Week 6 practice test (Chapters 15-5-6-7)
CHAPTER FIFTEEN INFORMATIVE PUBLIC SPEAKING
TRUE/FALSE
1.
Informative speaking is defined as discourse that imparts new information, secures
understanding, or reinforces accumulated information. (p. 399)
A.
True
B.
False
2.
A.
B.
3.
A.
B.
4.
The most engaging presenters of professional papers are those who speak extemporaneously.
(p. 405)
True
False
In an informative speech, it is important to use the language that is most respectful of your
topic, not your audience. (p. 407)
True
False
A.
B.
During a question-and-answer session, a speaker should not admit he does not know the
answer to an audience member's question, as he may lose credibility. (p. 409)
True
False
5.
A.
B.
In informative speaking, it is wise to use the familiar to explain the new. (p. 405)
True
False
6.
It is permissible to set the ground rules of a question-and-answer session by detailing what
types of questions you will not consider answering. (p. 409)
True
False
A.
B.
7.
A.
B.
8.
A.
B.
Audiences are more attracted to fictional or hypothetical examples rather than humanelement examples. (p. 412)
True
False
When responding to a question in the question-and-answer period, you primarily should talk to
the person who asked the question as opposed to the whole audience. (p. 409)
True
False
MULTIPLE CHOICE
9.
All of the following are true about a speech of introduction except ____. (pps. 410-411,2,
conceptual)
A.
Be sure you know how to pronounce the speaker's name
B.
Require the speaker to detail her background; the introducer should not do so
C.
Do not over praise the speaker.
1
D.
Set the proper tone for the speech
10.
"To understand the Supreme Court's decision on the University of Michigan's race-based
admissions policy, it is first important to detail what led up
to the decision." This statement
is a signpost for a speech about a(n) _________ . (p. 402, 2, applied)
Concept
Process
Time
Event
A.
B.
C.
D.
11.
A.
B.
C.
D.
12.
A.
B.
C.
D.
13.
A.
B.
C.
D.
14.
A.
B.
C.
D.
15.
According to the text, which is the most difficult part of the question-and-answer period? (p.
409, 2, factual)
Getting the first question asked.
The unrehearsed answers.
Being knowledgeable about the subject.
Building rapport with the audience.
At the freshmen orientation seminar, Dean Jackson welcomes the students and then highlights
the three programs on campus of which she is most proud.
Therefore, Dean Jackson gave
an informative speech about a(n) _________ that was arranged by __________ order. (pps.
402-403, 2, applied)
Concept; topic
Event; spatial
Process; compare-contrast
Informative briefing; time
All of the following are true regarding the learning theory that relates to developing the
informative speech EXCEPT _____________
. (p. 412, 3, conceptual)
Learning-theory specialists stress that the basis for retention and understanding is the
establishment of relationships (associations and
connections) with physical or
mental activities.
We are more likely to remember things that are unique and different from our own experience.
We can learn through repetition -hearing ideas over and over again.
We can learn through experiencing-doing a task to see what it is.
Which of these would not be considered informative? (p. 400, 2, conceptual)
Joe gives a presentation on the 3 new accounting packages the company is considering. He is
looking for feedback, and he does not have a favorite yet.
Angelina reviews the procedures for the purchase order, as many of her sales representatives
had questions about the process in the last month.
Professor Duan-An provides a review for the communication theory midterm:
Dat-Phan gives the school's valedictorian address that encourages the graduating seniors to
make a mark in the world.
Yonah decides to explain to the audience of high school history students how the North won the
Civil War by identifying the three major battles that produced the turning point, in the order
that they happened. Yonah's speech is a speech about a(n) _________ that is arranged in
_______ order. (p. 402, 2, applied)
2
A.
B.
C.
D.
16.
Concept; time
Event; spatial
Concept; spatial
Event; time
A.
B.
C.
D.
For informative speaking, what is not something the speaker must determine? (p. 400, 2,
conceptual)
Appropriate language level
Attention devices
Setting of Speech
Structure of the message
17.
A.
B.
C.
D.
Informative speeches might be about all of the following EXCEPT _______.(p. 400, 1,factual)
Objects
Processes
Events
Influencing attitudes
18.
A.
B.
C.
D.
All of the following are true about technical reports EXCEPT _______. (pps. 404-405, 2,factual)
technical reports are always given to people within the industry
Word choice must be appropriate for the audience
Some basic assumptions about the audience's depth of knowledge can be assumed
If your audience will not be hostile to your recommendation, you should state it up front
19.
