2015 Metro Fire Planners Conference September 28th-30th, 2015 – Loews Hotel – Santa Monica, California Sunday, September 27, 2015 5:00 pm - 7:00 pm Welcome Reception Monday, September 28, 2015 7:00 am - 8:00 am Continental Breakfast 8:00 am - 8:30 am Welcome and Introductions 8:30 am - 9:35 am Data Analysis, Collection and Dissemination Edmonton, Fire Rescue Services What are other departments doing with their data? Is data used primarily for statistical reporting or is there forecasting for future growth, development and efficiencies? How is this done? How do other agencies collect and analyze fire statistics, and how are they used to inform policy and regulations? Large occupancy; consider additional engine company-> (extra center for space) Funding mechanism; up to commissioners Development charges (Ontario) response time model appealing; how do other people look at development charges? Response time model getting 20 mil if change response time model. (new builder subdivision single family homes& high-rise) Retirement-assistants impact fee based on type of call; assume it will generate at least 1 call per 3 if they exceed fee is charged Virginia Beach Fire Department How are departments managing requirements for technical expertise in research and analysis? Do you have outside/civilian GIS, Database Mangers, Analysts, Contractors, etc. (or buy programs/applications)? Q: Up staff; civilian and support staff suffering how to request support? How to balance expertise? A-Focus on staffing units; inadequate support staff; for every 10 people 1 support staff; Now Identify number of support staff ratio (anything other than firefighters on unit = Support staff) -2002 started on 1710 staffing; 4 personnel on them. - Labor supporting notion that every 10 we need staff through Normal County. -2 support staff a lot of utility levels of position with HR department -Palm beach county (operational unit can choose to come to support; stick around longer (longevity). -Someone in charge of staffing; commitment of time - Strategic business process (Wednesday) how it drove staffing -8 people 3 analysts, have deliverables every month; all data coming from office, not able to issue reports therefore it would be consistent (data include: any data that would get outsourced) -Joe Greggory Reports (overall knowledge able to understand data) -GIS tech (program writer; helped from buying applications/ saving time) Do you have any plans to grow your internal expertise in these areas or make a career track for research and analytics? How robust is your current Research and Analysis capacity? contract workers; battalion chief serve as advisor employees who have retired; how to stress best work place environment MVP Part time workers left capital one to work for fire dep. Exceptional analyst; couldn’t get full time but were able to get part time Hired internally from city background in product management speak their language; talk fire could speak GI& IT language (helpful) a lot to do with language from IT & GIS Data management tommy tucker went back to field; team up professionals with house per. Firefighters trapped into fire prevention; Program go into admin training of fire prevention for 2 year comm. If they wanted out after two years they promised they could get out. Guys had better understanding of budget and admin side. Include in weekly staff meeting. Internal advantage to have uniform people within these positions. Down side always leaving to go back; yet, they have awareness of knowledge they gained, knowing they could go back out is that encourages them, DC metro- Set up organization like federal Gov. (senior exec level) people who assist fire chief in making critical decisions. Staffing analysis- singular process Develop performance analysis and report to fire chief monthly 9:40 am – 10:00 am Presentation: ESRI Strategic planning Plan for IT Fire Service Data exist in other place of community Most important way to use standard (As benchmark) Is it relevant to us? Collaboration. Need to start where you are. o Plan stage o Crawl/Walk/Run Money ball clip: data changed baseball (finding the right people to talk to) 10:00 am - 10:25 am Morning Break 10:25 am – 11:35 am Poudre Fire Authority How do other agencies collect and analyze fire statistics, and how are they used to inform policy and regulations? prioritize data: Manhattan beach; truck labor units partnering up with other cities Fairfax; talk about data, ongoing reports, statistics then take it as a creative process What do we want to measure? Unit resource. Response times Trend lines to show what is going on. Analysis by season/time Henrico County Division of Fire How are other departments using “Unit Hour Utilization” measurements (or other means) to acquire benchmark indicators for adding additional EMS and fire suppression units to their system? 