Waltham Forest Council
Private Rented Property Licensing (PRPL)
Step by Step Guide
to completing a PRPL application
To reduce anti-social behaviour and improve
the lives of our residents, most private rented
properties require a licence.
walthamforest.gov.uk/prpl
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A Step by Step Guide to Applying for a Private Rented Property
Licence
Log-In to My Services using your Email Address and Password
Before starting the application be aware that:
You should only use Save and Close button if you wish to come out of the form.
It is not necessary to save as you go along.
All mandatory fields are marked with an asterisk*, you must complete these
fields to progress through the form.
If you miss a mandatory field you will receive a notice to complete the field.
This notice (appearing in red at the top of the form) is a link and will take you
to your omission.
Throughout the application form you have the option to store the contact
details and to retrieve them. Ensure contact details are accurate before storing
as retrieving them auto fills the fields and will not allow for manual edits.
If the form stops working, or you see an error message you should call
Customer Services on 020 8496 3000.
It would be helpful if you could let customer services know :
 If there were any error messages
 What you were doing when the issue occurred so that we can replicate
and investigate
 What browser you were using. The form will not work correctly in
Internet Explorer 8
Type of Application
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Please click on the link to the application form you wish to complete. The
options are:
1. Apply for a Private Rented Property Licence
2. Apply for a Private Rented Property Licence Temporary Exemption
Apply for a Private Rented Property Licence
To complete the application form you will need to have the required
information and documentation to hand before starting. Ensure you have all
necessary information and documentation before proceeding.
If you will be applying for 4 or less licences click NEXT to begin your first
application. Please the follow the guidance from Address of Property to be
Licensed below to continue your application.
Licensing 5 or more Properties
If you will be applying for 5 or more licences you have the option to make a
single payment for all, or a number of your licence applications at one time.
If you wish to pay for a number of applications with a single payment click on
Click here if applying to licence 5 properties or more and continue to enter the
number of properties.
Once authorisation is received click Return To My Application to continue with
your application.
Please Note: Once you have requested to make a single payment for 5 or more
licence applications your account will be set up to bypass payment and you do
not need make this request again. When you have completed your applications
and are ready to make payment follow the Step by Step guide to making a
single payment for multiple licence applications.
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Address of Property to be Licensed
Be aware that postcodes must be within the borough of Waltham Forest.
Properties with postcodes outside of the borough are not eligible to be licenced
through LBWF and your application will not be processed.
Use the house ICON
to find the property address.
Enter the full postcode of the property to be licenced.
Press SEARCH to see a list of corresponding properties.
Scroll through the list and select the address of the property to be licenced and
click USE SELECTED ADDRESS to complete the address.
If applicable add Flat Number / Details.
In the event of the property search function not recognising a Waltham Forest
postcode, enter the address manually, ensuring the address if full and correct.
An incorrect address would lead to an invalid application.
Double check the information you have provided and press NEXT to progress
to the next page.
Contact Details for the Proposed Licence Holder
Please enter the name, date of birth (must be 18 years or over), address and
contact details of the proposed licence holder. You need to enter these now
even if they are the same as the details provided in your registration. The
Licence Holder must be a UK resident with a valid UK postcode.
If the proposed licence holder is part of an organisation or is going to hold
more than one licence please store these details for later use, this will save you
time on this and further applications.
Double check the information you have provided and press NEXT to progress
to the next page
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Identifying the role and remit of the Proposed Licence Holder
Identify and select which of the following the proposed Licence Holder is, the
options are:
 The Applicant (This is the person completing the application form)
 The Manager of the Property (with responsibility for maintenance and
tenants)
 The Owner of the property (Freeholder or Leaseholder)
 The Rent Collector (with responsibility for collecting rental payments)
 The Mortgage Provider (the financial institution with an outstanding
loan on the property)
Please select all that apply. For example; if you are the owner of the property
and you manage the property and collect rent yourself, you should select all of
those options.