As a new professor, Ingrid was preparing her first lecture for her sophomore American history
class. She wanted to begin with humor, as she believed it would set a good tone between her
and her students. All of the following would be good ideas EXCEPT ______________. (p. 408, 2,
conceptual)
Using a funny quote by President Taft
Showing a political cartoon from the New York Times
Starting with, "you're going to really think this is funny..."
Using an analogy between her first day in a college history class
A.
B.
C.
D.
20.
A.
B.
C.
D.
Regina is giving a speech on AM radio signals, and she explains that AM radio signals are like a
bow and arrow. The arrow, like the wave, goes as far as the bow projects it or until something
gets in its way and stops it. Regina used the technique of _______ to help her listeners better
understand.
(p. 412,2,factual)
Using the familiar to explain the new
Personalizing the message
Ordering her ideas clearly
Providing technical information to explain the new
3
SHORT ANSWER QUESTIONS
21.
One of your worst fears has come true. You have just finished delivering your informative
speech, and the audience has no questions. Explain two different approaches that you might
take in an effort to elicit questions.
22.
Identify two strategies you will use to ensure that you have questions during your question and
answer session.
ESSAY QUESTIONS (Answer 1)
23.
Defend or Reject: All communication contains elements of persuasion. There is no such thing as
strictly informative communication.
24.
As a speaker, you may think your audience has a need for particular information, but you know
the audience does not feel the need. Explain and
justify how you would construct your
speech in an effort to gain and keep your audience's attention.
CHAPTER FIVE INTRAPERSONAL COMMUNICATION
TRUE/FALSE
25.
Self love differs from self-confidence because it emphasizes accepting yourself as worthy versus
accepting yourself as competent. (p. 122)
A.
True
B.
False
26.
A.
B.
27.
A.
B.
28.
Under the age of 5, girls develop speech abilities more quickly than boys do. However, after the
age of 5, there is no difference. (p. 117)
True
False
Research shows that more women than men have anxiety disorders; however, more men than
women seek professional help with it. (p. 133)
True
False
A.
B.
The imbalance between your values, attitudes, and beliefs is known as cognitive dissonance. (p.
123)
True
False
29.
A.
B.
Anxiety is the perceived or real threat of danger. (p. 131)
True
False
30.
Your public self is the part of you that feels comfortable expressing all of your thoughts and
beliefs to others. (p. 123)
True
False
A.
B.
4
31.
A.
B.
An informal definition of "Intrapersonal Communication" is talking to yourself. (p. 115)
True
False
32.
To qualify as Intrapersonal Communication, one must consciously and intentionally
communicate with oneself. (p. 115)
True
False
A.
B.
33.
A.
B.
34.
A.
B.
It is hypothesized that one of the effects of mediated communication, like text messaging and
email, is that individuals are becoming more shy. (p. 133)
True
False
A child will develop proficient language skills even ifhe/she is denied social interaction with
others. (p. 117)
True
False
MULTIPLE CHOICE
35.
Which of the following groups is NOT focused on a "doing-oriented approach to life"? (p.
139, 1, conceptual)
A.
Asian Americans
B.
Native Americans
C.
Latin Americans
D.
Middle- Class African Americans
36.
A.
B.
C.
D.
37.
A.
B.
C.
D.
Leo doesn't know the answer to an exam question and he notices that the person sitting next to
him is answering the very question that has stumped him. He wants to look onto her paper to
see the answer but his conscience is telling him, "Don't do that! It's wrong. It's cheating. I may
get a better grade, but it wouldn't be worth it!" The cognitive dissonance that Leo is feeling is
caused by an imbalance between his actions and his ____________. (p. 123, 2, conceptual)
Values
Beliefs
Attitudes
Any of the above
Lupe is riding the train in Washington, DC. When she enters, she sits in the aisle seat, leaving the
window seat open. When others board the train, she does not make eye contact in the hopes
that they would not sit next to her. Lupe is exhibiting
behavior. (p. 130, 2, applied)
Pleasure seeking
Territoriality
Security
Survival
5
38.
A.
B.
C.
D.
Chris is going to an interview for a job that he really wants. When the interviewer asks him a
question, he realizes that he is sweating and cannot think clearly. Chris does this every time that
someone asks him a question that he is expected to answer. Chris is most likely experiencing
________________. (p. 132, 2, applied)
Interview anxiety
A lack of concentration
Communication apprehension
Internal dissonance
39.