550 civilian staff / UHU data to add another unit (average call time determine UHU) Q. Determining reliability with commitment time but can’t compare to other A. Looking at other units, also looking at total commitment time & distribution. May have something comparable/ similar methodology. Getting standards to the way we measure because not everyone is doing it the same way. (1710 response time) Everybody uses same terminology yet, looks at it differently. ? How busy are they? Mandatory training, fitness times (down time small) 950 on Data: overall standard on data as oppose to 1710 Capacity issue if look at west response time is problem little to back up; look at number of calls vs response time. Is response or capacity more important? All about performance measures. Lack of resources? Lack of concentration then improve on those points. Target solution; reading policies and procedures Company activity report at station level; input all activities (no calls but everything else i.e. training ) Staffing report on a daily basis Target solution: collect daily activities (installing smoke detectors) Daily report includes: turn out time etc. (providing tools) issue: equating appropriate time spent City of Edmonton, Fire Rescue Services What are other departments doing with their data? Is data used primarily for statistical reporting or is there forecasting for future growth, development and efficiencies? How is this done? Dark course analytics? Going over data and making impressive presentations. Census + demographics etc. New software: local universities looking for projects for students to look over census data Fairfax County Fire and Rescue Department Are you gathering "at patient side" or "agent applied" times as part of your operations performance data? If so how are you using this data? At patient side of the documentation; portable radio with time stamp Trouble with compliance ; EMS arrive on scene use terms “patient..” then “we gained access to patient” patient out of vehicle “patient package and ready for transport” AGENT APLIED Toronto: “Contained to building of origin” Issue with high rises: started recording A2 arrival times (5 ½ min) Compliance with A2 up to 45% Patient benchmark average 2 min Pier horizontal high-rise ; at patient times improved Downtown 2 min response time- traffic congestion moved to about 4 min NOT ON AGENDA: Q : How to get Old service plan to one that is using a 1710 or 1720? if so what are the challenges? (Service plan / response times). 2005 based on local criteria How to go about changing? Based on Liability/Standards you set yourself, if you went to court it would be based on 1710. What are people sharing as outcomes? Embers (got it on video) not captured because it would be captured as automatic service. Don’t show credit for service they provide. Capture performance data, improving property laws Time loss getting to back of room in intervening in sequence of events/ good quality of cpr Delivering interventions earlier Instance performance calls Did they get ventilation properly? Any time exceeds benchmark have to fill out form for response time and justify why the response time was long (high rise, elevator out of service, traffic) Discipline when writing report( get them engages in capturing data) helping kid learn how to dial 911 Data collection: number people evacuated due to sprinklers going off Started mapping Track number of people; volunteer hours, number of students, 11:40 am – 12:00 pm Presentation: MOTOROLA Sai Krishnamurthi (radio mobile) Provide people platform to update Full line of MDC SD Private and public mobile date networking Mobile data computers Avi/ mobile software Fire station alerting Challenges vs solutions Smart AVL ( time, distance , status, auto) Network uptime/ roaming ESRI integration Budgetary restrictions Nonproprietary components Support a mixed mode MDC model Keeping up with technology changes Consultant approach to projects Upgrade path Maintaining legacy application that work -interface, interface interface keeping it simple (from most imp to least) Migration plan (no downtime) Phased approach, redundant architecture) Support and training ( stakeholder engagement at every process Meet users at their level CURRENT PROJECTS: LA CITY FIRE 22kb data system upgrade form 4800 bps (MDI/Motorola) Dual speed modem (works on old and new system) Interface with NG(PRC) CAD Mobile gateway Next Generation mobile technology integration Tablet integration (IPADS) 12:00 pm – 1:00 pm Lunch 1:00 pm – 3:00 pm Operations Chesterfield Fire and EMS Chesterfield Fire and EMS is beginning to explore the potentials of ArcGIS Online. Have any departments developed innovative deployments of geospatial information using Online Mapping that can be shared? Detail acceptance within the department? What worked, what didn't and what were the lessons learned? Introduce senior leadership GIS Created a map with executive dashboard 24 hour worth of incidents Provide senior staff with information to make decision Location devices Ventura: draw interactive map of fires and share; 500 logins, unlimited map viewing (share location of fire, branches, division) [Intterra] Water mains tracked by size and capacity; GIS helpful for projection and studies Lifestyle data online (finding appropriate care for facilities around) GIS Fairfax County Fire And Rescue Department Do you have a Community Paramedicine program or mobile integrated health program? If so, what was the process used to determine the community needs and how to