Job Description
Service
The Base – Kirklees
Job Title
Volunteer & Peer Mentor Coordinator
Base
2 Spring Bank, New North Road, Huddersfield. HD1 5NB
Hours
37.5 hours per week
Salary Range
Point 26-28 (£23,488.56 - £25,068.68)
Reports to
Senior Practitioner
Purpose of Job
Under the direction of the Service Management team, the post
holder will take a lead on the co-ordination of Volunteering
placements as well as the services Peer Mentoring Scheme.
NM448
The post holder will take a lead on the recruitment, training,
supervision and coordination of
volunteers within the CRI
framework to ensure the effective, quality delivery of targeted
provision to young people.
The post holder will work with existing staff and recruited
volunteers, to promote and support meaningful service user and
peer involvement in appropriate areas of service delivery.
The post holder will take responsibility for coordinating a Peer
Mentoring Scheme. This will include, promotion, planning,
delivery, assessment and evaluation. This post will require
comprehensive reporting to service management on Volunteering,
Peer Mentoring and Service User Involvement.
The post holder will work with partner agencies across Kirklees in
developing a broad provision of developmental pathways for
young people to benefit from (via targeted interventions)
The post holder will be expected to work flexibly within an agreed
number of hours and across sites as required, and will be
expected to take responsibility for their own learning and
development and fully engage with learning and development,
supervision and appraisal requirements as per CRI policies.
Key Activities:

To develop and maintain the co-ordination of an effective Service User involvement and
Volunteer training and placement scheme across The Base.

To identify, recruit, train, supervise & co-ordinate Volunteers, Students and Peer
Mentors across Kirklees in accordance with CRI policies, frameworks and procedures

To ensure the promotion of meaningful Service User involvement within The Base.

To review, develop and co-ordinate CRI’s Peer Mentoring programme for young
people in Kirklees, alongside targeted partner agencies.

To coordinate service requests for targeted activity by ensuring timely and adequate
cover by staff and volunteers

To take a lead on the facilitation of the Peer Mentoring programme as well as support
the delivery of group work and professionals training as required.

To support the coordination and development of the services Social Media Activity.

To work with the Regional Peer Mentor and Volunteer Co-ordinator to ensure the
effective development and improvement of Volunteering and Peer Mentoring programmes.

To be responsible for the risk management and Health & Safety requirements of the
Peer mentoring and Volunteering service

To establish, maintain and develop links with partner agencies and local support
services

To ensure that Peer Mentor and Volunteer records are maintained effectively and
stored in accordance with Data Protection requirements

To work towards the achievement of outcomes/targets as per the Service Level
Agreement to ensure consistently high standards of service delivery.

To produce service activity reports (qualitative and quantitative) on key workstreams, including Volunteering, Peer Mentoring, Targeted Activity and Service User
Involvement

To ensure all record keeping, outcome monitoring and data collection is maintained
and delivered to management in a timely fashion as and when required

To work with Service Users to co-ordinate the regular publication of The Base
newsletter.

To ensure regular Service User involvement activity is carried out within the Service

To utilise Volunteers, Service Users and Peer mentors to introduce creative methods
of service promotion via social networking sites whilst ensuring internet dangers and risks
are identified and relevant support provided for young people in Kirklees.
General terms of reference:
In carrying out the above duties the post holder will:

Work flexibly across operational sites as required

Work flexibly within an agreed number of hours of work to maintain the most
appropriate level of service provision. This may include evening and weekend cover.

Seek to improve personal performance, contribution, knowledge and skills.

Participate in appraisal, training and supervision processes.

Keep abreast of developments in services, legislation and practice relevant to the
relevant client group.

Ensure the implementation of all CRI policies.

Contribute to maintaining safe systems of work and a safe environment.