A.
B.
C.
D.
The ingredients in anxiety are a combination of _______________. (p. 131, 2, conceptual)
Biological reaction, Personality type, Normal stresses of life
Emotional state, Personality type, Normal stresses of life
Biological reaction, Characteristics, Normal stresses of 1ife
Emotional state, Personality type, Abnormal stresses of life
40.
Johanna is eight years old and her father has given her a puzzle to complete. Her father can hear
her talking to herself about how she should start solving the puzzle. This is because
___________. (p. 116, 2, applied)
Children are more comfortable speaking out loud
She is too young to conceptualize internally
She is thinking in abstraction
None of the above
A.
B.
C.
D.
41.
A.
B.
C.
D.
42.
A.
B.
C.
D.
__________________ is the comprehending, organizing, and storing of ideas. It is how we
process information in relationship to values, attitudes, and beliefs. (p. 122, 1, factual)
Communication
Self-talk
Cognitive processing
None of the above
Our perceptions of positive and negative worth, such as the Protestant work ethic or the belief
that family is more important than profession, are our ________. (p. 122, 1, factual)
Attitudes
Beliefs
Values
Cognitions
43.
Our predispositions, such as "I'd rather hunters ate what they caught as opposed to
hunting for fun" are our _________. (p. 122, 1, factual)
A.
Attitudes
B.
Beliefs
C.
Values
D.
Cognitions
44.
A.
B.
The part of ourselves that we let others see is our ______________. (p. 123, 1, factual)
Real self.
Ideal self.
6
C.
D.
Public self.
Cognitions
45.
A.
Which of the following is false about self-esteem? (p. 117, 2, conceptual)
Self-esteem is situational. Who you are with one person, may not be the same as who you are
with someone else.
Both psychologists and educators have been interested in the study of self-esteem.
Your level of self-esteem cannot be changed through your lifetime.
Your self-esteem is constantly on display when you interact with others.
B.
C.
D.
46.
A.
B.
C.
D.
You are baby-sitting your niece and nephew, and you take them to the public swimming pool.
Your nephew jumps into the deep water, but he can't swim. Without remembering that you
can't swim either, you jump in after him. Which Needs Drive theory were you displaying? (p.
129, 2, applied)
Territoriality
Survival of the Species
Pleasure-Seeking
Security
47.
At what age does one usually move to the rhetorical stage where she/he can think in
abstractions and have a large enough vocabulary to use communicative strategies? (p.117, 2, factual)
A.
7-8
B.
9-10
C.
12-13
D.
14-16
SHORT ANSWER QUESTIONS
48.
Explain how self-talk affects the communication of an interpersonal communicator.
Provide 2 ways that you could currently use positive self-talk to your advantage.
49.
Define and give a personal example each of Value, Attitude, and Belief.
ESSAY QUESTIONS
50.
Defend or reject: A person must master the conceptual stage prior to entering the rhetorical
stage.
51.
The text provides 5 ways to reduce or eliminate communication apprehension including Skill
Training, Systematic Desensitization, Cognitive Modification, Willingness to Communicate, and Drug
Therapy. Select two of them and explain why they would be best for you or a peer in this class.
CHAPTER SIX
THE CONCEPTS OF INTERPERSONAL COMMUNICATION
TRUE/FALSE
52.
There is no difference between men's and women's brains. Perception differences are
socially constructed. (pps. 154-155)
A.
True
B.
False
7
53.
A.
B.
54.
A.
B.
55.
A.
B.
56.
A person who acts with androgyny is communicating from solely one standpoint, either male or
female. (p. 159)
True
False
The way in which other individuals interpret your words, actions, and expressions is best
described as the Self-Perceived I. (p. 147)
True
False
Sex refers to one's biological or physical self [male/female] while gender refers to one's
psychological, social, and interactive characteristics [man/woman]. Thus sex is
socially constructed and gender is determined by sexual organs. (p. 155)
True
False
A.
B.
When communicating, it is believed that masculine communicators tend to be competitive, to
gain attention, and to maintain their positions in the social hierarchy, while feminine
communicators communicate to use language to connect and create intimacy. (p. 157)
True
False
57.
A.
B.
Men use more words to get their point across than women do. (p. 157)
True
False
58.
According to recent research, employers value positive interpersonal skills more than grade
point average when hiring recent college graduates. (p. 143)
True
False
A.