integrate your agency? (i.e. how did you determine your organization was needed to “fill-the-gap”) Cry for care within metro area. Teamed up with doctor provided nurse practitioner; good provider for social ills, people that just don’t want to go to the doctor. Colorado: What is the return on investment? Talking to insurance. Can they provide funding for staff? Challenges=laws Community value; patients at high risk benefit from a visit 3-4 days after release What are we trying to solve ? Private funding : reluctance to give into EMS business Chief Clark, Case work to make sure taking medication Robust supportive follow up care Tracks back to elected officials, Police issues track to mental health; other than ED for mental health ACA medical doctors on contract Alternate receiving facility to receive care for non-true emergency LEMSA- Local EMS Agency GEMT- Ground Emergency Medical Transportation For new residential/commercial development, what methodologies are used to forecast future call volume and determine when additional resources are needed? Call for capita calculation Fire facility fee to fund fire station infrastructure, dispatch center Henrico County Division of Fire GIS Utilization for NFPA 1710 • Geo-Fencing for SORC Benchmarking • Which Benchmarks? En Route/On Scene? • Considerations? Time requirements (time study’s) Cross staff equipment turn out time (3 min) Cold processing Green bay : document calls, accreditation, Traffic- gives credible reason How are the time measures AVD- Automatic Voice Dispatch: to alert multiple calls at once Turnout time (westnet) Monthly reports Change culture and behavior, to have direct control over turnout time peak hours Air Break 2 story building solution: pole, slide, stairs City of Edmonton, Fire Rescue Services How do other agencies specify and administer access requirements for emergency services? 20’ Fire department access Parking calculated per resident, Gated community require super tight access What experience or policies have been established for traffic calming measures such as speed bumps and curb extensions? 20’ Fire department access Concerns: Wide sidewalk café, narrow street Tysons corner guidelines (pg2) Front and rear access 3:00 pm – 3:25 pm Afternoon Break 3:25 pm – 3:45 pm Presentation: FDM More than 100 deployments serving over 300 jurisdictions RMS, Analytics:, CAD Ability to guide users to complete NFIRS report Effective filter system based on user and data 3:45 pm – 5:00 pm Tualatin Valley Fire &Rescue Non-Emergent Response Resources: To further right-size our deployment and improve response reliability for high priority/acuity calls, we might need to stop trying to be everything to everyone. Could it work to have a separate resource in the community that can field non-emergent calls that come into the 911 system? Does anyone have such a resource in place? Slip and fall #1 call. Have dedicated unit for the #1 call Community Risk Reduction/Fire Prevention Fairfax County Fire And Rescue Department What is your Fire Department doing to generate consumer demand for residential sprinklers in your jurisdiction? Couldn’t get the ordinance passed Generate demand for sprinkler system on limited area: kitchen and living area, on multi-family Rapid City, South Dakota (Cheaper to have sprinkler system than widening the street) Organize open house fire prevention prop to show the resident to take the conversation to the next level Get the insurance industry to buy into residential sprinklers Canadian Automatic Fire Sprinkler Association Damages caused by water damage is an issue with insurance companies Poudre Fire Authority What are some successful methods to quantify outcomes in Fire Education (Public Education)? “Safety in Our Neighborhoods” –on Saturdays the fire department would go knock on doors and offer to fix/install smoke detectors, or change the batteries What are the performance measures for Fire Prevention o State how many times you conduct public outreach trainings Arson Prevention for children How many inspections we conduct and how much revenue we get Henrico County Division of Fire Measuring Positive Fire Service Impact on Community • Fire Saves vs. Fire Loss • Performance Measures • Data Sources Hearing Impaired Smoke Detector Programs Elderly demographics who are losing their hearing tends to be the more susceptible community (as opposed to those who were born with a hearing disability) • Current Programs in Place? • Funding or Supply Sources Ways to bring revenue into the fire department o Anytime there is a commercial fire or some sort of clean up the department can/will bill • Distribution Brampton Fire and Emergency Services When your department conducted a risk analysis of its community - in terms of probability and consequence - did you relate probability to the likeliness of incident occurring in the community or did you relate probability to the likeliness of that type of occupancy having an incident? Canned Answer: Your local community needs to have some sort of way High probability, low consequence Vision product/software: population density, call data/volume etc. There are no good software to help with the risk analysis o Thinking of