IS1105: Strategic Application of IT Information Systems and Organizations Definition --- pg 21 Inner Workings of IS o Data – Information – Knowledge --- pg 22 o Component--- pg 23 Hardware, Software and Telecommunications Networks People Careers in Information Systems o Careers --- pg 25 o Value offered to Organizations Technical Competency --- pg 27 Business Competency --- pg 27 Systems Competency --- pg 28 Context/Uses of IS o Types of IS (Table in pg 30) --- pg 29 – 31 Transaction processing system, Management IS, Decision Support System, Intelligent System, Data mining and visualization, Office Automation System o Why Information Systems Matter A counter to Nicholas Carr’s IT Doesn’t Matter --- pg 35 Decision Levels o Operational Level --- pg 84 o Managerial/Tactical Level --- pg 85 o Executive/Strategic Level --- pg 86 IS and Business Processes Core Business Processes o Order-to-Cash: order for product or service made and paid after receiving ---pg 281 o Procure-to-Pay: processes that procure goods from external vendors --- pg 282 o Make-to-Stock: goods produced and stocked based on forecasts --- pg 282 – 283 o Make-to-Order: procured based on forecasts, manufactured on order --- pg 283 Value Chain Activities o Core Activities --- pg 284 – 285 Inbound Logistics / Operations and Management / Outbound Logistics / Marketing and Sales / Customer Service o Support Activities --- pg 286 – 287 Administrative Activities / Infrastructure Activities / HR Activities / Technology Development Activities / Procurement Activities Connecting Organizational Value Chains to form a Value System --- pg 287 – 288 1 IS1105: Strategic Application of IT IS and Competitive Advantage 3 ways IS provides value: o IS for Automating: Doing things faster--- pg 88 o IS for Learning: Doing things Better --- pg 88 o IS for Strategizing: Doing things Smarter --- pg 90 – 92 Different Organizational Strategy: Low-cost leadership / Differentiation Strategy / Best-cost provider Strategy Sources of Competitive Advantage --- pg 93 Quality – Service – Low Cost – Proprietary – Innovation – Brand – Value To Compete o Where to compete: Competitive Forces --- pg 93 – 94 o How to compete: Value Chain --- pg 94 – 95 Enabling Commerce using Internet Types of E-commerce --- pg 145 – 146 B2B / B2C / B2E / C2B / C2C / G2C / G2B / G2G: Business, Consumer, Employee, Government Capabilities of the Web (Table at pg 146) o Information Dissemination / Integration --- pg 146 o Mass Customization --- pg 147 o Interactive Communication --- pg 148 o Transaction Support --- pg 148 EC Business Strategies o Click-and-Mortar Strategy --- pg 150 o Click-Only Strategy --- pg 151 o Revenue Model (Table at pg 152) --- pg 152 Business-to-Business EC o Need to exchange Data --- pg 154 o Extranets (Benefits, Architecture, Applications, Portals) --- pg 155 – 157 o B2B Marketplace --- pg 157 – 158 o Financial Transactions --- pg158 – 159 Business-to-Employee EC o Intranets (Benefits, Architecture) --- pg 159 – 160 Applications --- pg160 – 165: Training / Real-Time Access / Entry of Info / Collaboration / Groupware (group + software) / Video-Conferencing Business-to-Consumer / Consumer-to-Consumer EC o E-tailing Stages: E-Information E-Integration E-Transaction --- pg 166 Benefits (Product / Place / Price / Long Tail) --- pg 167 – 168 Drawback (Product Delivery / Direct Product Experience) --- pg 168 o Rules of successful E-commerce --- pg 169 – 170 o E-Banking --- pg 170 Consumer-to-Consumer EC o E-Auction --- pg 170 – 171 2 IS1105: Strategic Application of IT Enhancing Collaboration with Web 2.0 Make use of Social Software, Enterprise 2.0, Collective Intelligence --- pg 195 – 197 Enhancing