Legal Status
Identify and select the legal status of the proposed licence holder. The options
are:
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Individual
Company
Partnership
Other
Where the proposed licence holder is an individual and does not fulfil the
other roles, you will, as applicable, proceed to pages requesting information
about The Applicant, The Manager of The Property, The Owner of the
Property, The Rent Collector and the Mortgage Provider.
Where the proposed licence holder fulfils all of the roles you will proceed to
information about the Mortgage and should continue from there.
Where the proposed licence holder is part of a company or is in a partnership
you will proceed to Information About the Proposed Licence Holder’s
Organisation and you should continue from there.
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Double check the information you have provided and press NEXT to progress
to the next page.
Information About the Proposed Licence Holder’s Organisation
Please enter the company name, registration number, address and contact
details of the proposed licence holder organisation. You need to enter or
retrieve these now even if they are the same as details provided previously.
If you have already stored the details of the organisation you can retrieve them
by clicking:
If the proposed licence holder’s organisation is going to be listed on more than
one licence please store these details for later use, this will save you time on
your next application.
Double check the information you have provided and press NEXT to progress
to the next page.
Directors, Partners or other persons responsible
Please declare how many people are listed as Directors or Partners of the
Proposed Licence Holding organisation.
Double check the information you have provided and press NEXT to progress
to the next page.
Details of the persons responsible for management of the proposed licence
holder organisation
Please enter the name, date of birth, position and address of the managers of
the proposed licence holder organisation. You need to enter or retrieve these
now even if they are the same as details provided previously.
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If you have already stored the details of the organisation you can retrieve them
by clicking:
If the managers of the proposed licence holder organisation are going to be
listed on more than one application please store these details for later use, this
will save you time on this and further applications.
Double check the information you have provided and press NEXT to progress
to the next page.
Information about the Applicant
Please enter your name, date of birth, address and contact details. It is
necessary to collect the details of the person completing the application even if
you will have no further interest with the licence or the property. You need to
enter or retrieve these now even if they are the same as details provided
previously.
If you have already stored your details you can retrieve them by clicking:
If you are going to make more than one application please store these details
for later use, this will save you time on this and further applications.
Double check the information you have provided and press NEXT to progress
to the next page.
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Identifying the role and remit of the applicant
Identify and select which of the following the applicant is, the options are:
 The Manager of the Property (with responsibility for maintenance and
tenants)
 The Owner of the Property (Freeholder or Leaseholder)
 The Rent Collector (with responsibility for collecting rental payments)
 The Mortgage Provider (the financial institution with an outstanding
loan on the property)
The applicant could be more than one of these, select all that apply.
Legal Status
Identify and select in what capacity the applicant is completing this form, the
options are:
 Individual
 Organisation
Where the applicant is an individual you will progress to Information About the
Manager of the Property and you should continue from there.
Where the applicant is part of an organisation you will progress to Information
About the Applicant’s Organisation and you should continue from there.
Double check the information you have provided and press NEXT to progress
to the next page
Information about the Applicant Organisation
Please enter the organisation name, registration number, applicants’ position,
trading address and contact details of the applicants’ organisation. You need to
enter or retrieve these now even if they are the same as details provided
previously.
If you have already stored the details of the organisation you can retrieve them
by clicking:
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If the applicant’s organisation is going to be listed on more than one licence
please store these details for later use, this will save you time on your next
application.
Double check the information you have provided and press NEXT to progress
to the next page
Information about the Manager of the Property
Please enter the property managers’ title, name, date of birth, address and
contact details. You need to enter or retrieve these now even if they are the
same as details previously.
If you have already stored the details of the manager of the property you can
retrieve them by clicking:
If the property manager is going to be listed on more than one licence please
store these details for later use, this will save you time on your next
application.
Identify and select which of the following the managing agent is, the options
are:
 The Owner of the property (Freeholder or Leaseholder)
 The Rent Collector (with responsibility for collecting rental payments)
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 The Mortgage Provider (the financial institution with an outstanding
loan on the property)
 The manager of the property could be more than one these things,
select all that apply.
