvements you can think of that would improve your
experience of visiting the surgery?
Q4. Are you satisfied with the choice of magazines and books available in the
waiting room?
Yes 86%
No 9%
No response 5%
If not please indicate your suggestions in the box below:
Q5. Are you satisfied with toys and books available for children in the waiting
room?
Yes 65%
No 4%
No response 31%
If not please let us know your ideas for improvement in the box below:
Q6. Would you like to see a clock in the waiting room?
Yes 67%
No 26%
No response 7%
Q7. Would you like to see a water dispenser in the waiting room?
Yes 67%
No 25%
No response 8%
Q8. Is there enough information in the waiting room about:
The services we provide?
Yes 95%
No 2%
No response 3%
Health in general?
Yes 91%
No 1%
No response 8%
Q9. Are you aware of the regulations surrounding the confidentiality of the
information we hold about you?
Yes 77%
No 20%
No response 3%
Q10. Are you happy that the Practice abides by these regulations and maintains
your information securely?
Yes 89%
No 1%
No response 10%
To help us analyse your answers please tell us a few things about yourself:
Are you male or female?
Male 36%
Female 60%
No response 4%
What age are you?
Under 16 0%
17 - 24 2%
25 - 34 5%
35 - 44 8%
45 - 54 18%
55 - 64 27%
65 - 74 24%
75 - 84 9%
Over 84 2%
No response 5%
What is the ethnic background with which you most identify?
White British 97%
White Irish 0%
Mixed White & Black Caribbean 0%
Mixed White & Black African 0%
Mixed White & Black Asian 0%
Indian 0%
Pakistani 0%
Bangladeshi 0%
Black Caribbean 0%
Black African 0%
Chinese 0%
Other 0%
How would you describe how often you come to the practice?
Regularly 42%
Occasionally 44%
Very Rarely 11%
No response 3%
Many thanks for your time in answering the questions on this survey