B.
59.
A.
B.
60.
A tag question is a question added onto the end of statements and is more commonly used by
men. (p. 158)
True
False
A.
B.
It has been estimated that 30% of our actions are emotional, meaning 70% is intellectual.
(p. 151)
True
False
61.
A.
B.
A dysfunctional system can not operate. (p. 169)
True
False
MULTIPLE CHOICE
62.
The difference between the Differentiating stage and the Terminating stage in Knapp's
Relationship Termination Model is __________. (pps. 171-172, 2, conceptual)
8
A.
B.
C.
D.
63.
A.
B.
C.
D.
64.
A.
B.
C.
D.
65.
A.
B.
C.
D.
66.
A.
B.
C.
D.
67.
A.
B.
C.
D.
Terminating comes before differentiating
You can experience Terminating without experiencing differentiating
Differentiating is the need for one to assert independence while Terminating ends the
relationship.
Terminating never hurts while the Differentiating does.
Antonio is ridiculed by others because his clothes aren't from a designer label. However, he
chooses to accept himself as a worthy person despite how others feel. Antonio has achieved
_________. (p. 150, 2, applied)
Self-love
Self-fulfillment
Self-confidence
None of the above.
We apply the skills of persuasion in our interpersonal communication because in our
relationships with others we need things. The things we are in search of include having others
do things for us, agree with us, or simply engage with us. If we are successful in our efforts of
persuasion, then we have achieved __________ . (p. 150, 1, factual)
Liking
Promise
Esteem
Compliance
Nyla lives next to you in the dorm, and she has asked you for a ride to the airport at
Thanksgiving break. You know that you'll need a ride to the airport for spring break, so you
figure if you take her, then she'll take you. Using the economic model of relationships, Nyla's
request to you is the ___________, and her taking you to the airport is your ________. (p. 167,
3, conceptual)
Relational cost/relational overture
Relational reward/relational cost
Relational overture/relational reward
Relational cost/relational reward
One foundation of interpersonal communication is that two communicators send and receive
messages. If they are sending and receiving messages simultaneously, then the best
communication models from chapter 1 that describe the process are_. (p. 143, 3, conceptual)
Linear and Interactional
Interactional and Transactional
Transactional and Linear
Linear, Transactional, and Interactional
In the process of human development, two brains were formed. According to the theory on how
the brain works, which of these is true? (p. 151, 2, factual)
It has been estimated that 90% of our actions are emotional, and only 10% are intellectual.
The first brain to develop was the logical brain (the left lobe).
The logical brain triggers first.
Most people make decisions intellectually.
9
68.
A.
B.
C.
D.
69.
A.
B.
C.
D.
70.
A.
B.
C.
D.
71.
A.
B.
C.
D.
72.
A.
B.
C.
D.
73.
A.
B.
C.
D.
Anita works for Tom in company A, and Sandy works alone in company B. The companies will
merge, and Sandy will take the management position, meaning Anita and Tom will report to her.
When moving to the new system, it is possible that Anita and Tom will have difficulty adjusting
because _______________. (p. 152, 2, applied)
Anita and Tom do not like Sandy
Sandy is a woman, and Anita does not like working for women
Tom and Anita will have a different power relationship
Competitors never get along.
Josephine believes that she is not attractive. Consequently, she does not pay much attention to
grooming, and she wears oversized clothes. This representation is best known as Josephine's
__________. (p. 147, 1, applied)
Self-perceived I
Other-perceived me
Other-perceived you
None of the above
Jeff does not have great self-esteem; however, his co-workers find him to be affable,
conscientious, and goal-oriented. The collective judgments of Jeffs co-workers are known as
Jeff’s ___________. (p. 147, 1, applied)
Self-perceived I
Other-perceived me
Other-perceived you
None of the above.
The basic concepts of interpersonal communication include all of the following EXCEPT
_______________. (pps. 143-145, 2, factual)
We teach others how to treat us
Meaning is in people, not in words
We cannot not communicate
People only sometimes react to our actions
_______________ is the ability to control what happens; to cause things you want to happen
and to block things you don't want to happen. (pps. 151-152, 1, factual)
Power
Control
Responsibility
None of the above
Linda and Neal have been married for 12 years. Whenever Linda asks Neal a question, and he
does not respond, Linda gets mad. This best describes which of the following basic concepts of
interpersonal communication? (pps. 143-145, 3, applied)
Communication takes place within a system.