Double check the information you have provided and press NEXT to progress
to the next page
Information about the Owner of the Property
Please enter the property owners’ details including; title, name / company
name (if applicable), address (including country of residence if not the UK) and
contact details. You need to enter or retrieve these now even if they are the
same as details provided previously.
If you have already stored the details of the owner you can retrieve them by
clicking:
If the property owner is going to be listed on more than one licence please
store these details for later use, this will save you time on your next
application.
Identify and select which of the following the owner of the property is, the
options are:
 The Rent Collector (with responsibility for collecting rental payments)
 The Mortgage Provider (the financial institution with an outstanding
loan on the property)
 The property owner could be both or neither of these things, select all
that apply.
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Double check the information you have provided and press NEXT to progress
to the next page
Information about the Rent Collector
Please enter the rent collector’s details including; title, name / company name
(if applicable), address and contact details. You need to enter or retrieve these
now even if they are the same as details provided thus far.
If you have previously stored the details of the rent collector you can retrieve
them by clicking:
If the rent collector is going to be listed on more than one licence please store
these details for later use, this will save you time on your next application.
Identify and select if the rent collector is also the:
 The Mortgage Provider (the financial institution with an outstanding
loan on the property)
Double check the information you have provided and press NEXT to progress
to the next page.
Mortgage
Please confirm if there is an outstanding mortgage on the property
Where there is an outstanding mortgage on the property you will progress to
Information about the Mortgage Provider and you should continue from there.
Where there is no outstanding mortgage on the property you will progress to
Details of Other Interested Parties and you should continue from there.
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Double check the information you have provided and press NEXT to progress
to the next page.
Information about the Mortgage Provider
Please provide the name of the bank or building society, the mortgage account
number, the address and contact details of the mortgage provider.
If you have previously stored the details of the mortgage provider you can
retrieve them by clicking:
If the mortgage provider is going to be listed on more than one licence please
store these details for later use, this will save you time on your next
application.
Double check the information you have provided and press NEXT to progress
to the next page.
Details of Other Interested Persons
Interested parties include all individuals or companies that have a legal interest
in the property, including:
■ Any mortgagee (i.e. the mortgage company or financial institution when a
loan has been secured against the property)
■ Any other owner of the property to which the application relates (if that is
not yourself) i.e. the freeholder and any head lessors who are known to you
■ Any other person who is a tenant or long leaseholder of the property or any
part of it (including a flat) who is known to you, other than a statutory tenant
or other tenant whose lease or tenancy is for less than 3 years (including a
periodic tenancy)
■ Any person who has agreed that he /she will be bound by any conditions(s)
in a licence if it is granted
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In the text box provide the name, address, email address and nature of interest
in the property of all other (i.e. those not listed on the application so far)
interested persons.
Double check the information you have provided and press NEXT to progress
to the next page.
Information about the Property to be Licensed
Please provide information on the type of property and how it is occupied, the
type of building and date of conversion (if applicable), the date the property
was built, the number of storeys and residential units (of the actual property
being licensed), the number of households and occupants living at the
property.
Single Occupation refers to a property where just one household or family
have sole use of the facilities.
Multiple Occupation refers to a property where more than one household or
family share facilities.
A household is defined as:
- A single person; or
- A co-habiting couple (whether or not of the opposite sex); or
- A family, including parents, grandparents, children (including foster
children, step children and children being cared for), grandchildren,
brothers, sisters, uncles, aunts, nephews, nieces or cousins
- Any domestic staff are also included in the household if they are living in
rent free accommodation provided by the person for whom they are
working
Habitable Rooms
If there is more than one household (i.e multiple occupation) at the property, you will
need to upload your Record of Habitable Rooms on the document upload page at
the end of the application from. Click here to see a template for recording
Habitable Room Sizes.
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Other Licensed Properties
If the proposed licence holder holds any other licences for private rented
properties or HMO’s that are licensed under the Housing Act 2004 you will
proceed to Other Licensed Properties.
If the proposed licence holder does not hold any other licences for private
rented properties or HMO’s that are licensed under the Housing Act 2004 you
will proceed to Rooms and Facilities.
Double check the information you have provided and press NEXT to progress
to the next page.