Communication with Web 2.0 o Blogs --- pg 197 – 199 o Social Presence (E.g. Twitter) --- pg 199 – 201 o Instant Messaging / Virtual Worlds --- pg 201 Enhancing Cooperation with Web 2.0 o Media Sharing --- pg 203 o Social Bookmarking --- pg 203 – 204 o Social Cataloguing: Tagging / Geotagging --- pg 204 – 207 Enhancing Collaboration with Web 2.0 o Peer Production(Wikis / Crowd Sourcing) --- pg 207 - 213 Enhancing Business Intelligence using IS Need for Business Intelligence --- pg 237 Databases --- pg 239 – 240 o Foundation Concepts --- pg 240 – 241 o Advantages --- pg 241 o Effective Management Entering and Querying Data / SQL --- pg 243 – 245 Online Transaction Processing --- pg 245 – 246 Operational Systems and Business Intelligence --- pg 246 Master Data Management --- pg 246 Data Warehouses --- pg 247 – 248 Data Marts --- pg 249 Business Intelligence Components o Information and Knowledge Discovery Ad Hoc Queries and Reports --- pg 249 Online Analytical Processing (OLAP) Measures and Discovery / Cubes, Slicing and Dicing --- pg 250 Data Mining: Association Discovery / Clustering and Classification --- pg 251 Unstructured Data Analysis Text Mining, Web Content Mining, Web Usage Mining --- pg 252 o Business Analytics to Support Decision Making Business Analytics --- pg 254 – 255 Decision Support Systems: Architecture --- pg 255 – 256 Intelligent Systems (i.e. Artificial Intelligence) --- pg 256 – 257 Expert Systems: o Neural Networks / Intelligence Agents --- pg 257 – 260 Knowledge Management Systems --- pg 260 – 262 o Information Visualization Dashboards / Visual Analytics --- pg 263 – 266 Geographic Information Systems --- pg 266 – 269 3 IS1105: Strategic Application of IT Enhancing Business Processes using Enterprise Systems Enterprise Systems (Globalization of networks) o Enterprise System VS Legacy Systems (Customizable) --- pg 288 – 291 o Supporting Business Processes / Interorganizational System Need for Integrated Enterprise Systems --- pg 293 – 294 Improving Business Processes Through Enterprise Systems --- pg 294 Vanilla VS Customized Software --- pg 295 Best Practices- Based Software --- pg 296 Business Process Management --- pg 296 – 297 Enterprise Resource Planning (ERP) o Integrating Data to Integrate Applications --- pg 297 – 300 o Choosing an ERP System / Requirements in ERP System ERP Core and Extended Components --- pg 300 – 301 o Enabling Business Processes Using ERP Core Components Order-to-Cash --- pg 302 Procure-to-Pay --- pg 303 Make-to-Stock / Make-to-Order --- pg 303 o ERP Installation + Limitations --- pg 304 – 305 Improving Supply Chains Using Enterprise Systems Definitions + Importance --- pg 318 – 320 Benefits of an Effective Supply Chain o Just-in-Time Productions --- pg 320 – 321 o Vendor-Managed Inventory / Bullwhip effect --- pg 321 o Corporate Social Responsibility Product Recalls / Sustainable Business Practices --- pg 321 – 322 Functions that optimize Supply Network --- pg 322 – 324 Supply Chain Management (SCM) Architecture o Supply Chain Planning --- pg 324 – 325 Demand Forecasting Distribution Planning Production Scheduling Inventory and Safety Stock Planning o Supply Chain Execution --- pg 325 Product Flow Information Flow Financial Flow o Supply Chain Visibility and Analytics --- pg 326 – 327 Developing an SCM Strategy o Emerging Trends: XML / RFID --- pg 328 – 331 Strengthening Customer Relationships Using Enterprise Systems Definitions + Benefits --- pg 331 – 335 Developing a CRM Strategy / Architecture of a CRM system (Figure in pg 336) o Operational: Sales Force Automation, Customer Service, Marketing --- pg 335 – 339 o Analytical CRM --- pg 339 – 343 o Collaborative CRM --- pg 343 4