using call data as a predictor Identify the structural risk, volume of incidents in a specific neighborhood o There can be two neighborhoods that border each other and have two different risk factors Use risk analysis as a model to determine what resources will respond to a specific building o Does not believe you can actually determine the true risk Can you match a resource to the demand of a specific building/neighborhood/etc 6:00 pm Evening Event –Tour of Santa Monica Pier Tuesday, September 29, 2015 7:30 am to 8:00 am Continental Breakfast Next FRI TORONTO 2016 Date? Procurement o Create Board of Directions o Create 501c3 o Current costs – website $90/annually 8:00 am – 8:20 am Presentation: DECCAN CAD Analyst ADAM (Apparatus Deployment Analysis Module) – strategic planning tool to assists emergency managers decision support tool which acts as an on-call consulting service, easy-to-read, datasupported maps o Hypercube – tracking, user interaction & data management o Optimizer – identifies optimal locations for best coverage ESRI 8:20 am – 10:00 am Human Resources/Staffing Poudre Fire Authority Do departments rotate personnel between line and 40 hour positions (i.e. training, fire prevention, public information etc.); if so length of periods and process? Line not interested in office/administrative position, idea of increased workload 7G option o reduced rate for support operations o not 1.5%, negotiated in Illinois Preferred Qualifications o scoring system, credits on staff/office time o office time before BC advancement Santa Monica FD created administrative captain position to work with Fire Chief/Deputy Chiefs – personal development, high achievers, more advancement BC’s – work them into administrative projects, expose them to administrative departments Floating positions? OPS – Operations Promotional Position Captain promotions assigned to Bureau until position filled FLOOR QUESTION: What do departments do with employees with serious stress/on administrative leave? Train FD culture to be aware of In-house Peer Counselor – has FF history/education for FD employees and employee family. TVF&R has Behavior Health Specialist Position o Contractor o Trained 12 peers Toronto FD o Corporate and FF EAP o Processed GAP Analysis Firefighter Behavior Health Alliance Santa Monica FD o Volunteer Chaplains o Older Vol Chaplain providing service to elderly community and FD staff What is the rate, percentage or other measure your department is experiencing with sick leave? What are your trends showing? Have you taken action regarding sick leave use? Cultural? Create formal program – 3/24 in 3 months, Stage 1-5 Toronto FD – use annual sick day bench mark o Run sick history, 3 years and look for patterned absences Employee Family illness sick leave? o 24HR removed from employee sick time but logged as IDD (IBD)? Vancouver @ 7.1/employee/year o SOURI data – Union pays for first 4 days, logged on employee work history o Stay at work and return to work Program o Compassion leave – loss of loved one/family member Poudre sick leave at 20 of 350/day Employee Health Services manages leaves DC & Chicago FD’s employees on sick leave reports to clinic RAMP Program – sick hours certified by local practitioner Manhattan Beach FD implemented whole health system and work fit o Basic medical check-up completed o Fitness routine o Use vacation time before sick time Suggestions for 911 Dispatcher recruitment and retention Experience in MOU (meet and confer) vs. CBA in labor/management relations Tualatin Valley Fire &Rescue We have had mixed results from outsourcing entry level firefighter testing and screening. Is anyone else outsourcing all or a portion of these functions, and happy with their results? If so, what resources are you using? Ontario – created a central testing agency at $650 for candidates to apply for all FD’s to use o Process skills test o Create mental health testing o OAFI.CA National Testing Network – question testing methods, evaluations Beverly Hills FD – using NTN but getting high background failure rate Local Testing – change process to not only hire FF but also for future advancement FD Personally and Manually screen candidates, get to know candidates Create additional written questionnaire to candidate of their Community Involvement 10:15 am – 10:40 am Morning Break Toronto Fire Services We are looking for any good corporate or fire service programs for management off boarding, but particularly in the area of knowledge transfer - any strategies, techniques, programs? What works, what doesn’t? Deferred Retirement Option Program – end of three years, done, out of system o Identify for knowledge transfer & succession planning o Cost mutual LA City FD uses DROP (Deferred Retirement Option Program) Do you have full time safety officers or are they on-call? Any job descriptions, or list of what they respond to? How many safety officers versus size of your department? 