Number of Other Licenced Properties
Please provide the number of properties for which the proposed licence holder
already has a licence under Part 2 or 3 of the Housing Act 2004, within
Waltham Forest and how many within other Local Authority Areas.
Licence Holders holding licences for other properties (in addition to this
application) need to provide a list of all properties for which a licence is held.
The list must include: the property addresses, the name of the licence issuing
authority and the date of the licence. Click here for a template for recording a
list of Other Licensed Properties.
This list must be uploaded on the document upload page at the end of the
application form.
Double check the information you have provided and press NEXT to progress
to the next page.
Rooms and Facilities
Please provide information on the number of rooms and facilities that are for
sole or shared use. If the property does not have a room or facility you must
enter zero (0) to progress through the form.
‘Sole use’ refers to the use of a room or facility by a household. ‘Shared use’
refers to the use of a room or facility by more than one household. A
‘household' for the purpose of the Housing Act 2004 comprises: a single
person; or co-habiting couples (whether or not of the opposite sex); or a
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family, including parents, grandparents , children (including foster children,
step children and children being cared for), grandchildren, brothers, sisters,
uncles, aunts, nephews, nieces or cousins. Any domestic staff if they are living
in rent free accommodation provided by the person for whom they are
working.
If the property is a Studio Flat (i.e. with a space that combines the living space,
bedroom and kitchen into a single room) enter 1 by this option and enter zero
(0) by the other rooms listed unless they are a separate room with connecting
door.
Be mindful not to double count the number of facilities at a property. Only
provide details on facilities that are in addition to those included in the room
information.
Double check the information you have provided and press NEXT to progress
to the next page.
Information about Fire Safety at the Property to be Licensed
Please provide full details of the fire safety precautions in place at the property
for which you are applying for a licence.
Please see Glossary of Terms if you need help deciding on the right answers for
you property.
Please be aware that, for properties with gas appliances, it is mandatory to
upload your Gas Safety Certificate with this application and that all other
certificates can be requested and must be submitted within 28 days of
request.
Double check the information you have provided and press NEXT to progress
to the next page.
Fit and Proper Person Declarations
Under the Housing Act 2004, the licence holder and the property manager
must be ‘Fit and Proper’ persons in order to undertake the responsibilities of
managing a private rented property.
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The Fit and Proper person declaration applies to any person managing the
premises and any director or partner in a company or organisation which owns
or manages the property.
This means having no serious record of poor management or an outstanding
criminal charge that is inconsistent with operating as a landlord. It helps to
confirm the landlord is both reputable and capable of following good tenancy
management.
To assist the Council in making proper assessments of suitability, details about
previous convictions for criminal offences must be disclosed.
Please complete a Fit and Proper Person Declaration for the Licence Holder
and the Manager. It is necessary to complete a declaration for each person.
Please select Yes or No to answer each question and in the event of an answer
being Yes, provide details and date of the offence. The details to be included
are; title of the charge or conviction, date of the conviction, length and date of
the sentence.
After completing the Fit and Proper Person Declaration for the Licence Holder
and the Manager of the Property, double check the information you have
provided and press NEXT to progress to the next page.
Additional Information
Please use this section to add any additional information that you feel could be
relevant to the application.
Double check the information you have provided and press NEXT to progress
to the next page
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Confirmation of Supporting Documents
For properties with Gas appliances, please confirm that you will be uploading
the mandatory Gas Safety Certificate. It is mandatory to upload your Gas
Safety Certificate with this application.
For Licence Holders that hold other licences under Part 2 or 3 of the Housing
Act 2004, please confirm that you will be uploading your Other Licenced
Properties Record. It is mandatory to upload your Other Licences Properties
Record with this application.
For Properties in multiple occupation (more than one household), please
confirm that you will be uploading your Record of Habitable Room Sizes. It is
mandatory to upload you Record of Habitable Room Sizes with this application.
All other supporting documentation can also be added on the document
upload page at time of application. If not supplied at the time of application, it
may be required as part of the property audit and would need to be uploaded
within 28 days.