We teach others how to treat us.
Meaning is in people, not words.
We cannot not communicate.
10
74.
A.
B.
C.
D.
Which is not a stage of relational conflict? (p. 170, 2, conceptual)
Development of tension
False ignoring
Blaming
Resentment
75.
Emily and Jonathan began dating two months ago. Jonathan began to get very controlling by
telling Emily which of her friends were good, who she could see and when, and what a "good"
relationship looked like. They were experiencing __________ . (p. 169, 2, applied)
Relational control
Relational power dogmas
Relational fusion
Relational acceptance
A.
B.
C.
D.
76.
A.
B.
C.
D.
A group of students is attempting to form a new political action group on campus. To succeed,
they must prove that they have enough support from the campus community and gain the
campus President's approval. The group consists of Jake, who worked in a Washington D.C.
political lobby firm for 3 summers; Jada, who has been elected the group leader; and Elmo, who
started the group and is the memnber that all other members know and like. The type of
power that best characterizes Jake is ___________. (pps. 153-154, 2, conceptual)
Expert
Legitimate
Coercive
Referent
SHORT ANSWER QUESTIONS
77.
Explain the Economic Model of Relationships. Then provide a personal example from your life
that illustrates the theory.
78.
Do you believe that positive, lasting relationships can be developed on the Internet? Why or
why not? If you support the notion, are there any modifications that need to take
place?
ESSAY QUESTIONS
79.
Below are five basic interpersonal concepts. Select three. Define each, and then provide a
personal example from your life that illustrates the concept.
A.
Communication takes place within a system.
B.
People react to our actions.
C.
We cannot not communicate.
D.
Meaning is in people, not in words.
E.
We teach others how to treat us.
80.
First, define "power" within the context of one of your interpersonal relationships. Then indicate
how power affects the communication within that relationship. Finally, provide one suggestion
on how the power relationship might be shifted through communication, and the effect that
you would expect it to have.
11
CHAPTER SEVEN INTERPERSONAL SKILLS
TRUE/FALSE
81.
Many people are afraid to ask questions because they do not know how to do so or they are
afraid of looking stupid. (p. 190)
A.
True
B.
False
82.
A.
B.
83.
A.
B.
84.
A.
B.
85.
The difference between a simple assertion and an empathic assertion is that the latter
recognizes and verbalizes the other's position, but the former does not. (p. 206)
True
False
Being able to verbalize what makes you angry can help you better understand why you are
upset, which can then help you figure out what to do about it. (p. 195)
True
False
When face-to face apologies are not possible, then the next best method is E-mail. (p.
216)
True
False
A.
B.
All of the personal conflict management styles are context-specific, meaning that they are good
styles to use at certain times, and poor styles to use at other times. (pps. 212-213)
True
False
86.
A.
B.
You should continue apologizing until the other person forgives you. (p. 216)
True
False
87.
A.
B.
A passive-aggressive person attacks or embarrasses another in a manipulative way. (p.
205)
True
False
88.
A.
B.
Research shows that US Americans apologize twice as much as the Japanese. (p. 217)
True
False
89.
A.
B.
According to research, students try to avoid about 12% of their conflicts. (p. 191)
True
False
90
The main goal of arbitration is that both parties are satisfied with the outcome. (p. 211)
A. True
B. False
12
91.
A.
B.
Facework refers to verbal and nonverbal behaviors that one uses to maintain or defend one's
own or the other's self-image. (p. 213)
True
False
MULTIPLE CHOICE
92.
Which of the following is not an effective strategy when you are criticized? (pps. 213214, 2, factual)
A.
Seek more information.
B.
Paraphrase the other person's criticism to tnake certain that you understand it correctly.
C.
Accept the criticism, even if you do not agree with it, especially if the relationship is not
important to you.
D.
Accept the criticism, if you agree with it.
93.
A.
B.
C.
D.
94.
A.
B.
C.
D.
95.
A.
B.
C.
D.
96.
A.
B.
C.
D.
The four root causes of conflict include all of the following except which one? (pps. 192193, 2, factual)
Goals to be pursued
Allocation of resources
Self esteem
Behaviors considered inappropriate by one party
Laura has an important relationship with Ellen, which she does not want to damage. Their most
recent conflict was about scheduling a meeting in terms of time and location. Both listened to
what was important to the other and why it was important, and both ultimately gained what
each wanted. The conflict management style that best represents this
scenario is _______. (pps. 202-203, 3, applied).