24/7 Safety Officer of Wellness or higher officer on shift Policy Accident Review After Action Reporting Culture Change – create/establish program benefits Fairfax County Fire And Rescue Department What is your PSAP (9-1-1 center) model? Do you have uniformed FD presence around the clock there? What are the duties or responsibilities of the FD personnel assigned there and what does your organizational structure look like, pros/cons, job description, etc.? From Howard County Maryland FD using Police Dispatchers benefit to insert FD BC in dispatching FD Dispatchers provided with education of Fire environment APCO (Associated Communications assess for outside prospective, feedback TVF&R has WACCO (Washington County Communications Center) for Fire & Police dispatching Reporting issues – ALS having long transfer times o Benefit Fire & Police dispatch cross-training Palm Beach County Fire Rescue Who is responsible for project management in your department? For implementation of new software or other projects that may cross over several areas of operations? BC assigned to manage Computer/Technology projects with FDIT (group with fire fighters) Committee IT Project Manager Base Camp Project Management software by 37 Signals – fire fighter friendly, manages and tracks projects with internal and external communication Virginia Beach – consolidated IT related projects, created Customer Relations Managers Add 10% fee for project Vendors work with IT and users 11:05 am – 11:35 am Apparatus/Equipment/Stations Chesterfield Fire and EMS What Inventory Control solutions are in use by fire departments? What level of functionality are included in your Inventory systems? Warehouse inventory control, Station Ordering, Equipment Issue and Recovery, EMS Supplies, Fire PPE, Apparatus Equipment, Uniforms, etc.? What about Fuel Management and Fuel Tank Volume Tracking Operative IQ – cloud based program, reasonable cost, includes bar coding feature Stock vs On-Hand challenge o stock common sizes for quicker availability o order by bundle o Logistiks Company 3rd party company – full order management process Granger experience o uniform delays but all other no issues o higher charges Vending machine distribution –TVF&R using Fast & All, billed to asset Does anyone have a formula for the number of reserve apparatus in their fleet? Santa Monica FD – maintenance vs acquisition formula o ACTION: Clemo to provide report Virginia FD - 25% fleet in reserved California – reserve Type 3 apparatus’ used on wild land fires Hillsboro Fire Department Costs of Apparatus Re-evaluate fleet purchases Include 5 year price lock in bid contract Electronics in apparatus issues costly GPO Poudre Fire Authority Has electronic alerting systems helped your department in decreasing turnout (reaction) times. Are these improvements statistically reliable? Automatic Voice Dispatch data documented proof benefit o Eliminates stack of calls o Ensure not to affect dispatch head count o Improvement in evening response times ACTION: Amy Valdez to provide report 11: 40 am – 12:00 pm Presentation: MOTOROLA APX 8000 All-Band Radio o Smallest & lightest all-band radio, same size as APX 6000 o Integrated Wi-Fi – fast upgrades o Audio settings adapts to environment sound VML750 Modem LEX L10 – smart phone Change – All radio vendors move to UL from FM o Deadline – end of 2015 12:00 pm – 1:00 pm Lunch 1:00 pm – 1:10 pm Presentation: OMEGA Response Mapping.com – incident data to provide to the public, engage community o Info pulled from Fire RMS or CAD o Not realtime Fairfax County Fire And Rescue Department For fire station design, what innovative technologies have been implemented or considered to improve emergency response times and safety of operational personnel? Cost of maintenance moving forward, build to include SMART features o LEEDS Platinum issues – controlling temperature, moisture leads to mold o LEEDS Gold no issue o Energy Star option o Grey water issue – when stagnant, issues with bacteria growth when splashed Horse shoe style locker room, bathroom, bedroom Conduit for more cable Raised floors 5 fold doors – interior or exterior o Higher cost but maintenance cost savings o ACTION: Clemo to provide data/report Murphy Beds – lessens bedroom sqft Cell tower location – verify area on contract with vendor o Get RF study data o Converse with Union Santa Monica FD – new station at 150’x150’, underground parking, manhole cover into parking area Volunteer Fire Department Station – o ACTION: Jim Fitch provide copy of DEED Anyone have mixed use fire stations (“urban style” fire stations); apartments/condos/commercial on top of the fire station? What are your thoughts on pros, cons, considerations, design, best practices, etc.? TVF&R – opened 2,100sqft business located fire station per demand o Tues-Fri 40hr ALS Unit o Conditional use building per business zoning Fire house leased warehouse occupancy o Temporary through legislative process o Suggest to buy building as benefit Community push back – present data/benefit Technology Chesterfield Fire and EMS Have any agencies developed Apps for Smart Devices (IOS and Android) to support any function within their department? Would they be able to demonstrate the functionality and describe the level of effort that was necessary to deploy these Apps? TVF&R – deploying iPad and iPhone on each apparatus o Defined format o Secure Content Doctor – for docs and info Phone call app to include multiple callers