Double check the boxes that you have checked and press NEXT to progress to
the next page.
Declaration
Notifying Interested Persons
You must let certain persons know in writing that you have made this
application or give them a copy of it. Click here to see a template to Notify
Interested Parties form that has been provided for your use.
As the applicant it is mandatory to declare that:
 Notice is being served on all interested parties that this application has
been made, and that:
 The information contained in this application is correct to the best of
your knowledge
Ensure you have checked the boxes and press NEXT to progress to the next
page.
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Profile Information about the Proposed Licence Holder
To assist the council in monitoring its current diversity provision and policies,
you are invited to answer 4 questions about the Proposed Licence Holder.
It is not compulsory to answer these and does not form part of the application
but doing so will help the council to keep its diversity policies in line with the
changing population.
Double check the information you have provided and press NEXT to progress
to the next page.
Proceed
Your application is nearly complete. All that remains is for you to upload your
supporting documentation and for single licence applications, to process
payment
Press Proceed to progress to the next page.
Payment Details
The payment will automatically default to the correct amount according to the
date of your application.
Press PAY to progress to the Payment and Pay Later if your account has
authority to make a single payment for multiple applications at a later time.
To make a single payment for multiple applications follow the Step-by-Step
Guide making a single payment for multiple licence applications.
Make A Payment Page
Please complete your card details including; card number, start date, expiry
date, issue number and security code.
Please complete the registered name and address of the card holder.
Double check the information you have provided and press SUBMIT to proceed
to the next page.
We do not accept American Express or Diners Club.
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Review & Confirm Payment
Double check that the amount and card details are correct and press CONFIRM
to authorise your payment.
Please Wait: It may take a few moments to authorise your payment. During
this time do not navigate away from the page or press submit a second time.
Online Payment Card Verification
To ensure online payment security and to reduce fraud, Waltham Forest
Council uses a payment security system called 3D Secure. Your credit or debit
card provider must be enrolled with this service and you must have registered
your card with the system for payment to be accepted. You may be asked to
verify your card on this system as part of the payment process. If you are
unsure about this process you should contact your card provider before
attempting payment.
Some card types are not compatible with this additional security. If this is the
case, you are advised to use an alternative card.
If your credit / debit card is registered for online verification you will be
presented with a pop up window asking for some of the details from your
personal password. Enter your password / code and select "Submit."
Payment Confirmation and Receipt
Please see confirmation of your payment. To receive a receipt for your
payment please enter your email address and click the Email button
Thank you for your application
You will now be given your application reference number. Ensure you keep a
record of the number as you will need this number in all communication with
Waltham Forest Council and in any future reference to this application.
In the case of making more than one application, we suggest you keep a record
of each application number against the corresponding address of the property.
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You are now ready to upload your supporting, documentation including the
mandatory gas safety certificate. Press PROCEED to upload your documents.
My Application Record
You will now see a summary of your application and can proceed to upload
your documents.
A PDF file of your application has been created and you can SAVE this for your
own records.
To save your application click on the Application Document link to open the
PDF file and Save As. The file name in My Services will not be affected and you
can find your applications by their application reference number and the date
of your application.
Upload Supporting Documentation
Press Browse to search for and select each document to upload. For each
document you select use the drop down menu to identify the type of
document. The choices are:
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Mandatory Gas Safety Certificate
Record of Habitable Room Sizes
Record of Other Licenced Properties
Other Supporting Documentation
When the file name of the document you are uploading appears in the field
press UPLOAD and your document will appear in the list with a green tick to
show you that it has been uploaded
Scroll down to the bottom of the page and press FINISH to complete and
submit your completed application
YOUR APPLICTION HAS NOW BEEN SUBMITTED AND WILL BE PROCESSED
WITHIN 28 DAYS.
YOU CAN NOW LOGOUT OR PROGRESS TO COMPLETE ANOTHER
APPLICATION
VIST MY SERVICES TO:
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View Submitted Applications
Complete Saved Applications
Update your user details
Change your password
Visit WebPayPublic to make a single payment for multiple applications
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