Undertake other duties appropriate to the grade of the post
Specific standards (DANOS related where appropriate) for this role include:
Unit Number and Title
AA2
Relate to, and interact with, individuals
AA3
Support individuals to access and use services and facilities
AA4
Promote the equality, diversity, rights and responsibilities of individuals
AA6
Promote choice, well being and the protection of all individuals
AB1
Support individuals who are distressed
AB2
Support individuals who are substance users
AB3
Contribute to the prevention and management of abusive and aggressive
behaviour
AB4
Contribute to the protection of individuals from harm and abuse
AB5
Assess and act upon immediate risk of danger to substance users
AB8
Contribute to assessing and act upon risk of danger, harm and abuse
AC1
Reflect on and develop your practice
AC2
Make use of supervision
AC3
Contribute to the development of the knowledge and practice of others
AC4
Support and challenge workers on specific aspects of their practice
AD1
Raise awareness about substances, their use and effects
AD2
Facilitate learning through presentations and activities
AD3
Facilitate group learning
AD4
Develop and disseminate information and advice about substance use, health
and social well-being
AG2
Contribute to planning, monitoring and reviewing the delivery of service for
individuals
AG3
Assist in the transfer of individuals between agencies and services
Unit Number and Title
AI2
Help individuals address their substance use through an action plan
AJ1
Help individuals address their offending behaviour
BA3
Contribute to the development of organisational policy and practice
BA4
Evaluate and improve organisational performance
BA6
Manage the development and direction of the provision
BB1
Promote your organisation and its services to stakeholders
BC2
Manage activities to meet customer requirements
BC3
Manage change in organisational activities
BC4
Assure your organisation delivers quality services
BC5
Manage a service which achieves the best possible outcomes for the individual
BD3
Support the health and safety of yourself and individuals
BD4
Promote, monitor and maintain health, safety and security in the working
environment
BE2
Receive, analyse, process, use and store information
BE4
Supplying information for management control
BE6
Preparing reports and returns
BF3
Select personnel for activities
BF5
Lead teams to support a quality provision
BI1
Develop productive working relationships
BI2
Develop joint working agreements and practices and review their effectiveness
BI3
Facilitate meetings
BI5
Promote effective communication for and about individuals
BI6
Develop and sustain effective working relationships with staff in other agencies
BI7
Participate in inter-disciplinary team working to support individuals
Person Specification
Essential criteria:
 Experience and knowledge of working with young people under 18
 Experience and knowledge of working with young people who use drugs and or alcohol
 Experience of setting up and facilitating groups
 Experience of working with Service User Representatives, Peer Mentors &/or Volunteers
 Experience of delivering supervision (formal or informal)
 Experience of facilitating training
 A clear understanding of the need for, and ability to deliver, quality services.
 A knowledge of issues facing young people today
 Experience of contributing to project development
 Experience of Service User Involvement Strategies
 Experience of liaising and working with professionals from a variety of services
 Commitment to involving service users in service development, strategy development and
initiating change
 Knowledge of social networking and an understanding of the benefits of e-safety.
 Knowledge of drug and alcohol policies and interventions designed to address substance
misuse
 Knowledge of drug and alcohol related problems and their impact upon individuals, family
and community
 Ability to engage with young people from a range of different backgrounds aged from 10
to 24 years old.
 Have or be willing to work towards achieving a recognised qualification in the delivery of
accredited training courses
And the ability to:
 Communicate confidently and effectively, verbally and in writing.
 Respond flexibly to the demands of the post.
 Work as a member of a team.
 Show a capacity to work alone and the ability to keep calm under pressure.
 Understand and have a commitment to the principles of equal opportunity and diversity.
 Employ a professional, empathetic and non-judgmental attitude towards service users.
 Show commitment to facilitating positive outcomes for service users
Desirable criteria:
 Access to own transport
 Knowledge of local services and geography
This post is subject to a DBS check at an enhanced level.
Amendments: This description accurately reflects the present position; it may be
amended and reviewed. Any change will be made following a proper period of
consultation.