AirWatch – BYOD 360 – ACTION: Clemo to verify name LA County Fire Station Locations LA County Helispots LA County TMAC (Technical Mutual Aid Communications) RadioMobile using Columbia Tech – software development to secure apps User & Access – main issue Tualatin Valley Fire & Rescue Electronic Field Reporting: If agencies are conducting electronic reporting from the field (e.g., incident reports, investigations, inspections, occupancy pre-planning), what software platform and applications are you using? Are there specific Apple products that you are using with some success? Palm Beach County F&R – using Safety Pad connected to RMS & CAD database and FDM o ACTION: Cheryl Allen provide research report Poudre FD – using ImageTrend quicker to build robust info o State Contract o ImageTrend Elite works on IOS & Windows Mandated by July 2016 FireHouse Medic – web-based Manhattan Beach FD – uses Digital EMS 2:23 pm – 3:00 pm Fairfax County Fire and Rescue Department Does your department leverage Emergency Vehicle Preemption (EVP) technology? If so, how is it funded in your jurisdiction and are you using infrared or GPS technology? Orange County Florida – community not willing to pay/invest Fort Collins – uses Opticom at intersections Loudoun FD – currently researching Opticom pros & cons, capital funding Chesapeake FD – uses Opticom with VDOT acceptance Santa Monica FD – uses Opticom, researching towards GPS & found cost in device Fairfax County F&R – uses Global Technologies with infrared Hillsboro Fire Department Drones Pros: Quick real-time view, great use for HAZMAT/media/PIO Cons: Short fly time on battery S.O.G. & Training Docs and Process Limit height control – ensures never in airport/flight zone Training Fairfax County Fire and Rescue Department Does your department have an officers academy as a function of your department's training division? Or do you have other programs you use for this purpose (NFA, Blue Card, etc.)? Virginia Beach FD - 2 weeks Captain Academy, 2 weeks BC Academy o ACTION: Amy Valdez provide process Academy for each position LAFD – leadership academy o ACTION: Clemo provide process Fire Officer 1 and Fire Office 2 Training/Certification Back-pay for on duty otherwise own time 3:00 pm – 3:25 pm Afternoon Break Henrico County Division of Fire Training Academy – Firefighter Recruitment • Firefighter Recruitment: skipped • Academy Staffing: skipped • Lateral Hiring Considerations: TVF&R – lateral more successful than entry level, 4 week academy then straight to line FF1 Entry & FF2 Lateral – salary based on experience Ontario & Toronto ended up with retention pay, 10% raise Poudre Fire Authority Command Staff development: Requirements of methods for professional development for the ranks of Battalion and Division Chief skip Ways to create minimum certifications requirements for all positions within the department? Fire Officer 1 & Fire Officer 2 Captain: Bachelors Battalion Chief: Masters Tualatin Valley Fire & Rescue Since it is not financially practical to send 300+ firefighters to traditional external training for exposure to new or different techniques and practices, we would like to explore alternate and cost efficient modes to accomplish the same purpose. What have others found and/or implemented? Has anyone participated in personnel exchanges with other agencies? Would anyone be interested? Fairfax County – creating pilot exchange program with other departments Scholarship funding for FF outside education/training Manhattan Beach – approves fill for other department on OT rate Train the Trainer Bring training onsite Hillsboro Fire Department Training Towers the issues with 1403 Able to burn Class A Burn Building: o Benefit to have Class A & Class B burn buildings o Burn Containers 3:50 pm – 5 pm Government and Community Relations/Civic Engagement Poudre Fire Authority What are some successful or innovative methods to engage the community stakeholders input (in general) TVF&R – Community Recognition, every 2 years Orange County Fire – FRI out for automated system for internal & external to answer service delivery info & customer feedback system Miami-Dade Fire - County Community Survey & EMS/medical Customer Survey, hardcopy and manual input City of Edmonton, Fire Rescue Services What programs do other metro agencies have in place to address internal mental health issues and are there any actions or programs directed at reducing the stigma associated with mental health? Mississauga – internal training CIT Program Strategic Planning Fairfax County Fire And Rescue Department For new residential/commercial development, what methodologies are used to forecast future call volume and determine when additional resources are needed? answered Edmonton, Fire Rescue Services Are other agencies involved in risk-based decision making or analysis with regards to municipal land-use decisions (i.e. do other fire services participate in zoning and development applications to ensure compatible and safe developments particularly near industrial development)? skip How do other agencies conduct planning for growth? What type of sophisticated modeling is done? Available? Are there different modeling for different