Accommodation
Compromise
Avoidance
Integration
Whenever Diana goes to an employment interview, one of the first questions she asks is, "Can
you tell me three qualities that you'd like to see in the person you hire for this position?" This
type of question is one that will help her _____________. (p. 185, 3, conceptual).
Learn more about the interviewer's attitude is toward a topic.
Gain information about what is important
Show the interviewer that she is interested in the position.
Keep the conversation on track.
Jun Kim and Joe Baker are conducting a business transaction together. Joe Baker lays out the
specific points that he wants to discuss and dissects all the feedback to analyze it before coming
to a swift conclusion. Mr. Kim, on the other hand, takes his time in reaching conclusions and
tells many stories about previous business transactions he has had. What is happening here? (p.
185, 3, conceptual).
Joe Baker is using the spiral method of agreement.
Jun Kim is negotiating from an analytical win-win stance.
Jun Kim is a holistic thinker and Joe Baker is an analytical thinker.
Joe Baker is a holistic thinker and Jun Kim is an analytical thinker.
13
97.
A.
B.
C.
D.
Which is the best definition of assertive communication behavior? (p. 204, 2, factual)
When a person stands up for and tries to achieve personal right without damaging others.
When a person takes advantages of others for personal gain.
When a person puts the other in a better face position.
When a person uses passive aggressive techniques that are more passive than aggressive.
98.
All of the following are true about cultures and apologies EXCEPT _________. (p. 217, 3,
conceptual)
In Asian cultures, apologizing is considered a virtue.
Western cultures are more concerned for the group, so apologies come from the group.
Americans have one word for apologies while the Japanese have seven.
Euro-American males are more apt to apologize to strangers than friends.
A.
B.
C.
D.
99.
A.
B.
C.
D.
100.
A.
B.
C.
D.
101.
A.
B.
C.
D.
102.
A.
B.
C.
D.
Which of these is a characteristic of holistic thinking? (p. 185, 3, factual)
It is more typical in North American and German cultures than in the SouthAmerican and Asian cultures.
It does not dissect events or concepts.
Storytelling is confusing and often avoided.
Stories and parables always have a conclusion and a moral.
A man on a cell phone cuts in front of you at the deli counter during your half hour lunch break.
You know that it takes a while for them to make each sandwich and you can hear the man
asking the person on the other end of the phone what they would like to order. What would be
the most appropriate response to practice assertive skills? (pps. 206-207, 3, applied)
Don't say anything and just deal with the fact that you are going to be late getting back to work.
Step on his foot and then take your place back in line.
Say, "I was here first, and the end of the line is back there."
Say, "I was here first, but I guess you can cut in front of me."
Small talk, the exchange of information with someone on a surface level, usually lasts for about
___________ before more in-depth conversation begins. (p. 184, 1, factual)
30 seconds
15 minutes
1 hour
None of the above
Which of the following is false regarding assertive behavior? (pps. 204-207, 3, conceptual)
If you are assertive, you will always get your way.
Being assertive probably will not get the negative reactions that you might receive if you were
aggressive.
DESC scripting is a way of dealing with interpersonal conflicts that centers on the process of
describing, expressing, specifying and stating consequences.
When you decide to be assertive, be aware of the consequences; do not make a
threat unless you are willing to accept the responsibility and take the action.
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103.
A.
B.
C.
D.
In class, Tara, the student, said to the teacher, "I'm sorry, but I don't understand. Can you say
that again, but use different words?" Tara was asking for _______.
(p. 190 , 2, applied)
Restatement
Definition
Clarification
All of the above
104.
A.
B.
C.
D.
DESC is a method to ________. (p. 207, 1, factual)
Handle conflicts
Ask for further information
Confirm your understanding of a situation
,
Switch channels in the middle of the communication
SHORT ANSWER QUESTIONS
105. Which is more important: A good conversationalist must be a good listener, or a good
conversationalist must be a good speaker? Support your position with material that you have
learned in class.
106.
Describe 3 skills that one should have to be considered a good conversationalist.
ESSAY QUESTIONS
107. The textbook identifies two ways to stand up for yourself without putting down others.
They are Assertions and DESC scripting. Select one of them, explain its components, and then
defend or reject how it could make you a better communicator.
108.
Explain the difference between arbitration, mediation, and litigation. Explain which you would
recommend in a child-custody dispute and why.
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