population densities (Metro vs Suburban)? skip OPEN TABLE QUESTIONS: How do you keep your employees kind to (mental health) homeless community? Santa Monica FD – annual homeless count, 700 count for 2015 o 28% run volume o No complaints regarding line treatment towards homeless community Santa Monica PD – Homeless Liaison team CIT Program – have line understand/familiarize if in place 4:13 pm - 4:30 pm Presentation: WESTNET First-In Fire Station Alerting System NFPA 1710 – quicker response time objectives NFPA 1221 – monitor integrity of dispatch & alerting system Visual & Audio Alerting 5:30 pm the Beach Evening Event –Bike Ride to the Historic Annenberg Beach House and Sunset Dinner on Wednesday, September 30, 2015 7:00 am - 8:00 am Continental Breakfast 8:00 am – 10:00 am Health and Wellness Tualatin Valley Fire &Rescue Employee Wellness Facilities: What are other agencies doing or considering in this area? Has anyone established an in-house/on-site employee health clinic or wellness center? If so is it managed by the agency or a contracted entity? Any lessons learned or success to share? o o o o o o o o o o o Rescue remembrance project Charity: FDNY; issue: kids forgetting 911 Metro fire planners website: Discussions links to twitter & facebook; Can post document Conference next year: OCTOBER 2nd - 5th City – self insured Sports physiologist- aggressive cardiac procedures Employees go to nurse practitioners Occupational house center (WFI)Doctor employee of the fire department; return to work process; same day MRI Treating employee like athlete Customer Service o o o o o Joint membership Culture handbook: diverse Letter of grievance CPR- Hispanic community Effective tools for customer Orange County Fire Rescue What processes and/or tools (besides surveys) are fire departments using to seek greater insight to both internal and external customer satisfaction, feedback, etc. Orange County Fire Rescue Review of presentation by OCFRD on first year measurement of business plan and seek any input/advice from group Risk Analysis (Accreditation) o Rick Black: Daily form of measure; strategic planning Strategic plan o Department mission statement o Issue statements o Strateig results Business plan: o Division purpose statements o Key result measure 8 issues: o o Organized culture o Technology o Mutual respect o Community engagement o Performance based culture o Instability of sustainable funding o County wide risk assessment o Awareness of annexation Performance measure Result measures: o o o o Key result measures o Alignment Output measures Demand measures Efficiency measures Tracking and reporting: o o o o o Data collected by employees within each program Monthly presentations made to senior staff (1st fourth Thursday of each month) Program managers report selected measures YTD totals and EOY estimates track In house database Update process: o o o o o Meetings with each program Review of program services Elimination of impractical performance measures Addition of new performance measures Department reorganization o 89.89% Changes for 2016 o Field battalion chief to report on relevant measures o Implementation of efficiency measure s o Alignment of performance measures to USI requirements o Simplification of the department mission statement and addition of a slogan Outcomes: o Department wide emphasis on planning for growth Other ideas: o Holding inspectors accountable o Measuring efficiency of inspectors o Measure every decision: every year update business plan / strategic plan o Individual score cards: chiefs/managers performance evaluation tied to measures; creates accountability. o Revisit on annual basis; o Performance measures; getting fire dept. measures sustainability program o Culture and Diversity Poudre Fire Authority Successful or innovative methods for recruitment and retention of women in the fire service. Strategic Business Plan o o o o o o Recruiting woman into fire service Reaching to diff departments 14% of workforce How to make public safety female friendly Flexibility -kids can get to school Ontario: Camp Fit (15-19 yr. girls) o Core: fire service: 5 day training o Understanding career o Toronto: weekend program o Afraid of how they are going to be treated once out there o Changing perceptions o Camp ignite: 75 applied took 20 o Parent involvement o Changed community perceptions o o o o o Female involvement High school based program: (both male and female) Community academy Rosie’s girls Brampton Fire and Emergency Services Has your department faced any resistance from your Associations/Unions on diversity issues? If so, how have you managed the challenges? o o o o o PSSI EPCR: tablet 2 units for ambulance; 1 in back for care reports (bad signal) Brampton Fire and Emergency Services When your department conducted a risk analysis of its community - in terms of probability and consequence - did you relate probability to the likeliness of incident occurring in the community or did you relate probability to the likeliness of that type of occupancy having an incident? 10:00 am – 10:25 am Morning Break 10:25 am – 11:20 am Other Topics for Discussion 11:20 am – 11:30 am Closing Remarks- Santa Monica Fire Department